Bought a relatively expensive vehicle from them as part of a rebuilt/reconstructed (by them) sale.
I was guaranteed it would be delivered without any scratches or dents, as he had an "incredible" detailer who would go over every inch before shipping the car. It came with several significant scratches, including a long horizontal gouge in one headlight. A couple windows had vertical scratches in them across their entire length, which needed new belt moldings to stop them from getting worse. However, they did pay for most of these cosmetic problems. Though it did mean that I was without the car for a couple weeks. Interestingly, my local body shop who did the work had not nice things to say about Feretti's repaint job. But I digress...
Not long after, strange issues started appearing. Half a year into ownership, it needed a complete brake job on both rear wheels. New calipers, pads, etc....$500 in repairs *that* soon on a car that I only drive to and from the local train station for work. I thought it was rather interesting that a "rebuilt" car would need totally new rear brakes after just a couple thousand miles post-sale. I told Feretti about this, and their response was "well of course they're going to tell you that". Except, the mechanic is a trusted shop my entire family uses frequently, not a shady hole in the wall operation who stays afloat overselling customers.
Annoyingly, I've had to take the car into the dealership multiple times for what should be preventative maintenance easily accomplished by the owner. The first time I went to change the oil, I found that the oil pan plug/bolt was stripped, and had to pay the dealer to remove/replace it. Worse yet, the battery failed one year post-sale. Not the end of the world, but the bolt holding the battery compartment cover in place was also stripped... That would mean either no one inspected the battery or changed the oil during the rebuild, or their technicians did but are *that* careless. However, I did see that the (now failed) battery is not the original ACDelco battery it came with from the factory, but a Volvo battery they put in there during the rebuild. So Ross's "it's the 4 year old original battery, what do you expect" argument is probably not far off, but only because the battery they put in it was likely just as old as the car (or older). I guess it makes sense an outfit that reconstructs salvaged vehicles would have salvaged batteries on hand, but come on guys, don't lie to me about it to distract from my $70 battery compartment access cover bolt yank job at the dealer (which they made clear they won't pay for). And really..you couldn't put a new battery in a *rebuilt* car?? Why try to tell me it's the original battery when it clearly is not?
I understand this is a reconstructed vehicle....but you really don't need to cut so many corners or be deceptive towards customers. I have serious reservations giving them even just two stars, mostly due to the deceptive nature of the salespeople when I called to tell them about the battery and battery compartment cover issue. For what it's worth, they admit to using salvage/used parts in their rebuilds, not new. Perhaps they need to consider using parts that have more useful life left in them. read more
