Our clogged pipe caused a small flooding on Saturday night and the service arrived as early as…read more7:30am on Sunday, and everything was fixed really fast. Super happy about how the problem got resolved.

Zivko is my go to with all things plumbing. Responds fast, explains the process, and only repairs…read morewhat is neccesary. Have worked with him both in my own home and a rental and only use someone else if he is not available. Pricing is appropiate as well.

Greetings DMV!!! They are very professional and show you everything they do. I will use them…read moreagain!!!

They are professional, punctual, knowledgeable and do good quality work. I very much respect the…read moretechnician, but the problem appears to lie with the company's practices and fees. The main problem and downside is that they are very expensive and overcharge. Despite the Yelp page saying that the company provides a "free estimate", I was quoted $49 for the technician to travel. In addition, if I had not chosen to go ahead with the repair, the company would have charged me an additional $150 diagnostic fee. Essentially, despite the yelp profile stating a "free estimate", it will cost you closer to $200 to get a quote. I see this as false advertisement. In addition, when the technician concluded that the problem was the capacitor, I received a final quote of $600. When I googled the price of the same capacitor online, the price range was in between 75$ - 150$. Essentially, they are charging a premium of at least $450 per replacement for a single part (capacitor). Despite their professionalism and quality work, I do not recommend this company for the reasons stated above. If price is not a concern for you, and you would rather pay twice the market value for a job then you should definitely choose them. EDIT: I actually googled the price of a capacitor and offered to buy my own. I was told that by the technician that if I purchased my own capacitor that the company would not install it. In conclusion, they did not address any of my concerns. Unfortunately, after reading the other bad reviews, there seems to be a consistent pattern of discrepancies between what they tell customers and what they instruct technicians to say on site. Making an honest living is so much more rewarding than making it dishonest living.

I can't thank James enough for coming out on short notice and taking care of a clog in my kitchen…read moresink. He was super responsive and flexible in scheduling. Once here, he assessed and addressed the issue quickly. Finally, the pricing is reasonable, a rarity in the plumbing industry.

Business owner was honest about the job and pricing. He also kept me updated on arrival timing…read more Would recommend.

Great communication, accurate quote, quick scheduling, on time, and cleaned up! Great experience…read morefrom start to finish. Very patient answered all questions especially from wife. Courteous and respectful to property. Able to replace water heater next day. Professional and will use again. Price very reasonable.

Courteous and helpful, with competitive, fair, and transparent pricing for quality work on my…read moretankless hot water heater. They guided me in the equipment selection and considered my needs without upselling. They were registered with my utility, allowing me to benefit from several incentives for home improvement.

Since HEIL Plumbing has been my "go to" residential plumbing service for a number of years, I…read morecalled them immediately when we had a slow toilet draining issue in the basemernt bathroom. I called HEIL Plumbing when they opened at 07:30 hrs. I got a return call from Allison within 1 hour. She was able to schedule Eric (the younger) to come out the same day between 09:00 hrs and 13:00 hrs. Eric arrived at approximately 09:20 hrs. Eric quickly diagnosed the issue. This time, while he was running diagnostic checks to identify the issue, fortunately, the toilet clog cleared itself. He ran the check a number of times , including running the sink cold water to try to overload the waste line with water, to make sure that the clogged toilet was no longer an issue. Once he was satisfied that all was good, he let me know that the charge for today would be the general diagniostic charge of $95.00. Again, I was extremely satisfied with the entire process, from making an appointment, to Eric's arrival time, his pleasant demeanor and his professional knowledge. I would highly recomment Eric (the younger) with HEIL Plumbing for anyone who has a residential plumbing issue that they need to have addressed by a pleasant, knowledgeable professional.

Told me to change the hot water system when it was a maintenance issue. Then baited and switched…read moreto an inferior brand when name brand was specifically asked. Of course in the process of the repair, I learned the heater wasn't broken, just have to flush it on a regular basis.

Champion Plumbing and Drains deserves every one of these five stars! I had an emergency with my…read morewater boiler over the weekend and called expecting an expensive emergency service visit. The owner personally answered the phone and took the time to patiently walk me through troubleshooting the problem. His guidance helped me resolve it and saved me a $450 emergency service call! What impressed me most was his kindness and honesty. He didn't ask for any payment--he simply wanted to help. Instead of immediately scheduling a paid visit, he shared his knowledge and helped me get things working again. That level of care says so much about a business. He was knowledgeable, patient, generous with his time, and an amazing person to speak with during a stressful situation. I'm incredibly grateful for his help. If you're looking for a plumbing company that treats people with respect and puts customers first, I highly recommend Champion Plumbing and Drains. They've earned my trust and will be my first call for future plumbing needs. Thank you for going above and beyond!

I called Champion Plumbing & Drains on a Sunday for an emergency visit for an actively leaking…read morewater heater at a tenant occupied rental property. At the initial visit, the technician/owner diagnosed the tank as rusted and leaking from the bottom and said it needed to be replaced. Champion quoted me $3,250 for the replacement and scheduled it for Tuesday. At the emergency visit, the gas to the heater was shut off, but the water supply to the leaking tank was not isolated. The heater kept dripping and wetting the carpet outside the closet. I called the owner, Gus, because I was trying to understand why the water had not also been shut off and how my tenants were supposed to safely use the plumbing while waiting for the replacement. My tone during that call was information collecting, not accusatory. I was trying to understand what had been done, why the tank was still leaking, and how to minimize additional damage. Gus became defensive and told me, "I never told you I turned the water off." I was not blaming him. I was asking a pretty basic question about an active leak. It was Labor Day weekend and during that call it sounded like he was at some type of social event and did not really want to be bothered. I understand it was a holiday weekend, but I had paid $200 for an emergency visit and was dealing with an active leak at a rental property less than 24 hr after the visit. At the end of the call he abruptly hung up, and right before it disconnected I heard him say, "fucking people." The replacement was still scheduled for Tuesday. He knew I had three tenants in the property and that they effectively could not use the water at all because running water was making the leak worse. Tuesday came and the scheduled arrival time passed with no one showing up and no communication. I reached out asking for an ETA. Only then was I told they were fully booked and had to "pass on the opportunity." No rescheduled time was offered. When I later followed up with Gus through Yelp asking why they no showed and why he could not even give me another appointment time, his response was, "that's on you my man I don't deal with rude people." I completely disagree with that characterization. My tone had been focused on gathering information about the leak and how to manage it safely, not accusing him or his company of anything. If he decided after our phone call that he did not want the job, that is fine, but the professional thing to do would have been to tell me before the scheduled appointment. Instead, they just did not show up and I had to reach out after the appointment time had already passed. To their credit, they did refund the $200 emergency service fee. I had to find another company to do the replacement. Unfortunately they could not do it until Friday, so my three tenants were left without usable water for several more days. That company also only charged about $2,600 for the replacement compared with Champion's $3,250 quote. After all of this I went back and read the negative reviews more closely and wish I had done that first. There are multiple reviews describing similar experiences with the owner becoming defensive or offended when customers ask questions or raise concerns. After my own experience, those reviews made a lot more sense. They did correctly diagnose the failed water heater and they refunded the emergency fee, but the way everything was handled after that was unacceptable. Scheduling an urgent replacement, not showing up, not giving any advance notice, knowing three tenants were without water, then telling me "that's on you my man I don't deal with rude people" because I asked questions about an active leak is not how I would expect a professional company to operate. I would not use them again.

I sent a request for a quote to Uneeda Plumbing, who without replying to me sent it off to Hartz…read more Hartz has no presence in this area that I can find, so I asked if they even service my area. Being several layers of recommendation down, its not unreasonable to think I got shuffled out of my region. I get a text back from the number associated with this listing for W A Wagner "I am a " blah blah blah, how dare you want to check reviews before hiring a plumber, any plumber with a website must suck! A second message comes, without my ever replying nor getting a name from this guy, with "god luck and goodbye." 100% sketchy, rude, and unprofesional. Would not trust even with a job that does not require entry to my home.

used them for over twenty years. unfortunately for us, they retired. Plumbers like Chris and Mr…read more Wagner are are from a bygone era.

Quality and value. Was glad to get the work done timely. Will use them again in the near futureread more

If you charge a fee just to come out it should be credited to the work performed. Every other…read moreservice I use does this. Separately, charge an appropriate price for hardware a 2.5x to 3x markup on a garbage disposal that I can price from Hime Depot or Amazon is too much. I have no comment on work performed the gentleman that came were professional and polite.

I had the pleasure of working with this company; and let me tell you...I highly recommend. The…read moreprocess was quick, convenient, and transparent. There is such a value in working with an honest responsive company-- it's a breath of fresh air! They explained the process thoroughly and walked me through every step. I will definitely be sending referrals to Durance and using them moving forward. STELLAR WORK!

I needed my backfkow preventors replaced. To my surprise this is an every five year thing. They…read morecame out to my home and very happy with the work. Most important thing was they were punctual, very neat and didn't create a mess, lastly they were very profesional and informative. Highly recommend!

Ben is the best of the best! I have been using Ben since before he started his own company and he…read moreis the best contractor I have ever used and an exceptional plumber. He is literally a master of his trade. His work is of the highest quality. He is professional, honest, timely, outstanding communication, reasonably priced, and I have used him for every plumbing need in my house. More recently, he fixed a leak in the basement ceiling that was in an extremely challenging location, but he did an exceptional job and I have had no issues since then. Previously, he installed my reverse osmosis system, water heater, outdoor frost-proof faucet, and several other jobs. Ben has never let me down and is the only plumbing company I will ever use again. If you want exceptional quality work at a reasonable price, you should absolutely use Ben's Plumbing! I would highly recommend him to anyone. Thank you!

Incredibly disappointed…read more We made an appointment on Monday to get a toilet installed that Friday ahead of having guests stay with us that weekend. We received an email late Thursday saying they needed to cancel and couldn't reschedule until the following week. They offered no explanation and because the notice was so late we couldn't find an alternative option. They also didn't pick up the phone when we called after receiving the email. Terrible customer service.