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Northbrook, IL

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Fenceworks

3.8 (109 reviews)
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Dana H.

We've used Fenceworks multiple times over the years and cannot recommend them enough!!! They installed our backyard playground and later a trampoline, and both experiences were seamless. What really sets them apart is their customer service. They were incredibly responsive and even fixed our basketball hoop quickly, even though it was not purchased from them because it came with our house. That level of service says everything. Professional, reliable, and wonderful to work with. We love that it is a family business, too! 10/10 highly recommend!

Kevin M.

Second time working with Fenceworks. Full new cedar fence today for my back yard. This is a family operation, some say they are but aren't. This one is. From estimate (Sandy) to installation team (Lucas) everything went smoothly. Installation team communicated with me well as you will find things as you open up the old fence and visit places on your property you have never visited quite so up close and personal. We coordinated and I did much landscaping overnight after the first day's work with demo and post installation. It is a great time to do it while the fence is gone. They demoed, and installed over two days. Cleanup was spotless, other than the usual unavoidable area where the fence goes up my backyard looks like they'd never been here except for the brand new fence which lightens up the whole area. I will add I got a bunch of estimates and they were not high or low so I believe a very fair price. They did a dozen fence posts for me years back allowing me to get this fence to the end of its life. I knew from that experience I liked working with them and they did not disappoint with this full fence replacement. Hire them, you will be pleased.

New adjustable height backboard.

Fenceworks did a great job installing this great backboard. Alex and Bob did a great job from start to finish.

Fence
Raul G.

This is what you get when you have Fenceworks install a fence. The fence is only 8 years old. We had to have other panels replaced over a year ago. I would never use these guys again. Their sales person is rude and condescending. I will tell as many people as I can to never use these guys.

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7 years ago

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5 years ago

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6 years ago

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5 years ago

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6 years ago

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10 years ago

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4 years ago

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7 years ago

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4 years ago

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6 years ago

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6 years ago

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9 years ago

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6 years ago

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16 years ago

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10 years ago

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7 years ago

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8 years ago

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8 years ago

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3 years ago

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11 years ago

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6 years ago

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5 years ago

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8 years ago

Thank you sandy!!!! We love our new fence wonderful customer service and hardworking and very sweet team - Lucas wAs the best!

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11 years ago

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9 years ago

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9 years ago

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10 years ago

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9 years ago

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9 years ago

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15 years ago

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11 years ago

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10 years ago

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16 years ago

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10 years ago

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16 years ago

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12 years ago

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16 years ago

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15 years ago

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13 years ago

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7 years ago

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Page 2 of 3

Ask the Community - Fenceworks

Review Highlights - Fenceworks

“We had a lot of problems (not due to Fenceworks) and Sandy went above and beyond to solve our issues.”

Mentioned in 19 reviews

Read more highlights

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The Great Escape

The Great Escape

(42 reviews)

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Overall my experience with TGE has not been great. But I'm astonished at how different the service…read moreand information I was provided here was from the other location I visited. It was like night and day. I didn't spend a much time here initially because they didn't have the set I was interested. They have a good amount of inventory here but I am not sure it's the largest store in their chain, and the guy found where they did have it for me to take a look at. I came back here to order it after thinking it over and having difficulties trying to order from the other location, and Dana was incredibly helpful. In addition to the seating set I was looking at a particular umbrella as well, and she showed me the one I'd been interested in as well as showing me how it worked since it tilts. She pointed out the various fabric colors so I knew what the options were. And delivery was free, though the other location was going to charge $99 for that (this location is 5-7 miles closer to me, so maybe that's what it was). I was happy to find that I can get it all delivered (and assembled) this coming week. There's a ton of parking since it's in the shopping center right off the freeway--for now, that is. There were signs on the door when I visited today saying they're moving to another location in Skokie in the fall.

Well a lot of bad experiences at this particular place so I'm going to share my experience with you…read morereally quick Fantastic I have been having problems finding supplies for my above ground pool ever since Covid took over our lives. Yesterday I began what I thought was going to be a long drawn out process. Finding supplies to close out my above ground pool for the winter. It took one phone call to this location and it must have been my lucky day. I spoke to a gentleman named Ian , he couldn't have been more courteous , helpful, and outgoing. I told him what I needed and he took his time to insure I was getting everything. Our conversation ended with him assuring me he'd hold onto the supplies until I could get in there today to pick them up. I got there bright and early and true to his word he was there and so were all the supplies I needed and we spoke about. It may seem minor but with everything that's going on these days Ian made sure I got what I needed Thanks Ian you're a shining example of what customer service is all about. I'll see you in the spring Respectfully Bob C Chicago, Il

American Sale - Lake Zurich

American Sale - Lake Zurich

(72 reviews)

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The contractors they use to install pools are absolutely unprofessional... my daughter bought a…read morepool for $9000 and the contractor who is advance contracting left all the dirt from the install...Beware of American sales.... We are reporting to the BBB....

Wish I could leave less than one star. Bought a tub a few months ago. Salt water is so much…read morebetter and HotspringSpas are the top quality out there-- that was the pitch. The install crew broke the control panel on delivery. That was the first issue. Accidents happen, I understand. That delayed the initial startup by about 3 weeks as the part needed to be special ordered. Once that was installed and the crew left, I thought I could get on with using the tub I just spent 10k on. Nope. The heat/circulation pump wasn't working. Another scheduled service call-- another drain and refill as the water had gone green. After determining that the pump had been wired incorrectly- things worked ok for a few months... Until I opened the tub and it was green again-- the salt system had an error code this time. After agreeing to pay $150 (for a warranty service charge) to wait a week for another tech to come out-- I was told after about 5 minutes there is nothing wrong with the tub-- the salt levels are too high they said. That stops the system from making chlorine. I hadn't added any salt since the initial setup. The tech said it doesn't matter-- that salt levels rise on their own as they break down?? Hmm. Ok sure. Drain the tub halfway and refill per their instructions. So I do, and again the next morning- the salt system still shows HIGH, yet the test strip shows LOW. Another text (this is how you have to communicate with them) to the service line-- "oh well, you have to wait about 12 days for it to register". 12 days of stagnant water? The initial startup tech told me to avoid adding powdered chlorine as THIS would affect the salt system. I bring that up-- no one knows anything. I take a look at my credit card bill and see they charged me $270!? Not the ridiculous $150, but an even more outrageous $270 for two guys to come out for 5 minutes and say nothing is wrong. I text their "service" line again. "Oh well, $150 is what we charge if the issue was within warranty-- the salt system isn't covered under warranty so it's $270"-- for two guys to tell me nothing is wrong, on a tub I just bought a few months ago that isn't working. Fun stuff. Had I know from the beginning, I'd have never set foot in this place.

Fenceworks - fencesgates - Updated October 2026

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