I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Show up On time. Pilot replaced and cleaned up the burner. Very professional. They left the…read moreplace clean.

We have just had a gas fireplace insert installed through Boston Fine Home Details in Newton, MA…read more Susan Grabowsky, Project Manager, has worked with us every step of the way giving us suggestions and explaining the whole process including how the system works. She is very knowledgeable and follows up quickly on any questions or concerns. It was so easy to work with her. Tom from the Service Dept. which is located at Brassworks Fine Home Details, their Providence office, installed the unit and was very helpful explaining everything to us. They will do a yearly servicing of this unit. We had not been able to use our wood burning fireplace since our stone fireplace has an oversized arch which caused the smoke to come into the living room rather than go up the flue. It was suggested to us that inserting a gas fireplace insert would solve the problem and allow us to have an actual fire. It works with a remote so one button turns it on and off. There is no longer any wood that needs to be brought in and it is clean. There are controls on the remote to make the temperature in the room stay constant or if you want the fire to stay on you can manually set it to just burn until you want to stop it or it gets too hot in the room. You can adjust the flame, fan and lights. The "wood" pieces are ceramic made to look exactly like wood that has been tinged a little and there are embers in the bottom. The scene is so realistic! The heat warms the room and there is a backup pack you can plug in in case you lose your power and need some heat from the fireplace. It looks beautiful and adds a lot to your room. The only thing missing was the smell of a fire burning but we have gotten a candle from Yankee Candle (also at Bed Bath and Beyond) which smells like a fireplace and crackles. We advise using the plumber Boston Fine Home Details recommends for the gas line to be run - Paul DeVito. He and his son, Kyle, only work on this type of plumbing work and are excellent. Boston Fine Home Details works with Best Chimney Services in Dedham to help install the gas flue down the chimney. You also need to add in this cost for the gas line, an electrician's fee to insert an outlet in the fireplace and Best Chimney's fees to your total cost. Susan Grabowsky can inform you of general costs for these different businesses and recommendations of reliable people. One tip is to allow for several days to air out your house because you need to light the fire and open the windows (close door of room if you can) to allow for the materials used in the production of the unit to burn off. We highly recommend Boston Fine Home Details and the associated businesses listed above. You will love your new fireplace! A picture is attached.

Great experience here ordering hardware for our kitchen. Susan was so helpful and knowledgeable in…read morehelping us select our hardware. We were on a timeline for our kitchen but she kept us well informed and called us back promptly and updating us on when ever would arrive. Thanks

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin

Had the opportunity to visit this gem of a destination held by the kindest shop owner. All your…read morefireplace needs, and more, are covered here!

Amazing selection of chimney hardware and period lighting. A great find for anyone who loves…read moreantiques.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

My family and I are so pleased and thankful for the work Lunkers did for us to replace our broken…read moregas fireplace. From the initial call, all the way to the final installation, Lunkers took the time to answer all the questions we had, help find the best gas insert for our needs, ensure we understood what other contractors would be needed for the project, and install a beautiful unit for us with a full tutorial. It was a pleasure to have such personalized service as well as to be able to support a local business. Thank you, Nuno and team, for all you did for us. Our whole family has already been enjoying our beautiful, new fireplace.

Look at the pics...do I need to say anything else? OK, purchased MF Fire Nova 2 Tower wood burning…read morestove from Nuno and he did a complete new install including stove pipe & chimney...great experience, super knowledgeable and very high quality work. I also really appreciated that Lunkers was willing to schlep all the way up to Salem, NH from Ashland which is way outside of their service area. If you are looking for anything stove/fireplace/chimney related Lunkers is the place to go.

Was having an issue with a wood stove chimney in a rental house. Had someone else come out and the…read moretenant didn't have any faith in them so, her boss recommended Downeast. Certainly glad he did. Had to order some stovepipe and then came out and did the job cheaper than the fly by night company and 1/3 of the cost of another reputable local company. Highly recommended

The whole experience was great. Ross examined the chimney and fireplace, mortared some cracks,…read morehelped me set up my GrateWallofFire. (You want to use GrateWallofFire!). I learned so much about the fireplace: how to use it, what to watch for, when to service it. And absolutely zero upsell! Very reasonable price. Super helpful. Can't say enough good things.

Quick & friendly service. Very responsive & excellent at communicating. Highly recommend an…read moreinspection if you can not remember the last time you had one done.

Ken did an excellent job. After arriving on time, he told us that we only needed cleaning for one…read moreout of our three fireplaces. He was a pleasure to work with -- professional, friendly, and thorough. I'll look forward to having Horizon work with us again.

When we decided to get a cement porch for the front of the house, I did the usual here to get…read morequotes on Yelp. Ray, the owner reached out and said he could come by that evening (even though it was his day off AND his wife's birthday). He met with my husband and explained we just want cement to cover the dirt. Ray looked at him oddly and pulled out pics from his phone and said I was thinking this. He explained he would put cement down but add pavers to make it more finished looking. That convinced him. He came back a week later and finished in 3 days. It's amazing! It's so much nicer than I was thinking! If you're looking for any masonry work, reach out to Ray!

My garden around the patio had been taken over by rats. They were burring under the plants and…read moreliving underground and the plants needed to go! I had multiple contractors come quote digging up the whole garden and extending the current patio to cover. Unlike others who came, Ray was the only one who took the time to walk through exactly what I was looking to do and gave a very honest quote. He was able to schedule the work right away and his team showed up ready to go. The project hit an unexpected complication during the work when we realized the rat damage was worst than expect to the patio. Ray informed us and showed us directly the issue then walked through our option and we shifted the project slightly. Ray and his team worked hard over the two days and the project came out excellent! I would absolutely be reaching back out to Roadstone Masonry and Building if any more work is needed in the future. He was professional, responsive, and also a friendly guy and would highly recommend his services.