Like the other negative reviews say on Google... steer clear of these guys. Our experience with…read moreHinchey Brothers was extremely disappointing due to the lack of professionalism, poor communication, and apparent disregard for customer needs.
I'll break it down very simply for you...
We are new homeowners in the area, and our steam boiler had Hinchey Brothers' name all over it. We were originally planning to continue service with them for maintenance/general care of our heating system, and reached out to them for guidance on how to use our new steam boiler they installed for the previous homeowners.
We first contacted them on September 28, 2026, because we had no working heat and needed help understanding how to operate our boiler. We also have a 4-month-old baby at home, which I made very clear to them from the beginning..
After TWO full weeks of back-and-forth communication, we still had no heat and had yet to receive a service visit from them. During that time, we were repeatedly told by the Hinchey Brothers that they had other "emergencies" to handle which was the reason for the delay. Meanwhile.... our house was down to 58 degrees, and we were doing everything we could to keep our baby warm. I even sent them a photo of our thermostat to show how cold it was inside. As a new homeowner with an infant, I would have hoped that a situation like this would warrant some sort of urgency.... But apparently not in the eyes of the Hinchey Brothers!
After two weeks of waiting, we were told we would need to wait yet another weekend and that they would finally be able to come the following Monday.
At that point, I decided we could no longer afford to wait through the weekend and told them I would look for another plumber who could help us sooner, seeing as it was 30 degrees at night time.....
Ken Hinchey, the owner, took this personally and said he "didn't want to work for us" anymore. I sent multiple emails asking him to please help our family, and he refused, simply because I said I was going to use another plumber in the meantime so my son wasn't cold. Understandably, we couldn't wait any longer as we were covering him with blankets every night to keep him warm.
Ultimately, after two weeks of waiting and repeated excuses from Ken and the Hinchey Brothers, another local company was able to get the job done in 15 minutes the very next day.
We were genuinely hoping to build a long-term relationship with Hinchey Brothers as new homeowners, but this experience was insanely unnecessary and overcomplicated for no reason.
As I mentioned before, I would highly encourage anyone considering the Hinchey Brothers to look at other options before getting yourself in hot water with these guys..... If they'll treat us like this, they won't be afraid to do the same to you. Steer clear! Trust me.