AAA, I was surprised and reading some of the negative reviews on concept lighting, I was introduced…read moreto this company through a builder friend/highly recommended. I myself am living in Toronto building a new home, I contacted concept lighting and they were informative gracious and helpful especially in a time of building a new home stressful!! they have supplied me with all of my lighting for inside my new home and all the lighting on the property outside and the owner I think he was the owner took the time to drive out and help plan all of my lighting what a AAA experience

Our adventure at Concept Lighting began a few weeks ago when we were in to look at light fixtures…read morefor our living room. They had tons of styles to choose from, and while we had an idea of what we were looking for, the selection was a bit overwhelming. They have a very large selection compared to other local lighting stores which was nice because we didn't want to drive all the way to Toronto. A designer came to our aid and helped us narrow down our choices until we finally found the perfect one. One of our concerns was about the size and whether the fixture would be too big for the room. She whipped out her scratch pad and walked us through some design principles and how to know whether a fixture is going to look too big or not. After we settled, she checked and advised us of a 15% sale on that particular brand so we were happy to be under budget. When ringing us through, we had the option to leave a 50% deposit or pay in full. I should mention that it was a very busy store and there were ample staff working, all of whom were very pleasant and helpful. She told us that the fixture should arrive in up to 6 weeks because if their partner warehouse didn't have it in stock, they were likely waiting for it to arrive on the container (from China). Two weeks later, we got a call that the fixtures were ready for pickup. We picked up the next day, installed both of them and they looked beautiful! Unfortunately, the 2 finials were different sizes and this wasn't acceptable since both fixtures were in the same room and the difference would be extremely noticeable. I brought both finials back to the store with my receipt, pictures that I took, and the instructions showing the description of the parts and they quickly checked to see if they had another one they could swap out for me. As luck would have it, they had another box in the back and quickly did the swap -- this made my day because there was no way I was going to uninstall one of the fixtures and return it. Super satisfied. Will be back in the future.

The only place for all your lighting needs. The service is top notch and the entire team is very…read moreaccommodating and friendly.

Such an incredible company! So helpful and always ready to help! Thank you to Julia and her team…read morefor the help! Definitely will be back!

Large selection of Art Deco, Art Nouveau, and industrial lights and other pieces. Very helpful…read morestaff. Will go back and buy more items.

I've been to my fair share of antique shops where the owners hang over you like vultures, guarding…read moretheir hoards of stuff. But that is simply not the case when it comes to this lovely antique lighting store. It's a clean, organized shop run by a welcoming patron who knows a lot about the history of the area. It's not overly big, so things are easy to find-- glittery chandeliers, Tiffany style lamps, Art Deco wall sconces-- and nothing is caked in dust (you can actually SEE the lights!). Prices range depending on what you're looking for (as expected), but there's no problem finding the price as delicate tags hang about the room above you like snowflakes. Oh, and don't hesitate to ask him to turn all the lights on. It's spectacular to see everything lit up (even better, go at dusk for an even better view).

An absolute horrific experience that spanned almost four months…read more. Through this experience we've learned that a true measure of a company's integrity and trustworthiness should not be assessed from those situations that go well, but rather how the company handles those situations that do not go well. It all began early Nov, 2024. We ordered five WAC Volga lights, all of which arrived on Dec 9, 2024, and all defective. The glue that adhered the fabric to the shade had delaminated in in spots. As we had already been waiting over a month and with an final electrical inspection due we requested to choose an alternate light. Our request was ignored and we were advised "lead time is two weeks". We proceeded to request a refund and Casa Di Luce replied with "Sorry, we can't do that". I wasn't happy so I posted a review on their website (see photo). Incidentally you may read other accounts of reviews disappearing, all of which Casa Di Luce denies any involvement. Not sure what happened to mine but it's no longer on their website. Back to it.. Five weeks passed. No lights. We reached out to again requesting a refund and citing the need to complete an electrical inspection. Their response - "the product was out of stock and they were doing their best". So much for the two week lead time. We asked when we should expect the matter to be resolved and at what point would a refund be considered. Their response: "A refund COULD be considered when the product is discontinued and no pieces are left in stock". Apparently a refund was not in the cards. It was at this point that we realized that Casa Di Luce only cared about the sale, and not the customer. Next set of lights were received on Feb 4. All deflective in the same way. We sent them a video of one of the fixtures, which represented the issue that all the lights had. Again, we requested a refund. Our request was ignored, and Casa Di Luce responded by stating "I noticed in your video the lights are already installed. I'm going to forward this concern to the manufacturer". We felt they were attempting to invalidate our claim. We were distraught. The lights had never been installed. The video of the light was taken on our kitchen countertop. We felt that Casa Di Luce was not acting in good faith. We advised them that we would be initiating a charge back with our credit card company. I again requested a refund. Finally they acknowledged our request, but it appeared they intended on charging us a 30% restocking - based on an attachment the included in their email, and provided no shipping labels for the five of the ten lights so presumably shipping at our cost. We did not feel this was an acceptable resolution. We asked if a restocking fee as going to be applied. Their response: "Once you send us everything we will inspect them". Much like when we had requested a refund and they ignored us there was a clear pattern emerging - Casa Di Luce avoids answering questions. I asked bluntly - "Will you be providing a full refund and shipping labels for the remaining five lights"? Their response: "We need to inspect the last replacements the manufacturer send you." I followed up with "you have not answered my questions. Please answer the following: Will you be providing a full refund (including the cost of shipping) if all 10 lights are returned?" Their response "from the video you shared, the lights appear to be in good condition". I'll save you the rest of the back and forth - roughly 30 more emails over the span of 45 days of us asking questions repeatedly and them not answering them. Eventually, they stopped replying. Meanwhile, we had the lights inspected by a local retailer who sells WAC lighting, and they were able to provide us a letter stating that the lights were defective. At some point the credit card company approached Casa Di Luce. Casa Di Luce denied our claim. Eventually (early April), were were advised that our charge back was successful. The evidence was clear. The credit card company reversed the $1200 charge. The nightmare was finally over.

This store may look small and yet they carry the most stylish, unique and quality lighting fixtures…read moreyou could ever find in Toronto. They provide the best service as well...most of their products are from Italy and so the lead time may be as long as 8-10 weeks. Ana, the sales associate who works there is very friendly and knowledgeable...and they are not pushy at all...I bought a few lighting fixtures from them earlier, all at 20% off and have received plenty of compliments from my friends and family. My brother ended up getting the same dining room lighting fixture from them after seeing mine! I am very glad that I discovered this store on the internet and I will go back and order some more fixtures from them soon...

Tons of great stuff here in this store! Quality is superb and easy to use for your Reno needs!read more

Great selection of floor and wall tile, great value in terms of price! Dealing with the staff at…read moretheir showroom and order desk is seamless. If you're looking for high-quality tiles, carpets, vinyl, tools or laminate - this is the best place to go!

Good selection , but when they state 50,000 hours , you are lucky to get half of that . Amazon is…read morecheaper but this place is ok if you can't wait.

Stumbled upon this place when I was looking for some LED strip lights for my garage - What a…read moreamazing selection of LED lights- everything from raw bulbs, to strip lights, flood lights, drivers etc. Quite pleased with the quality of the lights I got, they work well and were reasonably priced. If you are looking for inexpensive LED lamps / lights for almost any fixture - make sure you check out this place first - friendly, helpful and they have live demos of every light and colour temperature so you can see what they look like.

Brought in 3 lights to be rewired and an empty shell to be wired. We were given post-it notes on…read morewhich to write our request. Carlos dumped the pieces for 2 lights in a box, wired 1 incorrectly (1 instead of 2 lights) demanded $900 cash before releasing the lights. The electricians refused to install them as Carlos had no CSA approval. The family-run business of Eurolite has sent blustering responses to our complaints.

I had a vintage glass lamp base (bought on Etsy) and a braided power cord (bought on Amazon) which…read moreI wanted to combine into a functional bedside lamp. Carlos replied to my enquiry immediately, helped me find a base and socket (and lightbulb!) that fit my aesthetic requirements, and assembled the lamp while I waited. 11/10 experience and customer service + communication. I would recommend this place to anyone who needs a custom lamp/lamp repair.

This store is a fantastic choice if you're looking to update the look of your home. They have so…read moremany products to choose from. The people are friendly, caring, helpful and knowledgeable. We picked up some BM Regal paint for our walls and some BM Aura paint for the trim along with some brushes, rollers, trays, tarps etc.. My wife ordered some automatic blinds that took less than a week to come in that changed the whole look of our windows. Chris and Patricia are a great team and really did a wonderful job ensuring our project went well. The entire time we felt like we were in good hands. We will continue to use their services going forward.