Always professional, helpful and reasonably priced. In the past year I needed parts to fix things…read morearound the house. Every single time I got fanatic service. And If they didn't carry the part I was looking for, they knew exactly where to refer me to. Amazing store! The big retailers can leran a thing or two from this store.

This was by far the worst customer service experience I've ever had--and I work in the customer…read moreservice industry, purchasing parts daily. The representatives were completely unhelpful when it came to finding the part I needed. Worse yet, they were extremely rude and went as far as to humiliate me in front of other customers. It's unacceptable for a business to treat its customers this way, especially those who rely on their services regularly. I won't be returning and cannot recommend this company to anyone.

A wonderful, customer service oriented experience from start to finish which I remembered and had…read morenot changed since my last visit a few years ago. Relaxed, no pressure browsing and shopping in a warm family owned and operated shop atmosphere. Great selection of lighting fixtures of all types. Staff (the family who owns the shop) are a warm, personable, professional, knowledgeable team who know how to treat their customers and know their products well. Thank-you, Electrolight, for helping us find the perfect, unique light fixture for our kitchen at a great price. Don't waste your time going to the big box stores, go to Electrolight first! You will not be disappointed.

I've been looking all over for a particular item for my partners b'day next month. Stock is out…read moreevery where. Home hardware searched there data base, found exactly what I wanted "on sale" and ordered it from the warehouse. I got a call back 2 days later to tell me it had arrived in the store. I went over next day paid for it and brought it home. I can't say enough about the exemplary service at this store. It's always a pleasure interacting with staff here.

Bought a Napoleon Prestige BBQ at this store August 16, 2023. We like to buy Canadian if we can…read moreand we know Napoleon is a good product. The store even put it together for us which was great. This BBQ works great, it is at our cottage, and it has not been used that much. When we went to change our propane tank in July 2025, we noticed the doors that open there are lined with a hard plastic. This plastic is all melting. None of our other BBQ's had plastic inside these doors. We did not notice it as we had not needed to change our propane tank. We reached out to the store and they said that since it is past a year, we need to contact Napoleon - which we did try to do. Spent over an hour on two tries to get through to customer service. Then tried on line with no response. My husband called the Aurora store and spoke with the BBQ person - they then submitted our claim. That was August 6 - no word back yet. Not very happy. We thought shopping at a local Canadian store and buying a Canadian BBQ would be the best. But not happy. I have some good pictures of the melting doors if anyone wants to see them. We would like metal doors for this BBQ. We have been looking at BBQ's now when we are out and they all have metal doors - just like our old BBQ's.

I have been in the electrical business for 23 years and deal with at least 15 electrical suppliers…read more(some large with multiply locations and some small family operated) in the GTA. None of them can duplicate Vaughan's vast variety of product lines, inventory and support. Vaughan Electric's passion and loyalty is demonstrated by their ability to maintain years of strong relationships with both their clients and manufactures. They have become the most effective streamline of feedback to their product lines enabling superior products to the end user. Ultimately this results in a boutique style of experience yet offering value at the same time.

Poor customer service. I showed up with a device that is…read moretheir competitor (Insteon) looking for what kind of wire i could use. And the short guy (who is on youtube) kept saying he has his own stuff and he doesnt know what kind of wire to use with the LED when their wall was full of led... He even said i could burn my house with those ...

Lots to choose from for your bathroom and plumbing renos. Big enough for great selection and small…read moreenough to get proper attention and help. Store just off Leslie, but must drive in coming south on Leslie as there's a one way boulevard separator. I googled them for general info and noticed some really bad Google reviews which was very off putting, and at first deterred me from coming here. So I came here to browse as they had a great sale on Riobel products, which is hard to find since they only sell to bath boutique stores that have longevity presence. I've been here 3 times this week (january 2018 Snowmageddon) and this store despite the snow dump and freezing snow-rain has customers constantly coming in and out. They seem to have at least three sales staff that are always here, and they all acknowledge you and ask if you need help. Kal(Khaled) was the guy that helped me and was really nice without any pressure. He understood I needed some items today or fast and helped to call for expedited delivery. Then I returned a few days later to return a tap because my plumber needed another style set up, and he remembered me and offered to exchange to another item, as the refund policy is strict here. They have a house brand called Royal, which syle looks like another premier brand but for way less, and it feels really solid, full of metal not plastic parts like you get at a big box store. Lots of high end bathroom plumbing parts, free standing, bath tubs, toilets, bowl sinks and vanities on sale over the winter. My work colleague did warn me, she also bought from them at this sale, and a small piece was missing from her shower set in the sealed box. When she asked for them to help they referred her to the company(Grohe in this example) as they are the ones who packed the boxes and can send the replacement/missing pieces and not this store. I can see why this would upset customers, but Home Depot would do the same. So far so good, happy with my purchases on plumbing hardware.

I'm a fan of this place. great customer service: they are always there to answer the phone, and…read morevery friendly. No wasting time on hold! Their prices are fair, and they have a great selection of modern plumbing fixtures in a range of finishes. Really - you don't need to go anywhere else.

They officially opened its doors to consumers looking to buy or need a quick fix in their homes…read more Unlike other home decor stores that I have been to, this place pays great attention to customer service as you can see associates happy to assist you at any point of your shopping. Also, they do PRICE MATCHING so if you find any material at a lower price, they will match it.

The store is very nice, the staff is very nice and helpful, and the flooring looks great, BUT the…read morekitchen faucets are complete garbage. Don`t let the elegant appearance fool you, the quality of kitchen faucets is poor. Stick to the flooring, and anything that has no moving parts. I bought a Como brand kitchen faucet and paid $150.00 for it, thinking it would be good quality. Looks are deceiving, and the price led me to believe that I was buying a good quality faucet but I was wrong. It was easy to install, it looks beautiful, but you only have 2 choices of water temperature.... scalding hot or freezing cold. There is no way to moderate the water temperature. It`s almost impossible to get a balanced warm temperature. I am either scalding my hands, or freezing them. The faucet is complete garbage, and now I have to buy a new faucet because I didn`t return it, so that`s on me. However, I thought I would get used to the horrible temperature settings after a few weeks, but alas, I was incorrect in my assumption. I will now go to Home Depot and get a Kohler or Moen.

I cant say enough good things about this Home Hardware. All the staff are very professional and…read morehelpful. People from the cashier to Murray the owner do everything in their power to make suggestions and recommendations. I go in not knowing what I need for a project and leave with everything, including instructions on how to proceed. I would never go anywhere else.

If you are used to the big box hardware store: Rona or Home Depot, you would be really disappointed…read moreat Markham Home Hardware. It is small...really small in all department. But it has been in business serving the community since 1959! If you come on a nice Sunny afternoon, it is jammed packed with seniors shopping in the area. And surprisingly it has a decent collection of kitchenware. BBQ seems to be their expertise. They also provides both sales and services to bbq. I drop by here occasionally if I shopping or eating in the plaza but it is A-OK for something small or you are an Aeroplan point collector!