Always professional, helpful and reasonably priced. In the past year I needed parts to fix things…read morearound the house. Every single time I got fanatic service. And If they didn't carry the part I was looking for, they knew exactly where to refer me to. Amazing store! The big retailers can leran a thing or two from this store.

This was by far the worst customer service experience I've ever had--and I work in the customer…read moreservice industry, purchasing parts daily. The representatives were completely unhelpful when it came to finding the part I needed. Worse yet, they were extremely rude and went as far as to humiliate me in front of other customers. It's unacceptable for a business to treat its customers this way, especially those who rely on their services regularly. I won't be returning and cannot recommend this company to anyone.

A wonderful, customer service oriented experience from start to finish which I remembered and had…read morenot changed since my last visit a few years ago. Relaxed, no pressure browsing and shopping in a warm family owned and operated shop atmosphere. Great selection of lighting fixtures of all types. Staff (the family who owns the shop) are a warm, personable, professional, knowledgeable team who know how to treat their customers and know their products well. Thank-you, Electrolight, for helping us find the perfect, unique light fixture for our kitchen at a great price. Don't waste your time going to the big box stores, go to Electrolight first! You will not be disappointed.

we were renovating our house and doing our landscape lighting and so happy to find this essential…read moresmall business operation that had everything we needed and were able to accommodate our needs. they provided us free masks upon entering, and a free hand sanitizer upon check out. wish more small and large business operated like they do. great work essentials!

Poor customer service. I showed up with a device that is…read moretheir competitor (Insteon) looking for what kind of wire i could use. And the short guy (who is on youtube) kept saying he has his own stuff and he doesnt know what kind of wire to use with the LED when their wall was full of led... He even said i could burn my house with those ...

Lots to choose from for your bathroom and plumbing renos. Big enough for great selection and small…read moreenough to get proper attention and help. Store just off Leslie, but must drive in coming south on Leslie as there's a one way boulevard separator. I googled them for general info and noticed some really bad Google reviews which was very off putting, and at first deterred me from coming here. So I came here to browse as they had a great sale on Riobel products, which is hard to find since they only sell to bath boutique stores that have longevity presence. I've been here 3 times this week (january 2018 Snowmageddon) and this store despite the snow dump and freezing snow-rain has customers constantly coming in and out. They seem to have at least three sales staff that are always here, and they all acknowledge you and ask if you need help. Kal(Khaled) was the guy that helped me and was really nice without any pressure. He understood I needed some items today or fast and helped to call for expedited delivery. Then I returned a few days later to return a tap because my plumber needed another style set up, and he remembered me and offered to exchange to another item, as the refund policy is strict here. They have a house brand called Royal, which syle looks like another premier brand but for way less, and it feels really solid, full of metal not plastic parts like you get at a big box store. Lots of high end bathroom plumbing parts, free standing, bath tubs, toilets, bowl sinks and vanities on sale over the winter. My work colleague did warn me, she also bought from them at this sale, and a small piece was missing from her shower set in the sealed box. When she asked for them to help they referred her to the company(Grohe in this example) as they are the ones who packed the boxes and can send the replacement/missing pieces and not this store. I can see why this would upset customers, but Home Depot would do the same. So far so good, happy with my purchases on plumbing hardware.

I'm a fan of this place. great customer service: they are always there to answer the phone, and…read morevery friendly. No wasting time on hold! Their prices are fair, and they have a great selection of modern plumbing fixtures in a range of finishes. Really - you don't need to go anywhere else.

I called to find out if they had a hard to find item. One was in stock. They kept it on layaway…read more The next day, I picked it up. Their computer system showed that it was being held for me. I paid at the front register and a beautiful 8.5 x 11 receipt was printed for me. The cashier was a nice older lady. A gentleman brought the 40 lb item from the back room and carried it to my car. Excellent service from start to finish. This place is a gem.

I cant say enough good things about this Home Hardware. All the staff are very professional and…read morehelpful. People from the cashier to Murray the owner do everything in their power to make suggestions and recommendations. I go in not knowing what I need for a project and leave with everything, including instructions on how to proceed. I would never go anywhere else.

Had to order something last minute for my wife and the process was very alsnooth. Signed up for an…read moreaccount on line, placed the order and confirmation was first thing the next day as with many curbside pick ups, you just pull into a stall, clock on the 'I'm here' link and within a few moments, the rep comes out with your order. On this particular day, it was raining and I felt badly as the rep did not have an umbrella. It is much appreciated the work that these folks do to keep the business running smoothly. You also need to trust the order to ensure it is accurate. I had ordered some towels and bedsheets with no issues. To top it off, I received a 15% discount off the order, so make sure to sign up with a free account to take advantage of the little extras! -Zuk

I am not a regular Bed Bath & Beyond shopper. I have dropped by this store in Richmond Hill in the…read morepast, but I average shopping here every few years! For the longest time, I have wanted a Sodastream machine. I like the idea of making my own fizzy drinks and feeling classy sipping them. I like the thought of reducing the number of cans and bottles I use when buying pop and sparking drinks. Every little bit helps. I noticed in my inbox that Bed Bath & Beyond had a $20 coupon of an entire order. I decided to use it towards my new Sodastream machine. I also ordered a bottle of raspberry mint syrup to get started on my adventure making fizzy drinks. I ordered online and used my coupon to get $20 off my order. I chose to pick up both items. The minor problem? The Sodastream model that I wanted was available at my local Markham location and not at this store. My raspberry mint syrup was in stock here, but not at the Markham store. Yes, I visited two different Bed Bath & Beyond stores within two hours. It was nice getting reacquainted with them. This store is with a bunch of box stores, including Winners, PetSmart, Best Buy, and more. There was plenty of parking on a Saturday afternoon. I browsed around the store. It was clean and bright. I looked at hand sanitizer and masks, and planted myself in the small appliances section for the longest time. I went to the pickup counter. My wait wasn't long. I gave the woman my name and a brief description of my item. She went to a couple of locked cabinets to fetch my bottle of beverage syrup. I provided photo ID (yay to an expired driver's licence that is valid these days during this pandemic) and the bottle was mine. I thanked her and left. On my way out the door, I was mesmerized by a cute Sun Bum ape mascot holding a tube of lip balm. I looked like such a tourist taking a photo of him. Sadly, he wasn't for sale. Otherwise, I would have bought him on impulse. I had a great experience picking up my order. I'll come back and shop here in a few years... haha! (224)