Generally reliable for scheduled weekly pickups. Just don't expect much if you have to call because…read morethey missed picking up your garbage or if you need something larger removed. We had a couch to be removed for two garbage cycles, but despite 5 calls and assurances it would be picked up by their service, the couch is still there. Instead, they picked up the cushions so that the couch couldn't even be taken by someone else, and it can't be donated. By the fifth call, after two weeks, they said it would need to be be picked up on the special route and they would call back. I said it should already have been on the special route pickup since we called so many times. I asked when it could be picked up and they could not even tell me. Still haven't heard back from call #4, so not optimistic about #5. Told them if we don't hear back we would start looking into switching services. We also know they are not picking up things in my parent's neighborhood. No one wants the husk of a couch, or other trash in front of their house for 3 trash cycles.

CASELLA TRASH REMOVAL COMPANY FOR WILMINGTON, DELAWARE SUX, RUDE AND DISRESPECTFUL!!!…read more CASELLA GETS 10 THUMBS DOWN!! Today, 2.7.26 I have waited patiently and quietly for 4 weeks for the call that was promised since 1.8.26 from the manager. He said he would call me by 1.12.26, which never happened. Many previous issues happened from the Casella trash crew, that has been coming onto my street for the past year since the takeover from GFL INDUSTRIES. The trash crew blocked my driveway with their truck after the kids and I waved hello to them. They watched me and my 7 yr old twins get into my car to go to school and work. They saw me getting ready to come out of my driveway and they sped up and pulled right in front of my driveway deliberately and would NOT move their truck for me to get out. I waited and couldn't wait any longer, so I had to drive over my neighbors lawn to get my boys to school on time. The same crew came down my street again on 1.8.26 and saw me, therefore blocking the road all the way down the street, as I was heading to work. I asked them to please move to the side, as they were blocking traffic again with plenty of room on the street to pullover. They still would not get out of the way. They kept parking between parked cars on each side of the street so I could not get through. I told the manager that I would go to the senator's office on this harassment from our trashmen. I paid GFL INDUSTRIES for 14 years and I never had 1 concern with them. Now Cassella took over the past year and I have been harassed, my driveway blocked, your trashmen broke my trash can, and Casella didn't take my trash for 2 weeks after my complaint. I had to call and complain about what they were doing many times and nothing got resolved. I was forced to quit Casella trash removal because of the harassment. I finally had peace and then it all started again. The same trash men wouldn't get out of my way and many other people's way when there was plenty of room to pullover. They are so rude and have no respect! We all have jobs to go to and I have boys that go to school, and these trash men didn't care. Again I asked them to move out of my way, but got ignored. They could have pulled on the side and out of the way, especially knowing most of the street had parking available but what they did instead was pulled between 2 cars on each side of the road so I couldn't pass. I still have pictures to show of the trash truck in my way and how it shows plenty of parking on the street. But again I was ignored. I see how Casella Trash Removal works now... I will move forward with contacting the Better Business Bureau, senators, all social media etc. This way I can find out how many people have been involved with the same issues from the casella crew. That could even start a class action lawsuit. All because I was promised a call back from the manager on 1.8.26 in hopes that he would rectify this situation, but again, I was IGNORED. All the promises from your company that were made and never got heard or resolved. I guess if they see their manager not caring about any situation at all, then why should the employers act any differently. What a sad world we live in, that our own trashmen treat people like we are garbage too. We don't forget who stomped on us especially when we were paying your trash disposal company until i moved on word . We are all human beings and trying to feed our families too. Not one person is better than the other! Have some respect for others who are trying hard to get children to school and go to work! What is happening in the world today is that people feel they are better than everybody else? Why does Casella think that they have the right to block us from essential needs and getting to work or school? If I didn't get on my call at my job by a certain time, then that could have caused a person to be terminated. Is this what your employees want? Do your employees not realize that most customers have cameras in the windows? They just don't care. I also asked the MANAGER to never have these men on my street again as I don't feel safe! That went ignored too. We should be helping one another, NOT hurting one another! And your employees want to pick on a woman and her little children to boot. That is extremely SCARY AND CONCERNING... I am now taking action. Why is it that other trash companies have common courtesy and move out of the way but cassella blocks everyone deliberately? If the manager is not rectifying this situation, I did inform the manager of my next steps. And again he didn't care. Thank you Casella Manager (that over looks Wilmington area), for not helping me at all in this situation, or getting back to me as promised. I guess out of sight then out of mind, and poof the problem goes away... NOT!