Generally reliable for scheduled weekly pickups. Just don't expect much if you have to call because they missed picking up your garbage or if you need something larger removed. We had a couch to be removed for two garbage cycles, but despite 5 calls and assurances it would be picked up by their service, the couch is still there. Instead, they picked up the cushions so that the couch couldn't even be taken by someone else, and it can't be donated. By the fifth call, after two weeks, they said it would need to be be picked up on the special route and they would call back. I said it should already have been on the special route pickup since we called so many times. I asked when it could be picked up and they could not even tell me. Still haven't heard back from call #4, so not optimistic about #5. Told them if we don't hear back we would start looking into switching services. We also know they are not picking up things in my parent's neighborhood. No one wants the husk of a couch, or other trash in front of their house for 3 trash cycles. read more

CASELLA TRASH REMOVAL COMPANY FOR WILMINGTON, DELAWARE SUX, RUDE AND DISRESPECTFUL!!! CASELLA GETS 10 THUMBS DOWN!! Today, 2.7.26 I have waited patiently and quietly for 4 weeks for the call that was promised since 1.8.26 from the manager. He said he would call me by 1.12.26, which never happened. Many previous issues happened from the Casella trash crew, that has been coming onto my street for the past year since the takeover from GFL INDUSTRIES. The trash crew blocked my driveway with their truck after the kids and I waved hello to them. They watched me and my 7 yr old twins get into my car to go to school and work. They saw me getting ready to come out of my driveway and they sped up and pulled right in front of my driveway deliberately and would NOT move their truck for me to get out. I waited and couldn't wait any longer, so I had to drive over my neighbors lawn to get my boys to school on time. The same crew came down my street again on 1.8.26 and saw me, therefore blocking the road all the way down the street, as I was heading to work. I asked them to please move to the side, as they were blocking traffic again with plenty of room on the street to pullover. They still would not get out of the way. They kept parking between parked cars on each side of the street so I could not get through. I told the manager that I would go to the senator's office on this harassment from our trashmen. I paid GFL INDUSTRIES for 14 years and I never had 1 concern with them. Now Cassella took over the past year and I have been harassed, my driveway blocked, your trashmen broke my trash can, and Casella didn't take my trash for 2 weeks after my complaint. I had to call and complain about what they were doing many times and nothing got resolved. I was forced to quit Casella trash removal because of the harassment. I finally had peace and then it all started again. The same trash men wouldn't get out of my way and many other people's way when there was plenty of room to pullover. They are so rude and have no respect! We all have jobs to go to and I have boys that go to school, and these trash men didn't care. Again I asked them to move out of my way, but got ignored. They could have pulled on the side and out of the way, especially knowing most of the street had parking available but what they did instead was pulled between 2 cars on each side of the road so I couldn't pass. I still have pictures to show of the trash truck in my way and how it shows plenty of parking on the street. But again I was ignored. I see how Casella Trash Removal works now... I will move forward with contacting the Better Business Bureau, senators, all social media etc. This way I can find out how many people have been involved with the same issues from the casella crew. That could even start a class action lawsuit. All because I was promised a call back from the manager on 1.8.26 in hopes that he would rectify this situation, but again, I was IGNORED. All the promises from your company that were made and never got heard or resolved. I guess if they see their manager not caring about any situation at all, then why should the employers act any differently. What a sad world we live in, that our own trashmen treat people like we are garbage too. We don't forget who stomped on us especially when we were paying your trash disposal company until i moved on word . We are all human beings and trying to feed our families too. Not one person is better than the other! Have some respect for others who are trying hard to get children to school and go to work! What is happening in the world today is that people feel they are better than everybody else? Why does Casella think that they have the right to block us from essential needs and getting to work or school? If I didn't get on my call at my job by a certain time, then that could have caused a person to be terminated. Is this what your employees want? Do your employees not realize that most customers have cameras in the windows? They just don't care. I also asked the MANAGER to never have these men on my street again as I don't feel safe! That went ignored too. We should be helping one another, NOT hurting one another! And your employees want to pick on a woman and her little children to boot. That is extremely SCARY AND CONCERNING... I am now taking action. Why is it that other trash companies have common courtesy and move out of the way but cassella blocks everyone deliberately? If the manager is not rectifying this situation, I did inform the manager of my next steps. And again he didn't care. Thank you Casella Manager (that over looks Wilmington area), for not helping me at all in this situation, or getting back to me as promised. I guess out of sight then out of mind, and poof the problem goes away... NOT! read more

Terrible company, took over my old company which was great. Now we deal with missed pickups, garbage all over the road when they do pick up and very rude employees. Run away! read more

Two days in a row I've called and sat on hold for over 40 minutes. You raised my rate once again with no heads up. I've discussed with them on multiple occasions and they've reverted back to original amount. I'm not calling you again and I'm not using your stupid new payment app! What am I going to do? I'm cancelling any future business with you moving forward. If you call this customer service, you know nothing about customer service period. read more

For example, ATTENTION ALL ROCHESTER and BATAVIA, Casella is lying to you about your rates. They claim all these new surcharges but the bottom dollar in that area is $21 per month or they will MATCH ANY competitor, don't let them tell you otherwise. If they argure offer to leave or tell them Suburban Disposal can do 397 per annual. Casella revoked all annual contracts without notifying customers and put everybody to monthly or quarterly which typically equated to 600 per year. read more

I would prefer to leave 0 stars! Since Casella absorbed our trash service, it has been a nightmare! Several weeks of missed picked ups and every time I call to inquire about the missed pickups, I am on hold for more than an hour. They have terrible customer service and continue to raise the price!! We discontinued service with them today. read more

Can I give no stars? I didn't think you could find a worse company than Rochester Gas & Electric, but they deserve major credit for managing to be worse! They keep buying our good local providers and bring their horrible, horrible service with them! It's sometimes a guess as to when they will pick up and what they will pick up. Last time they bought a company, they told us to leave our recycling toter on the curb for them to pickup. 4 weeks straight, and they still hadn't picked it up. When I contacted them they finally picked it up, but never picked up our neighbor's. They are hard to get a hold of. I tried to cancel and I responded to an email they sent asking if I needed something and never got a response. Had to call and sit on hold for a half hour. Bye bye Casella! Please, please don't buy our next company! read more

I got a quote for a dumpster. They delivered and picked up the dumpster. I was underweight. They decided that they hadn't quoted me enough so they told me I owed them more money. Not sure how you can change a quote after you have already picked up the dumpster. I talked to the customer service manager and asked for a new bill showing how I could owe more after the fact and after the quote. She tried to tell me the government added some kind of tax after I had already paid for the dumpster. She then told me she would fix the problem and I wouldn't get billed. But in the middle of the night they changed my card without my permission. read more

wow it has been a nightmare trying to get my weekly garbage pick up. i have had service for about 11 weeks and the garbage has been picked up 2 out of those 11 weeks. I am a business and this is rediculous. read more

Casella Waste Systems - missed pick up - Junk Removal & Hauling Near Me

Unfortunately I can't leave less than 1 star. We were customers with Boon and Sons for years, we received phenomenal service and the drivers and in-house staff were wonderful. Since casella absorbed the company, it has quickly become absolutely terrible. Missed pick ups, price hikes with no notice and to say the customer service is terrible... understatement of the century. Incredibly long hold times, rude people answering the phone and unwillingness to explain charges just to skim the surface. read more

They've skipped our house at least a half a dozen times over the past year. Get ANYONE else to do it. Plus they're OBNOXIOUS to their customers - like we're doing them a favor to let them pick up our trash. I honestly don't know how they stay in business. read more

Do not under any circumstance use this company for your waste removal... As will many companies the only system that works reliably is their billing!! Over a 1 year period they have skipped our pickup about 20 times... But yet the full bill still arrives...FInally my wife had had enough and we cancelled service.. And yet the bill came again for the month after we cancelled !!! They claim to have some elaborate system with GPS on their trucks that confirms they stopped at your residence... Do not use them...Rude Customer Service..Unreliable Service.. Dishonest in their billing!!! FInd an honest local trash collector !!! read more

We "inherited" Casella after they bought out Seyrek over the summer of 2025. Immediately our service went from reliable to MIA. Days would go by without a pick up or call to say why. Then they abruptly switched to every other week pick up for recycles but without alerting us as to which week they would start. We finally cancelled our 4 contracts (3 rentals) with them and were told they would pick up the totes within 1o days. It's going on 4 weeks now and they are still at the curb. I've called daily the past week, each day being told they would have them picked up by end of day and yet each morning our neighborhood wakes to the site of these 3 bins STILL laying along the curb. Go with Dependable Disposal - they are much cheaper and exactly what their name implies (plus they provide weekly recycle pick-up). read more

Casella Waste Systems - Going on 4 weeks now - still not picked up! - Junk Removal & Hauling Near Me

The WORST waste management service we have ever experienced. Not worth your money as they can't even figure out their route. This is the 4th time that they have failed to pick up our trash can. Anyone with eyes can clearly see that it's waiting on the curb for them to pick up but somehow they still forget. Every time I call and email, they state that we will have to wait a week before someone can pick up our trash, even though it was their mistake for forgetting to pick it up. The 2nd time they forgot to pick up our trash, it ended up growing maggots since we had to keep the trash for another week during the sweltering summer heat. It was so disgusting as I had to get rid of the maggots and clean out the entire bin. On top of that, they are not apologetic at all and just say that it's "human error" and are very dismissive. They have not done anything to remediate this recurring issue even though they claim to be amazing. If you are looking for an efficient waste management system, I implore you to SEARCH ELSEWHERE. I have been on hold for 30 minutes and have been unable to get ahold of a service provider...they're absolutely terrible read more

We have been forced to use Casella through the village we live in. They are absolutely horrible. They have not picked up our trash on multiple occasions and never came back to get it. I called and spoke to someone only to be told that they would come get it (they never did) or to just leave the trash outside and they would pick it up the next week when they were scheduled to come out. That would leave the trash outside for the animals to get in to and also blow all over. They have no regard for their customers at all! I would never recommend using them for anything! read more

Would give zero stars if that was possible they keep leaving my trash can directly in the middle of driveway i have to block traffic as I live on a busy road to move can just to get my vehicle in the drive way I said something to the guy he gave me the finger and skipped my house the next week I miss waste management we inherited the dumpster fire of a company this past year my property taxs pays for trash pickup just another way to get screwed over by NYS read more

Called to start a new service , ten days later still waiting for the garbage totes , made five calls , promised each time they were on the van for delivery still waiting no bins . Very polite customer service but totally useless. read more

They haven't picked up my garbage in 3 weeks now and have been giving me the run around. They took over for seyrek and the whole town is having massive issues with them. I do plan on taking legal action for breach of contract. read more

horrible...my bill has doubled in 6 years...just goes up when they want to gouge..the new pay bill system is just as bad..since last mo. 122 to 131....r u kidding me?..i am now looking for a new hauler.you have customers who pay their bills on time and for this the bills just continue to increase exponentially...if i couls a no star rating -i would. read more

Have had a 2 yard dumpster with biweekly pickup for 2-1/2 years. The first time they came to empty dumpster they got stuck, had a second truck parked in the road with a chain attached to dump truck across my driveway, told me (rudely) could not go down my driveway & it'd be hours before they got a tow & I could get to my house. Since Thanksgiving trash has been picked up twice (should've been picked up seven times per contracted service & payments). When calls are made regarding when trash will be picked up we've been given multiple excuses (road is bad, driveway not clear, snow on dumpster) & have been promised pickup multiple times, last being yesterday. Trash was not picked up. We've been told to take our trash to their trash site & PAY to drop it off - if I wanted to do that I wouldn't have rented a dumpster. It's now been six weeks since last pickup. Save yourself the headache (& trash piling up) & go with a different service for trash collection. read more

I switched to Seyrek which was a great company - reliable and best price. They have been bought by Casella and no the pickup is always late - garbage bins are left at the street for days becuase it is unknown when they might show. Without warning, my weekly recycling went down to every other week. When I called the customer service person was rude. Worst service! read more

Bought out my local garbage company and said they were offering the same great service. My old company took Christmas trees. They don't.

I have had Casella since they acquired Seyrek earlier this year. Their service is inconsistent, unreliable, and their customer service is lacking. I received a phone call yesterday to say they were switching me from weekly recycling service to biweekly, but of course, there was no discussion of a lower rate and I have a contract that is good for 3 more months. My time is too valuable to pursue breach of contract, so I am going to politely cancel my service and find another provider. read more

Casella service at the curb has been good. They pick up reliably on scheduled days. Thank you very much. But Casella's billing is impossible to understand, or at least I don't understand it. There are too many disparate numbers that do not add up to or subtract down to anything that makes sense. My attempts at communicating with Casella's billing department -- crickets. No communicating with these folks. Casella Waste has evidently been recently "acquired," as the bizniz term goes, by some mega corporation located in many places. Casella HQ is now somewhere overseas in the UK ? The overarching corporate entity is located in Minnesota. I've called many numbers in Vermont but no one at any of the many numbers has picked up the phone, including the local office. If they respond to the email I submitted online on the Casella website, I will update this review. read more

We recently got switched over to Casella from Seyrek, since Casella purchased Seyrek. This has been the worst garbage pick up service we've ever had. They miss their garbage pickup days they don't communicate well regarding switching days if theres a Holliday. We never know if the garbage will be picked up or forgotten. When you call them about forgotten trash they do not send anyone to pick it up or promise something that is not followed through. Stay away from this company and take your money to a better business. read more

How did I start my morning? Didn't put my garbage out last night because of the wind. Was rolling it down the driveway when they had passed me and were 2 doors down. Ran after them in my pajamas and bare feet in the snow - would they stop? Nope!!!! There is NO WAY they didn't see a crazy woman in pajamas barefoot flailing her arms running after their truck. They were literally driving like a bat out of hell. Get on the phone and call Casella Waste before they even left my development- lady said I know its frustrating but then proceaded to chastise me for not having my garbage out at 6 am and said sorry the drivers are in a hurry this morning because of the holiday. Yeah I get it wasnt out by 6 my fault - BUT THEY WERE RIGHT THERE!!! They can't turn around. SERIOUSLY?!!! I live on a circle !!!! You were STILL in my development!!! She said leave the garbage out and maybe they can come by end of day but probably not - just put it out for next week!!! Ummmm my garbage is overflowing already I can't wait until next week. I would have even dragged my garbage can 3 houses down for them if they had stopped. Because I'm pretty sure a middle aged barefoot,bright white t shirt in Santa pj pants running after a garbage truck flailing arms and yelling wasn't out running off Thanksgiving Dinner. Last time they just drove right by my garbage can - forgot to empty it and then said - their fault - well maybe we will send someone back to get it and there it sat in the hot sun for another week. That happened 3 times this year!!!! Tried to tell me I didnt have my garbage out those times. Well my security cameras tell a different story. You can take your service and shove it. I've had enough with you - will be canceling my service if it's still there tonight! Sorry I couldn't run faster - my knees are bone on bone. Even hopped into my son's truck to go after them but they were hauling ass. Let's not even talk about how fast they were driving through the neighborhood where small kids live and I counted 4 different neighbors out walking their dogs as the truck whipped past them. No sidewalks so walking on side of the roadway. Casella Waste do better. read more

I don not recommend Cassella!! My neighbor stopped paying their bill so they came to pick up their garbage cans but picked up mine on accident. I spent all day on the phone trying to get a set of cans delivered back to my house. They told me to walk over to my neighbors and steal theirs! Horrible customer service! They finally dropped off new cans to me and the next day never even picked up my garbage for the week!! I called and said I wanted money off my bill for the month and the woman gave me a nasty attitude like the two days I spent on the phone because of their careless mistake was no big deal!! I spend double the price with Cassella than other companies for good customer service and reliability. Cassella has neither!! Do not use Cassella!! read more

They missed my regular pick up day, called 3 times and each time they said someone would come pick up. Garbage is still sitting at the end of my driveway for the 3rd day. Better service when it was Seyrek but unfortunately crappy service Casella bought them out. Save your money and look somewhere else for garbage pickup. read more

AWFUL company I wish I could give no stars. I had Casella a few years ago and they would leave garbage all over the yard and frequently miss pickups. I cancelled and went with Seyrek which has been nothing but reliable since. A few months ago Casella took over Seyrek and lo and behold, the same issues started up all over again. Missed pickups and excuse after excuse as to why and when they'll supposedly be back to get it and it never happens. Happily cancelled Casella today and went with someone else. read more

Signed up for casella services to start July 7. They never delivered totes but said I could just leave bagged garbage at curb ti totes arrive. 3 weeks later, still no totes and no garbage pick up. I called to see what was going on 2 times. Finally after 1 month of no totes and no garbage pick up, I called for a refund. Was told I would get a refund in 5-7 business days. 2 weeks later, still no refund but totes arrived!?!? Called to see where my refund is and was told someone would call me back and they would come and pick up there totes. 1 week later, no call and still have their totes. Worst service ever. read more

We have had this service for years. They only pick up recycling every two weeks which is annoying. Today, they left half of the items in our recycle bin. I called and was basically told "too bad" and I would have to wait another two weeks. This company is terrible and I will be switching asap. read more

If I could give them a zero, I would. Broke my fence with their forks they use to pick up cans. Called as soon as it happened, and multiple times thereafter, always being told someone will get back to me. They called my husband today and said, we don't have video or proof they did it, so they won't fix it!!! Terrible customer service. read more

Trash pickup was often days or even weeks late. Prices increased multiple times a year. After I canceled, they said bins had to be in "driver's sight" for pickup--despite my house being hundreds of feet off the road. Now their bins are sitting by the road for weeks, creating an eyesore. Poor customer service and zero accountability. Avoid Casella. read more

Casella was unreliable before so I switched to Seyrek. now that Casella has taken over Seyrek I can clearly see they still do not care about their customers. Casella somehow managed to just skip over our first pickup from them after the merger? I can't imagine the pick up day was changed since there has been no communications stating so. garbage garbage company, stay away. read more

Ugh, their customer service is terrible! They keep sending me bills I've already paid, and now they've added a late fee! HORRIBLE company.

I have been trying to have a couch and loveseat picked up since last November. I was told to place the items out on my garbage pickup date and it would be picked up in the following 1-3 business days. After it sat there for 2 weeks I called again and received the same response. I left if for another 2 weeks and then brought in back in because of the snow. I tried again several weeks ago and this time I was told it would be picked up on my garbage day. After 2 weeks I called again and was told it would be picked up "soon". I'm not sure that they really even offer bulk pickup, but I AM sure that their service is lousy read more

0 STARS. This is THE WORST company by far that I ve ever dealt with. I pay my bill in full on time every 2 months. Because I paid it 3/3 and then on 3/31, (due to their lousy billing system and them not sending correct paper bill that does not correspond with online statements) they told me I'm 60 days past for 36cents. 36 cents!! " the statements crossed" are you people kidding me? So im being penalized for paying on-time??? after much complaining, they were going to remove the 36cents. next day i get a call saying that they cant. WOW. This just adds to the other complaints i have with them and will be moving on to another trash company. I dont care if I pay more. thats how bad they are. read more

Casella bought a small hauler i was happy with, then this company took over. Started with the company leaving some garbage behind at my six rentals in Geneseo. Then they started sending me bills for excess pickups and told me since they were going to use an automated pick up truck I need new cans. I spent over $800 on cans, after which I was told they would provide their cans, OMG. The last straw for we came when the "truck claw" ripped out a 20 foot tall tree in front of one of my properties. The driver just dropped the tree on the sidewalk and drove away. Needless to say I am no longer a customer. read more

After being a customer for nearly 10 years we have canceled our service due to a very poor customer service experience. After skipping our pick up due to a clerical error they refused to come back until the next service week. Additionally, we were required to call back 5 separate times to confirm our service has in fact been canceled. Even after speaking with a supervisor I still received a voicemail asking us if we're sure we want to cancel and requesting we call back to confirm. I have now wasted too much time of the phone to simply cancel the service. Additionally, the cost of the services has increased significantly over the 9 years we've been with them. I was able to find a new service that will save us $30/quarter. read more

Our business has had garbage pickup service with this company for one year now. Our pickup day is Friday. This past Friday we noticed that after the garbage truck came to collect the garbage, they left about half of it in the dumpster (not the first time this has happened.) I called to report this and spoke to a very rude woman. She was basically telling me that it's my fault and I should be climbing into the dumpster to make sure nothing is frozen. Well I'm sorry, but I am not climbing into a dumpster to poke things with a stick. I pay for a service and I expect to get the service that I am paying for. I understand that we live in a cold climate, and that things like this happen, however I do not appreciate the rude remarks and attitude. The best way to handle this would have been for her to apologize and have someone come back out. This did not happen. I called back Monday morning when I saw that the garbage was still not emptied. The gentleman that I spoke with was much nicer and told me that I would hear back from him within the hour about someone coming back out. This did not happen. I called back again this morning (Tuesday) and I'm not sure if I was hung up on or if we were disconnected, but I did not get a call back, so I called back for a 4th time to report the same issue. I was again told that they would pass a message along and call me back to let me know if/when they could have someone come back out. It has been hours since then. In the meantime, it is only Tuesday and our dumpster is full. We have a pile of garbage inside our shop that we can't dispose of because of this issue. At this point I have had enough. We will be cancelling our services with this company since it is apparently extremely difficult to have the service completed that we pay for. read more