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    Feel Better Now

    4.0 (1 review)
    Open • 9:00 am - 8:00 pm

    By appointment only

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    14 years ago

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    Charmelle London - Charmelle London

    Charmelle London

    1.0(2 reviews)
    3.0 mi•Beckenham, Bromley

    Absolutely DISSATISFIED!! Skin was left DAMAGED with white spots lacking pigment after laser hair…read moreremoval treatment!! I contacted support to try to remedy the situation and the clinic manager was sarcastic and rude! She insisted that I had a condition that was on her waiver even though I had the opposite of what she was explaining. Not to mention that a waiver does not protect them against their own negligence. She said unless I sent pictures (of a very intimate area) she didn't believe me. She then said that I had declined to have it assessed by her staff, when actually the UK went into lockdown preventing me from attending. After that she simply stopped replying!! SO RUDE AND UNPROFESSIONAL!! I was not given a refund even for the remaining unused treatments but do not want to return in case they damage my skin further.

    Very disappointing experience, left feeling like they're just after your money, and doesn't…read moreactually care about the end result or providing the 'customer satisfaction', as they so claim. Had a tear through injections and after a week there was still no improvement whatsoever, so booked in to go for a follow up to try and top up, but was told that they can only do this at extra charge and completely ignored the fact that the area was still very sunken and with not much improvement, meaning their initial service was unsatisfactory and needed fixing.. but despite the fact that virtually all the other salons offer top ups upon review with no extra charge for such fillers, this particular salon is simply after your money so don't expect them to offer any considerable aftercare, as that is not in their books.. very bad long term strategy, as this certainly doesn't help to land any customer loyalty in the long run as there's so many other places with much much better aftercare and genuine interest in providing results!

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    Charmelle London - Semi permanent makeup at Charmelle London

    Semi permanent makeup at Charmelle London

    Charmelle London
    Charmelle London

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    Feel Better Now - medicalspa - Updated October 2026

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