This FedEx Company Customer services is pulling to Zero Level !!! Not even to the one star that I gave them !!! They don't know at all what is Customer services !!! (1) the shipping company telling you a time that you need to expect to the Delivery , so The FedEx Company service people ? expect that the people who are waiting to the package Delivery by signing only , and of course don't know when / what timer exactly the FedEx Delivery person will come !!! So they expect you to stay home for the whole week of the delivery time !!! Like in your own jail house !!! So I can't allow myself that pleasure to stay home the whole week without working , so what they do ? They come at Noon time , to the houses !!! And of course that Everyone in the world is working at noon time !!! So they repeat the delivery three times around midday or early after noon , and when no one is answering the door bell they just leave the place without delivering the package !!! (2) I don't know if the shipping companies are laying to their customers ? But this time I'm sure that the Embassy agents wouldn't lie about it , they told me specifically that the FedEx agent will call me before / when they deliver the package !!! My Passport in this case !!! But no one is calling you and nothing , they coming in times that the people working , not calling you and nothing !!! But they charge the money for it , I would say Stilling the people's money in this way !!! (3) you calling to the customer services ? And suddenly answering the phone call some agent from that eastern Indian countries !!! And you can't understand a word of what they talking in English !!! And they are getting inpatient and disconcerting the phone in you face !!! And there is no way to call to the FedEx Shipping center in USA Because this parasites Don't answer the phone calls so every time the call jumps to this Eastern Indian people !!! And now I have to take a day of and ride with busses two hours each way to pick up my package / Passport and all because of this stupid Company !!!! Zero Level M - F . . . S !!!! I just can not believe what a zero level Company is this FedEx !!! To expect to deliver packages by signing in the middle of the days ?? And you don't know even in which day they will come !!! Or what time they will come !!! So you have to wait at home for about a week !!!! Garbage Company !!!! This is what is this FedEx Company !!!! One Big Zeros !!!! read more

The FedEx driver lied about his attempted delivery. I took the day off work to stay home since my very expensive express package required a signature. I waited all day and then suddenly got a notification that the delivery driver "attempted" to make a delivery and missed me. This was a total lie and he didn't even make the effort nor attempt to do his job (which he's paid to do). I had to go to the shipping center myself to pick up my package. What's the point of paying for express shipping and delivery if FedEx can't hold up their end of a deal? Oh and coincidentally, all the truck drivers were still on their route making deliveries when I went to the shipping center at 630pm - all except one driver. Guess which driver came in early so he could go home earlier? The guy who was supposed to deliver my package. My guess is this driver (Alex) decided to screw everyone over so he could finish work early and check out. The incompetence is astounding. read more

FedEx Ship Center - Shipping Centers Near Me - Garden City, New York

Great location, a bit slow during the holidays when there's only 1 worker . But it was efficient and the staff was very nice and friendly and willing to go above and beyond to help! read more

Lady in the front desk when you walk in horrible attitude ask her and could Not answer my question

I don't get many items shipped by FedEx because I think their service is terrible. Occasionally the shipper requires FedEx service because that is their preferred shipper. Once again my local delivery person for FedEx has delivered my package to the wrong location. She did the same thing last time I was waiting for an overnight package. She has one job to do and doesn't seem to have the skillset to perform that function. When you try to contact FedEx shipping via phone you have to fight the AI "assistant" to speak to a human and then you get a representative from the Philippines. They are veery difficult to understand. Don't even try to talk to a local Customer Service Supervisor. It is easier to speak to Oz. I'm still waiting since Saturday for a call back from a local supervisor. Its Monday. read more

There is NO WAY that this is a real facility, the entire staff is a joke, I see 13 year olds work harder at an ice cream stand. Insane to think these people are getting paid real wages and receive actual benefits. All the other 1 star reviews are absolutely correct. They lie about "attempted delivery," tracking info is completely fabricated, and when you try to pick up their "system is down." I truly wonder how each individual "employee" can look at themselves in the mirror and say they have a real job. It would be more believable if they were paid actors at a fraudulent facility. read more

It'd be hard to find this many customer service counter people that could possibly care less then the group I dealt with recently. Perpetual none helpful answers - wasted 4 hours going there and waiting to be told my package (already 4 days late) would not be available until tomorrow morning. FedEx - bad - thanks for treating me like time is nothing. read more

This courier is the worst! Been waiting 3 days for a " scheduled " delivery. When I call ( multiple times) they actually confirm I'm getting the delivery that day. Never comes. It's a 5 lb. Box I literally have Fed Ex trucks in front of my house .. but no delivery Either they lie.. and say it's definitely being delivered today .. or no one there has any idea what they're doing. Regardless .. HORRIBLE CUSTOMER SERVICE!!!! They promised it would be here by 5:00 today ( loaded on truck at 9.:04 am. 9 PM still no package read more

Last scanned at this location and they sent me an empty package. The delivery guy delivered this empty package 2 hours later than usual. A picture of this delivery guy shadow and the empty package box to show delivery was made. I've been calling FedEx 1800 everyday and the agent told me they have asked this location for updates. No words from this location. This is a joke! Please stay away from this FedEx location and use other shipping company! read more

FedEx Ship Center - A picture of this delivery guy shadow and the empty package box to show delivery was made. - Shipping Centers Near Me - Garden City, New York

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Walked in, 2 people in front of me, within 10 minutes, 2 people behind me. No FedEx employees in sight. A FedEx employee finally comes from the back room, and after 15 minutes, it's my turn. I was told their scanner does not read QR codes, which is what I had for my FedEx return. I was sent to another FedEx store to be helped. What an inept FedEx store. I definitely will not return here. read more

This is a place one would least like to go because they always only have one person working the register. If there's a line, forget it.... you'll be lucky if you only have to wait thirty minutes. Every time I go, I'm waiting for at least thirty minutes to ship a packet or package. Usually my ordeals are quick and easy because all of the information is entered/labeled and sealed. The non-consistent customers are the worst. It's not their fault though. FedEx in that location doesn't make it easier for customers. There's a tiny table where one can fill their boxes/envelopes and label things accordingly. There are five registers if I remember correctly..... why??? If no one is there. There are some days when everyone is in the back office and no one is at the register and I'm forced to wait when there's no line. The management is horrible here and really needs someone new to take over and make the FedEx experience less gruesome. Good luck with your shipping! read more

This Fedex location is one of the main pickup spot for all of the Fedex trucks. Each time I have come to this location I have been very pleased with the service. Today there were a few people in line, but with the holidays that is to be expected. When I made it to the counter, Barbara was the Fedex employee helping me. She was very helpful and made the mailing process as pain free as possible. I did inquire as to when the package might me delivered to Florida. Barbara said probably within five days but that they would not leave a ground package at a closed location. I was shipping to an elementary school so I wanted to make sure it was delivered during school hours. Barbara assured me the package would be delivered when the school was open. With respect to times, I think I took longer taping this package up for shipment, than the waiting in line and finishing my transaction. Ordinarily I ship from a Fedex nearer my home, but the parking at the New Hyde Park location was a nightmare today. The Garden City location is more industrial and has plenty of parking. read more

FedEx Ship Center - Shipping Centers Near Me - Garden City, New York

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I get split deliveries between here (Garden City) and Maspeth and I never have an issue with packages coming from Maspeth. As for Garden City, they really need to fix their lies about attempted deliveries. I ordered things overnight shipping and for the past three days they have been saying "They have attempted it, but no one was at home". I work from home, and I have video surveillance running 24/7. Unless Fedex has some new technology that makes themselves invisible, no delivery was ever made. This place is a joke and needs to be closed down. read more

Door tag said pick up after 1030. I get here at 1230 and the rude worker says come back after 1 cause it'll be available only then. I come back after 1 and the new rude uninterested lady says oh we can't do this after 1 it would have had to be before 12. What a joke this place is read more

Horrible service... I waited all day for my package to be delivered to find out the driver lied and said he attempted delivery but clearly didn't. I then called customer service and they put me through to the manager of the Garden City location who instructed me to hurry in by 7:45 pm to physically pick my package up. I arrive and was told that my package was still out and that I could wait until the driver returned. The person at the counter insisted that I has to wait outside and she would bring the box out. Its now 8:33pm Right before I hit the submit button on this review the person came out to my car and gave me the package.... its 8:42pm Dont use FED EX save yourself the trouble. read more

FedEx Ship Center - Waiting - Shipping Centers Near Me - Garden City, New York

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Worst service ever. The driver is incompetent!! A Next Day Air package that was supposed to be No Signature Required. Did not leave it out back where he would normally do. No my caviar dinner for tonight is cancelled for Friday of July 4th weekend. They want to redeliver a perishable goods box next week on Tuesday. Thanks a lot. Then option is to pick up in Garden City location. Which I see other reviews claim that is a frustrating disaster. read more

If you want to be extremely frustrated and annoyed, fed ex in garden city is the place for you. I didn't hear fed ex knock on the door, so they left with my package. The online tracking told me my package would be ready for pickup after 3:30. I showed up at 5:00. There was one person working the counter who was barely audible (which is awesome considering the masks make it even harder to hear one another). She told me the truck wasn't back yet and then stared at me (This is after I asked her to repeat herself 3 times because I couldn't hear her whispers). I asked what my options were and she mumbled that I could wait. When I asked how long, she shrugged her shoulders. I then became agitated and barked another question at her. I should have checked for a pulse. Solid customer service Fed Ex. read more

Excellent service, efficient and polite workers. I Was very pleased. I went to drop off a prepaid package and was greeted with respect. read more

This place kinda sucks. The staff is always rude or has an attitude as if they hate their lives and job. They take forever to do everything and always have people waiting. Save yourself, and go to UPS across the street. read more

I come here because I am a design student and since this is the only 24/hr fed ex near me I have to.. the night shift workers are normally the nicest but the day time workers are extremely rude. I have had numerous interactions here where staff has had an attitude with me. Normally I come with my mother here and they are less rude, but since I'm a student they normally don't want to give me the time of day. If you need help with whatever your doing I suggest you don't come here, they are little to no help or give you an issue for asking them for assistance. Sometimes you will get the workers on a good day but probably not! read more

Absolutely horrible. Only one employee on a Saturday is not acceptable. The woman at the front desk is so slow and kept bringing people the wrong package. I should not have to wait over 30minutes to pick up a package. Best part is there were only two people in front of me. They are way too slow. Save yourself and go somewhere else. read more

I came to this location to drop off a prepaid package. There were two people at the registers, one of them which was his first day there. They apparently did not train him before starting work because he knew absolutely nothing and looked lost. Every question he had, he left the register to ask his coworker. He then proceeds to ask her questions completely unrelated to the package meanwhile there is 6 people waiting online. They really need to do a better job staffing this place especially during the holiday season. read more

I went to print out documents, I was however only able to print a single page. I went to use the self-serve printers with a retrieval code, I was charged repeatedly but with nothing coming out of the printers. The workers move at a snail pace and no one helped me. If one person is in front of you in line it shouldn't take 25 minutes to ask a question. Exasperated I ended up leaving, I also didn't appreciate the workers being amused that I was having an issue. I wasn't having some crazy customer fit, but was rather moving from printer to printer while getting repeatedly charged-found amusing apparently all the same. Never returning and don't recommend anyone to visit-find anywhere else. read more

Today I went to the FedEx store and had the pleasure of being assisted by tracie. She was professional courteous and extremely kind. It's good to come by people who are naturally kind. read more

Absolutely awful customer service. No employees to be seen for 10 mins, tried knocking on the counter and got scolded for banging.....employees look half asleep. Ship your packages to another location... read more

This was my favorite fed ex to drop off at I'm gonna miss the convenience and the working with Toni G I will no Longer be dropping my boxes there I'm bummed out read more

So annoyed about my experience. I went to this fedex ship center. As I enter I see there people ahead of me in line. So I am there patiently waiting as customer service worker is taken care of the other customers. I waited for about 12 minutes. Soon after I see lady which ends up being a customer come out the back. I continue to wait. The customer that comes out the back waits behind me. Finally after some time the customers ahead are done. The fedex worker said who is next which was obviously me. The lady behind me says I was here just using the bathroom. Now let me remind you. I already waited 12 mins before she came out the bathroom in the back. The fedex worker and the lady behind obviously know each other, probably a regular customer.she said to her you have two packages today. I was really aggravated because they both made it seem like I was skipping the line. The customer said I will let her go. Again I am standing in front of line in front of her. I told her she could go ahead but again she said I will let you go. I was annoyed that the fedex worker didn't control the line. And make a point said you step out for while I will take her right after you. Whatever it's a better way to handle. Don't not go there. read more

This is one of the worst FedEx locations I've had to deal with. I refuse to have anything shipped through FedEx to avoid dealing with this locations disgustingly rude staff. Refusal of leaving a package that does not require delivery. I've caught several delivery drivers throwing packets on my property along with others, and items never being delivered. read more

I would give FedEx zero stars if I could! My doctor sent me some medication via FedEx overnight delivery on 10/23/19. When I opened my e-mail at 11am on 10/24, I was shocked to see an e-mail stating that FedEx attempted to deliver my package at 10:44AM but could not because no one was home to accept the package. THIS WAS A COMPLETE LIE!! I had not left the apartment and nobody rang my bell. In addition, even if no one was home (which, as I stated, was NOT the case), they could have left the package at the door because no signature was required. It's obvious that the FedEx delivery person is lazy, a liar and does not want to do his or her job. read more

i never had complaints about Fedex as i went to fedex or UPS many times before.. until the past weekend the experience in Fedex Garden city is really a turn off and i would never ever want to go back there again. I have to pick up a package there only one person is in front of me, it took a long time for the staff to process as the staff claimed her computer encountered issues. i think she is the only staff on the shift so i didn't complain..but a half hour later there're a few customers coming in the line, then all of a sudden THREE staff came out from the office inside and help process other customers .. i only wanted to pick up a small package. in the past in other Fedex or UPS centers if that situation happen the other staff would come out to help much earlier, Obviously no one there would care how long the customers are waiting. read more

UPDATE: So I sent an email to this location and to Fed Ex customer service complaining about the pile of garbage that they sent us and NO RESPONSE FROM EITHER. It is quite possibly the worst customer service I have ever dealt with. DO NOT, I REPEAT, DO NOT USE THIS LOCATION. And frankly, you're probably best avoiding Fed Ex altogether. We were considering using Fed Ex as our primary printer, but we'd be better off dropping our files out the window and hoping a pigeon catches them and drops them at a real printer. read more

Honestly so disappointed with my experience here. I placed a printing order order for pick-up and had the option to pick it up same day, but I chose the next day at 1:00PM. Which by the way, my print was stupid expensive. I arrived on time, and was told that they were working on it and to just wait for 10 minutes. Okay, fine. I come back after 10 minutes and they are still working on it. Why set up a pick up time if you are only going to start the project when the customer arrives? So I stood there and waited, and waited and waited. The manager (older woman with short blonde hair) could OBVIOUSLY see I was angry, but did she approach me? No. What kind of manager does that?? You see a client who is clearly upset about a situation that YOUR employees have caused, and dont check on them? When I really became fed up and went to the counter to ask how much longer it will be, the same manager looked at me and was surprised that I was so angry. As if I wasnt just standing right in front of her for the last hour. I was told 5 more minutes. Honestly comical at this point. After more than 5 minutes, the employee brings my print out to me and tried to crack a joke about how well she did with the print job. I told her I would have liked the print more if I didnt wait an hour for it and she seriously replied with, "well, things happen." AND WALKED AWAY. I cannot stress how obnoxious this whole place was. The customer service is an ACTUAL JOKE. Dont understand how this place is still up and running. Maybe hire a staff that gives a crap about their job and not run clients out because of their attitude. Honestly still cannot believe what happened. read more

Horrible service, manager refused to come up front while I waited 2 hours to figure out what was going on with my package. Finally when my package showed up, a black woman starts screaming at me. Telling me she is going to beat me down,screaming Trump is my President "White Bitch" She was telling all racial slurs and threatening to harm me. By the way I never had an interaction with her or even knew she was on line. Thr the employee, black with dread locks never got help, never told her to stop, never got management and instead is screaming at me to shut up and show my ID. So one has to take from this that Fed Ex does not care about your safety. It is a dark area, no help when you go get a package and they mislead you it is there. One has to believe as a customer who is black and telling racial white slurs, and threatening a white woman for no reason, and the employee does nothing but encourage her behavior that he too is racist. Opt to have package sent to another location. This place could be your last place. read more