A complete failure from start to finish. I had an overnight delivery that required a signature. Not only was it picked up late, but it was delayed multiple times. Eventually, I was told the package was "damaged" and undeliverable, forcing me to drive an hour to this facility to retrieve it. I arrived at 9:00 AM, only to be told the package "wasn't in the front" and was "somewhere in the building." The staff's excuse was that "damage" might just mean the label was damaged, which apparently made it impossible for them to find. Instead of taking an extra five minutes to look for it they told me to pull up my app, file a claim, and call the customer service line. I drove two hours round-trip for a signature-required package only to be told to talk to talk to someone on my phone. They are disorganized, lazy, and have zero interest in actual customer service. Avoid this location at all costs. read more

My FedEx package has remained stuck at this North Charleston, SC location since 3/14/25. I've started two tickets, one complaint (via FedEX) and still no movement. I can't file a claim because I am not the shipper. The shipper will not file a claim because it's "easier and takes less time" to just remake my prescription glasses. ARE YOU KIDDING ME! This is a horrible business policy and a waste of resources. You can't even make an email complaint to FedEx yourself-you have to call the FedEx Customer Service and they make the complaint and give you a case reference number. That's one way to never get any complaints. read more

FedEx Ship Center - FedEx delivery stuck for over two weeks. - Shipping Centers Near Me - North Charleston, South Carolina

Not open at opening time for package drop off. Waited 10 minutes, no one ever showed up.

Extremely poor service and delayed delivery. FedEx is becoming very unreliable and very misleading company. The package (according to their web site was supposed to arrive on Friday, then Saturday, then Monday... still not delivered on Tuesday! When contacted they lied that they could not deliver because nobody was at the address - it was an apartment complex with 24 hours doorman... Avoid using them if you value your time and if you need your package on time! read more

I would give them even lower but I guess this is low as you can give them lost very expensive orders and then finally found them even trying to say I signed for the package when I did not telling I should go look for them when they're the ones that misplaced them just very poor customer service read more

Driver supposedly left a package today but it's nowhere to be found and the driver never sent a picture. I believe the driver stole it. Customer service (if you want to call it that) is useless and they couldn't even tell me what happens if the package is not found. I will use UPS or the postal service from now on. FedEx needs to go away. Liars and thieves. read more

Honestly the worst customer service I have ever experienced. The lady who helped us and the "manager" were basically useless. They kept going in the back and leaving in the middle of "helping" us. Their system was down but told us repeatedly that our cards weren't going through. After multiple tries and multiple computers, I questioned why other people were able to complete their orders and she told us they were using their account numbers. I was the one who had to suggest signing up for an account, and it worked immediately! The fact that she never even thought of mentioning that earlier blows my mind. Save yourself an hour and a half and go to UPS read more

Fedex has tried to deliver a package to my house. They have brought this package to my house 3 times and each time it is in the morning's. Common senses would tell you that no one is there in the morning so why not wait until late afternoon, or evening. so now they want me to drive to wherever to get it. If the company had someone that had an ounce of common sense, I wouldn't be so upset. This place won't a star from me for the LACK of COMMON SENSE. read more

I was supposed to receive a package Tuesday and it needed a signature. My daughter was home at the supposed time of delivery, but they just stuck a paper on the door rather than knocking. They supposedly came by the next day, and the following day, but when I saw the FedEx driver speeding in my neighborhood, she told me that she didn't have it, maybe her husband does. Again, no one came by. Now I have know idea where my package is and can't get ahold of anyone. read more

Not sure how to choose fedex but I needed to express my displeasure in the pick up services. I asked for a package to be picked up on Monday. They set the time and I was ready with a preprinted label. They arrived close to the end of the timeframe, of course. The immediate issue was I had an express label. ? Okay. The driver called her supervisor and he/she said take it. She explained that the package wouldn't ship out until Tuesday morning. Okay I said it's good and it's frozen. She scanned the box and placed it on the truck. Today is thanksgiving day! I just got call from the receiver. She informed me that fedex states that someone delivered the package to North Carolina and it will not be delivered until tomorrow, Friday!? Excuse me? A package pickup in Charleston on Monday by your driver -dropped off in North Carolina? And... they can't find a record of it being scanned at my door on Monday. They asked my friend for the receipt from North Carolina!? I can't wrap my head around this at all. Needless to say the frozen dressing is no longer frozen, I mean after 4 days? Last time we sent it via USPS. It arrived a single day late..still frozen and delicious. I'm confused and saddened by every step taken since the package was picked up. Happy thanksgiving. read more

I needed to send out a couple FedEx packages for work when I realized it was 4:30 on Friday. I knew I had to hustle so I hopped in the car and pulled up nearby places to ship. I figured there would be a pakmail or something nearby but this shipping center was the closest spot. I wasn't even sure if it was for drop-offs or just distribution but I took a shot and headed that way. I pulled up at 20 minutes of 5 and was the only car in the parking lot... not a good sign. I went in the front door to find a full service shipping office. The lady working the counter was friendly and happy to help. She even found a much cheaper shipping option for my packages saving about 2/3rds of the cost. I was in and out in 5 mins! I found out that I had no rush because they're open til 7:30pm during the week and even have Saturday hours til 4pm. They also have drop boxes for after hours too. read more

FedEx Ship Center - Shipping Centers Near Me - North Charleston, South Carolina

Wow, I will definitely not be using Fedex in the future. Absolutely horrible service. My package, which I needed to sign for, was to be delivered on a Monday. (which was fine) The delivery window was 10 a.m. to 2 p.m. Perfect! However that time came and went...no big deal I'll just get it later in the day. Then around 5 p.m. I get a notification that my package "attempted delivery and no one was home to sign"....which was a flat out lie. I was home, and I have video running from my doorbell. The driver NEVER SHOWED UP and then lied about it. So, the next day the only deliver window is by "end of day" which is up to 8 p.m. After an hour of phone calls, it is apparently "impossible" to give me a 2 or 3 hour delivery window so I can...you know...have a life and run errands. So yeah, lie about delivering a package and then don't bother to be able to give me a delivery window time. Terribly dissapointing. read more

I came to this location to pick up a package. When I spoke to the African American female, she asked for my claim ticket. I explained that my claim ticket was on the front don't work to my house due to the fact that I spoke to the fedex delivery driver through my door camera. She then proceeded to ask me why I thought I needed the camera to which I expressed to her that I don't trust people and as she could see my profession since the way I was dressed... people are unfortunately trying to kill people in my profession. This did not appear to be a good enough reason to have a camera since another patron in the business asked if he could take all the boxes he needed where is she explained if he had a FEDEX account he would be fine to do so. The man then asked if he needed to Provide her the number, with her then stating...no...I trust you. I could definitely detect her cynicism in her words to this gentleman. I tried my hardest to pay no mind to it as she appeared like it was a problem that she had to look me up. I then explained as well that people like to steal packages off porches and I wanted to be able to see if someone stole mine to which she asked me what could you do about it if they did... once again showing her attitude towards me once again... I then explained to her that as she could see my chosen profession allows me certain skills to find people like that. She then left me to go get my package... when she returned I immediately pulled out my driver's license to show her since I could already detect she didn't too much care for me so I wanted to make my leaving as quick as I could. I then retrieved my package and left. I guess people are people and you can't change what a person thinks of you so why make a big deal about it... read more

I had left behind an item at the Hotel I had them shipped it to me at my cost. Upon shipment I noticed that the package was damaged I opened it up and to my surprise the item was missing so I contacted his FedEx employee that dropped it off . They scan the barcode to say that I refuse the package. I find out that a week later that I had to call the hotel employee who sent a package to fill out a claim form which I think is ridiculous when I know FedEx opened it up took my product and then had the nerve to tape it up and deliver it to me shame on you FedEx. So thanks for leaving me without my package! read more

I went in to return something and just needed The lady working there to print off a return label from my email and said we don't do this at the store but every other FedEx store I've gone to they do it. read more

NOTE - The directions will not take you to this NEW location on Anfield Road. How you need to find this place is to look for the Northern Tool & Equipment store on the east side of US 78 @ Aviation Blvd. Turn Right - FedEx is located behind Northern Tool --- you'll see it. Great folks there - wonderful service. Nice looking facility (unlike some of their older and tired facilities). Whoever selected this new location is a genius - kept it in the area of the airport but away from the pricey Convention Center real estate. As a stockholder, I say "Way to go!" read more

POOR! POOR! POOR! POOR! POOR! POOR! POOR! POOR! POOR! POOR! POOR! POOR! Address: 5056 International Blvd, Charleston, SC 29418 Phone:(800) 463-3339, Hours: 8:30AM-7:45PM 3 days in a row my package goes undelivered and my family was home ALL 3 DAYS, ALL DAY LONG! Now it must go back to Amazon. Who wants to receive a Birthday Card a week late because FedEx refused to take a few extra steps to execute excellent customer service? Customers Deserve 100% Better 24/7, 365 days a yr. Talked with "Cathy at FedEx 5056 International Blvd, Charleston, SC 29418" on 6 DEC 1700-1830 HRS. She CLEARLY HAS/HAD NO IDEA THAT THIS CARRIER WAS NOT DOING HIS/HER JOB. The Driver/Carrier did not knock on my grandmother's apartment door, they did not leave a missed delivery/ tracking notice slip on her apartment door, her mailbox or on the entrance door to her apartment bldg. This carrier DID NOT GO ANYWHERE BEYOND THE OFFICE. THEY DID NOT WALK UP 2 FLIGHTS OF STAIRS TO DO THEIR JOB. This person should be ashamed of themselves clearly, they don't care about delivering packages and "Cathy" should be ashamed of "assuming" that I or my 95 yr old grandmother lied or misunderstood the FedEx missed delivery process. "Cathy" of 5056 International Blvd, Charleston, SC 29418, Phone:(800) 463-3339, Hours: 8:30AM-7:45PM" is TOTALLY UNAWARE that drivers are NOT doing the super job they assume they are ! read more

Horrible in my opinion. I had a guitar being shipped I needed by Tuesday and it came in through there and Put on the truck for delivery. I waited all freaking day because it said it was to be delivered by 8 pm for home deliveries. At 830 I gave up because the tracking said delivery to be determined. Well the next morning I wake up and check the status and it said it was delivered at 1135 pm!! I ran outside to see. My screen door was open but no package. I checked with the neighbors and they saw the truck come in late and thought it was strange too. They never saw the package. It was gone. So I had to let the vendor know and they did an investigation and finally sent me another one which i had shipped and held at a Fed Ex store. Who in the hell delivers at 1130 at night and doesn't knock or anything?? I'll never ship Fed Ex. read more

I have been waiting for a delivery for 2 days. the driver comes to the door knocks then leaves. my wife is disabled and requires a wheelchair and has severe mobility issues. after the first attempt I called Fedx and made sure they knew that my wife was disabled and would need more time to get to the door. on the second delivery the driver again nocked and left before my disabled wife could get to the door, the driver was still walking to the truck when my wife got to the door and my wife attempted to call out to the driver but she just kept walking away. my wife being in a wheelchair could not chase after her. I made numerus calls to the fedx 1800 number and made perfectly clear that my disabled wife would need a couple of minutes to get to the door, and the operator I talked to basically said that it's not there problem. I don't recommend fedx use UPS they have much better customer service and are more reliable. read more