This FedEx Office location is just plain awful. The staff is inept, rude, and sneaky. They have done unscrupulous things with my packages on a number of occasions, and since there is no accountability on the corporate or local level, they've managed to ruin my faith in the brand as a whole.
Why come back? Trust me, I only visit this FedEx location when I have absolutely no other alternatives. They're open an hour later than certain other shipping choices on certain days. Every time, I feel like I am going to a sketchy carnival, where the one available ride results in my wallet and all its monetary contents falling out of my pocket, and little else.
One time, this FedEx lied to me about how much insurance it put onto my package, which I paid them to pack. I paid for $500, but they only insured it for $100, and when the box split open, spilling some contents and destroying others, FedEx didn't give a single, solitary care. The clerk who pulled off the bait-and-switch was never located - are you serious? I could not despise this location more, or at least I think I couldn't, but every time I go, I surprise myself by hating the experience more than the last hateful experience.
This most recent visit was unpleasant because a staff member tried to tell me that I should ship a Rubbermaid bin four thousand miles without a box around it. Really? These aren't hermetically-sealed vessels. They're floppy-lidded bins, and I don't trust this FedEx location to ship something four feet, let alone four thousand miles, without a major malfunction. The worker blustered, and told me that he would have to pack it, and that he would have to charge me $17. Notice I didn't say that he offered to pack it, or suggested I use FedEx's packing services. He told me that he HAD to pack it. This was a complete lie. He tried to tell me that he had to pack all three of my boxes, which is patently untrue, and then when I called him on it, he tried to pawn off extremely large boxes on me, boxes that were not at all suitable for the shipments, because the bigger the box, the higher the box/shipping cost.
By the way, guess what $17 bought me? Seventeen U.S. dollars bought me a disaffected guy dropping my bin into a box upside-down, closing the box half-heartedly, and putting a few pieces of packing tape onto the whole affair. No padding. No peanuts. No nothing. He didn't even secure the bin lid. When I called him out on packing my item so obviously upside down, he told me that boxes have no up or down, and will be turned every which way in transit. But this is only partially true: much of the time, a box will be rightside-up, and the bill of shipping should be rightside-up, and the box will perhaps, in theory, be delivered rightside-up, so let's start this out on the right foot, shall we? I just could not believe his laziness, snideness, and lack of interest in me as a customer and as a person. I asked him questions that received no answer or acknowledgment, requiring me to ask the same question multiple times, and I found him to be so completely unpleasant that I went to the car and just screamed.
My latest packages are, surprise, late. I would implore anyone who does not enjoy sitting in a bucket of stinging fire ants to make whatever life choices are necessary to keep you as far away from this FedEx as possible, forever. read more
