Under the circumstances, these people do a great job. It's the only store in Springfield left…read morereturn packages. They're always busy when I'm there and they're always pleasant and they do a great job.

staff are rude and condescending. Hold up the line arguing with customers trying to charge…read moreunnecessary fees

We recently moved to Florida and Box and Go pretty much moved us! Everything arrived unscathed…read moreincluding my mom's china and wine glasses. The staff is amazing, very friendly with excellent customer service.

Michelle and staff are simply the best. Boxing, packing, shipping, mailing, printing posters with…read morecustomers names and addresses on them from an Excel CSV file and more. I've had them do it all.

I am writing a new review because we have a new driver. She does a very good job and goes the…read moreextra mile. She represents Fedex really well. She has helped me carry packages to my front porch. I appreciate her very much. There was some confusion yesterday about a package delivery, but I don't blame her. It was such a heavy package that a strong man by himself could not have picked it up and carried it. I felt like she'd been given an impossible task. I reached out to Amazon and explained what had happened, and I asked them to do two things, which they agreed to do: 1) explain to Fedex that this driver was given an impossible task for her to do; and 2) contact the manufacturer of the product and explain that, while it is convenient for them to ship it all in one box, it's not realistic (or safe) for the Fedex driver or the customer to try to carry all of this in one box. I'm hoping we can have a new and better relationship with Fedex. We just ask that our packages be placed on our porch (we're senior citizens), and I'm happy to assist if necessary.

I shipped a desktop computer from this store. I asked if they would pack it for me and was…read moreobliged. I was not asked any questions about purchasing a box or packing material. I guess it was included in the price. Actually, it wasn't. It arrived with a bent metal case and broken components. The reason: the computer was placed into a box with only one piece of wadded up paper. No bubble wrap, no styrofoam, no tape, no packing material of any kind. It was smaller than the box by a few inches. Really, what were they thinking? Next time I'll actually stay and watch an item I'm shipping being packed, at a different store.

From the owner: Packing, Shipping, Mail, Print, Copy, Fax, Keys, FedEx Authorized Ship Center, U.S. Postal Service…read moreApproved Shipper.

I asked an employee to help me find an item and he was surly and merely said, "Over there." I…read moreasked for more help and he was outright nasty then walked away. I try to support local business instead of shopping online and would think OD would appreciate their customers. From now on, I'll take my business elsewhere.

I spent the weekend in Springfield, IL and while I was out and about I noticed this Office Depot. I…read morestopped here on my way out of town on Monday morning because I was in need of a certain size of thermal paper rolls that my local Office Depot was out of. Sure enough, there they were! Yay Springfield, IL Office Depot!