Five stars for the FedEx employee who helped me out and zero stars for the FedEx driver…read more I ordered a package that I was eager to receive before Thanksgiving having paid extra shipping to do so. I had tracked it meticulously having even signed up for text updates. Sure, I wasn't excited about FedEx due to issues in the past but I thought this would be different. It was and was not. Where it was the same was I received a "could not deliver" notification stating that no one was home. No one had come to the door. No one called. I didn't even see a truck come up. I live in a place that has a locker system where any delivery company can come and drop off packages at any time of day. Nope, didn't happen! The driver just didn't even try. So, I went to the FedEx center at 5 PM when I was told the package would be ready for pickup. I wasn't thrilled because one of the reasons I had this shipped was because it is heavy. Where my typical experience diverged was at the shipping center. The employee who greeted me went to look for my package in the back. Another employee came out twice to ask if I needed help as I waited. The first came out for a moment to tell me that the driver didn't do what they were suppose to do (not surprised!) and then went back to look for the package. After what felt like forever but was probably ten minutes the lady came back out with my package on the cart and then helped me to my car. Between the two of us we wrestled the package into my car and I was on my way. She was great! Friendly, personable, and very helpful but I couldn't help but think of the driver had just done his or her job and delivered the package this poor FedEx lady wouldn't have to be outside trying to get a heavy, large box in my car. I know we don't often get a choice of how our packages are shipped but I would love it if FedEx as a whole improved.

Hello, I understand the pain/agony going through delivering heavy packages everyday and all, but…read moreyour courier service has been killing my front lawn slowly. The bald patches of areas have been developed since then. The sod is fairly new and even if they get stepped on gently which will show up dead instantly on the next day. Could you please not to cut through the grass anymore ? Incident: 10:30am ~ 10:46am Ten Trails, Black Diamond WA

I have always found this office friendly and willing to help if needed. It is not as fast and easy…read moreas a few years ago but then there are all these upgrades and ways to do things. I now have to ask for help all of the time because I don't seem to make it past the credit card reader. Nonetheless, I have always found this office and the staff here very friendly and willing to help.

I wouldn't come to this location but it's convenient to my office. The whole staff is amazing…read morehowever the manager, Rob is rude, short, condescending, and acts like his customers are a complete inconvenience to him and his day. The whole store is stiff and on edge. I dread my visit when I see him here. Unfortunate.

Cute little package shop. Very helpful when you have returns to multiple carriers and don't want to…read moremake more than one stop. The store attendant was very helpful and friendly

Horrible customer service. No one care if you walked in or waiting line. Or what you need..read more

Their helpful reply answered every part of my inquiry and is able to meet every requirement…read morenecessary.

I love Chris. Great guy who helps you and goes beyond the call of duty…read more I couldn't think of having a box anywhere else to me quite honest. For the bad reviews, they disrespected him. I have always known Chris to be great human and a great business.

They do a great job and are efficient and friendly! I use them quite often with the prior owners…read moreand now with the new owners.

Highly recommend and use their service again and again. As a real estate agent/local author, how…read moredid I ever manage my important documents going to clients and business partners, as well as my books and parcels without them? I don't know! :) But I am extremely grateful that they are near me! The reliable services they offer of mail & parcel deliveries help grow and sustain my business. Mohammad and his staff are always helpful and friendly. I would highly recommend using their services to assist any business. Thank you for the excellent customer service and being a great resource to our Covington community! - Janette Matugas, John L. Scott Real Estate

I'm rating the store four stars because I can't fault the staff for the location chosen for the…read morestore. To be honest, I live a few minutes away from here but I truly avoid this area because it is rife with vagrants and petty crime. So I don't come here unless I have to. But if I do have to come here, I know the staff is prompt and courteous. I've only ever had to come here to drop off Amazon returns, so I'm not familiar with their pricing for packages. They do make it pretty easy to come in and just drop off, so that service is very convenient. All in all, it's a good place inside, just maybe come during the day and lock your car doors.

Sent two packages before New Year. Fast, professional service. Very pleased. Will use again.read more

NEVER ship with Navis pack and ship of Kent Washington they are completely incompetent-…read more And their franchise owners STEVE MAGGIED AND LAURIE MAGGIED GILLEN and employees are the absolute WORST. Actually they misrepresent their franchise so deceitfully I consider them criminal. We entrusted these people(since their webpage heavily emphasized they know how to deal with precious ART) with a 1990 RARE Dale CHIHULY 3-piece glass Pheasant Macchia sculpture, one of only two ever made, worth $50,000.00. AND THEY BROKE IT!! When they arrived to pack our belongings we stressed to them at that time the value of this art and they assured us this is what they are experts at. After they took possession of our items we needed shipped to California we heard nothing from them for 3-4 weeks despite calling them multiple times just like the other victims who left devastating reviews on yelp about them breaking their treasures. We now know from the other terrible reviews they were stalling because they destroyed our precious art and were figuring out ways to deceive us and avoid responsiblity. Our experience is exactly the same as the other terrible yep reviews if not worse. Our Chihuly left our home in excellent condition (we have pictures the day of) and they BROKE IT and did not have the decency to tell us. Instead after 3rd to 4th week of us calling them over and over on where is our property they made us pay in full and then finally shipped our belongings. Our 3 piece Chihuly came in 3 separate crates which we delicately filmed and photographed as we opened up as the gross delay made us very suspicious. The 2 smaller bowls were intact but the main base bowl was broken in 3 pieces and each broken piece was wrapped separately in bubble paper and we have the pictures and video of us unwrapping our destroyed CHIHULY to prove unquestionably NAVIS of KENT and STEVE AND LAURIE MAGGIED GILLEN broke it. We also have witnesses to it. Our family finds it unconscionable that we entrusted our valuable property to Navis Pack and Ship, they destroyed our property and then just ignore it, pretended it didn't happen and blew us off. When we called upon unwrapping the first broken chard LAURIE MAGGIED GILLEN told us it was not insured and they wanted pictures to see if they would "open up a claim." I called back asking for a copy of our contract paperwork and it was never sent. LAURIE told me they only had very little paperwork like the shipping manifest or some BS like that. NAVIS of Kent has no business advertising they know how to handle fine art, insure it, take responsibility for it or provide any form of legitimate moving service of such precious items. Their website is completely FALSE ADVERTISING and they are liars and deceitful. It has taken us many weeks to have the leading expert in CHIHULY fine art to finally schedule us for an accurate appraisal of our Pheasant Macchia's worth and get all necessary documentation. STEVE AND LAURIE MAGGIED GILLEN and their franchise of NAVIS PACK AND SHIP destroyed a priceless family heirloom and a $50,000 dollar piece of Dale Chihuly irreplaceable art. We are SUING not only STEVE AND LAURIE MAGGIED GILLIAN but also the corporate parent company of NAVIS PACK AND SHIP as one of their franchises does FALSE ADVERTISING on their ability to ship fine art. We are disgusted, heartbroken and incensed by these irresponsible, incompetent and deceitful people. We are SUING for total loss of a Dale Chihuly glass sculpture, all legal and litigation expenses, appraisal costs and to get a full refund on the $6,000 they charged us to destroy our property we placed in their care. These people are despicable and have no business promoting themselves as fine art handlers. Never use this company.

We used Navis Pack and Ship to transport our Native American art work. Navis Pack and Ship damaged…read morethe piece then would not ship it to us for almost an entire year. We asked the franchise owner to fix the item and ship it to us. They then asked us to sign a document limiting the damages to $50 dollars but still would not ship the item. Only when we filed a law suit against them did they fix and ship the art work. We had to seek a judgment against the Franchise Owner in order to recover the damaged value of our art work. I will not use Navis Pack and Ship ever again.

I ordered brochures through Staples with expedited shipping a week before my event, but they failed…read moreto deliver on time. I was scrambling last minute to find a place to print 150 brochures, and PostaAnnex came through for me. Saturday afternoon, with less than 24 hours of notice till start of event, I called them very last minute with zero hope. Owner came in after he left to print my brochures and the guy working the front came in before his shift started and FOLDED every brochure for me. They went above and beyond and I will ONLY be going here from now on. I cannot recommend them enough and so thankful I found them!

Needed two boxes sent, but lady there fiddled around looking at rates, and discovered it would be…read moreless expensive to put two boxes together as one--and she even wrapped it for me to do that. Saved me a good amount. I hope me sharing does not get her in trouble with any "boss" types (ie ones that want profit over real customer service) but I appreciate what she did! Got to my house just fine!

This store was a hot mess about 4 months ago. No one seemed to know what they were doing…read more This is now changed. The employees are on top of everything, polite and helpful. So relieved to see this change, happy to go in now!

Deb, the technician, did an amazing job She was patient and managed to get all clear images of…read morefingerprinting. Highly recommend this UPS store for fingerprinting and also delivery. I also had to mail some packages and they took care of everything quickly and professionally.

Associates are always so helpful and the location is very convenient. They make amazon, other…read morereturns and packaging/shipping easy. The associates helped me make the best decision for my shipping needs, i.e. box size, for the best price.

Really UPS I had one FREAKING Request, Please mark the box…read morefragile with this side Up! That's all I asked! Now my merchandise came in damaged to California. I paid over $80 for you to ship my box with damaged memorabilia. Thank you for paying attention to instructions. Horrible service. Are you going to purchase another signed Earnest Jones Seattle Seahawk helmet and send it to me? No! I highly doubt it......