Terrible experience! The customer service has gone down hill at this establishment. Food is cold pasta heated to order and sauces that sit in a warming tray all day. Breadsticks are left out, uncovered on a rack all day. read more

I order two slices of pizza and a side of Alfredo and there is hair all in my food. Never mind the fact that my pizza was raw, but I open my Alfredo sauce that I had taken a dip of already and there's a hair, so then I go to look at the rest and there are two black pieces of hair in my to go box. I never leave reviews, but this is foul. That's a literal eyelash in my Alfredo. read more

Fazoli's - Alfredo sauce with hair - Italian Near Me - Lexington, Kentucky

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Drive through 5/15 for lunch. No silverware or napkins. Despite the fact that Diet Coke was repeated by cashier, was given wrong drink. Rude and unfriendly service. One may happen but the compilation of the 3 left me with the impression that the ungroomed clerk was purposeful in messing up, not just lazy, poor service. Food was subpar. Makes sense now why I was the only one in line. Will not be going back. read more

Drive thru doesn't get much slower.... Watching paint dry is faster! It doesn't matter the time of day or what day of the week.

Tried to place an online order, never had confirmation. It was a pain to have to go through grubhub to cancel my order. Poor service.

Would've gave 5 stars but almost $4 for tap water is insane but I haven't been back to a Fazoli's in almost 2 years because the last time it was awful food was cold and just gross. This time yall did amazing it was hot it looked and tasted amazing 10/10 would get the pasta again! baked ziti with sausage read more

The food was hot and prompt through the drive through. Customer service was as expected. Not great, but not bad.

Guys, and I write this in a personal way because this places TRIES to be more personable with their guests by addressing feedback immediately. There is something very wrong when you order bone in wings and are asked to wait 10-15 minutes, agree to it, and then when you pay at the window, have the employees slip you boneless wings and not change what they charged you. There is a huge difference between $4.99 and $6.99. Not only that, they did not give me any side celery or a choice of dressing like it states on the menu. What the employees did do well -Decided it was quicker to save time and slip me boneless wings -Actually gave me the receipt so I could dispute this. -The sauce on the wings was actually Nashville Hot Flavor But seriously? I ordered this between 5-6 p.m. yesterday. You know the employees on that shift. Retrain their butts please! I know this is a chain founded in Lexington, but shoddy customer service like this would make any outsider (if its their first time) hate Lexington. You don't need that. This was just despicable. Like I am not even sure what was going through their heads when they did this. Seriously? -_- read more

Fazoli's - a close up of a plate of food - Italian Near Me - Lexington, Kentucky

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Make sure that if you'd like a to-go container to hold your entire meal, you ask for it at the drive through because for some reason it was almost an impossible task to get the right container. I was told that I could only use the very tiny take out boxes on the counter because they can only give out the larger ones through the drive through. I said it didn't make sense for them if I used 4 small boxes when I could just use one larger one. The manager was rude and blew me off, so I brought my full dinner plate to the counter to show them how ridiculous it was that they wanted me to split it up into 4 boxes. She (the manager) reluctantly, finally went and got a bigger container, dropped it on the counter, rolled her eyes at me and then walked away! I will never go back with that kind of disrespect. Aside from that, the food is just ok. The breadsticks are the best part. read more

Fazoli's - Italian Near Me - Lexington, Kentucky

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I use this place at least once a week for catering, the food is great, most of the time it's ready to go when I pick it up, the offices love the food and the prices are fantastic! read more

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For a Fast Food like not your typical Burger this restaurant was a nice experience. I moved here and never had heard of this concept but after dental work I wanted something hot quick and Fazoli's was it. I depend on them occasionally waiting sometimes in a line to find the staff still pleasant and my food hot! read more

As far as fast food Italian places go, this location is top notch. The food was perfect and the employees were friendly. I will definitely eat at this location again. read more

I popped in to this location for a quick bite of lunch. Just thinking a slice of pizza sounded quick and easy. I was pleasantly surprised to find and upgraded space. (I guess it had been a while since I had been in a Fazoli's ;). The lady behind the counter suggested a lunch special for $5 and that was perfect 2 pepperoni slices and a drink was great. The bread sticks here are my favorite, warm, soft and soaked in garlic butter, and great little treat. The food came out hot and fast and I was on my way. I will be back. read more

Fazoli's - Double slice Pep and a breadstick lunch special $5 - Italian Near Me - Lexington, Kentucky

Absolutely piss poor attitude. Manager had a worse attitude than the employee. All other locations have been great to work with, but this clown-show needs to be shut down. Do not do business with this location. I may stop using all locations around Lexington after this interaction. read more

Morgan tonight at your drive in restaurant was an Angel and needs to be praised and told how important she is. I was in the middle of downloading Fazolis app to get a free baked spaghetti through Retail App. She recognized I was having trouble and basically gave me my food. What a terrific lady. God will bless you tremendously throughout your life for kind deeds as such. Thank you Morgan read more

I have never had any problems with my orders and the staff is always so polite and friendly. I had my food delivered one time and because they were low on bacon (which means I barely got any on my pasta) they gave me another order of pasta free of charge. Tip: Get the penne pasta with creamy basil sauce and bacon it's amazing. read more

Mamma Mia! The best service ever! Rolled in and got a baked spaghetti meal which came with a slice of pizza and 2 bread sticks. So much food! This location in particular is the shining star of Lexington Kentucky. Now don't get me wrong, it's not good. I wouldn't come here unless you were drunk or really hate yourself. If I had kids, I wouldn't bring them here to eat, but if I retire and go to a nursing home, I'll definitely order out from this place. Eating here is like a blowed the ego. I'll give it five out of five stars because of coming here and going through this I literally don't have anything to talk about with my therapist this week. I guess we can call that progress If you've never eaten here, you should try it at least once. You'll get a fight about a five-star experience.. It just won't be good. read more

Fazoli's - Baked Spaghetti. - Italian Near Me - Lexington, Kentucky

Service was quick for my first time ordering online. The food was good but the breadsticks were extremely greasy. All in all it was a good experience. read more

Fazoli's - Spicy pasta dish - Italian Near Me - Lexington, Kentucky

Exactly like I remember it. Fazoli's had a short lived time in central Virginia many years ago and when I saw that there was a location near where we stayed in Kentucky I was excited. It did not disappoint. The meatball sub was excellent and well as my wife's carbonara stuffed shells. Genuinely better than a place like chain Italian restaurants. It was very good. Will definitely have again if I'm ever back through there. read more

Visited close to closing, they had already turned to drive through lights off and the manger was filling it the schedule or time sheet or something. It took 20 min almost to get my food and I wanted to eat it there but they made it to go. They had poured out all the tea well before closing so I had to drink soda. I asked for extra bread sticks and they only had one. The manager said you have some and I was like yeah but I wanted more. No tea, no breadsticks! He was not happy shaking his head and said I'll make you some more. I said it's okay and I took my food and left. I wasn't a happy customer as always your experience may vary! read more

Fazoli's - Italian Near Me - Lexington, Kentucky

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Wow. Needed a quick carbo load. Emphasis on quick, and emphasis on carbohydrates in a heaping wallop. Bland spaghetti and buttery breadsticks with unlimited corn syrup on tap. It all has me in a pre-diabetic bliss!!! Thank you fazoli's!!! read more

I had to finally interrupt the cashier to take my order, because she was on a personal phone call. I stood there for a few minutes before interrupting her. I also placed two orders, and emphasized they were to go into two separate bags. They came out in one. Fazoli's can do better. read more

This location is one of the best Fazoli's that I've been to. Staff is always friendly, restaurant is always clean, and the food is always hot and fresh. They are usually running some good deals on promotional items, and they send out coupons as well. They do get busy at times during lunch, but even then the food typically comes out pretty quick. Overall, a good experience for quick Italian food. read more

Inside is dirty ceiling tiles are filthy walls are missing wains-coating. Food was good I loved the Margaretta pizza. If not for the dirty interior it would have gotten a better rating. read more

Fazoli's - a mural of tomatoes on a brick wall - Italian Near Me - Lexington, Kentucky

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This pretty good fast food "Italian" the bread sticks are awesome and you get a pretty good amount of food.

Appeared that the workers were having sex and laughing and giggling, they missed half our order but we did NOT wanna go back. Didn't give us any utensils. Normally I love going here but I will not be returning to this restaurant. Please get some new staff having sex at work is absolutely not accepted. read more

I just wanted to give a big congrats and a good shout out to Tonya she was our waitress today at Frisch's, other employees kept sitting people at her tables and no matter how full her tables was she made a effort to always come and check on us she was running herself to death but she's the best waitress I've known that works as hard she does she done a great job and we will look forward for Tonya to be out waitress the next time we come thank you for being the best waitress ever to our family no matter how full ur tables got!! Your awesome and u sure did show us how good Frisch's is and we are thankful for that !!! We will be looking forward to you the next time!! Awesome work!!!! read more

Stopped here due to a craving for their amazing breadsticks. The service was so great I couldn't believe it! I asked for no mushrooms on my meal and they got it right. Seems stupid but that's a tall request at a fast food place these days. Our food and service was better than Johnny Carinos the week before. Hard to believe but I wouldn't be leaving this review if it wasn't true ! read more

Ownership/Management doesn't care about their employees or their customers. On 7/6 I walked in and ordered 12 breadsticks to go. It took 40 minutes from the time I paid to receive them. Turns out only 3 people are working the entire restaurant. They were working their tails off, but there's only so much 3 people can do when it comes to cooking, working a drive thru, clearing tables, working the front, and bringing out food. Where was management? Where was ownership? They hung their employees out to dry and both the customers and the 3 employees who showed up for work suffered. I get it, it's a Saturday, nobody wants to go in and work unexpectedly, but show a little pride, treat your staff right, and take care of customers. I won't be back for a long long time, if ever. Too many options that care about their people to choose. read more

They are still open despite the lights being turned off. No parking lot lights and no menu light. I had always assumed they were out of business until I saw a car in the drive thru. Had to get out and use my phone flashlight to see the menu. I asked the cashier why it was so dark and she just said "because we are ghetto " before closing the window, lol. The 8s on the menu looked like 5s so my order was a lot more than I thought it was. Take a good flashlight! read more

Well, that was disappointing. The food was decent and the staff were nice but the customer service was poor. Our server said "I'll be back with more breadsticks in a minute" and we sat there for an hour and never got them. I even went up and asked if we could get them and was told we weren't forgotten. We proceeded to watch as table after table around us got stacks of breadsticks with their food and we were overlooked. We ended up just leaving without our breadsticks. To be fair, there were too few people working for how much needed to be done. Nonetheless, it was very frustrating. read more

Stopped in for supper. Everyone was pleasant, our food was great. Nice to see people starting to enjoy eating out again. GREAT experience!!!

I usually give businesses and employees the benefit of the doubt in these trying times, but this location continues to disappoint with lackluster food preparation and rude customer service that would rather be on their phones than help. read more

One of the greatest Fazoli's I've eaten at! The dining host Alex was so great and polite made me feel so welcome. He kept our table replenished with amazing buttery breadsticks. I really appreciate him for his excellent assistance. The food was very fresh, hot and cooked to perfection. The only reason i didn't give this place 5 out of 5 is because the lady at the front counter wasn't really helpful when it came to their menu and promotions. She seemed bothered. But other than that my experience was good. read more

Not a bad place if you want to get some quick Italian food. Not authentic Italian but it hits the spot when you want something quick on the run. I really do like their breadsticks pretty amazing and I love the pasta I had. They used chunks of broccoli which I love and the chicken was cooked right. The portions are a little small for the price you're paying but that's what you get with a fast food place. I would come back you know maybe once a month for some like this but wouldn't be an every day thing. read more

Fazoli's - Italian Near Me - Lexington, Kentucky

Got the Italian submarino. It was a big pile of goo. The way the sandwich was constructed made it impossible to eat with your hands. And the amount and viscosity the of the red wine 'vinaigrette' was just gross. It was more like a heavy sauce consistency, not a vinaigrette. The bun was split open, laid flat and all ingredients placed on top. It was impossible to fold the bread sides over to hold. But even if I could have, it was swimming in the goo both on top and bottom. I know this is fast food and I did not have upscale cuisine expectations. But compared to any other sandwich at any other sandwich shop, this really sank way below expectations. read more

Fazoli's - Italian Near Me - Lexington, Kentucky

Its Fazoli's right? Its fast food right? So based on those perimeters, this is one of my favorite locations. Service is always great. Food comes out just the way I like it. I almost feel like I am at a full service restaurant except I have to get my own drinks, but I like getting my own drinks so, yeah. Of course as at any Fazoli's you get endless breadsticks while dining in. I love that and so does my family. Large servings, and food comes out super hot! Yall just don't know, that food being hot is #1 in my book. I don't like cold food, unless its ice cream ;) but I like my food scorching hot and that is the way they serve it. Right out the oven! Usually when they bring out the plates, they are hot too... so you know its right. The salads are fresh and they serve a White Balsamic Vinaigrette, which I don't see anywhere. Its is delicious. I love it! They also have a order takeout online. If you do that, they have a shelf out in the lobby where you can pick it up, sorta like Panera does, if you have ever done it there. Don't sleep on Fazoli's, its not what you remember it, its better :D read more

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I went to this location and Morgan R. waited on me, and I must say her customer service was excellent! She was very busy juggling the drive thru, as well as the front counter to make sure the new employees had the proper training to handle their position in the proper manner. Morgan deserves a round of applause because throughout her busyness, she still made sure the customers had what they needed. read more

The service I receive every time I go there is very hospitable. There's a lady that works there by the name of Morgan, and she always makes sure each person that walks through the door is treated with respect, and she makes sure they are happy! Excellent service! read more

Every time I've come here the service staff has been very polite and prompt with everything. They make sure their customers are go home dining in or Togo satisfied read more