So I got an offer for Spaghetti and meatballs which who can pass up free? The employee takes your order at the register and gives you a number for your table. Lots of seating here and was pretty empty at 5pm. It's not bad for fast food. It was decent. It was enjoyable and I'd come back. Not sure about trying Alfredo as I many places have disappointed. Maybe if it's from scratch I would. read more

Fazoli's - Spaghetti with Meatballs - Italian Near Me - Independence, Missouri

One of the worst Fazoli's in the area. When we visit my mom who lives in Independence, she likes to go to Fazoli's to eat. They make mistakes and blames the customer. They cant follow specific directions for any special order. AND they talk negatively about the customer where they can hear. Something needs to be done about the rude employees. By the way, the Shawnee KS and St Joe Mo store has no issues with special orders. read more

Friendly service, clean atmosphere and our delicious dinner was delivered to our table at a reasonable time. Thank you!

I have absolutely had it with this place. I arrived on a Tuesday evening, about 7:15. I couldn't get their app to work, so I figured I'd go to the drive through. But when I arrived, all the outside lights were out, and the drive through wasn't working. I would've been certain the place was closed if I hadn't seen people working inside. Their hours weren't posted on the door, so I tried it and they were open. I asked the man at the counter what had happened to the outside lights, and he told me "I have absolutely no idea." I explained that I had just spent the previous 30 minutes trying to get their app to take my order, and he said he had no idea how that worked. Then he wandered through the back and returned, saying "What's wrong with the lights?" I told him all the outside lights were out, including the drive through, and he wandered through the back again. Then he returned, saying "I've got them turned on now." I gave him my order, and he did give me the discount I should've gotten through the app. But then I had to wait for 10 minutes while he slowly bagged a few other orders and wandered through the back again. He seemed to be moving very slowly, like he was deep underwater. I had the very strong impression that he was deeply stoned. No one else came in while I was waiting, although some folks in the dining area picked up their orders. He gave me a number and said he'd bring my order out to me when it was ready, but he was acting so spacey I felt certain it would sit on the counter until it was cold, so I stood back from the counter and waited. Finally it was ready, and I thanked him and left. But really, what the actual hell? This is the second time I've been to this place when it seemed nobody knew what was going on. Not going back. read more

Hello, I have a complaint about my experience. Today I used a coupon and ordered online. I put in my first order that had a coupon for a 799 sampler classic. I then decided to place an additional separate order because Fazoli sent me a free spaghetti. My brother also put in an order for his free spaghetti and meatballs. When we went to pick up these orders, they only had my classic sample ready. They explain to us how they couldn't find the other two orders in their system. They went back-and-forth with us for 10 to 15 minutes, saying there was nothing they could do even though we provided confirmation codes for all the orders. We asked for a manager and he explain how he WAS the manager. We were shocked at his poor customer service and offering us no help or solution on what to do or who to contact. Eventually I could tell he got sick of us going back and forth not leaving without our food and he just gave it to us. I eventually came to the conclusion that the app may have canceled my first order because I put in two... but why? It shouldn't even let another order go through if two orders with coupons are not allowed. Makes things super complicated. No where does it say I can't do two separate orders.All the arguing and back and forth ruined our night and our experience! I'll be sure to leave a review for this location on google and yelp. No wonder Fazoli's is closing down. You all can't find decent help read more

Hold up am I in Naples Italy!? Nope just at Fazoli's in independence mo. Decided to take a run at the baked spaghetti ,and I won the race because it was delicious! After putting down 9 1/2 breadsticks, a spaghetti meat and fried mozzarella skewers I thought I had ran my race. Wrong! BRING ON THE CHEESECAKE!! Overall the meal was delicious the table was very clean after we cleaned it. I would recommend Fazoli's if you want delicious Italian food fast. read more

Fazoli's - The amount you will need to set aside for a Fazoli's dining experience - Italian Near Me - Independence, Missouri

See all

Came for an afternoon lunch. They have a really great lunch special for $6. The lunch rush had just ended so it wasn't busy at all. After ordering our food and getting seated the food came out promptly. I love that they offer unlimited breadsticks. Which was one reason why we came. Unfortunately this time the bread sticks were so greasy from sitting in the garlic butter. It was unbearable to really eat without feeling queasy. I love the newer floor plan and design with high tables. They also no longer have the trash station so they staff cleans the tables and discards dishes and trash. Not sure if they atmosphere is changing from fast food Italian to a more casual dining but it seems like it is read more

See all

My family and I had the pleasure of dining at this Fazoli's today and it was wonderful. The food was great but the service was outstanding. There were two young ladies in particular who made sure it was a wonderful experience for us. I wish I would've gotten their names, but we were there at 2:00pm and it's been a long time since I've had such wonderful service at a restaurant. Thank you for taking such good care of our family. read more

Hmm this is my 2nd visit to fazoli's. Both times it was just meh. Really expensive for just a sandwich and drink. Like $12. They provide a lot of food, but I didn't need a lot of food. If I ever get ambitious and want to try it again. I'll try something totally different but not too impressed. I guess I should be glad fazoli's is around because sometimes everyone gets burnt out on burgers. 3 stars. read more

This location is fantastic! The food is flavorful, fresh, and consistent. The staff is so helpful and friendly! I appreciate the cleanliness as well. Me and my family will continue to drive 15 miles to come here :) read more

Came in for my free Baked Spaghetti . Wish I wasn't required to purchase a drink with meal since I only drink water. I did make an additional purchase (a salad) so kinda wasted $1.99. What I did like was that the food came out nice and hot as well as the breadsticks that came along with it. I really appreciate that. Thank you for that. I just might be back to try something else. Customer service was excellent. Missed a star cause I froze my butt off. Turn down the AC especially when more than one customer is requesting and everyone coming in there after is saying its freezing in here. Just turn it down a notch. read more

While the food was good, the service was terrible. Our entrees were delivered without bread sticks. The gentleman said he would bring some out. We would see him and he would say still waiting. We asked another work and she came with a basket. We asked for at least 5 bread article since there was 5 of us and she gave us 4 saying she needed them for other guest. She then went to the next table of 3 and left them 4. Why do they advertise unlimited bread sticks but then refuse to give them out, claiming they don't have enough? It's all over ever workers shirt, yet none...... I wished there was more Italian food options so that I wouldn't have to go here again. read more

I don't normally eat Italian out. And I don't like to spend a fortune on it if I do. So, this place fits me. I really like the lasagna. You can taste the ricotta cheese. I know, it's a chain, but that's aw-right. Those breadsticks, too. But the other day when I ate inside the restaurant, they didn't pass the breadsticks, and I had to ask about it. They said, "Oh, do you want breadsticks?" And they bought out the basket of breadsticks. I like this place better than the local hamburger places, by far. It's cheap, fast Italian food. Can't complain about that. Inside service? Not so good, so what? Order it to go, but the drive through can be a little slow, so order it to go and go inside to order. Service problems solved. read more

Boy has fazolis turned it around from the last time I was in here a few months ago, (they must've read my last yelp post) wait staff that are happy to see you, the place is clean and they have replaced the utensils with something a lot more sturday. Let me also add that I didn't get my lasagna served to me in an aluminum pan....for me that's a big deal They must have also replaced the management staff here because the last bunch couldn't charm the wart off a frog. The people here tonight are very nice and I don't mean the fake nice either and her assistant well you can tell when they are a good match for a restaurant Did I mention the place is clean, easily the cleanest I have seen it in some time, sure it's kinda slow right now but it doesn't matter, that's when you can tell between those employees who care and who don't Bravo! To changing things for the better read more

Fazoli's - a man at the counter - Italian Near Me - Independence, Missouri

Upon my arrival I visited the men's restroom. It was very clean!! I went to order my food and I was greeted by someone who I'm guessing was new "Bruce". I judge the being new off it took him a little bit to Ring things up and he had to ask for help. -But that's completely fine!! We all are new when we start something new-. Over all I was very happy with Bruce, he was polite and respectful. I purposely ordered a certain way, to see if he would offer the meal deal which gave me a better value AND HE DID! Good job Bruce. Something that did rub me wrong was who I'm guessing is the manger. I heard her bickering at her employees more then 5 times. She was gripping at the employees there about someone coming in late, which is unprofessional. That should be kept private and between her and that employee. My food arrived in a very reasonable amount of time and it was very good. All in all no major complaints. But I'm not going to give five stars solely off of the managers demeanor. When I go somewhere to eat I don't want to hear bickering between employees. I want to sit down relax and have a decent meal. read more

I have ordered food from this location online and in the drive thru and something has been wrong almost every time, even when I request an item or ask them to make sure it's in my entree or with my order. I ordered online around 5:30 and picked a scheduled time for 7:30 the same night. When my wife arrived to pick it up it wasn't ready and the manager who was cooking said "that's what happens when you show up 30 minutes early." She said the time said 8 even though I got the confirmation email saying 7:30. The whole staff was extremely rude to my wife and had awful communication with each other, they need a better system, that's for sure. I will definitely be taking my business elsewhere. read more

The food was unexpectedly really good and inexpensive for what we got. Ordered a shrimp fettuccine and it was hot, plenty of shrimp and the bread stick was awesome. read more

Whoever was working the drive needs to get it together. Or they should put more staffing on at lunch time. Asked us to hold on to order, then he was ready but was In the freezer so he couldnt hear us, so asked us to hold on, then was at his computer and ready and we ordered again, but the computer wasnt up so he asked us to hold again. So finally the third time he got the order. read more

I went there with my family. The young lady didn't greet me she has black hair really tall playing on her phone. Didn't offer me any cheese on top of our food. Never brought out any breadsticks. Even after I asked for them. She was to busy in her phone. Never smiled never asked if we wanted to up grade our drinks. Never asked about deserts or offer the order in a meal. read more

So like I didn't get any food but this old guy that works there told us a bunch of Italian riddles so that was cool. 5/5.

(9/2/'17) Right after we ordered, five of the staff filed out, giggling to each other. They sat in a car in the parking lot awhile, filed back in (giggling) and clocked out, then returned to their car. Drove away after about 5 minutes Floyd Gingrich 18 hrs · Kansas City · Well, we did get our food at Fazoli's, it was fairly good the lasagna was a little crunchy which it normally should not be. In 20 years of managing kitchens I never had a whole staff walk out. 8 Deborah Steele Grier, Tanya Dixon and 6 others (KC people) Marilyn Beaird Whorton How awful. I didn't know you ever managed kitchens.(California) Floyd Gingrich Floyd Gingrich The company was good, our granddaughter was in from Florida with her two kids and was taking us out for dinner. It was a nice evening, with just a little extra floor show. Marilyn Beaird Whorton I'm glad it turned out well. Floyd Gingrich Carmella Rossi Roye Swaim So the whole staff walked out? What happened then? Interested because I too managed restaurants... (Jerusalem) Floyd Gingrich The DM refused permission to close, but the manager closed anyway. He, one employee, and some helpful customers were running the place. We've eaten at this Fazoli's several times without negative experiences. read more

Another guilty pleasure of mine. Fast, cheap, easy "Italian" food. Luckily, we're not actually what we eat. :) And once again, I guess I'm a sucker for endless breadsticks. Either a sucker, or a glutton. haha. read more

Fazoli's - Italian Near Me - Independence, Missouri

Fazoli's doesn't put on airs... They are Fast Food Italian but they do it pretty well. Hubby and I were hungry, wishing for Italian, too lazy to make it ourselves but not interested in spending a lot of time out on a rainy Saturday night so we headed over to Fazoli's on 39th Street in Independence. For our money we got chopped lettuce salads, generous entree helpings of lasagna for Hubs and Chicken Parmesan with Spaghetti for me and a choice of drinks for both of us. It was right at six o'clock in the evening and nearly every table was occupied with half a dozen waiting in line in front of us to order. But the line moved quickly and we easily found seats and got started on the salads. A young woman popped by to offer bread sticks and the lettuce was fresh and crisp and garnished with chopped tomato. Half way through the salads, a young man came by and offered more warm bread sticks. It did seem to take a wee bit longer that most fast food for our entrees to arrive at our table but the young woman (a different one) said she was sorry for the delay and offered us desserts for our having to wait -- which is a very nice gesture. My spaghetti was very good and so was the sauce. The Chicken patty was tender and the breading well flavored but the actual chicken perhaps lacked much hearty flavor and seemed bland. It is a large serving and I ended up bringing about half of it home with me. Hubby's lasagna was also a large serving and he ended up eating all of it and then feeling too full, so it must have tasted pretty good. Less than an hour after heading out to 39th Street, we were pulling back into our driveway. No muss, no fuss. Hubby's only comment as we let ourselves back into our house was "Too bad we don't have a Fazoli's in Raytown." I would tend to agree. read more

This gets a 1 star for the breadsticks but they deserve a 0. They have awful customer service and they threw our food away in front of us after waiting 30 minutes. There are three customers here it should not take this long. Plus, the people that got there 10 minutes after us got their 5 meals before we got ours and we only ordered 2. Bullshit. I'm done with Fazoli's and i'm not excepting your apology. read more

I don't think I've had a good experience at this Fazoli's. Everytime I go they burn my order or give me something I didn't even order and they just sound so annoyed all the time. read more

Great service from David. Definitely will return.. Need more people like him working

This is one of my favorite Italian restaurants, it's cheap, but good quality food, my pasta was well cooked and tasted delicious, the employees were sweet, Haden im pretty was very helpful and sweet, the management seems wonderful too. read more

The chiefs messed up our order. Our food was cold. They tried to bribe us with bread sticks.

Cheap fast food. Fed a family of 5 for like $30. It's not the best Italian, but you get what you pay for. For the price it's a great quick place to eat. My kids love all the breadsticks you can eat. read more

I've had better Italian food, but not better customer service. Very inexpensive, too. This is my favorite fast food restaurant!

We didn't know what to order at first and we had to look at the menu for a long time to see what we should get, but the workers were giving us looks until we ordered. Then we finally got our food and we were expecting UNLIMITED breadsticks, but got judge by the waiter when we asked for more!! Overall the food was VERY GOOD and CHEAP but the service was very judgy :( read more

Good place for Italian if I'm a hurry. Everything comes out hot and fast. The breadsticks are endless and great! Had the chicken Alfredo, good sauce, the chicken was a little on the rubbery side, but for the price was a tremendous value. read more

We might have hit them on a bad day ordered spaghetti with meatballs to go it was not one meatball in the entire container just a little small ladle of meat sauce with a little bit a hamburger in it. We might've hit it on a bad day but that had to been the worst Italian food I have ever had read more

Went here for the start of a road trip on a Tuesday night and they were pretty busy for a week night. The manager, Tom, was extremely courteous and accommodating. Tim, who took out order was super helpful. What makes this place stick out may not be the food, but it definitely is the exceptional service for a fast food type of place. read more

We drove 30 minutes for Mother's Day lunch. We see a woman out in the dining area chatting with customers. She eventually walks behind the counter and tells us it'll be 10 minutes before she takes our order because they're short-staffed- no apology or hint of kindness. She walked into the back and someone said something to her. She took a couple orders out and finally decided to take our order. She was short with us and obviously pissed that we bothered to stay. My son ordered his pasta with no sauce. She yells "you want what" incredulously. He's obviously embarrassed and repeated his order. I muttered "what a bitch" under my breath. My husband finished the order and paid. As he was walking away she said she was going to cancel our order. He turned around and asked for the manager. She continues to scream at me and complain about how she's working long hours and I called her a bitch. She says she didn't hear his order (but she heard me under my breath 5 feet away to my son). We finally got an apology from the manager. We won't be back. The fact that she still has a job after the blatant disrespect and fraud (canceling a paid order) is insane. read more

Today I tried to order from drive thru, the girl made me repeat myself five times. ( I speak very clearly) finally I said I just will drive to the window since no one else is here. She said OK. When I got to the window she had my total. I said do you know my order now? she smirked and read it back to me. Geez, whatever. Who gives some one a meatball sandwich with no napkins? Also no receipt, so I could complain. I am never going back here. read more

Imma be real with y'all, if you got plans and are thinking "yenno what, fast food sounds good. Fazoli's has a drive thru, that'll be quick" I need you to know you're gonna be wrong every single time. Boil noodles, drain em, dress em, box em. Shouldn't take 30 minutes read more

This is my all time favorite restaurant chain but this experience today shows how lack of care can affect a business and my future of ever returning. Restrooms were horrible, tables dirty everywhere, the floor looked like it hadn't been swept all day and deteriorating interior decor. We live in the Northland and make the long trip on occasion, guess we will head to Overland Park or St Joe next time. read more

I recently went here for a quick dinner to go. While the food was decent the reason I'm taking the time to write this review is the service. The young lady that took my order was friendly and knowledgeable of the food, but I could not get past the lady (term used loosely) who was raising her voice at other employees. The way she talked to them was unacceptable. I assume she is also the manager and for this reason I will not be returning and will also discourage family and friends from doing so. I did ask what her name is and its Cheryl. Honestly she shouldn't be in charge of anyone. Just horrible!! read more

I c this chain in a lot of places but I've never come in here. I ordered a double slice of cheese pizza because I wanted something quick and I was a little disappointed. Looks like they are better known for their pasta. If I do come back here I'll give that a try but I'm guessing I'll never get that chance. read more