Beautiful outside property, poor customer service for our anniversary…read more
Pros- There were a few positives during our stay. The bed was very comfortable, the evening wine and cheese service was a nice touch, and the continental breakfast had a decent selection of pastries. There is a pretty courtyard in the front with comfortable outdoor furniture. Also, the room we had included a little kitchen with a stove and full fridge.
CONS- Unfortunately, the negatives outweighed the positives. The room had a damp, musty smell and the towels were rough and uncomfortable. The biggest issue was that the hotel was renovating the room directly next to ours. We endured CONSTANT construction noise and workers yelling throughout the day, and it continued well into the evening. My husband and I brought the issue to the attention of the front desk three separate times, both to daytime and evening attendants. Each time we were told, "I'll let the manager know." Unfortunately, we never heard from the manager, no one followed up with us, and nothing was done to address the situation. The noise continued for all the days we were here. We were not offered another room, an apology, or any form of compensation. Even a simple gesture, such as a complimentary bottle of wine, would have shown that the hotel cared about our experience, but nothing at all was offered. In fact we were told by the female evening attendant to "Contact your booking agency to complain".
To make matters worse, one of the reasons we booked this hotel was the advertised back patio, but it was not accessible during our stay. If an advertised amenity is unavailable, guests should be informed before booking.
If a hotel is undergoing renovations, guests should either be notified in advance or not placed directly next to active construction. Between the constant noise, the musty room, the unavailable amenity, and the complete lack of customer service and follow-through, this stay fell far below expectations.
Truthfully, we would have stayed here again if the manager or staff showed any kind of care for the situation. I cannot recommend staying here.