Called a little over 2 weeks ago, Bob the owner came to house and gave quote. We accepted the quote a week later and explained that we were going on a week vacation, but wanted the work done upon our return. Bob told us that the schedule would work fine.
Called upon our return, and were told the backlog is now 3 months. We said that we still wanted him to do the work, so he made a Saturday appointment to have us sign the contract, between 12 and 2. At 12:20, Bob called us and said that we needed to go to a materials showroom to select the materials, but when i asked him when he was going to arrive, he then told me that he wasn't coming, and did not give a reason.
Hows that for a great customer experience? We decided to fire them. read more