Ms. Ivelisse was wonderful. In spite of it being 5:30pm on a Friday, she was so kind and helpful during the check-in process. I also noticed that she sanitized the iPad after completing the intake, which I really appreciated. read more

My experience at FastMed Urgent Care Raleigh East Millbrook was horrific. Long Wait Time: I waited for 90 minutes before being seen by a medical assistant. Lack of Care: I felt that the staff at FastMed did not prioritize my care and were more concerned with casual conversations. High Cost and Inappropriate Prescription: I was charged $50 for a PA visit and received a prescription for a brand-name medication that was not covered by insurance, costing $425. I looked up the prescription and it comes in generic. But the PA was not concerned about updating the medication to the generic. Patient's Condition: I was very sick with a fever and needed medication immediately. Pharmacy Contact: I even provided the PA with the contact information for their pharmacy (Walgreens, 6 Forks Rd., phone number 919-787-1155) and asked them to call directly. PA's Incompetence: The PA failed to read the patient's notes, causing a delay in treatment despite my urgent condition. Medical Experience: I had trouble getting critical medicine and reaching the "PA's" office. Appointment Policy: Most medical facilities have a policy where if someone is more than 15 minutes late for an appointment, they have to reschedule 24 hours in advance or pay a fee. The policy should go both ways. Recommended Doctor: I hugely recommend Capital Family Medicine and Dr. Short. read more

FastMed Urgent Care - FastMed Urgent Care Raleigh East Millbrook - Urgent Care Near Me - Raleigh, North Carolina

I was in an accident and been to this location once or twice but not that impressed. This place was our closest resort. The place we'd normally go to was closed. My husband and I first thought they were closed. Our car was the only one there in the parking lot though there was still a wait. The checkin took forever for no reason. My copay for reasons she couldn't show nor explain and never billed for was $99. I have NEVER paid but around $20 if anything for a copay for any doctor visits because of the great insurance my husband has. Makes no sense because I pay my copay before seeing a doctor. I had to pay online because of their raggaley broken card machine. I was given, texted nor emailed a receipt. Very sketchy place. No thorough exam. Still waiting on a bill showing why I owe this copay or expecting my money back. Don't care if it was a dollar. Show me documentation. read more

I had to use FastMed for pre-employment drug screening services. During my two visits, the office was understaffed and there appeared to be only 1 medical employee supporting a full waiting room. I had to wait up to an hour for each visit. The front desk employee and the medical employee were unfriendly and hashing out their personal issues with each other behind the front desk. This FastMed site needs to staff more medical personnel or stop offering additional services (like pre-employment drug screening). read more

First off please change the name to SLOW MED. there is absolutely nothing fast about this place. Then the nurse calls me back and says "what's up with you today" ma'am what??!!! Can you say hello or anything. Then she takes my blood pressure 2 times I tell her it's wrong it has never been high she says I'll do it again later and proceeds to document the high number. Then the doctor comes in after two hours and thought I was walking out of there with nothing. No ma'am you giving me an antibiotic for my time or something. I have no plans to ever come back here. read more

I was there once and the staff were very friendly and helpful. The second time I was there, I was having a heart attack and the doctor on duty saved my life.. every time I go there I have been completely satisfied with the service except for one day and that was only because there was a new person at the reception and didn't have the computer skills to do what needed to be done. So far since I have been in Raleigh, this is the one place I could go to for good service and excellent care. read more

I am extremely disappointed with our experience at FastMed. We went early one morning because my wife was not feeling well. When we arrived, there was no one at the front desk. After a short wait, the receptionist came out while continuing a conversation with someone in the back. From the start, it felt like she was doing her job with minimal care or attention toward us. The biggest issue occurred after the visit, when we later received a bill stating that we owed a $100 copayment. This was shocking, as we are 100% certain we paid it at the time of check-in. My wife and I even joked that we were able to pay the copayment with money I had made selling a Pokémon card, which is why we remember the payment so clearly. I work in the medical field and understand how the check-in and billing process works. Urgent care clinics do not check patients in without first collecting payment or setting up an alternative method of payment. We were offered no alternative arrangement because we paid at the front desk. However, when I later called the main office, I was asked whether my wife had been seen as an emergency since there was supposedly no payment on file at check-in--which makes no sense given standard urgent care procedures. I went back to the clinic to dispute the charge and checked for security cameras to see if they could review footage of my payment, but there were none at the front desk. The manager was polite and did escalate our concern, which I appreciate. Unfortunately, FastMed ultimately decided that we still owe the money. I understand that part of the fault is ours for not asking for a receipt, but we are absolutely certain the payment was handed over. At this point, the money was either mishandled or stolen. Regardless, we will not be paying the same bill twice. I thanked the manager for her efforts, but this experience has completely eroded our trust. We will never return to FastMed, and I would strongly advise others to be very cautious, especially about getting receipts for any payments made. read more

As I was walking in there was a disgruntled woman who was yelling and cursing at staff I must say Jamie handled the situation in a very professional manner. I made appointment same day. Took about a hour to be seen however I made the appointment same day so I understood. However, for vagina samples you do them yourself which was very weird to me. That's the only negatives. That why I give 3 stars. I never in 10 years in healthcare heard of that. And I came by last year and didn't have to. Jamie tried explaining to me that what they been doing. However I disagree. These ladies and Dylan were very nice and friendly. The nurse practitioner was Indian young woman and very attentive to my needs and concerns.I believe my care was taking care of. I would come back. However they were having a bad day with disgruntled patients and through all that they remained in good spirits. They are working hard. People need to give them a break. read more

FastMed Urgent Care - Urgent Care Near Me - Raleigh, North Carolina

Everything was fine, but the doctor was arrogant and treated my husband like trash because for his DOT exam he didn't know English, which he need. She went in the exam room without making eye contact, "sit over there" , what truck do you drive he was starting to freeze because he's not Mr perfect English and he froze and couldn't understand the third question. After notifying the humiliation of the day, the company intervened because they know that he knows sufficient like the law says. So they contacted FastMed management and sent him to the Zebulon location. Dr. Lois Wilkinson was so calm, humble, and super nice. This helped him so much and they had the English conversation that the other one did not want to have (and he filled out the English documents like they wanted). When you treat people with dignity and respect you get good feedback. Now I'm going to give a 5 star review to the Zebulon FastMed. I'm giving a 2 because the experience with the other employees was good. read more

I set an online appt and was called by the office immediately. They wanted me to come in now since I fell and stated I think I might have broken ribs. It was 2pm and they close at 4, per the young lady that called. I informed them it would be at least 30 mins. They called back again telling me that the PA on duty felt I should go to the ER as an X-ray may not show if ribs are broken. Mentioned again that they close at 4. Felt very much like it was too close to quitting time and did not want to deal with my injuries. I wanted to come to urgent care cause I don't want to sit in an ER for 3 or 4 hours. They made me angry over the lack of concern and I told them to just cancel my appointment. Not sure what I'm going to do but rest assured I will never go back to this FastMed again! read more

So I'm gonna give praise where it's due I booked an appointment at 40 42 Fastmed online filled out all their forms uploaded my medical card and prepaid. The co-pay online walked in the door at 10:02 for a 10 o'clock appointment. I have already been seen prescribe medication for swimmers ear and left at 10:35 talk about efficient and everyone was incredibly friendly and professional good job Fastmed 4042. Kimberly Marin read more

Made my appointment Tuesday morning for that same day at 2:15pm. I arrived at 2:15pm & was out by 3pm. Very friendly and fast staff. Definitely recommend read more

My office experience with FastMed/Millbrook bordered on comparison to a third world location. They were so low on staff that the provider was running around like a chicken with her head cut off. She only addressed 1 issue, I was very sick with Covid and spin-off infections so I had to have an UA plus other infections. The bathroom was filthy and looked like it had NEVER been cleaned. The rapid fire ??'s from PA were not listened to. Left feeling like I did not have what I needed to get well. Border line illegal and frightening. read more

Very understaffed. Slow processing times. Appointment was made a day in advance and took more than an hour to be seen. Would not recommend.

A shithole of epic proportions. Seems like a scam to be honest. 20 people there for workplace comp "injuries" all were prioritized ahead of me even though I was bleeding profusely. Almost had the vibe of a "pill mill" where people go to get OxyContin. A true shit basket. I wound up going to AFC then care down the road after waiting an hour at fastmed and was seen quickly and the waiting room was 10x cleaner. read more

"Open 365" except Labor Day, apparently. Defeats the purpose of urgent care if they're unexpectedly closed for the day.

over 30 minutes late on a 930 appointment. No one around. Incompetence in every turn. Well, done, fast med read more

I have had great experiences at other FastMed Urgent Care facilities so when I needed a quick appointment near work and saw this location had availability, I was thrilled! However, once I arrived, I was terribly upset with the level of care received. I waited nearly an hour past my appointment time (which I completely understand wait times will be longer than expected during flu/covid season) and once I finally was able to see a provider, I felt like she was not listening to a word I said, which was later confirmed when she didn't prescribe one of the medications I needed because she didn't hear me say I had none left. Advocating for your own care is important, but it should not have to be so hard every step of the way that you almost believe it would be less painful to just avoid seeking care all together. After paying for services and "band aid" medication, I have made a follow up appointment elsewhere, hoping the physician I see will be more willing (or just willing period) to listen to me as a patient who is trying to explain their symptoms and habits in my health that might help diagnose and treat the issue, as opposed to suggesting Robitussin and a co-pay. I recommend you avoid this location. read more

Don't bother wasting your time at this urgent care! I made an appt for 5:30 , only to be getting to a room at 6:22. I have less than 30 mins to go to the pharmacy to grab my daughters MUCH NEEDED meds before they close due to the slowness of this clinic and its staff ! Had I known that I would be waiting as long as I did then I would have chosen a different clinic to go to ! I will NEVER return to this one ! read more

ABSOLUTELY AMAZING!! I came from a different location for a DOT physical, had a already peed and filled out all paper work and was told they didn't have a physician certified.. Came here to millbrook, Meghan (team lead) got me in with a couple of people already waiting, in and out in 30 mins tops! Easy to along and explained everything i needed to me! COME HERE! read more

Amazing front desk staff. They were kind and helpful and explained everything we needed to know. The nurse who took us back was also kind and warned us apologetically about the discomfort of the COVID test (she was right!) Maggie, our PA, was wonderful. She took her time chatting with us. We felt like valued patients. read more

Came in on a Sunday morning for a preemployment drug screen. The waiting area was completely empty at 9 am and check in time with all the paperwork was only 10 mins. The waiting area was clean and tidy and they had a really good movie playing on the lobby tv. Highly recommend to come in during the weekend as opposed to weekdays. read more

I use FastMed all the time. This is hands down the worst experience I have ever had at one. Had an 11:15am appointment it's now 1:05pm and I still haven't been seen. A nurse literally opened the door and said "oh you're still here?". They spent about 15 seconds actually looking at my injury read more

Zero stars. I had a Covid test on November 16th. I registered with Lab Corp to await my results. I still do not have results 13 days later. I visited the East Millbrook location in Raleigh, NC. My husband got a covid test at the Creedmoor location and had a result in 2 days. We both used FastMed with very different results. read more

Have used them multiple times in past, with no real issues...But last time, was an utter joke of negligence..Scheduled online, arrived on time, then waited more than 30 mins after being called to be seen..With air conditioner so low it was frigid in there..I'm on oxygen and informed them I had limited time..Was ignored and still had to wait and wait and wait..Finally gave up and left.,.Cannot return there and have already found another provider..Plus, they claimed they accept what insurance pays WITHOUT asking for co-pays..That is not true..They said I had an outstanding balance, so I paid them..They cheated me and I did not cheat them..With COPD all I required were a few days of antibiotics to cure exacerbation and inflammation, and I informed them of that..That of course never happend...I don't know what it has changed as it was in the past, but that was my last experience I will have with them.... read more

Overall good experience. The wait was around 45 minutes. I was in no rush and no one should be at an Urgent Care or Emergency Room. The employees were friendly and considerate. If I have to visit an urgent care I would return. I just received the billing statement and it was wrong. They didn't bill the insurance so I had to call 3 separate times just to get a hold of customer service to find out what was going on. I left 1 voicemail and called back two other times and on the third attempt I was able to speak to a live person. Again, had to be placed on hold and had to wait for a call back. Be prepared to wait, wait and deal with billing issues. read more

Brought my son in for a school physical. Used the online appointment reservation and that worked great. We were seen on time. Waiting room was very clean. The front desk was very friendly and explained the visit well. The tech did a decent job with the previsit information and vitals. The NP performed a decent exam and completed the paperwork. She seemed knowledgeable and was very professional. I liked that the office is certified by the joint commission. I'm a nurse executive and super judgy and picky about medical care. I was overall impressed with the visit however, I thought it was pretty gross from an infection control perspective that the NP was eating cheerios and yogurt at the nurses station. I think that the management could tighten up on that but overall I'm thankful for the paperwork completion. I would return in the future if we needed care. read more

I understand we are in Covid and things can take longer than normal. However, that does not justify being RUDE to a customer. You can at least make an attempt to apologize for inconveniences. read more

I made appointment on Saturday for Sunday at 8:45 AM. I received an email confirmation on Saturday for my appointment. Arrived at 8 AM and place look closed. After about 15 minutes I found a side door propped open and knocked. Someone came to the door and I asked her whether they were open and she said no due to lack of workers. I told her I had an 8:45 appointment and she said they had no one to check me in. She said they might open later. I suggested she put a sign on the door and she told me she was not allowed to until the manager arrived. She said no signs were allowed to be placed without managers approval. I told her that was ridiculous as we had been wasting our time sitting outside. She did shortly put a sign up and we left at my appointment time at 8:45 AM with place still closed. We were NOT impressed. read more

My wife had a fall and injured her hand and bumped her head. She was in pain mostly from her hand and we went to this location on October 25 at approximately 5 o'clock in the afternoon. The lady on the desk told us that she could not be seen because we did not have an appointment; that we could be seen the next morning at 9 AM. Had I known my wife was going to fall before she fell I would have made an appointment but the sign out front which read urgent care suggested that they would take us because we had an immediate need. We left there and went to Raleigh Duke emergency room where she was diagnosed as having a small fracture in her wrist and they did x-rays of her head to make sure that was ok. read more

I went to the Clayton NC office onSept 7th for Covid testing and was told that results would be back in 3-5 days .. As of today September 16th.. I still have not received results... I have called several times to only be told it's taking longer than normal... but everywhere else is getting results in 24-48 hours... I have left several messages for office manger to call me ... with no return call... This is really disappointing.. I've had to stay out of work for over a week now.. feeling fine... waiting on results... I see how this virus gets out of control.. most people aren't gonna sit in the house and miss work without pay waiting on results that don't seem to ever be coming... hell the person that exposed me is cured at this point.... I say this to say.. FastMed doesn't seem to take the virus serious and I wouldn't waste your time with them if I were you read more

Had to bring my child in on July 4th. I was worried about a long wait and Coronavirus protocol. The experience from start to finish was AMAZING. The man on the phone was polite and friendly. Check in was fast and easy. They offered us water bottles, which I thought was a nice extra. No appointment slots were available but they "squeezed" us in because my young child was sick and in pain. Zero wait, clean room. Friendly nurse and PA, quick results and excellent care. Our meds were ready by the time we got to the pharmacy. We have used FastMed before and will definitely go again when our primary drs are unavailable or off for a holiday! read more

The check-in before showing up is nice, and once I got the call to come in I drove over (less than 2 minutes for me), I was taken to an exam room rather promptly after filling out a litany of paperwork. Then, I was forced to wait for over an hour in the exam room on the nurse practitioner, while listening to the ladies at the nurses station oogle over free Q-Tip jars that a sales rep was giving them. After the hour long wait (luckily they had the email address of the FastMed director on the back of the door, whom I emailed about the wait to express my dissatisfaction), the NP came in and said they didn't have the test for what I feared I might have (strep). Fine. But she also thought I did not have strep and sent me on my way. Then I get a bill for $270. For a 5-8 minute consultation. No tests. Maybe that's the per-hour rate for using the exam room? They made sure I spent a full hour in there... If you have full coverage insurance (I have a old HSA), then maybe you'll not get hit as hard, and I did end up having a discount because of my affiliation with BCBS, but for someone off the street to pay $270 for that (lack of) service seems excessive. There was no urgency in this "Urgent Care" facility. The only thing this place was to me was conveniently close. I won't be returning. In addition to this, I then get the bill in the mail and call to verify charges for no tests, etc...I left two messages and finally got a call back after 18 days from my first call. Again, no urgency. read more

What a crapy place! The nurse at the counter was about as rude of a person I have ever encountered. Completely unhelpful, unprofessional and just an all around b$tch. Avoid this place at all cost. There is a Nextcare right down the street. They are far better. read more

I was not told the truth. You should go elsewhere. I went here about a year ago. It had just opened. The doctor saw me promptly and checked out my issue for about 5 min. I was in and out with some generic antibiotics. When I went to pay, the clerk to me there was no charge. She did not say there was no charge pending what my insurance company decided to pay, she simply said there was no charge. I thought since all i got were some common antibiotics and this was a first visit, maybe it was a courtesy thing and good PR. I didn't think twice about it. ...until I got a bill for $125 in the mail a couple of weeks later. Never have I been to the doctor to get antibiotics and had to pay $125. Fast Med was not forthcoming with the potential charges. I felt lied to. I don't trust them. Go somewhere else. read more

Beware! The website said I could set my appointment. Set for 10:15am. Showed up at 10:12 and was told that my appt. was "just to get my name on the list" and there was a minimum of a 1 hour wait ahead of me. What?? Why tell people to set an appt.? The desk person was unsympathetic and indifferent to the stressful situation and the facility- looking old and badly maintained-was jammed with people. Avoid this place and find someplace better. read more

The woman at the front desk was very sweet and helpful. i did wait for about an hour, but that wasn't the distasteful part of this. The nurse on the other hand was obviously not happy to be there. In exact words said "you've had this for a month and decide to come in right before i get to go home" it was 7:30pm i said "i've been here since 6" this woman had an attitude the whole time. I get it's an urgent care but who the hell says that to someone at their job. If you NEED to go to a fastmed, go to the one downtown. Best urgent care i've ever been in. read more

Okay so honestly, I had a really great experience with the E MILLBROOK RD location! The staff is friendly. Joy, Laura, and Robert really helped me out today. I will not be going to other Urgent Cares in the future. They are conveniently located right across the street from me. If it wasn't for my Insurance provider BCBS, I know I probably would have been seen sooner. But even so, I got there a little before 9am, and its now 11:15am I'm home and I have been to the pharmacy and everything. Keep up the good work guys and gals!!! -Quinn read more

Absolutely worst place. Don't bother checking in for a time online. You will still have to wait an hour or more to be seen - despite being on time and not very crowded waiting room. The staff is fine but moves at the pace of molasses. Save yourself time and sanity and go to another location. read more

All of the staff were very pleasant and helpful and I was very pleased with the service they gave. The issue I had was with how long it took. I went through the whole process of checking in online beforehand and filling out the paperwork before arriving so that I could get in and out quickly. When I arrived a few minutes before my scheduled time, I was told that there would be an hour to an hour and a half wait. When I asked what the purpose of doing the check in before hand was, the woman at the front said there really wasn't any point to doing it. She wasn't rude about it at all, but I'm assuming she gets that question a lot. So if you plan to go here, the staff are excellent but be prepared to wait. And don't expect that to change if you do the online precheck-in. read more