I was transferred over to this facility from the Mueller location (total nightmare). I had a rough trek down 35 but once I got here, I had wonderful assistance from Carolina. I checked in on the digital screen but was seen within 5 minutes (including payment time). Carolina was helpful when taking my vitals and did so with care and expertise. Ana performed all of my swabs and tests and did so with severe professionalism. This team rocks! I cannot be more grateful for them and I highly recommend attending this location for your urgent needs. Van, the attending, was incredibly sweet. After diagnosing me, she even endorsed a recommendation at a local boba restaurant. She was super thorough in answering my questions. read more

FastMed Urgent Care - Urgent Care Near Me - Austin, Texas

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I was the first in line in an empty waiting room and it took an hour for a simple 2 min drug test. The lady at the front desk had a personality of a rude ass rock. read more

Very rude worker at the front desk I walked in cause I have food poisoning and she looked at me like I was stupid for walking in and asked if I wanted an iv I told her I just wanted something to help with the vomiting and diarrhea. I show her my insurance card and she tells me there will be a deductible anywhere from $200 to $700 I left after that. Terrible service she had no interest in helping me. read more

I rarely leave negative reviews, but my experience at CareNow Riverside raises serious concerns about clinical thoroughness and basic operational standards. During two visits, evaluations felt rushed and incomplete, with very limited physical examination before treatment decisions were made. Follow-up only occurred after symptoms worsened, which suggests weak escalation protocols when initial assumptions don't hold. More troubling was the operational side. During a routine blood draw, there were multiple failed attempts by staff, poor organization of supplies, and inadequate attention to workspace sanitation. Blood was spilled on surfaces, materials were left out between attempts, and cleanup appeared inconsistent. This is not what patients should expect from a medical clinic. These issues did not feel like isolated mistakes, but rather symptoms of broader process and training problems. I've received care at many urgent care clinics over the years, and this was by far the most disorganized experience I've had. I hope clinic leadership takes patient feedback seriously and reviews both clinical decision-making processes and staff training to prevent similar experiences for others. read more

Staff was super friendly, easy check-in process, and didn't have to wait very long. On top of all this, the PA, Rachel, made sure I knew exactly what was being prescribed to me, explained all risks of the treatment, and didn't want to overload me with medication. REALLY recommend this place! read more

I've been to this urgent care a few times now, and I've always had a great experience. I've never had to wait long times, and the online check-in is a life saver. Today a gentleman named Ray helped take my vitals and he was awesome. Thanks Ray! read more

Had strep throat for the last few days. Finally decided to come get treated because it got bad. The front desk guy charged me $200 before asking what's wrong? Was rude and just explained how much money I need to pay. Interaction felt cold. Do people in healthcare care about helping you or getting a couple bucks? Not sure if it's just here or everywhere but I'm already regretting this completely. read more

My husband had a high fever and needed to go to an urgent care; due to the reviews on Yelp we were nervous but we were pleasantly surprised! Make sure to make an appointment and go early to fill out any paperwork, some materials say walk-ins welcome but could be turned away if they're really busy. The receptionist was super helpful and the doctor (Murray) was thoughtful, patient and funny. We left with our minds eased and appreciative of the high-quality attention. read more

Last October, I was involved in a hit and run car accident. I explained this to all personnel involved at FastMed when I came in, so they knew insurance would be involved in the payment. However, I later found out that they do not bill for car accidents, so I was going to be responsible for paying. After several phonecalls and emails, I still have not received the proper billing and code information, so the insurance can take care of the payment. Fast forward to June, now this bill has gone to collections and is affecting my credit, and I still can't get a hold of anyone in FastMed billing. All of the Physician Assistants I've seen have been nice and helpful, but I won't go back due to the nightmare billing department. read more

Gotta love a place that won't answer the phone, and claims they take walkins but when you show up in person, then tells you that they won't see you unless you have an appointment - and if of course doesn't have any appointments till the next day. read more

Absolutely do not go here. We have had serious issues twice now. The first time my wife went in for minor stitches. The staff was completely unprofessional, did a terrible job with the stitches, switched people multiple times, and generally seemed to have no idea what they were doing. The second time we went in for a COVID-19 test. Under everything we have heard from the insurance companies this is supposed to be completely free. Our insurance company *did* cover the testing and everything as expected, but FastMed pulled a really shady move by adding a random extra code for a *45+ minute doctor's visit* for a symptom that we did not have and did not report (and we definitely didn't meet with any doctors for 45+ minutes). This was clearly a fake code to get the bill higher. Our insurance company said they wouldn't pay for it since the code wasn't related to COVID, so now we have to waste our time getting a refund or possibly doing a card charge back. Absolutely ridiculous. They won't get a third chance. Highly recommend literally any other option that's available. read more

I was hesitant at first choosing to go here after seeing many 1 star reviews. However, I had a much more positive experience. I booked an appointment online at 11:00am for an 11:45am appointment. It was super quick and simple and they had a lot of options for appointment times. I got to the appointment at about 11:35am and had to fill out paperwork like you would at any new doctor's office. However, I was back in a seat and checked in at 11:45am. There were three people in front of me, as well as the receptionist letting those coming in that walk-in appointments would be about 2 hours due to shortage of staff for the day. Even with this being said, I was back and in a room in the next 15 minutes. I was given options for what I would like to do that day testing wise, without feeling like I was pressured to do it all. The doctor himself and all the technicians were super polite and very helpful as well. read more

Took so long for them to verify my insurance (ascension) that I was not seen the last two times that I came here. It took them over 4 hours each time. Because I was not able to receive care, the problem I came in for was getting much worse. Went to a different urgent care today and I was in and out within an hour. Probably will not come back here. read more

I cut my finger at work, I needed stitches but instead the doctor glued the piece I sliced off. Week later the part of finger is black, was told it could be saved with just the glue. She was super upset when I told her I prefer her not to touch my finger after she got her glove stuck on the area. She was trying to pull it off, which hurt.... I guess she forgot she is working on a patient. I had to tell her to remove her glove and try to peel it off slowly. I refused getting seen by her and I'd suggest you go see someone else. Don't waste your time here, terrible reviews for a reason. read more

This place is horrible. They take forever and do a LOT of talking with each other instead of seeing patients. They only had 3 patients and it took over an hour to be seen! Find somewhere else to go... read more

There is nothing fast about fast med. I went online and selected a 12:45 appointment. I showed up 10 minutes early as they request it's now 1:40 and I still haven't been taken back to the office, and it turns out that they only have a physician assistant on staff today, although of course that is on a sign on the front desk (so no way to know before you get here) that is half hidden. Personally, no matter how nice this physician assistant might be, I wouldn't come here again. Waiting an hour after the scheduled appointment just to be taken back to a private room is unforgivable Also, am very surprised that at no point have they asked for any sort of medical history or any current medications I may already be taking. Seems very dangerous and totally unprofessional. The "nurse" that took my vitals and current medications didn't even know what a Ventolin Rescue inhaler is. I will say that I did like the physician assistant who came in and saw me, it just shouldn't have taken nearly as long as it did read more

Absolute shake-down. Told by front desk that my simple COVID rapid test would come at no charge to me after insurance. FastMed then bills me $300. After lengthy discussions with my insurance provider, I am told there should be no cost to me, and that the balance would be covered. Months later, I receive a letter from collections for $140. Don't get scammed. Go somewhere with integrity & quality, like TotalMensHealth. read more

When they filed their claim to my insurance, they did so with an expired license number. Getting them to file a corrective claim under a current, valid license number has been utterly unlike pulling teeth. I say this because I recently had a tooth extraction that went quite swimmingly in comparison to the nightmarish hellscape that I'm required to endure each time I phone their billing department in order to repeat this scenario to yet another phone personality who assures me that I will hear back from them "sometime today." Honestly, I'm pretty sure I'm not going to get this resolved and I will have to pay out of pocket, lest this go to collections and negatively impact the credit I'm trying to build. Why am i trying? read more

This place does not provide anything resembling real healthcare. Their staff take your information and will not engage you as a human. I left without treatment and they will charge my insurance anyway. read more

THEIR NEGLIGENCE COULD'VE KILLED SOMEONE!! They prescribed my fiance a medication the has a LETHAL INTERACTION to a medication she's routinely takes for acne... We called her dermatologist (prescriber of her acne meds) and the dermatologist receptionist knew it was a bad interaction and told her to immediately quit taking it and go to the hospital. It's sad that a dermotologist's receptionist knew more about lethal drug interactions than this supposed "doctor" at FastMed. To top it all off, my fiance call the FastMed office to let them know what happened and the receptionist gave her attitude. Completely and totally unprofessional and wouldn't surprised if they get sued someday. ***Should've known this place was a bust while we were waiting to be seen and the nurse practitioners were dancing in the hallway and reciting Drake lyrics*** read more

Biggest rip-off! I walked in on a Friday afternoon and waited for almost an hour before I got called in. The nurse took my blood pressure and asked why I was there. She left and then I waited for the doctor to see me. When the doctor came in, I repeated why I was there and she told me that they didn't have the equipment to do the necessary tests. She recommended that I be seen at an emergency clinic instead. Fine, but it would have been nice if they would have told me that BEFORE I waited. Fast forward three weeks later and I'm seeing that they billed my insurance $313. Seriously???? The majority of the time I was there, I was waiting to be seen. When I was seen, I was told they didn't have the right equipment to properly help me. I'll be fighting this charge for sure. Avoid at all costs! read more

If I could give this place zero stars I would- DO NOT COME HERE! The receptionist is a bitch with an attitude problem that seems like she can't be bothered. I came in with my friend who had been in a freak accident and burned their left eye. The receptionist didn't even look at us or have any care that we were there trying to get scheduled. She told me the next available appointment IF NO ONE SHOWS UP is at 1:15 pm, we were there around 8:45 am...the lobby had two other folks in there. What's the point of accepting walk-ins if we need an appointment??? I would've left fine even if we had to wait a lil if the receptionist wasn't so cold. DO NOT WASTE YOUR TIME GO TO URGENT CARE NEXT DOOR! We were seen within 30 min and everyone here is kind and professional ! read more

This place is a life saver. Pretty new to Austin, so I'm still figuring out the healthcare here. Been struggling with a sinus infection that wouldn't go away. They had me in and out in 30 minutes with no appointment. Thank you!!! read more

Dont bother - you'll make an appointment and still end up spending all day there. Lot's of "i dont know" when you ask questions.

CHECK YOUR INSURANCE BEFORE YOU COME HERE. I did not realize this and that is a huge error on my part. Coming here is my deepest regret. Let me tell you what these so called "doctors" charge you: I had a small infection on my toe and was seen promptly by a doctor. She took a good look of about 3 seconds and said that it should be okay with salt water soaks but prescribed me antibiotics in case. This visit was $313. Three hundred fucking dollars. The audacity to completely take advantage of patients is DISGUSTING. It is so disheartening that a place so mediocre is willing to basically scam and take peoples' money. Please, please don't come here. Make sure you know all the details of your insurance. read more

I've come here a handful of times and never once had a positive experience. At first, I would wait 30-45 min to be seated in a room & another 30 to see a doctor (which is expected at a clinic). I then made online appointments at their recommendation to expedite the process to seeing a doctor. Didn't work. Today, I'm sitting in the waiting room for the second time in 6 days. I was pushed in the direction of taking a new flu drug by the doctor. Didn't work. Obviously not their fault, but instead of seeing me quickly or even waving the copay of my second visit, they've continued to let walk ins go before me. They are extremely unorganized, poorly ran. I'd probably stop by the homeless shelter on 7th before coming back here again. read more

Utterly useless. They say their clinic is open until 8 and walk ins are welcome. I came in at 6:45 for a sore throat and they said they were not taking patients anymore. It would have been useful to call ahead so I could have asked ahead of time but their phone does not connect you directly to the clinic. Receptionist could not be bothered. I hate leaving bad reviews but this experience really left me frustrated when I'm just trying to get care. read more

Revised review: this place sucks. I came in with an elbow injury and they were trying to force my elbow straight even though it was painful and I couldn't move it to get an X-ray. We did this over and over again. A lady (who wasn't a doctor) told me I had a certain dislocation and would need an emergency room to put it back in place because they wouldn't be able to do it. Mind you this is after wrestling with my elbow as I writhe in pain. We leave but they don't give us he X-rays so we need them taken again. When I told the emergency room the diagnosis from fastmed I literally could hear them laughing next door. Sure enough they took the X-rays again and no dislocation or break. When I get a call the next week and tell them that they just say o well you have to pay for the X-rays regardless. Ok that's great - thanks. Overall everyone was rude, unprofessional and didn't seem to have any idea what they were doing. read more

Dr. Van was great and helped me out promptly. However this office has some extremely shady practices. I was charged for the procedure and told to come back in 2 days to remove the bandage. On the follow up, the nurse simply removed the bandaid and gave me a couple more to take home. I was out in 5 mins. I was again charged the same amount for the second visit as I was for the actual incision. I'd prefer to die than to support this location again. read more

Came in without interpter, and took about 45 min to work with one doctor. They said come back if it getting worse and I did not feel any better but new diagnoses after I took medicine. They told me right way after I came in and fill out the paper. Go to er. I can't afford er, I am weak and tired. They said there is nothing they can do. Btw, hate see doctor or go to er or taking any drug from RX . read more

This place is disgusting. Do not get treated here. I had an X-ray done on my foot and the guy doing the exam was unprofessional. The Asian doctor lady just sat around looking at Facebook and eating the whole 3 hours I was there. Then when my doctors note was too vague. I wen in to get it fixed so I could return to work. They completely charged me $300 for another visit. Complete crooks. Not out for your interests. Just go to a real urgent care! read more

I don't like to complain , but when I complain there is something wrong . When I walked in Amanda was very nice and helpful she gave me the paper work to fill up they were 2 ladies ahead of me while I'm here couple people walked in and they called them over to be seen while I'm waiting when I asked, Amanda responded they were here or they filled up paper work online . Anyway I waited long time over an hour and was second to be seen . I was wondering why they have only 3 stars reviews Now I know If my visit wasn't urgent I will leave right the way read more

Friendly, decently fast, and clear explanations. It's an urgent care, not a personal physician, so I'm not expecting to be in and out in 5 minutes or to be waited on hand & foot. They did good work and are a choice I'd go for again without hesitation. read more

4 stars - Yay, I'm a fan! Short wait. I got a text so I didn't have to wait as long in the waiting room. I got to see an MD instead of a physician's assistant. Doctor took time to explain things to me. And, recommended that I get a lab culture. Versus when I went to another urgent care center, the prior week, I saw a physician's assistant; she gave me the brush-off, and was very dismissive. And, didn't recommend a lab culture, which is what I needed. read more

1hr wait despite making an appointment in advance, i should send them my bill for my time if they're not going to take scheduling seriously. Don't go to them read more

I had a fantastic experience here! The doctor and staff could not have been more accommodating or helpful. They even got me a same day appointment with an orthopedist that accepted my insurance, 10/10 experience overall. read more

FastMed should be charged with false advertising. What's the point of an appointment if it's actually an hour later? Why don't you just set it an hour later?? Who is jumping the line or are you perpetually running behind by an hour? The least you can do is a basic calculation of number of people with appointments/ number of PAs available = estimated wait time and display that on your website, or send a text. Maybe if you spent a little more money on fixing your business you could save money on paying a PR person to try to salvage your yelp page. read more

Great, friendly staff. Willing to help and be understanding. After an awful visit to the ER with no help for my husband we came here a couple days later when he got worse. They worked with us on paying part of the bill up front and billing the rest later. The medical assistants were nice and understanding. The NP, Rhonda Treadaway was wonderful. She listened, was understanding and compassionate. Will definitely be back. Keep being awesome ladies. So thankful for angels like Rhonda. read more

I do not recommend coming here. That front desk staff was rude and did not let me see a doctor because my ID was expired by a few days, I even offered to show another form of identification. There are so many other urgent cares near by that i wouldn't waist my time here if I were you. I recommend MedSpring urgent care if you are in this area read more

I work at a restaraunt down the street from here, and have a stuffy head and sore throat. Today, I became concerned that my sore throat might be strep, and went to Fastmed for a quick strep test and prescription, at the suggestion of my boss. The lady at the front counter was very friendly and helpful, as was Adam, the EMT who took my history and vital signs, and throat swab, The doctor came in, examined me, and said to my face, "I do not think you have strep,. I think you just have a lot of discharge and a long lasting viral infection, but we'll wait for the results of your test to come back." The test, by the way, did come back positive for strep, and I was prescribed the appropriate antibiotics. Thank goodness there was a conclusive test, and we didn't have to go off the doctor's 'I don't think you have this;" because it would've been wrong. Great staff, not so impressed with the doctor. I may just stick with mine in the future, even if i have to wait an extra day for an appointment. read more