Highly do not recommend…read more Neil worked for a Georgia moving company for nine years and has now owned this company for just a year. It's all about the bottom line with him. I will say we had so much negativity going on every step of the way due to issues beyond my control, and had he handled the many issues that came up with simple kindness and understanding, I wouldn't be writing this review. But even though he pitched in a couple extra hours to help out with the unpacked items/chaotic day, the day was one of the worst days of my life. It was also the worst move I've ever experienced. During his on-site estimate, he bragged about how he is working on setting up a fund to help one struggling citizen per year by cutting their moving costs down to nearly nothing or nothing at all. *Eyeroll...Believe me when I say our family couldn't be the ones any more deserving of this consideration. Neil's crews, both the two packers the day before, and the three movers the day of the move were the only semi-positive thing to mention about this move. Most, but not all of them, went the extra mile to help me, as I was in extreme distress on moving day, due to their chaos, as well as my own personally. At one point we were having a medical issue and 911 had to be called. I will also tell you they will park their moving truck far from your place so extra walking to the truck to load your belongings will take extra time. Neil claimed this job ran overtime because it was raining but every time I went outside to check the progress, most of the guys were standing around discussing who knows what and were not moving! See my video attached to observe it's NOT raining and the sidewalk is dry. Not only was the final bill almost 1/3 more than the highest quote for the job, Neil still to this day refuses to send me a keyed copy of the actual move receipt. I did get the receipt for the packing, but not the move to storage the second day. I ended up having to rent a different storage unit ONE extra mile from the original one I was told to rent by Neil. This sudden change of venue was out of my control. At the last minute I was told by the moving company the size of the unit I had on reserve was not big enough. The storage place didn't have anything available in the same size I had on hold, only huuuugeeee units. Ofc. 3 movers and I waited over 40 minutes for the manager to unlock the door for me to register WHILE I also had an UBER WAITING to take me to our hotel. She knew we were on our way because the moving guys went to talk to her ahead...on my dime. When Terry finally came to the office after multiple phone calls from both me and two of the movers, she was flippant, condescending and downright rude. She unlocked the door without making eye contact or a simple 'hello'. Her behavior was odd considering the wait. No apology. I consulted with the movers. They suggested storage one mile farther to a unit that could accommodate my belongings. I told her when I left that I didn't like her altitude! Neil states they will not pack and move the same day, that he packs only the day before the move. Moving boxes cost $2.75 each despite the size. Ha, what a joke boxes became. Beware of that because it's a lot added to the cost of the move on top of the hourly rate. Even though a pre-move visual inventory was done and the cost estimate for boxes was included, it did NOT include packing paper, half of which was provided by me. Then they don't show up with enough boxes to pack everything on 'the pack day'. As a result, this forces them to finish packing the day of your move, which in turn turns into...more hours to be billed. They pack your clothes in black garbage bags!! and then tell you you don't want to pay for wardrobe boxes. As an example, a failing I take issue with, the evening they packed, I had to open a sealed box for toilet paper. You should have seen my shocked face when I looked in the box. I saw my pricey hotel magnifying make-up mirror loose in the box, not even wrapped in packing paper at all. Other glass bathroom items in that box also were not wrapped in paper and the mirror is heavy, so this was a disaster waiting to happen. There were various items they tried to buffer with rolls of toilet paper, and decorative plastic items are most likely going to be shattered and smashed. It's a good thing I had some packing paper left of my own, and I did the best I could with what little I had. The fact remains I paid for full packing and shouldn't have had to do that. These are just a few glitches. There are just too many more to mention but rehashing it all won't change anything. Even with a 10% senior discount, it cost me $1,300.00 for this company to pack a one-bedroom, one-bath apartment, plus load and unload it into a ground-level drive-up storage unit. Use this moving company only if you like to be taken to the cleaners.

Great at communicating, honored the price quoted and were professional in how they conducted…read morethemselves. I appreciate how they used both blankets and wrapped the items in plastic. I used for a small job but will use again in the future. Also, this was a job done day after Thanksgiving which it made it even more impressive.

The gentlemen who moved us were polite and courteous. That's the good news…read more When I booked this move I was told three movers would have the whole move done in 3-4 hours. The person who took my information transcribed my phone number wrong resulting in a missed appointment to actual view my house. The owner, Bill, insisted he didn't need to see inside. Two movers showed up Twenty minutes late at 8:20am in a uhaul truck instead of the three movers I was promised in the expected professional truck. They finished out move at 4:45 taking almost 5 hours longer than promised. I had to loan them moving blankets. They two movers only had one hand truck between them. We drove one of them to their personal vehicle to pick up a dolly so they could move the heavier pieces. The movers didn't have the address (despite my having given it over the phone). They had no sort of GPS system to get themselves there. Obviously no one had bothered to look at the new house; google street view would have shown them there was no way to get the uhaul up the driveway. Then the owner says they are going to charge me for a full 8.45 hour move plus $40 fuel charge. Why did I have to ask them not to charge me for the half hour lost driving their people around for equipment, the time missed for the late arrival, the short lunch break, and a fuel charge no one had previously mentioned? The houses were a whole three miles apart. They didn't pay for the fuel we spent. Not the worst move I've ever had, but definitely don't recommend this company to anyone.

They were mediocre at the actual move out/in part. While the movers were friendly and tried to do…read morewhat we asked they did leave random things behind that we had to go clear. The main reason I can only give them 2 stars is that some of our son's toys were broken. For example, we had a putting green, and the literally pulled the green off the ramp! It's not meant to be separated when it was glued down before. We had a handful of items missing. Things that weren't even near each other. I spoke with a woman who seemed to be a manager or higher up. She said she would tell the owner. I literally called numerous times and even after jogging her memory, I never heard back and the issue was never resolved. Those items are just lost in the move. I would NOT recommend this company.

While it may excite our spirit to move to a new home and start a new adventure; the experience of…read moreactually moving all our stuff is never something we look forward to. There is stress produced in ways never thought possible. The only way to offset this is to hire a company who specializes in stress reduction. Elizabeth's Moving is one of those companies. There is a reason they have so many positive reviews. Here is another one. From the moment they returned my initial inquiry, it was clear they take customer service seriously; and it's not just for show, they want the customer comfortable and satisfied with the work they do. The gentleman who initially provided us information, then came to our house and did the walk through, was professional, polite, and made certain to address all my questions and concerns. I wish I could remember his name. He provided an estimate within 24hrs and had boxes delivered the same day once we gave him the go ahead. The scheduler contacted me, with no issues getting our move on the books. Then we spent a few weeks packing. Ugh. I received a courtesy call the day prior to moving day, to ensure we all had the same start time scheduled, and on the day of the move they showed up within minutes of our agreed to time. Four very professional, very polite, and very cheerful young men showed up with two trucks and commenced loading. They methodically and carefully wrapped our furniture, loaded our boxes, and worked as a team to get things taken care of. I want to mention them by name because each one was phenomenal to deal with; Colby, Zeke, Zack, and Colton. Their relaxed demeanor, sense of humor, and polite disposition made what could be a very stressful experience an enjoyable one. We made a local move, so two days later they showed up again with all our stuff and we had exactly the same experience with unloading. Zeke was on another job and I can't remember the young man who joined us instead, but he needs a pat on the back too. They never complained, never acted tired, or gave me any impression of anything other than professional attitudes in all our interactions. After unloading both trucks, Colby walked through the house with me to make certain everything was where we wanted it and double checked to ensure everything arrived safe and sound, which it did. If you desire a moving experience that bypasses the stress, use Elizabeth's and ask for Colby, Zeke, Zack, and Colton; they won't disappoint. Highly recommend.

I went with them because I thought at three times the going rate they would deliver exceptional…read moreservice. They failed at every level.

After being ghosted by another company, David and Raschel bent over backwards to take care of me…read morethe very next day! They had a crew out first thing that morning that was so courteous, efficient and careful with our belongings. Aaron, Tony, and Tre are the best crew!!!!!

We made the mistake by hiring this company earlier this year. The WORST experience we've ever had!…read moreOver $2k of damage to our items and they will NOT honor our damage claim and have lied to us about it. They broke one entire box (of about 12-15 boxes) of our carefully packed pottery. They said that if they had packed it, they pottery would not have broken?!?! See pictures. DO NOT BE TAKEN IN BY THEM!!!

We moved from the Chicago area to Chattanooga in September 2019. Anyone who has done an interstate…read moremove knows how stressful this process becomes. Jeff & team came highly recommended by my realtor & they exceeded expectations. They made an otherwise difficult process smooth and even pleasant. We've done local moves a few times & movers were grumpy, complaining, & generally unpleasant. We assumed a long distance move would be worse, but this crew was happy, hard-working, & friendly even after they loaded all our stuff in the truck. Bottom line: They did exactly what they said they would do & they did it with a great attitude. They packed our house up with care and clearly knew what they were doing. The same crew that packed us up in Chicago were the ones who unpacked us in Chattanooga. All our stuff stayed on one truck the whole time & wasn't loaded into a shared 53' trailer (this is what most of the large national chains will do). Our things were delivered on time and in perfect condition 48 hours after they were loaded on the truck. No national chain can do that. On top of all this, Hyde's quote was 30% cheaper than the lowest we received in the Chicago area or from the big van lines. I absolutely recommend you give these guys a call. Our experience was perfect from beginning to end.

I have been trying for five years for restitution on a ruined dining room table. Jeff assured me he…read morecould get it fixed or he would replace it. His contract stated that he would replace it. I have requested via Venmo numerous times and have never had a reply. I would never use this company.

We recently used Boundless to move us from NJ to NC. Matt and his crew (Dan) kept us informed at…read moreall times as to where they were and when we could expect them to arrive at our new home. They made our big move easy and stress free for us. Very reasonably priced. Everyone was professional and all our belongings arrived safely and NO DAMAGE. I would highly recommend this company for a local or long distance move.

Customer service excellent they work as a team and the customer is the most important. Nick knows…read morethe business well and makes sure everything is taken care of. Darnell is good and so smart. They are kind and considerate with the customer belongings. Jennie meets with the customer and shows you how no job is too big.

We can't say enough good things about River City Moving. From getting our initial quote all the way…read morethrough the final delivery, they were fantastic to work with every step of the way. We were coordinating a long-distance move using UPack, with our pickup location all the way down in Ringgold, Georgia, and River City worked with us on all the logistics to make it happen smoothly. The two young men who handled our delivery were incredibly professional, careful, and deliberate with every single item, truly treated our belongings like they were their own. The pricing was excellent for the level of service we received, and honestly we feel fortunate to have found them for our move. My wife and I have zero hesitation, if we need moving help again for any future relocations in the area, River City will be our first call. Grateful doesn't even fully cover it. Thank you for making a stressful move feel easy.

Just a tremendous experience. We moved out of two, 1bedroom apartments into one 2 bedroom apt…read more River City Moving took both jobs, combined them into one and did a marvelous job. They took time to wrap and pad all of our things. The team of three were friendly and professional and I would recommended them to anyone.

Absolutely amazing and a seamless move!!! They took the best care of everything and we cannot…read morerecommend them enough!

Zach and his team were absolutely amazing with our relocation move. All the guys were super…read morefriendly, quick, and very helpful with everything. I highly recommend them!!