We were really impressed with this entire experience, and I owe it to my 15 year old to say that…read moreshe had to go an entire day without a working cell phone, which was obviously torture, but within one hour, the guy working here gave her back her social life. The phone stopped charging and wouldn't turn on. We booked a 3pm appointment on a Sunday, they closed at four. The guy asked a series of questions and stated that, while he absolutely could not be sure, the problem could simply be a busted screen. He told us to come back in an hour. We came back, boom, he was right. Was it a costly fix? Sure. Was it WAY better than buying a new one? Without question. This place is professional and courteous all the way, something we haven't experienced anywhere else in the 505.

Jason was very helpful in clearing my phone of constant ads that made it impossible to use my…read morephone. He's known and friendly. Prices are reasonable.

Excellent service! Fast, reliable, friendly. My phone looks like new, plus they were able to save…read moreall my phone #, contacts and other customized information. Highly recommend!!

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.

Sent request on phone issue after an update. (Would no longer go into airplane mode) Received a…read morequick reply with the exact solution. Free! Awesome! Will definitely remember your company name and recommend you to others. Thank you!

Super fast replies when I reached out and he did a great job on my phone! I had multiple cracks in…read morethe screen and he fixed it within the hour!

Thought my charging port was completely messed up wouldn't charge or nothing even cleaned it myself…read morebut nothing took it to them and they cleaned it for me the right way now it works like brand new saved me from a $150 repair amazing work!!! 10/10 would go back if anything else comes up

These guys are top notch, always go above and beyond to get what we need fixed. Highly recommend…read morebringing your gadgets here for repair.

Honest, great service, priced right. You can trust this…read moreplace, the owner and employees are amazing. They always find the perfect fit and fix everything quickly at an affordable price. Replaced screens. Replaced charging port. Purchased great quality used I phones.

I've bought sold and bought multiple phones from Dan, I had got an iPhone 12 ProMax from them and…read morewithin 2 months the battery started to swell up and the phone randomly turns off. I was offered a repair for $75 and no help fixing it.

The best phone and accessories ! Valerie is is amazing! She helped me replace the band and cover…read morefor my I Watch and didn't treat me like a dummy lol I watched UTube videos and couldn't figure it out, They have a great selection of covers and bands for your watch, and while I was there she also cleaned and changed my protective film for my phone. Also if you don't see what you want she can order it for you .The prices are really reasonable, I will be a forever customer! Just a pleasant experience. And they are inside Walmart so you can do your shopping while you are there,

From the owner: The FIX, located inside Walmart in Bernalillo, NM, offers expert repair services for various tech…read moreissues, including cracked screens, dead batteries, water damage, and more. Our skilled technicians use advanced tools to provide quick and effective repairs, often completing them on the same day. In addition to repairs, The FIX sells stylish phone cases, durable screen protectors, reliable chargers, and the latest tech gadgets. We prioritize transparency with upfront estimates and competitive pricing. The FIX also offers affordable phone insurance options through AKKO for added peace of mind. We aim to be a trusted partner in navigating tech challenges, ensuring customer satisfaction and helping you stay connected. Visit The FIX for all your tech repair needs in Bernalillo!

I have worked with PC Expert for 15 years. I have several businesses and I am a writer. He is the…read morebest. John K.

From the owner: At PC EXPERT, we specialize in fast, reliable, and affordable computer repair services. Whether…read moreyou’re dealing with a slow laptop, a virus infection, hardware issues, or need custom upgrades—we’ve got you covered. Here’s why our customers trust us: • Expert Technicians: Our team is highly trained with years of hands-on experience repairing all types of computers—Windows, macOS, laptops, desktops, and more. • Fast Turnaround: We know how important your computer is, so we work quickly to get you back up and running—without cutting corners. • Transparent Pricing: No hidden fees, no surprise charges. We offer fair and upfront quotes before any work begins. • Personalized Service: We treat your device like it’s our own, and we’re always happy to explain the issue in plain language—not tech jargon. • Satisfaction Guaranteed: Your satisfaction is our top priority. We stand behind our work and make sure it’s done right the first time. Whether you need a quick fix or a full system overhaul, PC EXPERT is your go-to partner for dependable, professional service. Visit us today and see why we’re the trusted name in computer repair!

I was going to go to my other guys... but they were over $400 and they didn't have the part so it…read morewas going to take 5 days. So we called here. Hayden answered, he was very knowledgeable, assured us he had the part, quoted us $285. Made us an appointment for 4:00, told us it takes about 2 hours. When we arrived at 4pm...guess what... it was EXACTLY as Hayden quoted. They took my phone, fixed it perfectly within an hour, I might add... and charge a far less amount than the other guys. This is the place to come now, if you have broken electronics.

Complete waste of time. Made an appointment for a repair covered by insurance only to drive halfway…read moreacross town to be told there is no point in making an appointment and everything is first come first served and have them try to blame the insurance company. I didn't make an appt with the insurance company, I made it from this businesses website. If you don't understand how appointments work don't offer them.

My husband dropped his iPhone 6 Plus. So I went on Yelp to search for a place I could repair…read moreit....after calling Apple and being told it would cost $169 to repair the glass and they would also have to keep the phone for a while. I called The Cell Masters and Zaid answered. I told him the problem and he said to come right over and he will get it repaired within 5 to 10 minutes. We went right over and Zaid was very welcoming and and took care of the problem within 10 minutes as promised. Zaid went above and beyond!! We can tell he feels the customer comes first and wants to see happy customers. Extremely accommodating! They have a full line of product there too. I'm spreading the news with friends and family to let them know if they ever need help with their cell phones this is the place to go! Thank you so much Zaid for the top notch service you gave us! Look forward to continuing to take our business there.

DO NOT GO HERE. You will get scammed!…read more We will be filing a consumer protection complaint with the NM Attorney General. Here's the link for anyone who has had a bad experience to submbit a complaint: https://secure.nmdoj.gov/ecs They break your phone, ignore you for weeks, and refuse refunds. They replaced my screen on July 4th but the under-display fingerprint sensor no longer worked. I took it back a week later, was told they'd order a new part and replace the screen, AGAIN, and call me when it came in. I waited 3 weeks, called 3 times, no response. Returned to the store August 1st for a refund but they refused for the following reasons: 1: They claimed they couldn't calibrate the sensor because they aren't allowed to touch customer fingerprints. (The Google calibration tool uses a rubber piece, not a finger) #2: They openly admitted they install cheap aftermarket screens that "don't like to calibrate." #3: They claimed the screen and fingerprint sensor are separate issues. On a Pixel 7, the sensor is built directly into the screen assembly. #4: They told me it was my job as the customer to do the hardware calibration myself. They install cheap, incompatible parts, ignore your attempts to contact them, expect the customer to accept a new screen with non-working biometrics, and refuse to refund. Transcript available for reference to anyone who would like.

Prompt, professional, courteous service at a very reasonable price…read more Chad quickly identified the source of my laptop's problem and corrected it. In addition, he did other diagnostics to confirm my machine is virus-free and suggested a free malware checker, along with some other recommendations to keep me humming along. I work from home and my computer is essential to that, so having the issue resolved efficiently was paramount. Chad's mobile service kept my downtime to a minimum, and even though it took just half an hour, I still consider his fee a good value for his work. Highly recommended!

Paid $135.00 to have Chad - the owner of the business get rid of malware on my PC. I told him I…read morethought I was being targeted. I think he just ran Malwarebytes on it, which anyone can do - and reinstalled the system (which I'd already done). After I continued having problems I contacted him and told him I found out my PC not only had a known vulnerability that required flashing the Bios, but that when he returned it the "Secure Logon" was switched OFF. He'd also left a Wi-Fi "known network" on my PC that I verified was his. I told him I switched "secure logon" back on, to which he responded with a "thumbs-up." Problems have continued and increased. I believe it's a rootkit based on the vulnerability and history, and asked Chad to make it right - to which I received absolutely no response. I'm being stone-walled. So I paid $135.00 for nothing but more headaches and days on end of trying to solve the problem myself. He hasn't shown any sign of backing up his work, and returning a laptop with "Secure Logon" turned off, showed a lack of professionalism in yet another manner.