I just took my watch to Fast Fix Jewelry and Watch Repairs, paying $149.95 for a hand adjustment, new stem, and their "watch spa" service. When I picked up the watch, it initially seemed fine, but once I examined it in better lighting outside, the poor quality of the work was obvious. The inside of the glass had visible fog and streaks, and the watch looked dirty overall. I immediately went back to ask them to take another look, even questioning whether the "watch spa" service had been done. The employee assured me it was completed and that the difference would be noticeable in the cleanliness of the links. She told me more cleaning would require an additional polishing service. (Putting a watch in an ultrasonic cleaner for 5 minutes shouldn't cost $49.95.) However, after further inspection, the watch had new fingerprints and scratches on the hands, no noticeable cleaning, and was missing the o-ring for the watch back. The quality of the work was extremely disappointing. I should've noticed the warning signs sooner. The watches on display inside the store are Chinese look-alikes for more expensive brands. For example, all the CURREN watches they have in the ROLEX cabinet for $200+ can be found online for less than $30. At $25 an hour, I worked six hours to pay for this repair, but they spent less than 90 minutes and returned subpar work. I definitely would not recommend this shop if you're expecting quality service or fair pricing. To be fair, they did swap out the stem like I asked them to. If you need a battery replaced, they'd probably do a good job, that's the 2 stars. But so would the guy at the swapmeet. And you wouldn't pay $150 for it. UPDATE: They replaced the stem with a stem from Swiss Legends. Chinese POS parts. They should at least give me my Noma III crown back! I'm a pretty fair guy. I took it back to let them take another shot at it. A quick swipe with an alcohol wipe and a "stop bitching about it" look and I had all I could take from this shop. I'm glad it was an Invicta and not my Seiko Chrono or Grand Seiko. Everyone out here trying to rip everyone else off. read more

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Don't come here and make the same mistake we did. they absolutely butchered this brand new ring I brought in to be resized. the amount of abrasions and dings is ridiculous for such a small task. from a 7 to a 6.5, a .5 difference. I'm no expert but come on now how do you mess up this bad? this is definitely an example of carelessness and unprofessionalism. there's even wear in places that shouldn't have been touched. their jeweler should not be a handling peoples possessions if he doesn't take pride into his craft. I can't believe they looked at it, said this looks good to me, and called us to pick it up. The worst part is no one took ownership and apologized. lesson learned, let my mistake be a lesson to future customers. do your research. read more

Fast Fix - Jewelry Repair Near Me - Riverside, California

Very quick watch band resize and wonderful kind service. I will definitely come back here for future services. read more

Fast Fix - Jewelry Repair Near Me - Riverside, California

I have been a customer here for over 10 years, I went in today to get batteries put in on 4 g shock watches, I use to get 3 yr warranty on my batteries in the past, now after placing new batteries and charging me I was told that warranty is no longer available and had to pay extra for it and on top of that I would be charged for them to set my time. I was in shock on how this place is trying to nickel and dime for everything, the lady rein had horrible customer service and always had a smart ass remark on her responses. I do not recommend this place at all, the receipt comments are lies as my watches do not have scratches and wear all over the place as stated... go to BAYSIDE watch intead also at the mall... BATTERIES are $19.95 less expensive, they have a 1 year warranty at no additional cost on top of free time set & friendly staff. read more

Fast Fix - Remarks on receipt are lies, my watches do not have scratches or wear out all over. - Jewelry Repair Near Me - Riverside, California

Dropped off a 14kt hollow rope chain for repair. Less than 48 hrs it broke at the repair site. I went back and they tried to tell me it was repaired prior to them, which was false since it never had repairs before. They told me I had a defective chain to justify how their repairs are appropriate. Then they told me it broke at a different soot but as a courtesy they will repair it. After the 2nd repair, the chain broke again with 48 hrs. I had other chains I was going to bring to them but after this experience I won't. Customer service was horrible, repair was horrible and I still have a broken chain. read more

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They are always curious and finish the job in a timely fashion. Priscilla is very attentive and friendly. She went over and beyond for me today to repair a cherished item . Thank you read more

Look at the response to my review. They are now lying in their defense. I never told them I'd leave a review, nor did I say anything accept "no thanks". Then I went a few stores down and got my watch battery replaced for $15! By the way, it's a $1,400 watch. LOL. Check the other reviews here and you can see that many people say the same thing about their price gouging. By the way look at how awful their spelling is in the reply. Do you want someone who can't even spell tinkering with your expensive watch? Yikes. This is just a bad business run by greedy uneducated scammers. read more

the lady rein scratched my brand new watch and then had the audacity to say it was already like that. never coming back

I went in to engrave a bracelet. They were so fast and helpful with the process. I would definitely go back again. The price was super reasonable. I was very satisfied with the work. read more

Took my watch for battery replacement, they were great and the service was fast, thank you!

Amazing service! Always welcoming and a great experience overall, thank you for being the Best at what you guys do.

I took my n my watch for a battery. They said I needed a movement so I waited abouff to 6 weeks then they say they can't fix go buy another watch. Imagine being told that. So I take the watch home then realized something funny . You can look at the photo and see for yourself. No one touched my watch except them so they gave the watch back to me in this condition. read more

Fast Fix - A watch that went in for repair and in worst condition that I brought it in. Notice anything funny about the watch face ??? - Jewelry Repair Near Me - Riverside, California

We have been coming here for years and yesterday we came in to fix two of my husband's watches that needed new batteries. The lady with the black hair, her service needs work. The way you talk to your customers and your tone. You need to be more careful with your choice of words. First she says is your warranty expired and we told her we were not sure, she began to open one of the backs of the watches and said one of your screws is missing. My husband stated well not sure I only bring my watch here so maybe the guy that fixed it last didn't put it on, or he wasn't sure why as he doesn't mess with the screws, then with her sarcastic tone she says it maybe it just fell out! Either way the screw was missing. What she should have said was sir, one of your screws is missing on your watch, let me see if I can find a replacement. Her energy was all bad and for this reason I won't be bringing any of my watches there as there are several places that do this in the mall. When we came to pick the watches back up you would think she would have set the correct time but that was not the case. Not only did she exemplify poor service she easily also very lazy in a sense. We walked in with her and the other gal on their cell phones looking a personal stuff so you had time for non work related stuff but you couldn't even set the time on watch you just changed the battery to, ridiculous. Do better! Battery warranty is $29 I believe. I checked in on Yelp and she wouldn't allow me to use the coupon offered because I wasn't buying an item, however I'm buying a warranty on 1 watch and a battery on 2 watches. No sense and again for that reason I'm straight on coming back here. Service is everything!!! Oh and my husband asked if she was able to find a new screw and she said No! read more

Fast Fix - Isn't purchasing a warranty and changing your watch battery on 2 watches a service? She refused to honor this coupon. - Jewelry Repair Near Me - Riverside, California

Best and fastest service!! Love coming here and having them work on my watches. And the employees are very sweet and helpful

Went to this place got my chain fixed, flawless seamless, beautiful wonderful pricing recommended five stars up!

overcharged for.a battery and said they could repair the stop watch settin. When I went to pick it up they said they couldn't repair the problem and I had to send it to the manufacture. read more

Charge $5O to replace a watch battery and doesn't even set the correct time on the watch. Save yourself money and replace the battery yourself. Definitely lacking customer service. read more

Excellent service and workmanship fixing my broken (metal) eyeglass frame. Very happy and will return if we need something fixed!!! Highly recommend. read more

Highly recommended! They fix my necklace on a very reasonable price. Great service! Quick turnaround. read more

Fast Fix - Necklace - Jewelry Repair Near Me - Riverside, California

THANK YOU, Wess AND Marlene about fixing my watch and being so KNOWLEDGABLE about WHAT services that I NEEDED on it, TOO!! You 'BOTH' were so KIND, a I 'LOVED' how I was Greeted and Serviced the minute I walked into the store!! NO WAITING. I REALLY liked that!! And most IMPORTANTLY, I was told that my watch would be able to be fixed in a day, TOO!! THA-NK YOU, Wess AND Marlene!! You guys are 'BOTH' AWESOME!! :-D read more

Fast Fix - Me, Valerie McNulty sitting in my car about to go into The Fast Fix Jewelry and Watch Repair Store, in The Tyler Mall in Riverside, Ca. . :) - Jewelry Repair Near Me - Riverside, California

I'm very pleased with the service I received from Fast Fix, they were professional very helpful and performed outstanding service on my watch that needed repairs. If you need watch servicing please look them up. read more

Maya was very helpful and so sweet! She helped fix my adjustment on my watch! The price is a little pricy just for a Watch adjustment; however, better for professionals to do it than me LOL! She was very informative about their policy and was very quick to adjust the Watch! read more

Fast Fix - Gold watch - Jewelry Repair Near Me - Riverside, California

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I had a great experience as they were very helpful and fast service. My necklace was fixed in no time. Can't go wrong with fast great service and definitely come by and see them. read more

Owner tried to charge me $110 to resize my ring, which was ridiculous in itself, she gave me a $13 discount, and when I went to pick up my ring which by the way was BRAND NEW, and gorgeous and shiny, I picked it up and it was all scratched up on the outside and inside, it looked like I have had that ring for years and had gone to the gym in it how bad my ring looked, I'm mortified that these people charge this much for the quality work they did on my ring. Not only that but the ring was still loose like they didn't even do anything, I have to now go back a second time to have it polish and resized. I'm scared to even take it back to these people again but I'm I need it done asap. Take your precious jewelry else where or check it really well before leaving the store. I'm so pissed. $110 for this type of work? This should be ILLEGAL. Brand new ring out the box, now looks like this. They tried to explain that because it was plated, that it was bound to look like that. So then next time tell the customer that the ring will look like crap after resizing it? Otherwise I would've never gotten it resized here. UPDATE: I added the pictures AFTER the redo and they fked it up even more and made it look WORSE. Never going back. Ring looks so dull and nothing close to how I brought it in read more

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Marlene was wonderful, such a sweet and profession person would definitely recommend! She helped with my ring cleaning and have me so much useful information for the future. Thanks Marlene! read more

Amazing repair and sizing service. The team here is incredibly knowledgeable and helpful. I had to get my fiancee's engagement ring resized and it was missing a diamond which I didn't even notice. They replaced the diamond and resized the ring with impeccable skill and expertise. Their pricing is fair and it's worth every penny. I will definitely be coming back in the future for any jewelry repair/sizing needs. Oh and not to mention...they completed both in less than hour and polished the ring to perfection!!! Thank you Fast-Fix Riverside team! read more

Fast Fix - My watch they resized. I couldn't get a proper photo of the ring to show the amazing work they did. - Jewelry Repair Near Me - Riverside, California

I took my brand new engagement ring(not even 24hrs old) to have sized down. I left the shop with my diamond extremely loose you can hear it rattle when I shake my hand and both sides of the ring have huge scratches as if they shaved off some of the white gold and then had it shined over as if I wouldn't notice. Needless to say they ruined my engagement ring and now on top of the $150 I spent to have them do a poor job I have to spend even more to have it fixed. 10/10 would NOT recommend. I'd give 0 stars if able. ***I called a day after and left my name and number asking for the owner to call me back and it has since been 4 days with no return call. read more

Sam hooked it up fast and quick! He knew was my issue was and had a solution to my watch. I would highly recommend Thanks again read more

Fast Fix - SAM took care of me as soon as i came in. He has great customer service and on point with his knowledge. Thank you again! - Jewelry Repair Near Me - Riverside, California

Took my watch to fix crown. They broke the watch to where it is now inoperable still charged me for the crown. Could never find mechanism or perform the repair took more than a month repeat calls to get any information. Wasn't the best experience read more

Great service, very detailed and fast. Within an hour one ring was resized and polished and another ring had a missing gem replaced. I highly recommend this establishment, especially if time is a factor! read more

I visited Fast-Fix, Riverside-Tyler Mall on May 10, 2023. I had 2 repairs (1) a 22k gold chain with a break hanging on by a thread. (2) a white gold necklace with heart pendant needed to be swapped out by a platinum necklace. I was quoted ridiculous price of $69.95 for each repair. Reasons told were (1) repair is pricey because it is 22k gold and its hard to repair. (2) the swap is expensive because we have to use the laser machine to be precise and it is very costly to run that equipment. I started feeling extremely uncomfortable with all the whispering and hand motions. My gut feeling told me "walk away this is a SCAMMM." I am so glad I listened, because after almost missing getting FASTLY robbed by FAST-FIX, I decided to stop by the other repair shop a few doors down from Zales Jewelry shop, Its called "Time To Repair." I had the repair done on the 22k gold necklace by a truly honest man named "Bill" with a well oiled working moral compass. He charged me $40 for the repair and swapped out the necklace right then and there for FREEE. I am not writing this review because of the FREE repair, but rather of the morals, values, honesty, great customer service, and finished repaired product I received. If anyone needs any repair done PLEASE go to "Time To Repair." Stay clear of these scam artists running an organized scamming operation. LESSON LEARNED! read more

Fast Fix - Jewelry Repair Near Me - Riverside, California

I got my rings fix,it cost me $309.00 for 2 rings.I got them fix.One cipped.The gold is falling off.They clean my rings.Im going to get the one messed up,fixed again.I payed to much for some work not done right. I'm going to call again.I Payed to much,for it to be a failure.I am not happy. read more

LOVE LOVE LOVE THIS PLACE!!! I can't believe how fast and reliable they are!! 100000% read more

This is an outstanding jewelry repair shop with superior customer service and reception by Eunise, who carefully inspects each piece to be repaired and consults with Mike the in house expert for the cost estimate and time frame for repair. The pricing is fair and a good value for the quality of work. Cleaning of jewelry is also available and my individual pieces were restored to new gleaming luster. Mike is a seasoned tradesman with a myriad of skills in watch repair, horologist, gemology, silversmith, diamond setter and jewelry knowledge and talent that is at the highest professional standards of his craft. Fast-Fix is a hidden gem. They are independently owned and operated and with this particular location, a pride of ownership is shown, with professional etiquette, value and superior quality of work. Highly recommend! read more

Wonderful service and agreeable pricing. I had a necklace chain repaired and it was done in less time than estimated, plus polished. Thank you! read more

Wonderful help! Sam gave me such a great deal on fixing my ring and polishing everything I had with me!! I have a small finger so I hate buying rings cause they never fit but now I am excited to buy my next one knowing he can size it for me!!! The girls at the front were also very wonderful!!! They reminded me of my nieces always with such beautiful smiles! read more

I needed an extra link installed on my Rolex explorer. I always go to this location for all of my watch needs. They are professional and knowledgeable. I am always impressed by the fast and professional work. I highly recommend using fast-fix. Always an easy and painless experience. read more

I brought in my watch for a battery replacement, the rep was extremely courteous and professional. Examined my watch and gave me up front pricing. Went ahead with the replacement and within 10 minutes I was done. read more

Just need a couple watches and batteries and he took care of me immediately while I waited. Very reasonable

Just amazing...I had spent 4 hours trying to get knot from necklace, less then 5 mins it was taken care...the amazing team that worked there were just amazing.... In the future will be returning for batteries for watches etc....also let anyone I know about the amazing service.. read more