The timing was wonderful, the representative was knowledgeable, professional, and extremely…read moreexperienced in the field that she was assisting me with. She showed me things about my credit. I never knew or understood, she help me understand how to get to the next three levels, and I was very important for my new business. I simply appreciate Monica, for all she did to assist me with my business venture.

Monica honestly is AMAZING! She was super helpful throughout the whole loan process! She made sure…read morei was comfortable along the way

Review #842 Posted on 12.27.24…read more I've came to this branch ever since moving here in 2018. All the employees are super welcoming & friendly. My most recent visit was to get my son his own checking account with debit card. Denyse is always super helpful every time I come in, and she helped me set up this appointment, & then I came in with my son, and explained everything to him on how things work with his debit card and account. Stop by here, and they'll take care of your banking needs. They're located on Grant Line Road.

The customer service is absolutely terrible from the financial planner to telephone customer…read moreservice. They delay every transaction possible and do not have any documentation available on line to verify transactions. Go somewhere else!

Great service and excellent quality and timely response with everything I needed with. A+ customer…read moreservice from ms.Olivia Cortez and was handled swiftly and professionally.

Nigel & Markie are wonderful! I visited this branch last Saturday and the customer service was so…read moregood! We were immediately greeted by Nigel when we entered the building. Nigel made me feel seen & valued. He kept me up to date on wait times, etc. Nigel had amazing customer service and is a great face of this organization! It's easy to see that he takes pride in his work and he has a great attitude. Please keep Nigel! Markie also provided wonderful support and assistance. She was very knowledgeable about everything Golden 1. She possesses great customer service skills and her disarming demeanor really lends to that. If you are looking for a Golden 1 branch I recommend this one!

I've been banking with Chase (Wamu) for 20+ years. I keep a considerable amount of money with them…read moreand have most of there Credit Cards and services so I can say that I am at the very least for them a good customer. Most of my banking is done online but just recently I bought a second home and on rare occasion NEEDED them for a trivial wire transfer. I can tell you that this branch stinks. I walked in and sat down; I was then told that the ONLY person that knows how to do a wire transfer was busy and they sent me to another branch! Seriously! One person in the whole Bank knows how to do a transfer! I went to the other Tracy branch and service was worse. 3 stars only because I enjoy the apps, mobile and online banking. I will probably be switching over to Credit Union as they did a horrible job the few times I actually needed a branch. To employees; Acknowledging and treating your customers a little better will secure your job and go a long way! (You know who you are!)

I was at the branch at 8:55 before they open, when they opened I was the first one in the door and…read moreno other customers were there. I went in to open a youth checking/savings account for my 16yo. They told me they have 2 business bankers but they both had appointments at 9:30 so they couldn't help us until the afternoon. They said it would take 45 mins to open a new account. We do all our banking with Chase, it's crazy that I have to make an appointment for something as simple as a kids account, the teller was unwilling to be helpful or even ask a banker if we can smash it out quickly. Terrible customer service

Ms. Taranjit Kaur holds the position of Assistant Vice President and Senior Buyer at Bank of…read moreAmerica. She has provided financial advice that has yielded long-term positive outcomes. Initially, I misidentified her as the Branch Manager due to her significant presence and expertise. Ms. Taranjit consistently offers assistance during busy periods in the lobby and greets each customer with warmth and professionalism. Her high standard of service plays a vital role in the continued growth of Bank of America. Appreciation for her exceptional service is well-deserved. of America. Thank you for your exceptional help and service.

Horribly run branch. This is the tenth time (10th!!!) I've been to this branch to close a business…read moreaccount and every time I come back the lady tells me I need something different. Now I'm sitting here in the lobby, 53 minutes past my appt time and she's still with the previous people that have taken almost 2 hours. It's probably irrelevant since she'll just tell me that I now need a another document that she didn't tell me about the last time. Two appointments ago she was supposed to fax something to some other department but apparently never did, so now we start the process all over again. She's got an attitude and has no idea what she's doing.

This bank's service is quick and polite. Nice change from a regular bank. I strongly recommend;…read moreonly thing, they're closed weekends but have everything you need. Including free atm and automatic overdraft protection.

I don't know what people are complaining about, but I have only received the best from Operating…read moreEngineers and I'm not even the member (my father is). My branch is Tracy, but because it's close to Las Positas I occasionally come here. *On one occasion, I lost my card and they were so kind enough to issue me a card right then and there. The staff is super friendly and treated me with the upmost respect. Everyone I meet who notices the OE3 credit union card has nothing but good things to say about the credit union, as well as, the establishment itself. *Note that they do not do this anymore because they aren't able to print these style of cards.

I have bill pay with them. I have set up auto-pay. They constantly cancel payments with out…read morenotification. I have funds in the bank. I have been complaining about errors. Then they get vindictive. As soon as we can we are switching banks.

Absolutely amazing service. Went above and beyond to help me. I'm an out of town customer.read more

Been Banking here for 5 years now and they have always token great care of me. This Location is in…read moresafeway parking lot which is jammed packed. Bank is Clean and sanitary. I was in there the other day because I Needed help with stop payment on an ACH and Hector fought for an hour to straighten the mess out through no fault of their own. Thank you Uncle

Do not I repeat do not use this place they're atm stole 500 dollars from me as I was making a…read moredeposit the atm completely shut off and customer service did nothing because I'm not a member this place needs to be shut down

It was easy to set up an account, very personable employees, convenient location, and their mobile…read moreapp is easy to navigate

Friday 2/6/26, ATM is down so I have to go inside for cash…read more 2 tellers are open but they say "we'll be with you in a minute". These 2 are just staring at their computer screens. You already have an ATM down and now 2 employees not helping a customer and it's a Friday afternoon. After a few minutes, close to waiting 5min, I start walking out. It's not until then do one says "Sir, I can help you". I decided to leave told them how ridiculous it was inside with broken ATM on the outside. Had no problem paying a fee to get cash from another bank. That ATM worked so it tells me it's time to find a better bank. *2/14/26 ATM was working but you could not get cash.

The wait times were reasonable as I came to this bank during my lunch break. The customer…read morerepresentatives were very professional and friendly. They were able to help me with my domestic wire transfers.

Will not pick up phones even when they have no one to help in person . You can call but they will…read morelisten to it ring ring and ring like other patrons have said . Probably should just close this bank too and visit the unemployment line if they can't do their jobs