The timing was wonderful, the representative was knowledgeable, professional, and extremely…read moreexperienced in the field that she was assisting me with. She showed me things about my credit. I never knew or understood, she help me understand how to get to the next three levels, and I was very important for my new business. I simply appreciate Monica, for all she did to assist me with my business venture.

Monica honestly is AMAZING! She was super helpful throughout the whole loan process! She made sure…read morei was comfortable along the way

Review #842 Posted on 12.27.24…read more I've came to this branch ever since moving here in 2018. All the employees are super welcoming & friendly. My most recent visit was to get my son his own checking account with debit card. Denyse is always super helpful every time I come in, and she helped me set up this appointment, & then I came in with my son, and explained everything to him on how things work with his debit card and account. Stop by here, and they'll take care of your banking needs. They're located on Grant Line Road.

The customer service is absolutely terrible from the financial planner to telephone customer…read moreservice. They delay every transaction possible and do not have any documentation available on line to verify transactions. Go somewhere else!

If it wasn't for Vijay, I don't think I would've been able to get my dream car. He made the entire…read morecar loan process so incredibly easy and took the time to explain everything in honest and comprehensible terms to me, someone who had no idea what I was doing. He was truly the light at the end of the tunnel for my hair-pulling stress filled week of dealing with mannerless car salesmen and the sudden loss of my best friend (my cat). To say the least, he went above and BEYOND his duties at his job and it was amazing to be blessed by someone who actually cares about giving the best customer service. I cannot thank him enough for his astounding work ethic and how much his goodwill was so needed in a testing time. This is exactly the kind of trustworthy person who should be working in financial customer services. Thank you so much Vijay!! I'm finally living out my Subaru traveling dream!!

Nigel & Markie are wonderful! I visited this branch last Saturday and the customer service was so…read moregood! We were immediately greeted by Nigel when we entered the building. Nigel made me feel seen & valued. He kept me up to date on wait times, etc. Nigel had amazing customer service and is a great face of this organization! It's easy to see that he takes pride in his work and he has a great attitude. Please keep Nigel! Markie also provided wonderful support and assistance. She was very knowledgeable about everything Golden 1. She possesses great customer service skills and her disarming demeanor really lends to that. If you are looking for a Golden 1 branch I recommend this one!

Very welcoming, professional, and friendly staff when I did business this afternoon. I was greeted…read moreas soon as I came in, provided friendly and efficient service, thanked when concluding business. My transaction was handled with care and accuracy, overall I was thoroughly pleased.

Eva helped me resolve an issue with my new account promptly and in a friendly and professional way…read more Best experience I have had with a bank in over 20 years please give this woman a promotion!

Ms. Taranjit Kaur holds the position of Assistant Vice President and Senior Buyer at Bank of…read moreAmerica. She has provided financial advice that has yielded long-term positive outcomes. Initially, I misidentified her as the Branch Manager due to her significant presence and expertise. Ms. Taranjit consistently offers assistance during busy periods in the lobby and greets each customer with warmth and professionalism. Her high standard of service plays a vital role in the continued growth of Bank of America. Appreciation for her exceptional service is well-deserved. of America. Thank you for your exceptional help and service.

I tried every way possible before posting this review, but just seems like no one care, I'm posting…read morethis review now with the hope that someone can see it help me with this situation. Legally or a consumer protection agency. And for people to be alert when you go to this location to use the ATM machine. On Tuesday December 23rd, around 7:50 I went to this location to get $800 to go buy Christmas presents for my family. The atm machine seemed to have trouble getting the money out, after almost a min or so. The machine says an error has occurred and cancels the transaction. I move on to the next ATM machine to get my $800 dollars, and the ATM machine says I'm Maxed out on my cash take out for the day. I check my app & it shows that I took the $800 out, at that point I knew this would be a nightmare and take a few days to get my money. I go back to the first ATM machine thinking the money is stuck in there. I get $20 out just to see what would happen. The $20 came out no issue. So I assumed the next day my money will be in my account. I called in at that moment but was closed, called in the next day and they explained to me the ATM detected an issue and initiated the process to return the money to my account & had to wait 7-10 days to see my money in my account. 7 days later I call, go through the same all process explaining AGAIN, and I get transferred to the FRAUD department. Now I'm committing fraud claiming my own money?... the fraud guy says there's no fraud there since the machine detected an issue. I get transferred to claims AGAIN, the tell me one more time the process will take 7-10 days AGAIN, after admitting the machine had an issue. It's going on 2 weeks now, went twice to the branch and asked for the GM, the employees REFUSED to get the GM out to talk to me. An acting assistant manager came to me the 3rd time I went. She was cool & seemed to willing to help. But at that point I'm over it. I just want my money so I cancel my accounts there and end this nightmare. after that they admittedly said it was their mistake & not sure why it's taking long. & pretty much refusing to give me the money at that moment. I walked out again with no answers or not my money into my account. At that point What laws protect me there as a victim & a consumer? None, but if you owe them money and you're late. They over charge you with fees & calling multiple times a day & relatives trying to get their money. But when it's the consumers money they just don't care. Now, I'll be late on my mortgage because I used part of that money for my week expenses. After they said would take 7-10 days or less. Now it's almost two weeks and still no one can give me a solid answer or solution to this Issue. And to make it worse, I usually deposit my check there & after they had it on hold for 3-4 for days. The day it becomes available that Happened. Before that would take a business day for funds to be available every time I make a deposit. But at this point they refusing to give me my money and I know there's a way I can file a complaint locally, state & federal level. And I won't stop now. Now seeking legal advice & willing to go the legal route if necessary.

This bank's service is quick and polite. Nice change from a regular bank. I strongly recommend;…read moreonly thing, they're closed weekends but have everything you need. Including free atm and automatic overdraft protection.

I don't know what people are complaining about, but I have only received the best from Operating…read moreEngineers and I'm not even the member (my father is). My branch is Tracy, but because it's close to Las Positas I occasionally come here. *On one occasion, I lost my card and they were so kind enough to issue me a card right then and there. The staff is super friendly and treated me with the upmost respect. Everyone I meet who notices the OE3 credit union card has nothing but good things to say about the credit union, as well as, the establishment itself. *Note that they do not do this anymore because they aren't able to print these style of cards.

I have bill pay with them. I have set up auto-pay. They constantly cancel payments with out…read morenotification. I have funds in the bank. I have been complaining about errors. Then they get vindictive. As soon as we can we are switching banks.

Absolutely amazing service. Went above and beyond to help me. I'm an out of town customer.read more

Been Banking here for 5 years now and they have always token great care of me. This Location is in…read moresafeway parking lot which is jammed packed. Bank is Clean and sanitary. I was in there the other day because I Needed help with stop payment on an ACH and Hector fought for an hour to straighten the mess out through no fault of their own. Thank you Uncle

Do not I repeat do not use this place they're atm stole 500 dollars from me as I was making a…read moredeposit the atm completely shut off and customer service did nothing because I'm not a member this place needs to be shut down

Friday 2/6/26, ATM is down so I have to go inside for cash…read more 2 tellers are open but they say "we'll be with you in a minute". These 2 are just staring at their computer screens. You already have an ATM down and now 2 employees not helping a customer and it's a Friday afternoon. After a few minutes, close to waiting 5min, I start walking out. It's not until then do one says "Sir, I can help you". I decided to leave told them how ridiculous it was inside with broken ATM on the outside. Had no problem paying a fee to get cash from another bank. That ATM worked so it tells me it's time to find a better bank. *2/14/26 ATM was working but you could not get cash.

Amazing staff, always helpful. Always handle all of my business quickly and effectively. Feels like…read moreyour local coffee shop, very personable. If they cannot help you, you receive a call within minutes after you call. I switched from BofA due to their terrible service and surcharges on my account. BMO does none of this and is always available. Would recommend to anyone.

The wait times were reasonable as I came to this bank during my lunch break. The customer…read morerepresentatives were very professional and friendly. They were able to help me with my domestic wire transfers.

Will not pick up phones even when they have no one to help in person . You can call but they will…read morelisten to it ring ring and ring like other patrons have said . Probably should just close this bank too and visit the unemployment line if they can't do their jobs