This is a place u can go that u can honestly depend on fantastic services for a payday loan I…read morepersonally love Patricia she's the bomb diggetie always can depend on this place for a payday loan in advance

As a new customer and with minimal documents I was helped right away. Within 15 minutes I was in…read moreand out with the loan that I required. No hassles, no attitudes. It was a pleasurable experience in every way and I highly recommend you give them a try. I was so surprised at every aspect of this transaction. I will be back to see them!

Maria is always amazing and so friendly n helpful every time I need assistance. Ask for her she'll…read moremake your day better

Vanessa at Ace Cash Express in San Pablo Ave Oakland went above and beyond to help me. She had a…read morelong line waiting as she didn't have any helpers, yet managed well under pressure. 5 stars for her!!!

01/02/24- Came here to cash a check. I had tried at Local Walmart but they "couldn't" process it…read more I was helped by Anne to get it cashed. Due to some issues that I had at Walmart, she had to take some extra steps to get authorization. She took the time to make sure it was ok and received the authorization. It took longer than probably is usual and she thanked me for my patience. I appreciated that and that she did everything she could since I was a new customer.

I think the ladies that work here are very nice they have always acknowledge me when I walk in…read more even if they are helping another customer they let u no that they will with u as soon as they can . I dont really ever wait long of at all before I go in I look online and it shows the least busy times and I try to go in at those times if I can. I've never waited longer then 5 to 7 min, these girls are fast and knowledgeable. I m not sure were the 2 stars come from on there site ratings? However, I do think the reviews should only go back so many years because this is 2026 and there's most likely a hole new staff then there was in 2019 like some of theses reviews are from so it seems to me they should mabye fall off after 5 years to atleast give the place a chance to redeem itself alot can change in a solid five years . Just a thought . But I disagree with the 2 star rating. I've been to antioch and straight got into a fight with the lady behind the counter she was rude trying to keep my check and I finally got it back and she yelled at me about it being fake till I walked out ths door and she was totally wrong I cashed it no problem after I left there. Anyways that placed closed hmm i wonder why ? Pittsburg is slow as shit always a line and I waited 40 min last time six girls working only two helping people once u get up to counter they are nice and fast its just getting up to counter can take a minute. Tracy is 10 times better then any of those places . No doubt I give um 5 stars in 2026 no doubt ! never had a issue and im in there once a month for over a year now .

If it wasn't for Vijay, I don't think I would've been able to get my dream car. He made the entire…read morecar loan process so incredibly easy and took the time to explain everything in honest and comprehensible terms to me, someone who had no idea what I was doing. He was truly the light at the end of the tunnel for my hair-pulling stress filled week of dealing with mannerless car salesmen and the sudden loss of my best friend (my cat). To say the least, he went above and BEYOND his duties at his job and it was amazing to be blessed by someone who actually cares about giving the best customer service. I cannot thank him enough for his astounding work ethic and how much his goodwill was so needed in a testing time. This is exactly the kind of trustworthy person who should be working in financial customer services. Thank you so much Vijay!! I'm finally living out my Subaru traveling dream!!

Horrible! no monthly statement on auto loans. I was told if…read moreI want to pay additional principal on my car loan I had to call them each month! They have decent rates on some types of savings but I'll stick with ALLY online, much, much easier to deal with !!!!! I'm going to payoff my loan with these guys and never return!!!!

6/9/2023- I came to the bank today to get a cashiers check that I get at least once a month,…read moresometimes twice a month. I use direct deposit for my paycheck from a well known worldwide company. I wasn't allowed to get the cashier check until the direct deposit cleared. I've been a BOS customer since Sep 2018 after moving to Tracy. I've worked for this worldwide company since Nov 2021 with direct deposit from day one, so I have had direct deposit for over 1 year and 7 months receiving direct deposit every week on the same day. I was told that even though on the BOS website states that you have "access to your funds the morning of payday without any time lag or trip to the bank", this was not the case. I had to wait until Monday June 12th to be able to use the funds from the direct deposit. This seem contradicting to their written on line policy. I'm going to start looking for a different bank.

I am new to BOS and was impressed with their initial treatment of me that I gave them a box of…read moreSee's candy and later a thank you card. Yesterday (04Jan2024) all this changed and out of the blue I receive a very harassing and threatening call from the Sonora branch manager (Ms. Melanie) that I forged a company check and she demanded $5k immediately. For one thing, calling me outside business hours and at home was not appropriate & unprofessional. Typically banks handle this via sending a letter via USPS mail for documentation purpose. I tried to get a straight answer and Ms Melanie was very impolite and not professional to say the least. I requested, in order to get an explanation, to come into the office and did so with my spouse. I met with Ms. Melanie and her supervisor, Ms. Gretchen, the same day as the call. Both immediately started accusing me of giving them a forged check and demanding $5k immediately. I never did receive an answer and/or justification as to why they accused me of forging a check & they subsequently called the Sonora police to further threaten and harass me. I spoke to the police officer and he mentioned the police report filed against me was baseless & I should call the BOS regional manager (Ms. Christine Reza) who never returned my call. The police agreed that I should file a civil lawsuit in this situation. Lesson learned--banks are not community leaders and often too overzealous--customers beware!!' See letter. Post review note (05Jan24): The BOS VP operations spoke to me and I agreed to remove with a stipulation that BOS retrain their staff to treat customers with more respect and dignity when related to delivering difficult information to customers when the situation is in a gray area and the benefit of the doubt should be taken rather than reacting hastily and damaging customer relation. I will remove the review next week to make sure bank keeps their promise to me. This is what I wrote to Yelp as justification to remove the review: The VP of BOS (Ms. Teresa) requested I remove the review as new information was discovered, by the bank, and I decided to remove the review in light of the discovery. I communicated to the bank VP that their employees need to be retrained on customer satisfaction as a stipulation for the removal of this review.