We have been members of horribly disgraceful credit union for over 20 yrs. and there is no worse…read morebank to bank with. The website and app add down more than they work. The app and bank do not have Zelle or CashApp to transfer money, SERIOUSLY...!!!!! The ATM machines must be recycled from shut down banks. Molasses runs faster than their ATM's move. The customer service reps are nonchalant and slow as the 7 yrs itch. The kicker is, they want you to call them 24hrs ahead of time to notify them that you are withdrawing a large amount of money "OUT OF YOUR OWN ACCT". WTF, it's my damn money. I wish you would try to tell me I can't get "MY" money out of the bank. Their banking hours are despicable, you close Monday-Wednesday at 4pm. Talk about bankers hours, Com'n Man. This Credit Union needs to be operated by a totally different team/operator or shut down completely. You are supposed to be a convenience not a hinderance to the community. You will definitely be losing a long time customer. There are more RED flags here than at a Raiders football game.

Been a member of 1st Nor Cal Credit Union (f/k/a Contra Costa Federal Credit Union) for about 20…read moreyears. I've always enjoyed them up until about a year ago. I have an account here as well as my mother (both for almost 20 years). We both have been having log in issues for many months. Every time we request a password reset, we never receive the email (not even in spam folder). We've called in over a dozen times each and the rep thinks they can figure out the problem only to find out there is nothing they can do as their solutions failed and that we will have to wait 1 business day for a follow up call from a specialist. EVERY FREAKING TIME, they NEVER CALL BACK. So we have to call back and wait on hold again for 45 minutes for them to go through the whole routine and state: "a specialist will call you in one business day." I feel like I'm in the twilight zone while trying to work with this broken credit union. My mother and I have not been able to see our statements or anything for many many months now (during a pandemic and recession). My mother is too afraid to enter the bank due to Covid so she can't even leave the credit union. She is essentially stuck. I will be cancelling 20 years of being a customer next week. Oh yeah, and after telling the person on the phone this, all they did was give us excuse after excuse about why they are having issues. I don't care! My mother needs access to her bank account and I do too!!!! As a side note, all of their locations (minus Martinez) are in the ghetto, so I never felt safe going to the physical banks. LOOK ELSEWHERE PLEASE! There is a reason why everyone has rated this one star minus one person.

I text Kelly Snowden on 7-31 and got an immediate response (which is more than I can say for any…read moreother title company I've dealt with in the past) Kelly was referred to us by our Realtor (Steve Hill) who had given her a very strong recommendation. I've worked with steve for almost 20 years now - so when he refers me to an individual within a company I KNOW we're in good hands. It is rare that he will put his reputation on the line so this in and of itself speaks volumes for Kelly's ethics, integrity, morals and dedication. Kelly has been nothing short of amazing during our communications. She offered solid advice, going above and beyond the call of duty, especially for someone who isn't (and can't unfortunately) be your companies client. She provided straightforward and honest advice, as well as a bit of education into what maybe needed in the future when I go to sell or refinance my property. She treated me like a fiduciary client and really confirmed Steve's level of trust in her which I will make sure he aware of. In closing- Kelly is an excellent representation of a solid company that puts people over profits! She even offered a referral which is unheard of in such a competitive business such as real estate. Please ensure a copy of this letter is put in her personal file and sent to upper management. I would also like to leave your company a 5 star review on Google and yelp as well. As a business owner myself, I would hire her in a heartbeat and do whatever it takes to retain the type of customer service and talent and value she offers.