Super helpful staff. Clean and well presented merchandise. I like this location. I would come back here again.

Bought something with them that takes batteries and brought it back 10 minutes after leaving because I noticed it didn't work. Brianna when I brought it back in told me that it was her fault that she didn't check for the batteries to see if they worked then Aaron comes over and tells me there's nothing they can do about it. He said I could come back tomorrow and talk to the manager but he's going to tell me the same thing. It's not like I had it for an hour or a day I had it for like 10 minutes. And they were just kind of rude about it honestly. Really bad customer service will never return here read more

Great location! It's a smaller location but it's a really organized and super helpful staff!

Awesome women in this place. It's the hidden local secret. Thanks, Stephanie and Emily for helping me out when it was time to go home!!!! I'll be back read more

amazing customer service! been to 2 different locations and this was by far my favorite one!! Ads helped me so much by finding my halloween costume read more

Fascinations is our go-to place to shop for gifts for each other's birthday, our anniversary, V-Day, or just because we are in the area, & this particular store is definitely our favorite! They always have everything in stock, it's super clean & organized, & the employees are kick-ass, friendly & very personable! So excited to get to our sex shopping! read more

Unfortunately, I will not support or endorse Fascinations: Specifically this location and the companies management due to the "Lack of updated inventory connectivity between the stores & website. Also, the lack of empathetic and sympathetic customer service for customers who are still shy in some aspects. Let me explain, I for about 2 weeks have been interested in a product. Which on the website is out of stock, and in stores stated they were too. Upon receiving my 20% discount coupon, I decided to call the store on 19th and they advised they have it in stock and apologized their website isn't accurate. Now upon driving 20 mins to the store, (Passing a Castle Mega Store and close to your story closing time) I arrive and attempt to purchase the item, and is advised that my 20% coupon has exclusions and the item I am purchasing is one of them. Now, upon declining the purchase due to the discount would have beaten "Castle's" price for the same product. I exited the store: Why you website and stores operate on 2 different pricing/discounts that are offered and why your inventory and your story's inventory aren't connected is complete unacceptable. Your running at the same caliber that "Walmart's website and stores" connectivity are ranked at. Really Low... Now after leaving the store, this is where the lack of empathy and sympathy in customer service become crystal clear.. I call this location and asked for the night manager. The store closing associate got on the line and I advised of my discount issue, and he did explain regarding manufactures requirements on "Non - Discounted" items, which was understandably accepted. Now, in turn he states I can come down the next day and speak with the manager, but it would be better to call and speak with him so I don't waste my time. When I addressed the discount again, the associate advised there isn't nothing they can do not even management can change the price. At that moment, I question on why would I need to call the next day if even the management wouldn't be able to do any change, addressing it as (Pretty much the call and this one would be wasting my time at this moment) the associate then says: "Naw, thats why your saying it is" then in turns starts stating, I am making things difficult, I can call the next day and the manager is gonna tell you the same thing he advised and there is nothing to be done. He also stated he was gonna tell the manager in his notes, that I was being difficult, which I stated "your going to lie to your manager regarding me asking questions" I respectively stated there was nothing else, and he disconnected the call. When the call ended, I contacted the store on 59th and spoke with the closing female manager. I advised her of the issue, and she advised she would submit an email to the district manager, and they should be reaching out to me within 1-2 business days. The following business day, I receive a call from the 32nd street location's manager, which I didn't leave any contact information, when asked, he tells me he pulled my phone number from the caller id. (Which I have never in my life felt so disrespected and had my privacy invaded.) He say he heard the conversation got tense and he wanted to address it. I did appreciate the call the manager made to me, but I advised that I did already reach out to another store, and submitted a complaint to the district manager and would respectively like to wait for them to return the call back. The manager then asked which location, I respectively state, that I was not comfortable with listing that information and would respectively like to address the concern with them directly. The manager then advised "Well, I can just find out which store you filed it with, I'd figured I'd asked" with an attitude. Which the conversation ended at that moment. After another business day, I reach out to the customer service line and advised the representative of the issue, She stated that she hasn't seen or heard anything or notifications. But, will reach out to the store and the management to address the complaint. She advised she would like to reach back to me within 1-2 business days. Which I accepted, about 1 day later she reach back out and advised that the management states that they will do an internal investigation of the lack of customer service from the phone conversation, and that basically since the feeling of coming into a store comfortably was hindered by the associate, to forward product inquiries and purchases to the website and customer service. At that moment, I realized that this company, from the District Management, on to their management/leaders at the store level, really do not care for the customers that come in. Unless your personally buddy buddy, you probably get passed by like just a regular Joe/Josephine Smoe. For a company that states they welcome and have a welcoming environment, to by pass customer with issues like mine isn't right or welcoming. read more

Do not buy anything unless you're 100% sure you want it. Even if you haven't left the store, they will not refund you. This was the worst experience in a adult superstore I've ever had. The employee was alone, incompetent and sketchy. I felt like I was tricked into doing reviews for a discount to find out the discount wouldn't work on the item I was purchasing. I do not recommend this location what so ever! Go to Tempe if anything. Pretty much now all I can do is wait to see if there district manager calls me back. I'm out 65 bucks that I would have rather spent else where. This stores return policy is a joke. They need to post a sign that says "once item is purchased, even if you do not leave store.... it's final." read more

New to the neighborhood and decided to stop by. Nice staff and clean and open store. Will be back again. They have 10% off if you leave a review on Yelp. read more

Helped me & my gf out to help pick out some things for valentines!! Will def be coming back!

Jareth and Vince were very helpful! Had some panties I had been looking for, for a while. :)

Who doesn't love fanscinations??? I have been in this location several times because it is close to the house. While the selection is a bit less than the larger stores, and I always make sure the car if locked before entering the store; but I must say, I have always been pleased with the service and associates. They are always very helpful and friendly. read more

Great selection and very helpful employees! Will definitely recommend this store to my friends. :)

Ok, my girlfriend talked me into going...with that being said the employees there were quite helpful. As a guy it was pretty uncomfortable for me but they made it more comfortable by the time I left. They have a HUGE selection of products, a lot of which I had never heard of before, that are at a fair price I imagine. The employees seem VERY knowledgeable in the products they sell, thats for sure! read more

First time in this establishment. A young lady name Monique walked me though and explained the items and usage for my needs. She was professional and informational.The store was clean and orderly. I would recommend this store. read more

The staff at Fascinations are incredibly approachable, helpful and at times, insightful. They have steered my wife and I in the correct direction and they have yet to let us down. Makes going to an adult store more fun and NOT creepy (unlike other adult store chains). read more

Found what I needed. Very helpful associates and easy to find. Great selection of toys and lubes

Cant say enough about the store, always clean and the staff is wonderful always willing to help with any questions you have in regards to the products and they will give you suggestions if you ask. read more

Wayne and Tanya were amazing and so helpful!! If you have any questions about anything, they can answer and make you feel so comfortable! I definitely would come shopping here for bachelorette party goodies!! read more

Dropped in here with the girlfriend to get some things for that evening's fun, was not disappointed. Heather the manager was awesome, helped us choose what we were looking for an offered advise. Not weird, not awkward just a lot of fun and laughs. The gals who checked us out were great, a lot of fun and very chatty. Was unsure about going here but now I can't imagine going elsewhere. We will return and make sure we visit when Heather is there. read more

I came into this store confused and Brittany and Wayne helped me find the perfect toy for a friend of mine going through a tough breakup. Safe to say I think I found her a new boyfriend ;) read more

im always greeted nicely and everyone here is super helpful c: I definitely recommend this location!!

I think this store is the best my last purchase was a wana ' be pocket rocket wich broke a week later

The entire staff is spectacular! I visit almost every Saturday and I do not always make a large purchase, but they are always helpful and cheerful. Kudos to the Gal's and Tyler for nothing but 5 star service! Keep up the good work. FREEBIRD read more

Love shopping here. Helpful staff and very knowledgeable and friendly. I shop here all the time. Great selection of everything.

I love this location. Michele, the store manager, is friendly, approachable, and amazingly helpful. Be honest with what you want, and they will give you honest help in return. Michele showed me multiple products, gave me demo's of any device I was interested in, stated their pro's and con's and was completely professional. Highly recommend a visit there! read more

This location is really great, the employees are helpful and friendly. They manage to make me feel less embarrassed which is difficult for me. read more

My husband and I have been coming to this place for years. We never feel uncomfortable. Though the parking lot may be a little questionable, the atmosphere inside the store is the polar opposite. We have always been greeted when entering the store. We have also been allowed to explore the store without being constantly pestered by an associate. However, when it comes time to ask a question my husband and I always feel confident that the associate will be there to give us the best answer. The last time we went in Kelly was, by far, the most knowledgeable employee we have ever met there. She was easy to approach AND the conversation we had with her was not embarrassing or awkward. I would totally recommend going to this store! read more

Love this store! The girls are wonderful here! Super knowledgeable, informative and always willing to help make a decision! Always coming back to this store! Jen rocks!!! :) read more

I live close to this location and enjoy visiting from time to time and see what new fun stuff they have in store. I went a few days ago in search for a new personal toy since my old one broke, I found the perfect toy for me! The price was just righ, the toy is pretty & powerful. =) While searching for the perfect toy, I looked around and came across such a pretty baby doll that I just had to have. As for their selection of stockings, don't even get me started on that... I love lace and lucky for me, they had just the perfect pair! The prices are desent for the quality you're purchasing. If you haven't been in one of these stores, don't be shy, we all feel shy at first but I'm grateful that such store exsists because that way the adults have our very own candy store! Lol! The staff are very friendly and helpful, they do make you feel right at home and that shyness goes out the window! Live, Love, Have Fun and visit Fascinations! read more

This store isn't as large as other locations but they have a decent selection. I found the employee who helped me to be very knowledgable and approachable. I will definitely shop here again. Here's hoping my selections will be appreciated this Valentine's day! read more