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    FAS Windows & Doors

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm
    Updated over 3 months ago

    FAS Windows & Doors Windows Installation Photos

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    5 years ago

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    Factory Direct Windows And Doors

    Factory Direct Windows And Doors

    (6 reviews)

    I had eight window companies provide estimates to replace windows in our three story townhouse. I…read moreresearched the top four more throughly and based on the quality of the windows, installation I saw at other homes and price, Factory Direct Windows and Doors was the clear choice. Bill the sales rep was a pleasure to deal with! He had a wealth of knowledge and experience and was candid and transparent about the product and installation process. No pressure to buy, just direct answers to numerous questions I had in a very timely manner. He was a pleasure to work with! Louis and crew did an outstanding job installing the windows over two days. They draped most of the house in plastic and covered all the floors to ensure there was no mess left behind. He even cleaned the street curb with his shop vacuum! They were truly skilled craftsmen. James, the owner, and Matt were also at the house on several occasions to ensure everything ran smoothly and ensured complete customer satisfaction. I couldn't be happier with the high quality, fully insulated, double hung windows. Great work Factory Direct Windows and Doors!

    What an outstanding experience! From the minute the sales rep showed me their outstanding products,…read moreto working with the team to measure and install I couldn't have asked for better care. The windows came in ahead of schedule and the installers were so professional and cleaned up everything after. I highly recommend Factory Windows Direct and will be telling my family and friends!

    Pella Windows and Doors Showroom of Orlando, FL - damaged drywall

    Pella Windows and Doors Showroom of Orlando, FL

    (54 reviews)

    Horizons West / West Orlando

    Where do I begin? Pella installed windows that don't fit, destroyed my window sills, and left me…read morewith windows that are foggy, hard to open, and missing or broken locks. The job failed inspection, and even the inspector was shocked. After chasing them down, they scheduled a meeting with a supervisor and tech--no one showed up. No call. No apology. Then they sent a postcard asking if I "love my new windows." Clueless. They pressured me for a 5-star review right after measurements--now I understand why. Once the contract is signed, they vanish. Save yourself the stress. Do not use Pella.

    We needed to replace our upstairs windows due to some storm damage, and contracted with Lowes to…read moreinstall Pella windows. Little did we know the nightmare that would await. The installers they sent from Farrow were inexperienced, and managed to put in one of the sills crooked. Then, the stucco installer did not use a drop cloth and left debris and damaged our shingles. The stucco did not pass inspection due to multiple large cracks. When the installer from Farrow came out to repair the stucco, he said there was no way to patch it and it would need to be redone. Now Lowe's is saying they will not replace and will only patch, and Farow has not reached out to set a new appointment. This has been going on for over 6 month, and the inspector has stated that the stucco will never pass inspection in its current condition. In addition, one of the windows arrived with a broken screen. Pella techs were sent out to determine that yes, it was broken, but they insisted that Lowe's would need to order and install the parts themselves. When the installer arrived, he had the wrong parts. Pella reordered the broken part and set an appointment for over a month away. When the appointment date was close I reached out to find out wh time the were coming. Their phone service said that it was outside of normal business hours, despite calls multiple times during the day. No-one ever reached out or showed up, and upon calling Pella, the scheduler could not be reached. I did speak to a Lowe's manager who assured me that she would make sure things got moving again. However, since then I have repeated calls from Lowe's associates regarding how Farrow should have already reached out, and I would need to contact Pella directly, which I have already tried and failed. Do NOT USE Pella windows for any reason. If I could give a zero stars score I would do so.

    FAS Windows & Doors - windowsinstallation - Updated May 2026

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