Extremely Disappointed - Avoid This Company
I hired Performance Windows under the impression I was purchasing impact-rated windows, as that's what I was explicitly sold. It wasn't until after they had my money that I was informed the windows were not impact-rated -- a serious bait-and-switch.
During the install back in October, multiple areas of my stucco were damaged. Only a few of those areas were ever properly repaired, despite my repeated concerns. Since then, two of the windows have leaked during storms, resulting in water damage inside my home, including drywall damage and necessary repairs that I've had to take care of myself.
The permitting process was a mess. A window arrived damaged from the factory, and permits were not even submitted until March -- five months later. I was given no paperwork, no information for inspections, and have already had two inspections fail. I've repeatedly asked for help, but it's been a constant runaround.
The manager refuses to help. Another employee has promised on multiple occasions to drop off the paperwork for a third inspection attempt -- yet never follows through. I've also reached out directly to the company and the owner and have been completely ignored.
This has been a frustrating and costly experience, and I would strongly advise others to avoid Performance Windows. Their lack of honesty, poor workmanship, and complete disregard for customer support is unacceptable. read more