It's been 5 years and I still don't have all my windows in correctly. I love the windows, I love…read morethe workmanship but the office staff and service is the worst I've ever seen. They came in 2021 and installed the windows. Some of them were cracked - I was told that can happen in transport but that all windows would be replaced. Over then next 5 years I had delays, staff turnover, missing orders and had to live with looking at a big crack across my bedroom window and pray I made it through each hurricane season. This week they finally put in the new window- except it was a completely frosted and opaque window that I never ordered. They knew that and put it in anyway- then they apologize and tell me I will have the correct window in 6 weeks. That last time they told me this it was 6 months. It is such a shame because otherwise I would recommend this place to anyone. In fact- I recommended them to two friends. One opted to stay away when she saw the trouble we had- the other (a neighbor) used them to put in their windows. We never got the "reward" they offered for recommending a new customer. And they live on the same street we do so we know they put the windows in. As much as I like the windows they put in correctly I will never recommend them to anyone else. This has been a nightmare. This is probably the worst experience I have ever had with an installer. If they fix their management I will give them 5 stars- but what good are the best windows if you don't have them installed for 5 years? And I am still waiting.....

I read the reviews before writing this and they all have a common denominator, poor communication,…read morepoor craftsmanship, no attention to detail. The job started at the beginning of December 2025 and now almost 9 months later, still incomplete. From the very beginning, the measurements, the installation of wrong windows, cracked windows, delays, etc. It has been one cluster after another. No one speaks to you, no one gives status updates, it is always someone else's fault. Unfortunately they have been paid in full so the incentive to finish the job is not there- may be time for legal action.

Colonial W&D replaced 18 windows and 3 sliders in my home. When he came for the final certificate,…read morethe city inspector commented that he'd never seen a better job. The EnergyStar windows are beautiful, my home is brighter but cooler. Tom, who has done windows & doors over 40 years, talked me through options, costs and comparison to the national brands. His 3 experienced installers made it look easy. They respected our home inside and out, cleaned up every day and kept us informed about every step. I went with Tom's local company because of great reviews online and wow are they right.

We replaced all our windows installed in 1998 with Alside Mezzo vinyl windows from Colonial…read moreIndustries. I felt the price was fair, and although the job took longer than we were originally told when we signed the contract, Tom (owner) discounted the balance at the end to make up for the delay in completing the project. Tom's crew was professional in every way during the process. The amount of heat coming from the older windows compared to the new ones on the east and west sides of our house is so much better. I wish that DJT didn't end all the federal Energy Tax Credits effective 2026. We could have saved on the cost.

I had eight window companies provide estimates to replace windows in our three story townhouse. I…read moreresearched the top four more throughly and based on the quality of the windows, installation I saw at other homes and price, Factory Direct Windows and Doors was the clear choice. Bill the sales rep was a pleasure to deal with! He had a wealth of knowledge and experience and was candid and transparent about the product and installation process. No pressure to buy, just direct answers to numerous questions I had in a very timely manner. He was a pleasure to work with! Louis and crew did an outstanding job installing the windows over two days. They draped most of the house in plastic and covered all the floors to ensure there was no mess left behind. He even cleaned the street curb with his shop vacuum! They were truly skilled craftsmen. James, the owner, and Matt were also at the house on several occasions to ensure everything ran smoothly and ensured complete customer satisfaction. I couldn't be happier with the high quality, fully insulated, double hung windows. Great work Factory Direct Windows and Doors!

What an outstanding experience! From the minute the sales rep showed me their outstanding products,…read moreto working with the team to measure and install I couldn't have asked for better care. The windows came in ahead of schedule and the installers were so professional and cleaned up everything after. I highly recommend Factory Windows Direct and will be telling my family and friends!

Great work. Great people. Thank you Bob and Deedee. Replaced a slider panel, and replaced some…read morescreens. Very happy.

On the suggestion of my window manufacturer "PGT Windows" I contacted All Area Window Repair for…read morehelp with my broken glass sliding door panel. Darlene informed me that they do offer repair services for PGT windows, but her husband was going in for surgery and would be out for 6 weeks. I explained to her I was in no hurry as it is a double paned slider and only the "outer glass" was broken. She replied hold on and let me ask if we can come out and take a look at it. When she asked for the address, I told her Winter Garden, which is 17 miles from Casselberry. "Oh no, you're not in our service area, so we can't help you! I suggest a name change as the term "All Area" does not seem to apply in the Orlando suburban cities.

We moved into a 22 year old home. Didn't really think to look closely at the windows as it was a…read morenice home in a nice neighborhood. Plus it was 2021 and homes were flying off the market if they ever even got listed. Shortly after moving inwe discovered they were single pane windows.Leaky and not energy efficient. We called multiple companies. FAS seemed to have the best value for the money. 21 window replacements and 2 sets of patio doors replaced. Sooo much better!!! Great, responsive customer service. Knowledgeable, professional installers. Beautiful, energy efficient windows and doors. Highly recommend! Tell them I sent you and you want the same crew -- they were the best!!!

Consumers. Please Beware. FAS presented themselves as a top notch company, they are anything but…read more My project, which cost over $90,000 was supposed to be completed in 10 days. That was over a year ago! I can write a book on how incompetent this company is. From sending thugs and hoodlums to work in my house, (later I found out they were drinking alcohol on the job) to leaving shards of glass on my lawn. I could go on and on.. If you value your home I would keep this company far away from it! Update, I'm still living with windows and doors that were installed poorly and it shows. I've always tried to do my research and select reputable companies to work with. I failed miserably with FAS and it cost me over $90k Please don't let yourself be the next victim this company suckers in.

muy buen servicio excelente lo recomiendo 100 % trabajo impecable el servicio de jasserread more

Performance windows and Alside factory installation buyer…read morebeware buyer beware performance windows manufactured the windows Alside installed. Performance review: purchased windows and one sliding glass door g glass door problems with the black finish and visible lines of demarcation Behr Premium black matte spray identified in performance windows February 23, 2026 used Glossy caulking used creates and inconsistent finish with the matte surfaces screens appear improperly manufactured including improper tension and corner fit product defects were present or observable before installation three bedroom do not properly open or close window locks do not properly align or close sliding door components corners have manufacturing related concerns performance windows response and handling of the warranty defects is below industry standard Alside factory installation buyer: installed on October 30, 2025 kitchen window was improperly installed and has developed water intrusion at the lower left corner sill all windows and door have alignment and fitting problems sliding glass door does not glide properly and is difficult to operate window locks do not properly align after installation caulking was not professionally finished job completion certificate should not be characterized as an acceptance of product quality of installation quality.

After buying a 1960s home with many original doors, we had difficulty finding a solution for some…read moreoversized door replacements. I thankfully got connected with Anderson of Central Florida. While my situation was a "unique" install, from measurement to installation all the way to inspection and approval, Chanz and his team was with us all the way. We are greatly appreciative of the attention to detail we received and would recommend Chanz and Anderson of Central Florida for your window and door installs.

This is the worse Company that I have ever done business with. I don't recommend it to anyone. They…read moredon't return calls and they don't stand by their product. If one of the windows or doors breaks it takes them months to try to fix it and they don't honor their warranty. I was sold what I thought were hurricane impact windows and 5years later I found out they were not and I was charged $30,000.00 for a product that I don't have. They are liars . Worse experience I've ever had. Maria M.

Stay away 21 windows…read morecontracted and installed by WW this July in Winter Springs. The good: Salesman was knowledgeable Windows arrived on time Installers and helpers arrived as scheduled The not so good: Installation took two days (expected) but the installers left trash and equipment all over our home when they left for the day on the first day They trampled several of my Shrubs during the install. I was told I had to deal with the installer to address this, was not aware he was a sub contractor. Found 4 screws and broken glass in the driveway waiting for my tires They installed all 21 windows without using a level, rule #1 for any certified window installer they must be square to work properly. Obviously this is part of the reason the windows are hard to open. All but 4 windows are very tight to open, no where near how the sample opened. I was told to use pledge to make them slide better. Marginal improvement. All the Window glass was not cleaned, inside and out. I was told I had to do that, my $16 000 did not include cleaning. Charged me for "bucking" should it be needed and told me they would refund if they did not. First time I asked the installer, they said they used it for all 21 windows, $1,500 worth. Then when I finally was able to speak to their "manager", Richard, he checked and said they only used it on 6 windows. I told them to come out and show me the windows, then the story changed again to not using bucking at all. Be aware, I have concerns that this is a problem on every install as most people do not know what bucking is. Email me! The county inspector came and failed two of the windows due to their pressure ratings, I have heard nothing since the inspection and the inspectors office notified WW of the issue. Made 4 calls to them before anyone would talk to me about these issues, spoke to Richard who said he was like a district manager and could not do anything about the problems other than credit me for the bucking they did not use. ( be aware you may be taken advantage of if you do not pay attention is it is easy money and easy to overlook ). If I had to do it again, I would not use them based upon this experience..

Dont belive them when they say lifetime warranty. Lifetime is life of window but not to them!!read more

Great service. Very reasonable pricing. Conveniently located. Friendly customer service.read more

I needed a Palladian window replaced after a storm damaged it. I was referred to Ace Glass Repair…read moreby a reputable company who does regular business with them. They arrived on time for both visits and worked quickly. I thought that they were very clean , respectful and charged a fair price.