I bought patio doors from them seven years ago. When one door window got broken, It made sense to call them to fix it. It was out of warranty, of course.
They said to replace it would take five weeks as it would have to be special ordered, cost $575. April 11, I paid, they ordered it.
They required payment in full for the window itself up front. When the window was to be installed, five weeks later, they subbed out the work to installers. I was to pay upfront before installing.
The installers were separate from Mansion although Mansion had an ongoing relationship with them . They hired the installers. I did not.
I had no choice.
The installer was obnoxious, called me on the phone, said they would be out..harrassed me repeatedly about payment up front........called again, on their way, harassed me repeatedly again for payment up front..... repeatedly harassed me again for payment as soon as they drove up.....
.............After five weeks, they said that they measured wrong, it didn't fit......... ....Put a sheet of plastic over it, been many weeks. ...The installer did give me back my up front check, then he said to call him directly not through Mansion and he would install it cheaper.........Double pane, only one pane broke, but been living with a sheet of blue plastic over it for weeks now......Called Mansion two weeks ago, they said scheduled for the 18th of August.....not a word......... I'm ready to take legal action with Mansion......and I better not hear "Not our fault the installers are not employees." ...They hired them I didn't ....
I will never deal with Mansion windows again.
I want to tale legal action. I want to be compensated for the aggravation , the ineptness, and the harassment..... I want to start over with a different company. I do not want that installer on my property again. ..I want my money back and then some! read more