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Farrow & Ball

4.6 (8 reviews)
PriceyPaint Stores
Open • 8:30 am - 5:30 pm

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Sherwin-Williams Paint Store

Sherwin-Williams Paint Store

4.0(8 reviews)
3.5 mi•Upper West Side

Why I won't be back (message for mgmt):…read more I've been a customer for years, made a loyalty account last year, and have spent thousands of dollars on paint over those years. Went in today (8/10) to buy some paint for a small (& cheap) project. After I selected my color, I went to the rep (Eamon) and asked for the cheapest flat-sheen paint they had in a quart or gallon size. Eamon proceeds to pull Emerald in a quart size off the shelf and tell me this is the cheapest paint aside from their samples. I didn't bother to let him know that that *I* knew that Emerald is the most expensive line per oz. At ~$22 a quart, a good rep, knowing the circumstances of my project should've recommended a gallon of Captivate (or literally any other line) which is 4 bucks more for an *entire* gallon. And no, there wasn't a stock shortage -- I checked out what they had when I first walked in. At this point I asked if I could purchase two sample sizes instead, and after looking at his stock of 6 tells me he can only sell me one. I informed him that the last week I purchased 3 samples when there were also only 6 with no problem, and so he lies and tells me this is a store policy and shrugs. Either have the policy posted, or sell your stock. Considering I've purchased many multiples of samples from SW in the past, I think it's bs. I have also never had a store tell me they can't sell me the product they have in stock. Super weird and uncomfortable interaction overall. Feeling like I was being cheated out on price, and then fed a bullsh*t line about store policy so he could save face. First interaction with Eamon, I'm sure he's an okay guy, but needs a training on customer service. Won't be back and will bike over to a different paint store for this project and for others. There's so many paint brands nowadays! ----------------------------------------- If you want to still go...What I like about this store: - Of the reps I've encountered, they give you space to explore the color cards at your leisure and don't hover. Avoid Eamon though. - It's a few blocks from where I live and I believe one of the only paint stores on the west side (vs. F&B or BM on the east). - Good hours, open on time - Always have the line, sheen, and size container that I want - Cashiers always have the coupon codes ready to scan (if you forget) - They'll happily look up your past purchases in case you forget a paint color name (which I do all of the time)

ordered online 2 days ago what I needed for pick up today. Painting starts tomorrow at 9am so i…read moreneeded to have everything in place by then. Called ahead when I hadn't heard back and Felicia said she was with other customers and the order hadn't been started yet. As it was Sunday I needed to get it together ASAP in case i had to go elsewhere to get what I needed I went in person. Years of customer service has taught me that phone and internet fall behind live clients. Felicia was lovely and patient with my near freak out and got it all together with the changes I decided on. She also confirmed how much paint I would actually be needing. Though she was great I am concerned that the order wasn't put together the day before in case she *was* busy and couldn't get it together in time. *district mgr just called to make sure everything was fine.

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Sherwin-Williams Paint Store
Sherwin-Williams Paint Store
Sherwin-Williams Paint Store

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Janovic Paint & Decorating Center Upper West Side

Janovic Paint & Decorating Center Upper West Side

3.5(62 reviews)
2.7 mi•Upper West Side
•$$$

I don't know how this place doesn't have five stars. I've been here several times, and every visit…read moreI've received patient, attentive, and knowledgeable help from Chris, the assistant manager. I had no idea what I was doing or which colors I wanted, and Chris expertly guided me--patiently and thoughtfully--toward the perfect shades that are now on my walls. I absolutely love them and never would have found them without Chris's help. The other employees are also consistently friendly and helpful. Highly recommend!

I spent over an hour on the phone trying to get a quote emailed to me, but they were unable to send…read moreit. I had to go in person to pick it up. The issue started when I asked, "Do you speak English?" during the initial call (as there seemed to be a communication barrier). When I arrived to collect the quote, the employee (Danny, who appeared to be a manager) was still upset about it. It was obvious from his expression and tone--he even commented, "So that was you on the phone." I immediately apologized, but he couldn't let it go and focused entirely on that instead of helping with the quote or providing good service. He asked someone else to print it out rather than handle it himself. This level of unprofessionalism from someone in a management role is unacceptable, especially in a retail environment where customers are simply trying to buy paint and supplies. The focus should be on the customer and the store, not holding a grudge over a single question.

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Janovic Paint & Decorating Center Upper West Side
Janovic Paint & Decorating Center Upper West Side - Hunter Douglas Dealer.

Hunter Douglas Dealer.

Janovic Paint & Decorating Center Upper West Side

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Farrow & Ball - paintstores - Updated May 2026

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