The paint folks, Bill especially, are five stars. They are quick and have a huge variety…read more One of the blinds and fabric salespeople is a bit terse and doesn't make time for customers. I would definitely go for those products anyways as there is a good selection.

I am SO grateful for Kevin G's help at the UWS store. He is skilled, warm and patient. I was trying…read moreto match a pine bookshelf I'm painting to a cherry-colored bookcase and I only had pics of the latter-- he made a bunch of suggestions and gave me samples. I came back with a shelf from the cherry piece to get a better match and again, took his time offering suggestions and answering my questions. Highly recommend this store and Kevin G!

Buying a toilet seat is never a glamorous errand. It's not the kind of purchase that stirs the soul…read moreor inspires dinner party conversation. But if you must embark on this deeply humbling retail journey, Upper West Side Hardware is the place to do it. Tucked into the charming chaos of the neighborhood, this hardware store offers more than just screws, paint, and oddly specific plumbing bits--it offers genuinely great service, and a surprising amount of grace for those of us who clearly didn't measure the toilet properly. We bought the wrong seat. Classic mistake. The kind that whispers, "You really should've Googled that." To their credit, the staff gently reminded us the item was non-returnable. But then, in an act of rare retail compassion, they let us exchange it anyway. No eye rolls, no sighs of hardware judgment--just a kind, quiet swap and the unspoken understanding that sometimes, life is just... complicated. The store itself is well-stocked and surprisingly organized, considering the usual "organized chaos" aesthetic of local hardware shops. It's not cavernous, but it has everything you need--and probably something you didn't realize you needed until you saw it hanging on a peg. In short: Upper West Side Hardware is a neighborhood gem. Whether you're a DIY savant or someone just trying to make your bathroom slightly more functional, the staff will treat you with patience and a touch of mercy. And in New York, that's worth its weight in toilet seats.

These guys are great. Incredibly helpful. I had to cut a padlock off of our storage locker bc we…read morelost the key. So I went to this place to buy heavy duty bolt cutters which were pretty expensive- almost $100. When I told the guy why I needed them, he agreed (without me asking) to loan me the store's bolt cutters. Didn't ask for ID or collateral- just said bring them back when you're done. They knew me as a regular customer but still- this was above and beyond. Most stores would have taken the money. These guys instead saw an opportunity to do something helpful for a regular customer. Now, I'm a customer for life.

I do not write Yelp reviews often, if at all. My recent experience with the staff at Beacon Paint…read moreand Hardware (especially Bruce) is worthy of a sincere acknowledgement of their service and professionalism. I had purchased a widow air conditioner unit from them just over a month ago. Unfortunately the unit was defective and the manufacturer was unwilling to replace the unit. The staff at Beacon Paint and Hardware went to my defense and worked with me to have the unit replaced in very short order. Purchasing from local vendors on the UWS has its advantages. Thank you Bruce and the rest of the staff at BPH! I will be sure to recommend you to friends and provide you with my continued business. Well done!

They fixed the wall lamp perfectly, in reasonable time. The cost was pretty much what I expected.read more

i visit this store maybe once every few years. unfailing polite and helpful service every time…read more just had two lamps repaired there by larelle (sp?) and will be taking him a third next week. knowledgeable, kind, thorough -- and had the work completed well before the estimated delivery date. one job was relatively easy, the other more complicated. both lamps are now back in perfect working order, and i couldn't be happier. oh! and reasonably priced, too!! thank you, larelle et al. at this location! ;-)

I dread coming to this store but its the closest one in my neighborhood. I wanted to get some wood…read morecut but that they only do it between 10-3pm on weekdays and NOT on sundays. I had to make 4-5 trips until I finally finished my projects Shout out to Greg who took care of me and let me use a dolly to bring it home. But its kinda a mess in there and some of the workers seem unhappy and seem reluctant to help.

Excellent service, paint in stock, clean organized store…read more MR Kevin he so helpful as well as staff always looking to help there customers and contractors I will keep buying paints form there store and paint roller

I don't know how this place doesn't have five stars. I've been here several times, and every visit…read moreI've received patient, attentive, and knowledgeable help from Chris, the assistant manager. I had no idea what I was doing or which colors I wanted, and Chris expertly guided me--patiently and thoughtfully--toward the perfect shades that are now on my walls. I absolutely love them and never would have found them without Chris's help. The other employees are also consistently friendly and helpful. Highly recommend!

i'm standing outside the building at 4:46. It says you guys close at five. I'm just trying to find…read moreout what your actual hours are.

If every store employee/owner was as friendly and helpful as the man working here, the world would…read moreundoubtedly be a much better place. Had just what I needed for my painting project, and he gave me tons of great advice/pointers on my project as we were checking out! Thank you!!

Truly a one stop shop for just about everything you would need. They are not just a locksmith! Need…read moretools for simple at home projects, they got it. Blender for your smoothies, they got it. New to the city and need a plethora of cleaning products, they got em. Handyman or building supers can find just about everything you can need for your projects downstairs. A mini home depot type of stop. Of course you're paying a premium on price, keep that in mind. Staff upfront seem a little checked out on the customer service side but aye they were cool.

If you need keys made, some housewares, small appliances, hardware for some self home improvements,…read moreplumbing supplies, Kitchen and bathroom stuff, and everyday needs for your apartment then Basics is a good small local biz to find these things. It's actually a chain here in the city but acts as a small biz. This location is over two floors which much of the hardware items on the lower level. They also do repairs on lamps and vacuums and knife sharpening. Right now they are hidden under work scaffolding out front.

Great store, absolutely love the store! Perfect for a unique gift…read more Check out KT collections near by for jewelry.

Fabulous "tongue in cheek" gifts! If you don't see it , ASK?…read more So many treasures in little drawers that might have what you're looking for!

(From a New Yorker not Dallas)…read more Look no further, family owned business Franklin and Lennon paint store is the absolute BEST when it comes to fulfilling all of your paint needs. I have been going to Franklin and Lennon for over a decade because they have outstanding customer service and remarkable knowledge of anything and everything paint related. Their level of service is first-rate and the specialized attention is commendable. Kevin has been incredibly helpful to me over the years. With his suggestions and expertise I always end up 100% satisfied with the finished result. Like many other stores, I never leave feeling rushed or pressured to make a decision. They take their time to answer all of your questions and always offer suggestions or advice if they think it may enhance your project. They are top notch and true professionals! The store is bright, open and uncluttered - laid out in a way that makes your shopping experience easy. They are well stocked, offer delivery and the prices are on the low side. The fact that they are a family owned business adds to the care and the quality of their brand and also how you feel treated as a customer. They are the finest in their field. Be sure to stop into this lovely local paint store. You'll always leave a happy customer. Lisa-Marie :-) Long time customer

GREAT store with GREAT service -- Eddie was so knowledgable, good at explaining pros and cons,…read moreasking helpful questions, and willing to share opinions and experiences when asked. While I was making decisions he served three customers without hurry, one of whom was a professional and two who were laypeople like me, and each received excellent service. Highly highly recommend!

I have nothing but good things to say about this place. Its small, its cute and the workers are…read moreamazing. I gave a call asking about sexy looking pajamas and the girl there texted pictures and told me sizes and prices. Soooo helpful. They even dropped by work place cause i was working at the time. Nice silk beautiful pajamas. Like 4 or 5 pants,shorts, tops. Night dresses and robe. Soooo pretty. Size perfect, i felt lile a queen. They gave me a great price. Forget about victoria secret ladies!!! These women know what they are doing and they offer everything. I had some grrat ash trays from them that i still use now and some great jewlery that my sister uses. I want a turkish lamp from there looks great. Im so happy with them, words cant express it enough! Thank you so much

From the owner: Dilek Home products are imported from Turkey. You can find bathroom, kitchen and bedroom essentials…read moreand home decoration products. Dilek Home is perfect for people who likes beautiful, original, high quality products and wants to have them within reasonable price range. Treat yourself with your dream home and visit Dilek Home.