Worst customer service I have ever experienced. Went to this gym for a year and when the year…read morecontract was up I asked another location if there was anything I needed to do before my year ended. They told me no so I assumed they wouldn't continue charging my card after that. They continued to charge my card for three months while I was not using there facilities. When I went to ask if there was any way I could get a return on the three months I haven't been going, Leah, the owner I am assuming, said no because it was in the contract. CLEARLY they only care about taking your money instead of having return guests.

I am disabled and on a fixed income, but I want to be healthy and work out. I thought of Anytime…read moreFitness because I've been a member before and the personal trainer assigned to me then was friendly and helpful. However, after my most recent interaction with them I feel disappointed. I signed up with their gym, which now uses a biweekly billing system. There's also a sign up fee and a key fob fee that was around $75. It's around $46 a month total for access to the gym. After that they offer a group class for an additional $50 a month. In order to use this gym you have to sign a contract that prevents you from cancelling within 1 year. The penalty for cancelling early is $99. You have to sign another contract stating that cancelling that $50 extra class will ALSO incur a $99 cancellation fee. You know where I'm going with this story, right? After being a member for a week and having used the gym twice to walk on their treadmills- and having not attended ANY of the classes- I decided to cancel as it was brought to my attention that my Medicare Advantage Plan pays for memberships to certain gyms, including the Altoona Campus we have in town. I was so excited to find this option since as I mentioned before I am disabled with a fixed income. Some backstory (skip this if you only want to read about the review) My social security disability nets me about 16k a year and because of a certain medication that I take, the only way for me to afford it is to be on the government's Extra Help plan through Medicare. My student loans will be forgiven as part of the Total and Permanent Disability discharge option, but the stipulation is that I can't make more than 17k a year. An extra 17k would make me ineligible for the Extra Help program AND disqualify me from disability benefits anyway, so I don't work. In summary: In order to get the medicine I need to treat the disability that affects me daily- I am *forced* to remain in poverty unless by some miracle I can suddenly make enough money in a year to afford my medicine without this insurance (It's $1700 a month out of pocket) on top of housing, food, energy, and other utilities. Which... because of my disability... isn't likely. So back to the rotten experience I had with staff when I arrived and explained I had found a better option for me. Despite explaining my circumstances, it was repeated to me several times that "yOu SiGnEd A cOnTrAcT. You initialed it. You shouldn't have signed it if you wanted to cancel." I was forced to pay for the sign up and key fob fee, access to the gym and enrollment in a class I didn't get a chance to attend (I got my second vaccine dose and it knocked me out for a few days). I had to THEN pay a $99 cancellation fee for EACH contract, one for using the gym and the other for being enrolled in their group class. And then they had the gall to want to charge an additional $99 and the extent of their compassion was to waive whatever made up charge that was. All in all, walking on their treadmills twice cost me nearly THREE HUNDRED DOLLARS. Zero compassion. Zero empathy. This is a business first and foremost and it's extremely clear that your value to them is your wallet and not your humanity. That's a shame for a place meant to help build human excellence. I should clarify- you do get THREE WHOLE DAYS to change your mind. You don't even get a 7 day trial with this place and they set it up that way precisely so that you feel forced into paying for something you're afraid to cancel because it's a LOT of money upfront to cancel. They even insisted that they could ONLY cancel by charging me right then and there and not by billing me. Shame on this business. I would've happily let you keep what I invested but then to penalize me, knowing the financial burden you're creating, because a contract is more important than some basic human decency. I have zero support for soulless, corporate thugs who chant "you signed the contract!" over and over every time they go over their monthly financials. Don't support this business.

This place is amazing. Lots of friendly people to show you around the place a McConell answer any…read morequestions.

Ok, I can get past the unfriendly front desk staff, but really, you increased your rates twice this…read moreyear. Why?? And why aren't there more aqua classes for folks who work a full time job and can't attend the morning classes. The only reason I am giving 3 stars and not 2 is because I do enjoy going to the pool and the location is convenient for me.

This gym can't even stay open until midnight on the weekends. For people that would rather be…read moreworking on their health and fitness than going out partying and drinking and stuff it is really discouraging. Like, why? Also people who pay their hard earned money for a membership and can't afford to do much else besides work and barely afford groceries can't enjoy nights at the gym on the weekends. I'm definitely switching to anytime fitness to get the most out of my membership. If your gym would stay open until midnight on the weekends I would gladly stay.

This place is AWESOME! No GYMTIMIDATION like I got at Lifetime Fitness in Urbandale/Clive area…read more And the workers NEVER talk negatively about other gyms, unlike the workers at Lifetime. I also love the hydro massage beds. They have two beds and two loungers at this location. They also have tanning beds, a tanning booth, another booth and a couple massage chairs. The equipment is usually available when I go in here. There is the ability to watch programs on the screens on most equipment here for those who have the black membership. It's affordable! Friendly staff. There are locker rooms and showers for cleaning up before going to work. I come here a lot. Lot parking. Marcy'sDinerTantrumScale 5/5- NoScreamingKids!

Amazing place! There are a ton of gyms in the metro area, but I recommend this place above anywhere…read moreelse! It is never crowded here and everyone is friendly! Their equipment is up-to-date with all current trend workouts. They offer cross-fit courses here also! Now to the meat and potatoes, I only know a couple of indoor basketball courts in the metro area and this is one of them! This is honestly the only reason I come here, for the indoor basketball! I shoot-around in the mornings and with their two full size courts, at most there is someone else using a half court. You pretty much get the court to yourself and practice as much as you'd like. The owner/manager Dave is very friendly and can help you with your fitness goals. The Orange Planet also offers private basketball lessons, just ask about the details. I believe they offer various other courses too, but I don't have any experience with that.

Really Love it here! Not usually a gym person, but this gym doesn't make you feel as if it's a…read morecompetition. 10/10 recommend

From the owner: HOTWORX is a 24-hour infrared fitness studio that provides members with access to a variety of…read morevirtually instructed infrared sauna workouts. Experience the benefits of infrared energy and heat through a 15-minute High-Intensity Interval Training session or any of our 30-minute isometric workouts, including Hot Pilates, Hot Yoga, Hot Barre, Hot Core, Hot Cycle, Hot Blast, and many more. HOTWORX studios are also equipped with a Functional Exercise Area with free weights, bands, ropes, and more! Start achieving your fitness goals and experience massive calorie burn, detoxification, pain relief, and stress reduction at HOTWORX!

Brickhouse Fitness is an excellent choice when considering where to buy a gym membership! It is…read moreextremely clean, well-maintained, and has a great interface design that can't help but motivate you. The staff is really friendly and outgoing. They provide free daycare with the sweetest, most responsible babysitters for employees!!! This gym has every piece of equipment you'll need and this equipment is very well stocked, always available, and well taken care of. This gym has a sauna, a hot tub, and an abundance of showers and bathrooms to choose from. Also, educated and experienced trainers that attend trainings on a very frequent basis bringing back & implementing their new knowledge to their customers/ clients. I love the gymnasium! It has indoor basketball courts, volleyball courts, and an indoor track. Also, outdoor volleyball courts with tournaments you can sign up for, a bike trail (I think). Not to mention the 4 or 5 free outdoor summer music events/ series they put on. Anyone from e to their customers/ clients. I love the gymnasium! It has indoor basketball courts, volleyball courts, and an indoor track. Also, outdoor volleyball courts with tournaments you can sign up for, a bike trail (I think). Not to mention the 4 or 5 free outdoor summer music events/ series they put on. Anyone from everywhere is invited to dance, sing along or just enjoy listening to these amazingly talented live bands. Food & drink venders are available, and special entertainment for the kids is usually provided. I don't think anyone would have any good reasons to regret becoming a member of this place!

Absolutely amazing trainers and possibly better human beings. I sometimes have commitment issues…read morewith fitness but I feel the doors are always open here and without judgment for when I want to return. Julie and Matt are unbelievably accepting of all fitness levels and inspiring, who would not want to return?! I cannot imagine how better trainers could be found, anywhere.