Update to original review posted on April 10, 2025 re: complimentary consultation…read more Previously, a review was left expressing concerns about a consultation fee. The office, particularly Dr. Tyska addressed the situation. Consultations are complimentary, and the fee was promptly refunded. Dr. Tyska and his assistant Kristen showed genuine concern and listened to feedback, demonstrating a commitment to patient care. The professionalism and dedication to resolving the issue were impressive. My daughter will soon be getting here braces with Dr. Tyska. This recent experience shows me that patient satisfaction is prioritized and that the office is committed to resolving issues.

So disappointed with this business. Buyer beware when it comes to "complimentary" consultation for…read moreorthodontics. The 2 stars is because we once had a great experience 5 years ago. But recently, I had such an unfortunate interchange with their office manager and staff. I called to book an appointment for my daughter to get a quote on another round of braces (she never wore her retainers and teeth shifted back). The front desk told me there would be a fee for return clients but not for new clients. That didn't make sense to me so I said no thank you. I already received a complimentary consultation elsewhere with a quote. And they did NOT charge me. The front desk told me she would have someone call me back. Sure. I got a call back and told the same thing. Ok. Then I proceeded to cancel my appointment. The office (wish I remembered her name), said she would ask the doctors and call me back (again). Days later I received a call and told there would be no fee. Great. My husband brought my daughter yesterday and sure enough, I am charged $85.00. Called and spoke to the office manager. She handled it very poorly, and kept explaining that they did a lot of "extra's" and that the $85 was actually a great deal. The thing is, I didn't ask for any extra's. I just wanted to know if I would be paying the same price for another round of braces and to see if I could get some kind of discount as a returning patient. This manager made a point to say that there was no record of my previous conservations and therefore, she would not do anything. I have worked for years in private practice - Manhattan - selling elective medical cosmetic procedures. I understand how this works. It is not about the money but about the practice keeping their word and honoring their commitment to the patient. I spoke to them 3x before our actual appointment and they still charged me. I am so disappointed with how they now run their business. Very sad indeed.

Excellent staff makes for an excellent experience! I've been a patient there for over 25 years and…read morehave had great dental care.

Best dentist I have ever been to! I highly recommend them to anyone searching for a dental clinic…read more The office is clean, well-maintained, and welcoming. The front staff are friendly and helpful, and both the dental assistants and the doctor are truly incredible. I tend to get very anxious about dental visits, but this team made me feel completely comfortable and at ease. They listened to my concerns and made sure I was comfortable throughout the entire procedure. I've tried several dental practices before, and I have never felt this relaxed or well cared for. I will definitely continue coming here!

So happy with my smile! Work in Buffalo and they tailored my treatment to my work schedule. My…read moregeneral dentist commented on what a great job as well. Loved coming to the office. Everyone from Cathy to Dorothy and Shana to Dr. Rouff treated me like I was special. Highly recommend the offices!!

From the owner: Dr. Rouff is an orthodontist who is expertly trained in diagnosing and treating improperly aligned…read moreteeth and their supporting structures. Unlike other offices, you can count on Dr. Rouff's team to address any concerns you may have right away. Call Us

Pleasant reception, and hygienists. No long wait times. Dr Zingaro is always friendly and…read moreprofessional I like that he is from the area.

I had a very mixed experience with Boulevard Family Dental…read more First, the positive: the clinical staff were wonderful. The woman who brought me back was extremely friendly, helpful, and welcoming, and my cleaning itself was great. The doctor was also very friendly, personable, and pleasant. I genuinely have nothing negative to say about the people who actually provided my dental care. Unfortunately, the issue that really soured the experience for me was the office's $5 "office copay" policy. Their paperwork states: "There will be an office copay of $5.00 per visit which covers all oral hygiene and procedural instructions, oral hygiene aids and all disposable items used during your visit." What I found particularly frustrating is that this $5 fee applies even when you have a routine cleaning that is covered by your dental insurance with no copay. In my case, I have dental insurance and my routine cleaning was covered, yet the office still wanted to charge an additional $5 office fee. My biggest issue is that I was not informed about this fee when I was choosing the practice or signing up as a new patient. I didn't discover it until I received/picked up the new-patient paperwork the day of my appointment. In my opinion, a fee like this should be clearly disclosed before someone becomes a new patient, especially when it is something that will be charged at every visit regardless of what their insurance covers. Had I known beforehand that I would be charged an additional office fee for things like disposable supplies and oral hygiene instructions, I absolutely would have taken that into consideration when choosing a dental office. I expect a dental office to bill my insurance appropriately for the services provided, and I don't think patients should be surprised afterward by an additional office charge that wasn't clearly communicated when establishing care. The handling of the $5 charge at checkout also added to my frustration. The front desk woman seemed annoyed that I wasn't happy about the fee and told me she would zero out the $5 charge. However, when I went to check out, another woman at the back desk attempted to charge me the $5. I explained that the front desk had told me it would be removed, and she responded that she hadn't spoken to her about it. They ultimately did not charge me the $5, but the fact that I had to explain the situation twice was frustrating and unnecessary. Again, the actual dental care and clinical staff were great, which is why this isn't a completely negative review. But I strongly believe this $5 policy should be disclosed upfront, before a patient chooses the practice and completes new-patient paperwork. For me, the issue isn't the five dollars itself -- it's the principle of being charged an additional office fee for every visit, even when the visit is covered by insurance, without that fee being clearly disclosed at the time I was deciding whether to become a patient. If I had known about this policy beforehand, I would have chosen a different dental office.

Will be calling in the am. A male doctor named "doctor lee" was the absolute most rude doctor I've…read moreever come across in my 44 years. I hope no one has to ever deal with him. He should not be working with the public. His interaction alone with me makes me want to leave this group I've been at for years because of how awful he made me feel. After scanning reviews I see there are several complaints about him. I will definitely be mentioning this when I call in the morning. I will also be looking for a new practice since they seem to think it's ok for doctors to behave so disgustingly to their patients.

Unprofessional, botched work, and an absolute run-around.I had an appointment on 5/26 at the…read moreAmherst office with Dr. Zaman to remove and replace my composite veneer. Only after she removed my existing tooth material did she bother to check if she actually had a matching composite color in stock. She did not.She then struggled significantly to shape the new tooth to match my other front tooth, explicitly stating to me that she "is not used to doing square teeth." After three failed attempts in the chair, I left. Over the weekend, it became clear how badly she botched the job--I was left with a visible, uneven gap in the front of my mouth.When I called to reschedule and fix this, Dr. Zaman personally called me back and stated she would rather just issue me a full refund so I could go elsewhere. However, on the day of my rescheduled date, the office called me twice asking why I missed the appointment. The front desk had absolutely no record or knowledge of Dr. Zaman offering a refund.Nobody in this office knows what is going on. I am currently out $551, walking around with a botched front tooth, and being given the run-around by management. I want my $551 refunded immediately so I can pay a competent dentist to fix this mess. Avoid this location.

They refused to listen to the issues that I have had for years causing an emergency situation which…read morethey 'could' not help with "we don't do that here". Don't bother going, they could care less about people's health and they can't keep staff, so the front end is always poorly run.

I found Dr. Jason Creps at this location to a excellent dentist with a great (bedside) manner. He…read morefitted a lower partial for me after extracting two teeth and it fit perfectly. I'm very happy with the service I received from Dr. Creps and his entire staff. I will definitely be back here for any future dental work I may need.

Horrible experience here. The one woman at the front desk is terribly rude. Also, I have had a few…read morefillings here and they did a horrible job. My teeth are so sensitive I can't even floss properly now. Not to mention, the staff does not care about you and they just want to make as much money off of you as possible.

I had a terrible experience here with Dr. Michael Donahue. I went in for a filling and left never…read morewanting to go to the dentist again. I was injected incorrectly with novocaine, it was injected into a nerve bundle as he said. I instantly lost vision in my left eye and my heart rate spiked and I could not breathe, due to the epinephrine in the injection. I was okay and back to normal after about 10 minutes. I already did not like going to the dentist before and now I do not ever want to go back. This has never happened to me before with other dentists and I have had many fillings with novocaine. It may have been a fluke, but I am not taking any chances of this happening again. I also was not followed up with after this experience. I did have a great experience with my hygienist though, she was very nice and caring. Unfortunately, I will be moving my dentist office elsewhere as this was a horrible and traumatic experience for me!

They were so good with my son who is 14 months. They are patient with kids and let them see the…read moretools and brushes they will be using. They all went above and beyond with the covid guidelines. Everyone was very friendly from the receptionist to the hygienist and dentist. My son liked everyone and we cant wait to go back in 6 months.

I would give zero stars if I could. In the 3 years I have taken my daughter here they make us wait…read more15-20 minutes to be seen. This is not such a big deal until you read what follows. Then they gave me an incorrect appointment time and I had to wait over an hour to be seen. The last straw was when my Daughter was 6 minutes late to her last appointment and they said they give zero grace period. These are kids we are talking about. She was coming from school and also there was construction all down the boulevard. How does a children's dentist not have a ten minute buffer? The receptionist was very rude about it and had no other appointments for over 6 months. We will be taking our business elsewhere. You expect your patients to wait but will not wait for them? Not cool and my child should not have to miss school for a teeth cleaning. DO BETTER!