My bank account statement shows this store double charged my account for a purchase made Dec 21. I called the store manager, James, and was told I needed to come down to the store in person to have the charge reversed. I go to the store 2 days later and am told because James isn't in they can't help me. I asked them to contact James to fix it. Over the phone James told the employee that I need to leave my contact info and credit card info and he will call me later. Ok, now we can handle this on the phone? They said I needed to show my bank statement. I could've emailed that or sent a screen shot. I ask for Corporate's contact info. James says he doesn't know it, I need to look on the website. I looked 2 days ago and there is no Customer Service contact info. I ask again for contact info and am told I need to go to the website. I ask the store employee to go to the website and show me where the Customer Service contact is. He says the website is down without even looking. Ok, so if you can't look at it, how is a customer supposed to look at it? I ask him to ask James for a better answer, who is his boss? Who is their contact person? James (remember, he's the store manager) doesn't know and has no contact info. This sounds like fraud to me and if I do not receive a refund of the double charge (THEIR MISTAKE) I will contact the Better Business Bureau. Do not ever do business with a store that is willing to double charge and not be in any hurry to correct it or provide decent customer service. I wonder if this was even an accidental charge?? read more