I took my puppy,Mia Saturday to be groomed and I was so impressed on Joanne's knowledge that she shares. Mia hasn't been handled much for grooming and I learned a lot of helpful advice. Mia came out so adorable she actually looks like a puppy, so darn adorable and I can't get over the cuteness of the cut that Joanne suggested. Many complimented on her cuteness and her cut. I suggest you try her services. I'll be going back! read more

ABUSIVE! I took my 8 pound puppy here a few months ago due to the great reviews I had seen online. I dropped her off and the owner seemed nice. A few hours later I called to see if she was almost done so I could head over. The owner answered and immediately put me on hold. She was talking to a customer that was there for a good 5 minutes and eventually forgot she had placed me on hold. I could hear EVERYTHING and after the customer left and she was alone with the dogs, I heard her screaming and yelling at my puppy/another dog to "SHUT THE F*** UP" and to "STOP" over and over again. I could hear my puppy/other dogs crying and whimpering. It was awful and eye opening! What you see in these 5 star reviews are clearly not a reflection of what goes on behind closed doors. If she's that verbally abusive to the dogs in her care, who's to say she isn't physically abusive as well??? I picked my puppy up, walked away and never looked back. NEVER AGAIN! read more

Took my 11 year old poodle here for first time Joann owner was very nice and knowledgeable ! I was worried my Izzy would be upset but she wasn't when I picked her up Izzy looked like a new pup. She looked Amazing I definitely recommend taking your pup here. Thank you Joann. read more

Fancy Tails - Izzy @ FancyTails - Pet Groomers Near Me - Dracut, Massachusetts

I reached out to Joann before I got my dog and she was very helpful in giving me information to prepare for grooming and training. She is clearly very experienced in handling dogs and I couldn't be happier with the grooming after my Dogs first visit. I was worried he would be a little out of control but she had no problem keeping him under control. Her rates are more than reasonable and I would highly recommend her as a groomer! read more

Abusive to dogs! Joanne was my puppy's first grooming experience and her screams at the dogs in her care could be heard from outside of the establishment. Unfortunately, most of her clients didn't get to witness by chance how she treats the dogs when she is alone with them. read more

I brought my Bichon to Fancy Tails after leaving a long time groomer. I can't say enough about the fantastic experience both me and my dog had with Joanne. She's super knowledgeable and experienced. We have found our new forever groomer. read more

Friendly staff that treated our 14 year old Chihuahua great. Great price and the old guy never looked so good. Will go back for sure read more

Fancy Tails - Happy Chi - Pet Groomers Near Me - Dracut, Massachusetts

I've taken my first Yorkie there for 17 years and then he passed I cried so much my husband got me another one but a female this time and she is so sweet she's just PERFECT!!!!!! They both came out perfect and Gorgeous every time. She took pics of them for Christmas and St Patrick's Day and more she loved all the dogs that came for grooming read more

Joanne is a wealth of knowledge. Always helpful and accommodating. She does a great job with my 13 year old cockapoo. Looking for a groomer give her a try! read more

Great skills - TERRIBLE service. I have been here a few times, they do great cuts. The owner is very rude, condescending and seemed to put down every client that came in. Her worker was nice and tried to sugar coat her words.. Stayed away for over a year because I felt awkward and uncomfortable during her rants. I decided to give them a second chance. After a 5 minute conversation at drop off I took my dog and left. It doesn't matter how good you cut hair when you act like that and say your just "honest". Honesty isn't trashing clients in front of other clients. I felt my face blushing as she went on and on. I couldn't leave my babe there! No 3rd chance from me - I'll be looking elsewhere! read more

I have used Fancy Tails for over 15 years for grooming my very shy and gentle Shelty. He always was treated with kindness and came back to me smelling and looking great! Joann took special pains to make him comfortable and to let me know when he was ready. She was always very proud to listen to our complements as her work was show-worthy. She gave us great advice about, foods, vaccines, etc. Thanks Joann for always being about the PETS! read more

Bella first time at fancy Tails... what great job loved it. Very friendly staff. I will be going back for sure.

Fancy Tails was recommended to me for my mini Berne doodle after an awful experience at another local and well known groomer where we took our puppy for his first cut and was overcharged and the groomer did exactly what I had asked her not to do. So when it was time for my puppy to get a grooming again, I was apprehensive on who and where we should take him to. When I called Fancy Tails, I spoke directly to Joanne and explained what had happened and asked if she would be willing to meet me and my puppy before I booked anything. She was more than willing and able to do so that day. Upon arrival, my puppy was very excited to be in a new place and smell all the new smells. Joann watched my interaction with my dog thoughtful and gave me some tips and advice on how to get him to settle down. This was very helpful as my family and I are new puppy owners. Joann then placed my puppy up on the grooming table and checked for matting. She showed me how to brush out his fur and how to correctly comb out mats and gave a trick for trouble matting. She also spent time talking to me about the best way for me to keep up with his grooming to avoid matting and trouble spots. During this time my puppy was very happy and seemed to love the attention from Joanne. I was sold and asked when she would have time to groom him and she gave me an appointment for the next week but also gave me "homework" to do that would help avoid higher costs on my puppy's grooming. She was up front with the cost and what her services included. We looked at pictures of cuts and she listened carefully on what I was looking for. On the day of his cut, he remembered the place and Joanne and was thrilled to be getting dropped off. Joanne checked his coat quickly for mats and said that we had done a good job on keeping up with the grooming. 20 minutes after I dropped him off Joanne called and kindly asked if I would be willing to allow her to videotape her with our puppy giving instructions on how to properly groom doodle breeds. I immediately agreed because I would love a visual instruction to guide myself as well. When he was ready to be picked up my husband and I were thrilled with the outcome of his cut!!!! Joanne did exactly what she said she would do and he looked amazing!!! He was happy and giving her kisses. Before we left Joanne said that his ears were really goopy and asked what type of food we were feeding him because certain food can cause excess build up in a dog's ears. She recommended that we go to a place in Hudson, NH for guidance on the best quality food for our puppy. We did go and my husband and I are so appreciative for her recommendation ! Joanne, thank you for all that you do, your knowledge, love and passion for animals is beautiful! We will see you soon! read more

awful people working and running this place! super unprofessional & rude to customers. do not go here or trust woman running this place she is inconsistent. dogs hair came out awful & she was absolutely rude to me through this experience. don't go here.!!! read more

I am the owner of Lucky, the puppy who was hit and abused in the Fancy Tails Grooming place in Dracut, MA by Joanne, the owner, and would like to answer her comments in Facebook and her private website. First of all, what this lady didn't say in her videos and reviews is that after a long time passed that I left my dog for grooming in her place and she didn't call me to pick up him up, I was very concerned about what had happened to my puppy. With the feeling that something wasn't right, I went to look for my dog. This woman came out of her place yelling at me, saying that; "she had hit my dog" Lucky had a bump under his eye, andhe was in "time out "because he almost bit her and that he "needed to learn!!!" Learn what lady? This is a 7 pounds miniature Poodle, who was tied and restrained. Besides that, he doesn't have teeth. How can this small doggy harm a woman who has more than 20 years of experience and is supposedly accustomed to dealing with all kinds of dogs? I am so disappointed that I took my dog to a place where he was abused instead of getting love and care Again, my dog was leashed, restrained and has no teeth, so there is no reason that this lady had to hit my dog. She should have known how to take control in another way. She wouldn't give me my dog even though I insisted. She yelled that I have to wait until she calls me. Probably she was trying to gain time for him to heal a little while also videotaping him to make him like he isa very dangerous dog. Probably she was scared of the consequences of animal abuse that she caused him and was trying to cover all the hurt she caused him, not only physical but also emotional. Lucky went from being a happy dog since he has been in my house (six years), to very quiet; the one that once was very happy puppy, now keeps under the bed or the pillows. Now he is scared of anyone or anything. To add insult to the offense this woman managed to videotape and have pictures of only in his right side; the bump is at his; left side. She posted only one picture which shows a little of his left side in which his bruise and bump can barely be seen.She even suggested that I pay an additional $40.00 dollar fee to train my dog not to bite. According to her, the trainer is a friend of her whose training methods are teasing the dogs, making then mad and then she would hit the dogs to teach them "discipline". I asked how she can think that I was going to pay for her hitting my dog. This woman hit my dog so badly that now, more than a week later, he stills has the bruise. She knew his front legs, especially the left one, hurts. When I left him in that place, I even told them in English and Spanish - -because there is a Spanish woman working there, that Lucky was abused by his previous owners and that their kids used to "play" with the puppy by grabbing his legs and throwing him to the air or to each other, so he has MAJOR issues when it comes to people touching him roughly on his front legs. You, Lady Knew This Very Well!!! Probably you were looking for "likes" when you posted that video and bad comments about my dog in Facebook; it is also possible that you had a rough day or personal problems but you need to control your instincts with those defenseless animals who do not have voice and cannot defend themselves. Certainly, you are the one who needs to take training and anger managing classes. Perhaps you should go for all these trainings with your friend, be teased and hit so you can learn to control yourself and not hurt those poor animals that we love and trust to put under your care. LADY, YOU ARE AN ANIMAL ABUSER!!! Oh, by the way, how clever of you to delete all the bad comments and videos that are posted on your website and Facebook. Cilia Gonzalez read more

Joanne did an amazing job today with our 4 month old Shorkie. We are so happy with his new look. He looks amazing. It was his first time getting a full groom. He had only received sanitation cuts in the past. She truly cares for these little doggies left in her care. I picked up my little guy and Joanne was taking care of a dog and the other woman helping her another one. These dogs we as happy as can be. We will be taking Mickey to her from now on. read more

I have been bringing my shihpoo to get groomed here for the past 7 years. Joann is reasonable, flexible with appointments, and does a wonderful job grooming every time. I would highly recommend Fancy Tails! read more

Best groomer ever. Joanne is awesome at what she does and my dog loves her. She is friendly, and gives great advice on obedience, food, and other things to take care of your pet the best way possible. Her prices are fair a little less than what I was previously paying and my dog doesn't smell like an air freshener when I pick him up. Plus he always has a cute hankey or bow tie on. read more

I have been going to Joann for the past year. After having a bad experience at another groomer, Joann took time to talk to me and eased my concerns about small cairn terrier. You can feel her passion for grooming and caring about the dogs. She does a great job and is reasonably priced. I highly recommend Fancy Tails. read more

I would definitely recommend Fancy Tails to anyone for dog grooming. Called this morning and they squeezed me in. The dog looks great and they took the time to explain how we should be maintaining her between groomings even though they were very busy. Great price and very friendly service. Will definitely be going back. Thanks JoAnne!! read more