Well, where do I begin?
This is my first review and I really wish it could be a five star review because I so desperately wanted to have a nice, positive experience...that, unfortunately did not happen on any level.
I should have realized what I was in for the moment I walked through the door and no one greeted or acknowledged my existence. I did not have an appointment, but was willing to wait-I arrived more than two hours before closing and wanted gel nails with tips.
After about ten minutes (no clue why I waited so long), another customer arrived. They must have known this person because she was greeted warmly. I was motioned to a chair as sort of an afterthought.
When I told the technician what I wanted, she seemed to not understand. When I say she did not understand, I mean she did not understand simple English. Another woman was called over to translate-apparently it was assumed that all I wanted was a simple manicure. When I was able to communicate what I was there for through a combination of pantomime and pointing at the appropriate tools to be used, I was led to a different station and taken over by a different technician.
I had never gotten gel nails done before, so I should have done my research beforehand. I ended up with a sloppy, rushed and thick set of unevenly painted acrylic nails with a gel coat on top. My cuticles were completely ignored. The light that was used to cure the gel kept turning off/and/or was not even turned on at all each time I was instructed (through hand signals no less) to put my hands under the light. When I would alert the technician to this fact she would act genuinely put out and annoyed.
The entire time she was speeding through my set, she did not utter a single word to me, not even *how are you?* Instead she chose to talk to her coworkers in Vietnamese. Now I have been exposed to many cultures and customs, as well as having had my nails done at other salons where all the technicians similarly spoke Vietnamese, so it wasn't some sort of misunderstanding. I have never experienced such rude and careless service at a nail salon before. Even having language barriers in the past, I was made to feel welcome.
I gave up on thinking I was going to get friendly service about half way through and hoped to at least recieve a nice set of nails. Nope. Thick, uneven, horrific paint job, looking like they would be ready for a fill in two days rather than two weeks... I think I also mentioned at the beginning of the review that I wanted GEL nails with tips...not acrylics with a gel finish, but I guess that was more my fault for failing to do my research.
I ended up spending about three hours at home with a nail kit sanding down my nails so they actually looked presentable. I would have been seriously embarrassed if I was a nail technician and had done such a hideously poor job...guess I had to learn ny lessin the hard way... ... ... read more