The floors look good, but this was the worst experience I have ever had with a contractor in Santa Barbara. Here are my words of warning about what to expect: 1. Expect to pay more than you are quoted. Items that appear to be covered in the quote may not be. In the final hours, after the floors were sanded and we were lined up to be out of the house for a week, they said he had to charge extra for water-based finish, but wouldn't even tell us how much. It took him 4 days to come up with a quote while his worker kept asking for an answer so he could move forward. There was a lot of pressure to okay the expenditure before getting a quote, which is a ridiculous way for a contractor to operate. His quote ended up being and extra 10% ($800 in our case) for something that appeared to be covered in the original contract. Note baseboard removal is not included in his quotes, so know you will need to pay more if you want that. 2. Expect to deal with a mess when you get home. We put all of our furniture and belongings in our kitchen, which was supposed to be protected by having the passage taped off with plastic. When we got home the kitchen was covered in dust, and we had to wipe or wash it off of everything we own - every single book, every single toy, everything. The kitchen sink has a layer of dried-up floor finish that we still have not managed to get off. 3. Expect the work to happen on his timeline instead of the agreed timeline. We agreed to have the repair work done while we were home, and the sanding and finishing work after we were out of the house, but one day they showed up and started sanding while we were still living there - 4 days prior to the agreed date. We hadn't yet moved our belongings out of the upstairs rooms, so the whole thing ended up being stressful chaos as we tried to move furniture out around their equipment and through taped up doorways. At one point they came unexpectedly when our kids were home, so we were also desperately trying to keep them away from the saws and other hazards as we moved furniture. There appears to be very little communication between the owner and his worker, and the owner appears to charge forward with what is most economical for him with no regard for the impact in your home. In summary, the work looks good, but I would not recommend this company. read more

Customer service is amazing. Linda is so helpful. Tim came to Ventura, measured, within a couple of days I got the quote. He also informed me that the wooden floors i have in the other parts of house dont need replacing. Only to be redone. Excellent swrvice. Ive not yet gotten floor as just orderd yesterday, but really looking forward to my new kitchen floor. If i were to rate on a 5 star review. I would say 5 Stars​ read more

Linda and Tim are the absolute best. We have probably put flooring into 6-7 homes and every time their prices have been highly competitive and their product is quality. Lots of options. Definitely work with them. read more

Fancy Floors did a great job refinishing our hardwood floors. They were courteous and clean, had very good suggestions, and were reasonable in price. Also, their showroom in downtown SB is very helpful to see the types of flooring that you could install. The only reason I don't give a 5-star rating is that it was very hard to get them to communicate with us on a second part of the job (installing new hardwood floors in a room). Tim stopped by several times to look at our floors, but we had to ask multiple times to get a bid from him. Then the bid wasn't detailed, excluded several items where the price wasn't known, and was higher than the other company that we ended up hiring. That's okay, no harm done, we went with the other company. I still recommend Fancy Floors. read more

We found a wide range of beautiful floors here. And we ultimately decided on a floor that suited our newly remodeled home. However, the installation was poorly done. They left glue marks on the wood that destroyed the seal on parts of the floor. When we told the store about it, they sent some guys back to try to remove the glue, but it didn't work. We never found a resolution to it, partly because they couldn't find a time to come out and inspect the damage. Disappointing, especially considering how much we spent on the floor. read more

Fancy floors refinished lots of floors for me and they installed new flooring for me in another part of the house. Both were executed in an absolutely fabulous way. I couldn't possibly say enough good things about their work ethics, the quality of the work or the timeliness of the work. I would highly highly recommend them recommend them. read more

We used them in August for our tile floors and they were a disaster! After ordering and scheduling the installation...when tile came in they told us the would not be able to install it after they had put that into the estimate. They said they didn't have the time even thought they agreed the price was included in their estimate. We had to find someone else for the job. Turns out they had measured the wrong sq. footage so we didn't have enough tile. So we had to purchase more and when it came in much of it was broken so we had to reorder again. After all of this trouble they never offered to bring the tile to us they expected us to come get it and never offered much of a apology. They acted as if this is the way business was done in Santa Barbara. Horrible!! Never use this company!!! read more

We looked and looked for floors that we liked at Home Depot, Lowes, and online (even getting a bunch of online samples). We tried a place in Carpinteria too. Then a friend who is a flooring installer recommended we go to Fancy Floors just to see what is out there. Their selection is amazing, pricing is very fair when you consider their customer service, quality and selection. We ended up with the California Collection "Montecito", the quality and look is simply amazing. Our installer said the floor is some of the best he has worked with. At the end of the day what we have learned is that the big box stores might not have the style or quality you are looking for and that you can shop online trying to get a deal until you are blue in the face and still end up with nothing. We are so glad that we found Fancy Floors and were able to support a local company. read more

I met with a representative to repair a vinyl plank floor in June of 2015 when the unit was vacated by a tenant and the damage was discovered. I was given a quote of $1200. It took 6 months to get the materials. A new tenant was in occupancy at the time of the repair. The owner did not inspect the job with me when it was first quoted and now the owner is telling me they did the job they were hired to do. I beg to differ. They did not bother to move the furniture where most of the damage was located. They just worked where it was convenient. The amount charged for the replacement at $7.79 per sq foot seems excessive for vinyl plank flooring. How long did it actually take to replace the 154 sq. ft. of flooring? I have worked with Fancy Floors on other occasions and have often referred them to my real estate clients. I naively had false confidence that Fancy Floors would be up to task. Obviously my mistake. read more

After I got a few bids, I decided to go with Tim over at Fancy Floors. He was a nice guy, and he seemed trustworthy, so I decided to pay the extra price to go with his company. The floors came out great and I was very happy with his installer as well. The only reason it's not a five star review was the higher price, and lack of itemization in the price (which i asked for). read more

Fancy Floors was very accommodating with their initial visit to evaluate our hardwood floor installation. They were also trying to be helpful in helping me pick out the flooring as I was trying to match an existing hardwood floor, which is next to impossible. I actually found the flooring that I needed online and Fancy Floor ordered it. We had the flooring installed in our four bedrooms, completing one room at at time. This lasted over a six-month period, which was our choice. They were prompt in getting back to us after the initial install, but after that, I rarely got a response to my emails. My husband had to make phone calls and stop by their establishment to try to get their attention. The salesman, Tim, said that he would try to choose the piece of flooring that would match the previously installed floor, but he gave it no thought nor even tried. The installers did a good job and were great guys, but the glue had seeped through the wood and we had to call them back to clean up the wood. Basically, after the first appointment, Fancy Floors never followed up or even checked on their installation. At the completion of the job, they asked me what "payments" that I had made as they were uncertain of the balance due. My husband dropped off a final payment today, and the other owner, Tim's brother I think, said that we owned twice the amount of the final payment. These guys need to communicate with each other. They are total goofs and extremely unorganized. I do not know how they have stayed in business all these years! sorry! I would NOT recommend using them for your flooring. read more