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    Famous Footwear

    2.3 (3 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 week ago

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    3 years ago

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    Julie S.

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    1 year ago

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    2 years ago

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    Belk

    Belk

    3.4(9 reviews)
    0.2 mi

    I had the worst experience today at Belk. I went in to return a formal dress that I had purchased…read moreat Gainesville Belk. Shonda, the associate working the return desk, looked at the dress and found a few pieces of lint inside the bottom of the dress, and told me that she couldn't return it because it seemed, from the two pieces of lint inside, that I had worn it. I tried it on but never wore it. I do have a big dog and he may have brushed against the bottom when it was hanging on the door frame at home. I have never been treated like this. All of the tags were on it too. I demanded a manager and she called one over to me. The manager was nice, and she explained how there are certain things they must check(which I had been told already). She returned the dress for me and hinted I should have gone back to Gainesville where I purchased it. The reason I went to Bethlehem was because it was closer this time and had to be returned by the 15th of January. I have been taught that if you work with the public you do everything you can to provide service to the customer in a pleasant and helpful way. I am 76 years old and I will not be treated this way by anyone. I will have a hard time recommending Bethlehem Belk to anyone I know.

    Store is practically wiped out. Overpriced. Nastiest bathroom I've ever been in at a department…read morestore. No toilet paper either! Gross, nasty dirty and the clerk I told did t seem to care. Customer service leaves a lot to be desired. Not impressed.

    Famous Footwear - accessories - Updated May 2026

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