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Masada Leather & Outdoor

3.2 (17 reviews)
ModerateLeather Goods
Closed 10:00 am - 6:00 pm

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10 years ago

Great selection! Great people! Their inventory is top notch - only the best. Best styles, best quality. Definitely a great place to shop.

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Review Highlights - Masada Leather & Outdoor

Even on Game day Ala vs GA (RTR) the store was packed Irvin was ready to assist everyone with his warm smile and welcoming personality.

Mentioned in 3 reviews

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Cobblers Express Shoe Repair

Cobblers Express Shoe Repair

3.0(2 reviews)
1.9 mi

Although I still believe in and will continue to support small businesses, I will never take my…read morebusiness to Mr. Billy Bending at Cobbler's Express Shoe Repair LLC. I am filing this complaint in hopes that others won't have to suffer my horrible experience of Mr. Bending's absolutely horrible customer service and his very unprofessional, dismissive, demeaning, rude, hostile and intimidating manner in which he treated me. This memo is to file a serious complaint against Billy Bending, owner of Cobbler's Express Shoe Repair LLC, for his totally unprofessional and horrible customer service and treatment of me, Gene Lou, on 2/18/16 and 2/19/16. After I picked up the shoes which were promised by Mr. Bending that he would resole and polish the shoe to 'as new condition', I noted several deficiencies which made the shoes look very shoddy and definitely not 'as new condition' as originally promised: the polish was unevenly applied and there were frayed rubber and/or loose rubber shavings attached to the edge of the rubber soles. When I politely pointed these issues out and asked Mr. Bending to resolve them, he got very defensive and treated me in a very angry, unprofessional, dismissive, demeaning, rude, hostile and intimidating manner. Although I never raised my voice and only asked Mr. Bending to rectify the issues noted above, Mr. Bending refused to resolve the issues, got very defensive and raised his voice several times at me, totally ignored me when I was still talking when another customer walked in, and ultimately demanded me to leave his store. Finally when I stated that 'This is horrible customer service! Absolutely horrible', Mr. Bending in an infantile and rude manner stuck his tongue out at me after which I left the store, extremely upset at Mr. Billy Bending's absolutely horrible customer service and his very unprofessional, dismissive, demeaning, rude, hostile and intimidating manner in which he treated me. I then noted that I am going to write an honest review of his work and horrible customer service to which Mr. Bending replied in an angry, unprofessional, dismissive, demeaning, rude, hostile and intimidating manner daring me to go ahead and do so since he can review and delete the evaluations he did not like (e.g. mine). I then responded that I will write my review in a manner that he cannot delete or edit. Mr. Bending had violated several of the cardinal rules for good business practices: To always treat customers with dignity and respect, and that customer satisfaction must always be a top priority! Thanks in advance for your time and attention to this serious matter.

2 pr. motorcycle boots, 1 in really bad shape needing significant resole work and one pr. that…read moreneeded extra height added. Did a great job on the resole considering this was the second or third resole for this pair - it was a tough job. On the pr. that needed added height, he took the time to cut off the old sole, add material and reattach the existing sole. Added at least a 1/2 inch to my boots. Perfect job and both pair were shined before pickup. Made sure to say that if there were any issues to be sure to return and they would be taken care of. Very quick turnaround.

Masada Leather & Outdoor - leather - Updated May 2026

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