I've been a customer of Alps Shoe Repair for over 5 years and he is wonderful!! My first…read moreexperience was new soles on a pair of motorcycle boots left to my by my best friend who died in 2004. At that time the boots were alreaady years old. Everytime I wear the boots I remember my best friend. Additionally I'm a Western boot fanatic - 12 pair. Each pair wears metal, ornamental tip guards and each time their installation was excellent. (It's sad how 2 negative reviews from years ago tarnish his reputation)

Love this little business! Always ready to help and does phenomenal work! He will be honest with…read moreyou on whether to salvage a pair of shoes or let them go!

Although I still believe in and will continue to support small businesses, I will never take my…read morebusiness to Mr. Billy Bending at Cobbler's Express Shoe Repair LLC. I am filing this complaint in hopes that others won't have to suffer my horrible experience of Mr. Bending's absolutely horrible customer service and his very unprofessional, dismissive, demeaning, rude, hostile and intimidating manner in which he treated me. This memo is to file a serious complaint against Billy Bending, owner of Cobbler's Express Shoe Repair LLC, for his totally unprofessional and horrible customer service and treatment of me, Gene Lou, on 2/18/16 and 2/19/16. After I picked up the shoes which were promised by Mr. Bending that he would resole and polish the shoe to 'as new condition', I noted several deficiencies which made the shoes look very shoddy and definitely not 'as new condition' as originally promised: the polish was unevenly applied and there were frayed rubber and/or loose rubber shavings attached to the edge of the rubber soles. When I politely pointed these issues out and asked Mr. Bending to resolve them, he got very defensive and treated me in a very angry, unprofessional, dismissive, demeaning, rude, hostile and intimidating manner. Although I never raised my voice and only asked Mr. Bending to rectify the issues noted above, Mr. Bending refused to resolve the issues, got very defensive and raised his voice several times at me, totally ignored me when I was still talking when another customer walked in, and ultimately demanded me to leave his store. Finally when I stated that 'This is horrible customer service! Absolutely horrible', Mr. Bending in an infantile and rude manner stuck his tongue out at me after which I left the store, extremely upset at Mr. Billy Bending's absolutely horrible customer service and his very unprofessional, dismissive, demeaning, rude, hostile and intimidating manner in which he treated me. I then noted that I am going to write an honest review of his work and horrible customer service to which Mr. Bending replied in an angry, unprofessional, dismissive, demeaning, rude, hostile and intimidating manner daring me to go ahead and do so since he can review and delete the evaluations he did not like (e.g. mine). I then responded that I will write my review in a manner that he cannot delete or edit. Mr. Bending had violated several of the cardinal rules for good business practices: To always treat customers with dignity and respect, and that customer satisfaction must always be a top priority! Thanks in advance for your time and attention to this serious matter.

2 pr. motorcycle boots, 1 in really bad shape needing significant resole work and one pr. that…read moreneeded extra height added. Did a great job on the resole considering this was the second or third resole for this pair - it was a tough job. On the pr. that needed added height, he took the time to cut off the old sole, add material and reattach the existing sole. Added at least a 1/2 inch to my boots. Perfect job and both pair were shined before pickup. Made sure to say that if there were any issues to be sure to return and they would be taken care of. Very quick turnaround.

Moved up here from 30A and needed to get some work done. They did fantastic work on my Tecovas,…read morewill be using them again and again!

BEWARE!! Both he and his wife are thieves who take advantage of their customers. She charged me $45…read moreto repair the straps of these sandals. When I came to pick them up, they weren't done so he put black shoe polish on the straps and handed them back. It took less than 5 minutes, and they still look awful. GO ANYWHERE BUT HERE.

Excellent work and speed of return. I take all my shoes there usually for cleaning sometimes…read moreresoling.

I have been taking all of my Chanel, Gucci, etc shoes and handbags and belts to this vendor. At…read morefirst, he was a kind and attentive store owner. He did excellent work at a fair price. Something has changed and now he gets frustrated REALLY easy and has to be told instructions over and over and over again. He has had some of my items for a while now, and each time I come back either something isn't complete or has to be redone and I have to repeat the exact same instructions from the previous visit. I understand why some items have taken a while, but I know that he is not working on my other items in the meantime because he is "too busy". He is now openly expressing his frustrations with me when it is he who doesn't understand and doesn't write down or remember the instructions. And when giving the instructions I don't feel confident he understands them. While there is a language barrier, it isn't that. He doesn't like to "hear" what you are saying when he is frustrated. Which is almost every time I come to check on my items. I watch other people come into the store while I am there and he treats them like they are royalty. I feel like since I am a returning customer, who brings a lot of high end business to him, he should treat me the same or better! I have a lot more purchases that I was going to bring to him. I will not do this now. I will ONLY bring new items to him if I can't make it to Atlanta due to his customer service. Make sure he gives you a timeframe of when the items can expect to be completed and that he writes everything down and you should be fine, I hope. I will edit this review if his attitude changes.

Fast service. Quality work. Good value for my money…read more Would definitely recommend this business.

Needed a boot zipper repaired. Mike repaired them and cleaned them up like new for a very…read morereasonable price.

came into the store for advice on taking care of my exotic leather boots. Vlad was extremely…read moreknowledgeable. His family has been doing this for generations. He did not try to oversell me on service, took the time to show me how to maintain my leather and got me exactly the right products I needed. He also explained the difference in the quality of his repairs in comparison to shoe shops that are rushed. I will definitely be a return customer.

My Son thought he would do me a favor by polishing my $225.00 dress shoes. The only problem was…read morethat he polished my beautiful "Cognaq" colored shoes in a dark brown polish! Ansley's worked on stripping this brown polish off. They continued to strip it over and over again until it was the proper color and tint a they finally looked as they Did when I purchased them. I'm very happy with the results and even though this was the first time I had come to this business, they will always be my first choice in the future!

Eric is fantastic! Talented and kind! He was able to hem a pair of jeans for this short girl in…read moretime for a trip..same day! Would never know the jeans were altered! Will be a repeat customer! Thank you Eric!

I am not one to give bad reviews, unless its food. But for what I paid and for as long as it took I…read morefeel I must speak out. This was a very rare coat..in fact I bought the last one. I took it in to be tailored as it was a bit over sized. When told that wasn't something he wanted to tackle.. I asked to have a zipper installed as I am a disabled vet and had problems with the original snaps... long story short he removed my snaps (The zipper was behind so no need) installed fake "Rivets" and didn't even seat/secure them with a tool..just pushed them in "Plugged" the hole with them. Well I lost two of them the first night I wore it. I found them on the floor. I ordered a tool to see if I could seat them, but I bought cheap wrong dies that wouldn't work. The second night worn, the zipper tore loose from the hand stitch. All in all this was beyond a shoddy rushed job that I waited over a month for. I paid $200 for the coat and $150 for this "Work". I didn't take it back and complain, I figured this is the work they do and didn't want to wait weeks again to wear a football jacket when the season is about over. I know how to sew (Thanks grandma) so I will take the $150 loss and just do all the work all over myself. So maybe I got a bad day job, I don't know...but I am throwing this out there to all. If it happened to me with my prize item..I would think hard about giving them your item. I am adding pictures of rivet heads, holes in jacket and zipper and stitching.

Requested the bottom of the shoe sole to be glued and they did a shitty job with the glue so they…read morestitched the sole all around on both shoes and permanently destroyed my 350$ shoes !!!! Was charged 45$ for some B.S work! Don't ever come to this place ! Bad business/work !!!!

If I could give zero stars I would. I brought an expensive item for repair to this location and…read morethey ruined it. Claimed they could do great work. To make matters worse, they claimed they didn't understand how they ruined my item. After showing them before and after pictures and speaking with them for almost an hour about the issue, they finally agreed to give me a refund but turns out they double charged me and refunded me once. These people do not know what they are doing and I would have respected them more had they been honest about not being able to repair the item and not offering to do the work. I agree 100% with the other reviews about the quality of their work being poor and they are greedy with wanting money. Bottom line is If you are unable to repair something, just be honest and don't accept the job.

They replaced my heel taps in five minutes, seriously so amazing. Highly recommend and they're very…read morehonest about alterations.

The customer service is friendly, and the people are professional. However, the overall experience…read morehas been disappointing. Service timelines are significantly delayed, and pricing is well above general market rates. I have been waiting over 45 days for a belt repair that I was initially told would take 20-25 days, which is unacceptable. This has been a learning experience for me. After going to another vendor for a similar service, I had the job completed in less than 48 hours. While I've heard great things about this business, that has not been my experience.