I've been a customer of Alps Shoe Repair for over 5 years and he is wonderful!! My first…read moreexperience was new soles on a pair of motorcycle boots left to my by my best friend who died in 2004. At that time the boots were alreaady years old. Everytime I wear the boots I remember my best friend. Additionally I'm a Western boot fanatic - 12 pair. Each pair wears metal, ornamental tip guards and each time their installation was excellent. (It's sad how 2 negative reviews from years ago tarnish his reputation)

Love this little business! Always ready to help and does phenomenal work! He will be honest with…read moreyou on whether to salvage a pair of shoes or let them go!

Although I still believe in and will continue to support small businesses, I will never take my…read morebusiness to Mr. Billy Bending at Cobbler's Express Shoe Repair LLC. I am filing this complaint in hopes that others won't have to suffer my horrible experience of Mr. Bending's absolutely horrible customer service and his very unprofessional, dismissive, demeaning, rude, hostile and intimidating manner in which he treated me. This memo is to file a serious complaint against Billy Bending, owner of Cobbler's Express Shoe Repair LLC, for his totally unprofessional and horrible customer service and treatment of me, Gene Lou, on 2/18/16 and 2/19/16. After I picked up the shoes which were promised by Mr. Bending that he would resole and polish the shoe to 'as new condition', I noted several deficiencies which made the shoes look very shoddy and definitely not 'as new condition' as originally promised: the polish was unevenly applied and there were frayed rubber and/or loose rubber shavings attached to the edge of the rubber soles. When I politely pointed these issues out and asked Mr. Bending to resolve them, he got very defensive and treated me in a very angry, unprofessional, dismissive, demeaning, rude, hostile and intimidating manner. Although I never raised my voice and only asked Mr. Bending to rectify the issues noted above, Mr. Bending refused to resolve the issues, got very defensive and raised his voice several times at me, totally ignored me when I was still talking when another customer walked in, and ultimately demanded me to leave his store. Finally when I stated that 'This is horrible customer service! Absolutely horrible', Mr. Bending in an infantile and rude manner stuck his tongue out at me after which I left the store, extremely upset at Mr. Billy Bending's absolutely horrible customer service and his very unprofessional, dismissive, demeaning, rude, hostile and intimidating manner in which he treated me. I then noted that I am going to write an honest review of his work and horrible customer service to which Mr. Bending replied in an angry, unprofessional, dismissive, demeaning, rude, hostile and intimidating manner daring me to go ahead and do so since he can review and delete the evaluations he did not like (e.g. mine). I then responded that I will write my review in a manner that he cannot delete or edit. Mr. Bending had violated several of the cardinal rules for good business practices: To always treat customers with dignity and respect, and that customer satisfaction must always be a top priority! Thanks in advance for your time and attention to this serious matter.

2 pr. motorcycle boots, 1 in really bad shape needing significant resole work and one pr. that…read moreneeded extra height added. Did a great job on the resole considering this was the second or third resole for this pair - it was a tough job. On the pr. that needed added height, he took the time to cut off the old sole, add material and reattach the existing sole. Added at least a 1/2 inch to my boots. Perfect job and both pair were shined before pickup. Made sure to say that if there were any issues to be sure to return and they would be taken care of. Very quick turnaround.

Highly recommended. I damaged a new pair of Air Jordan's by tearing out a shoelace eyelet. The…read moreseller replaced them with a brand new pair and let me keep the original after I sent a photo of the damage. Ali repaired my shoe and it is indistinguishable from the new pair. I feel guilty that I have 2 pair for the price of one. Great job for only $20. Professional work and very quick turnaround.

BEWARE!! Both he and his wife are thieves who take advantage of their customers. She charged me $45…read moreto repair the straps of these sandals. When I came to pick them up, they weren't done so he put black shoe polish on the straps and handed them back. It took less than 5 minutes, and they still look awful. GO ANYWHERE BUT HERE.

The shoe cobbler was able to complete my request. He made my cheap shoes look expensive! I think I…read morehave found my business!

Excellent work and speed of return. I take all my shoes there usually for cleaning sometimes…read moreresoling.

Fast service. Quality work. Good value for my money…read more Would definitely recommend this business.

Needed a boot zipper repaired. Mike repaired them and cleaned them up like new for a very…read morereasonable price.

I'm so satisfied with the service here that I'm still sitting in the parking lot writing this…read morereview! I brought in my brand new Louis Vuitton mules after I accidentally spilled body oil on one of them. I tried fixing them myself and only made things worse. After finding this place through a Google search, I decided to give them a shot, and I'm so glad I did. They got my mules looking exactly like they did the day I bought them from the Louis Vuitton store. You would never know there had ever been a stain. I honestly thought they were ruined for good, and having that stain permanently would have kept me from wearing them. They've definitely earned a customer for life. I'll be bringing all of my shoes here from now on. I also dropped off a pair of Gucci slippers with fur on the inside that I've had for 8 or 9 years to have the soles replaced. I'll keep y'all posted when I get them back, but based on the work they did today, I have a feeling they're going to come back looking amazing!

Very quick and professional service. He told me it would be four weeks to completely replace the…read moresole on my Mary Jane flats and refinish the leather that had worn off the toes. Not only was in done in 2 weeks but they're shined to perfection, it's like I have a brand new pair of shoes! It was more expensive than I'd planned for but I see why now, and it was worth it! I only wish I had before and after pictures to prove it. 10/10.

Eric is fantastic! Talented and kind! He was able to hem a pair of jeans for this short girl in…read moretime for a trip..same day! Would never know the jeans were altered! Will be a repeat customer! Thank you Eric!

I am not one to give bad reviews, unless its food. But for what I paid and for as long as it took I…read morefeel I must speak out. This was a very rare coat..in fact I bought the last one. I took it in to be tailored as it was a bit over sized. When told that wasn't something he wanted to tackle.. I asked to have a zipper installed as I am a disabled vet and had problems with the original snaps... long story short he removed my snaps (The zipper was behind so no need) installed fake "Rivets" and didn't even seat/secure them with a tool..just pushed them in "Plugged" the hole with them. Well I lost two of them the first night I wore it. I found them on the floor. I ordered a tool to see if I could seat them, but I bought cheap wrong dies that wouldn't work. The second night worn, the zipper tore loose from the hand stitch. All in all this was beyond a shoddy rushed job that I waited over a month for. I paid $200 for the coat and $150 for this "Work". I didn't take it back and complain, I figured this is the work they do and didn't want to wait weeks again to wear a football jacket when the season is about over. I know how to sew (Thanks grandma) so I will take the $150 loss and just do all the work all over myself. So maybe I got a bad day job, I don't know...but I am throwing this out there to all. If it happened to me with my prize item..I would think hard about giving them your item. I am adding pictures of rivet heads, holes in jacket and zipper and stitching.

The old owners were amazing. I have used this place for years, but the workmanship was much better…read moreunder the prior owners. The current owners are just concerned with making a lot of money. The prices have doubled, and the work is not good. I used to get my pants hemmed for $18 dollars, now it's $25 a hem. I never had to bring items back with the previous owner, but with this young lady, she can't get it right. It's time to find a new seamstress!!!!

Requested the bottom of the shoe sole to be glued and they did a shitty job with the glue so they…read morestitched the sole all around on both shoes and permanently destroyed my 350$ shoes !!!! Was charged 45$ for some B.S work! Don't ever come to this place ! Bad business/work !!!!

I can't say enough about how much of an amazing experience I had at this shoe repair store. I have…read morea pair of Louboutins that needed serious TLC. I've taken these shoes to multiple shoe stores and every single one basically told me there's almost nothing that can be done about them, and it just felt hopeless that I could get these fixed. Then I came here and was immediately greeted with such amazing customer service and I was told that they could definitely fix these for me. I actually came twice: once just to see if they could take on the job and the second time I came was when I actually dropped them off. I got the exact same service both times through amazing customer service. They were so friendly, so warm, so helpful and they had me in and out pretty fast. They explained the process and I just could not be happier with the customer service that I received here. Definitely come here for your shoe repairs, especially for Louboutins because they have a direct contract with Christian Louboutin so they're able to use authentic Louboutin parts when repairing shoes.

I learned of this business from the handbag retailer who recommended it as a place that could…read morerepair my bag. The place was nice and there were no problems with the person working. However, the prices quoted to complete the requested service (handle repair on a designer bag) was significantly inflated and the time to finish the work was quoted as weeks, not days. I ultimately had the repair completed elsewhere for a fraction of the cost.