Awesome shoes at good prices!! The employee is great with great customer service. The woman's…read morepurses are great.

I have been training for a half marathon and I bought new shoes in December. The salesperson talked…read moreme into purchasing cushioned insoles. They said that I could exchange them ever few months during the year to keep them fresh. It was time to switch them out. My original salesperson was in the store, when I brought my box and shoes into the store. They did not have my size, so they gave me a higher valued insole to replace the ones that I have previously purchased. Pretty cool. I will get all of my running shoes from Champs......

Just got done visiting this location. I had the pleasure of working with my Jaclyn and she was…read moreAMAZING!! For years I've despised running. Recently I've wanted to increase my cardio. I have to run for my job and I don't want to be the guy who is "in shape" but can run 1/4 mile without dying . With that being said, I despise running because it kills my feet. So I decided to get fitted at this location. Jaclyn was a pro and have 4-5 pairs of shoes in front of me within 5 minutes. She had me stand on their 3D scanner, walk on their special pads, and walk so she could see my steps. She was a real pro. Than came the shoes. She got 4-5 pairs out, helped me get them on and off and had the patience of a saint. Granted I was pretty easy and fast, but I could tell she was ready to help me all day if need be. 18 minutes and she had me in the perfect shoe....unreal and I'm beyond happy with my purchase. Thank you so much to this location for having such great employees. Value here I felt was really great. She also pointed me towards the shoes I NEEDED and not the ones that were the newest or most expensive. She only even asked for my opinion, and gave facts about the shoes. Not once did she give her personal opinion; because like a pro, she knows everyone's feet are different. I 10000000% recommend this place!!

I don't run, but I buy shoes for walking and I love data. The staff at Big River will have a…read moremachine map your feet and will assess your gait to make shoe recommendations for you. You may learn that your feet are different sizes... I did. Yay for data!

My daughter bought the wrong size birkenstocks online through journeys. They have in store…read morereturn/exchange. I thought this would be a hassle but To journeys corporate-here is a good review of your galleria store. I am a crabby 45 year old dentist. Exchanging shoes on a Friday night w my kids is not something I was looking forward to. Instead-it was quick and easy and here is what a customer wants to see when he turns the corner in to your store- a smiling employee standing on station (just inside store) waiting to receive customers-making eye contact,being personable and well spoken- that is exactly what quortney did(sorry I prob goofed name but prob 28 year old African American w piercings) I was crabby going in but she made it impossible to stay that way, made the exchange very quick and easy and no hassle. She engaged my kids and talked about music and about t shirts in store which we ended up buying two of. The store was clean and nobody was texting on their phone or doing anything other than engaging customers or cleaning the store while we were in there. I did not receive any compensation or even tell them I would write this but as a business owner-I appreciate employees doing what you train and hope for-giving positive customer experiences bc it is hard to find good people these days. Give your galleria store kudos,lunch or a bonus because they represent your brand well Again-I only wrote this bc I was impressed-they didn't do or give me anything- Chris Parks

Love this store. Everyone I've interacted with here has been super helpful, patient and friendly…read more One of my daughter's shoes dropped a zipper pull, I brought it in and they switched it out on the spot. Fantastic service! Also a pus that I love the styles they carry.

I love consistency and New Balance delivers great product and service every time I shop there. I…read moreneeded to replace an old pair of running shoes and my sales rep (Mary C.) quickly found a like pair and two other styles for me try. She patiently answered my questions and made sure I understood prices...including what was on sale. It took me about five minutes to try on a new pair, review other styles and make my purchase. Done deal!

Bought a pair of shoes - 8/26/2026 - asked for a good walking shoe for a senior (75 yo female) -…read moregot a $200 pair of running shoes that flop around on my foot - I was assured they were the same quality - have had near falls with these shoes - just to make a buck - WILL NOT BE USING THIS STORE AGAIN!!

Honestly, for a warehouse clearance store, the prices were high. Even though it was by one get 1/2…read moreoff, everything I wanted was $79.99. Their wide width women's selection was not as good as the store in Springfield, Missouri. The styles that I wanted here did not come in wide width. The store was clean and service was nonexistent because there wasn't much staff and she was checking someone out while I was there.

My wife was wanting a new pair of arch support shoes for an upcoming trip. Was surprised it didn't…read moreopen until 11am on Sunday and we waited for about a half hour until it opened. Line was forming when it did finally open. At least 15 customers in the store by 11:05. Good selection, but mot as many choices with arch support as my wife hoped they would have. I also found a pair, but they didn't have my size in the first couple of pairs I looked at. Clean and well lit, overall a good experience. Might want to consider opening earlier on Sunday.

i had an exceptional customer service experience with Dominique and her manager. helped me to find…read morea great gift for my brother and to get a really nice coat and shoes for myself:):).

Men.... get to this store. Phenomenal quality, style and old world customer service that will blow…read moreyou away. Travis has gained a loyal customer forever. No lie. We have to drive an hour and a half to get here, but I will be planning all of my shopping trips around Travis' work schedule. Now... the shoes. I've never owned dress shoes of this quality and comfort before. Trust me, your feet will thank you.

Whenever I was in the Galleria I always stopped and did a walk through in this shoe store. Some of…read moretheir shoes are cut very uncomfortably (those damn Caryssa's) and others are great. SM's prices are not that bad and if you wait long enough they always go on sale. And I have gotten some killer shoes at very good prices here. One pair of wedges they had out last year were so good, stylish, and comfy I went back and got them in 3 other colors! Plus, they give you this fabric (?) tote bag to put your purchase in which is great for using later for grocery shopping, schlepping clothes to laundry, or holding anything you would put in a bag! My kind of green!