This is one of my favorite Fleet Feets in thr area, the are like most of the stores very dedicated…read moreto servicing each and every customer and your particular needs. There are a variety of things for all your fitness needs, especially your running shoes fix. Every once and a while they have some really good deals that scream for you to buy something you didn't come for (first world problems). Definitely check out the South County store if in the area!

Kathy and Joe were so informative and helpful in finding the right pair of shoes for me. The price…read moreis cheaper than what I was going to pay at Dick's Sporting Goods and I received high-quality, informative service at Fleet Feet. This place is great for pregnant women or others who have trouble bending over to tie their shoes because they do all the work for you and ensure the shoes are a great fit. Tip: Prepare to spend 20-30 mins finding the right shoes because they do individual scanning to ensure you get the right size.

When I need new tennis shoes aka walking shoes, I always shop at New Balance. I've found a pair…read morethat works for me and I just keep repeating the same purchase. I guess I am a creature of habit. I like that they keep my record of purchases in the computer. So when it time to buy a new pair of shoes, I just enter the store and tell them my name. They look at my past purchases and it's an easy sale for the associate. Even though it a super easy sale, the sales associate is still professional and friendly. They have me try the shoes on, to make sure I am still satisfied with the fit. In addition to the pair of shoes, I always add a pair of therapeutic cushion inserts. It adds to the cost of shoes, but the comfort it adds to my wide feet, is well worth the extra dollars. When I get a new pair of tennis shoes, the old one still have life and become my garden/yard working shoes. New Balance shoes have a good life span. A bonus about shopping here, you can buy dog treats to support a local rescue group at the check-out. For the dog cookies, you have to pay cash as it is treated as a separate transaction. When I see dog cookies for a rescue group, I am a sucker and always make a purchase. Next time I need a new pair, I'll be back. I'm a true fan of New Balance.

I got to the store at I64 and Big Bend on a Saturday at 1 PM. I typically got nearly 1,000,000…read moresteps out of a pair of walking shoes. This pair is typical. The store sales person was great. Because they carry a large inventory he got me a new pair in 15 minutes. They fit perfectly and the fit great. I have worn only New Balance shoes for at least 10 years and they are great. I will continue.

helpful staff The matching polish so you shoes always you…read morebelt An American classic company Branded refurbishing.

UPDATE 1/17/2017: Shoes finally arrived and billing squared away. Shoes are really nice but I'd…read morethink twice before ordering online. Dealing with this company for an online purchase was not a good experience. ORIGINAL REVIEW: Ordered a pair of wingtips. Apparently their fulfillment system "corrected" the shipping address and when FedEx could not deliver to the incorrect address, the shoes went back to Allen Edmonds. Telephoned customer service to report the problem and get the address confusions squared away. Since the first order was closed as a result of the FedEx return to sender, they had to place a new order, which was done by phone rather than online. On the day that the shoes were to arrive, they didn't, so I phoned Allen Edmonds and was told that the address got automatically "corrected" again. I've now been billed TWICE and still no shoes.

I was searching online for a certain shoe which they had at Shoe Carnival at this location. Their…read moredoor says they beat prices which means they price match. Unfortunately they don't price match with everyone, only a certain list of store. I ended up buying the shoes online at Journey's because it was cheaper. With that being said, this store was much better than I expected. Very clean and organized. Nice variety of shoes for everyone in the family. Prices weren't bad but in my situation, I found a better deal elsewhere. Customer service was great. The guy was nice and very helpful. I'd come back again.

Subject: Poor Customer Service Experience - Shoe Carnival Bridgeton (#0618)…read more To whom it may concern, I am writing to express my disappointment regarding the customer service I received today at the Bridgeton Shoe Carnival location (#0618). Since I was already in the area, I decided to stop in after receiving a "BOGO" promotional text earlier in the day. I had recently purchased a pair of shoes on Tuesday for my daughter, who works 12-hour NICU shifts in Dallas, and thought this would be a good opportunity to take advantage of the promotion for an additional pair. I had the shoes and receipt in my vehicle and brought both in with me. Upon entering, I received minimal acknowledgment from the two cashiers at the counter--one of whom identified herself as a manager. I explained that I wanted to utilize the BOGO promotion with my previous purchase. After reviewing my receipt, the manager stated that because my purchase was made on Tuesday and the sale "started on Thursday," I could not apply the promotion. I asked for clarification, as the explanation didn't logically connect to the policy. When I suggested simply returning the shoes and repurchasing them in the same transaction to legitimately qualify for the BOGO--a standard practice in retail--I was told this would be "like stealing." That statement was inaccurate, unprofessional, and frankly, insulting. I asked again about processing a return and repurchase, and was instead told that I could return the shoes, but would need to drive 15-20 minutes to the St. Charles location to buy them again (if available) and use the promotion there. At that point, it became clear that the associate was unwilling to provide basic customer service or a reasonable solution. Her demeanor throughout the interaction felt dismissive, as if she was more interested in posturing for the other employee than assisting a customer. There were no other customers in the store, so this was not a situation of limited time or overwhelming foot traffic. For reference, the name on my return receipt is Carleigh (last name omitted), and the processed return amount was $70.15. This experience resulted in the loss of not only this sale, but the additional purchases I intended to make today--and likely any future purchases I would have made with Shoe Carnival. I have no issue taking my business to competitors such as DSW in Brentwood, where customer service consistently meets basic expectations. I strongly encourage management and corporate to review the service standards at this location. Customers deserve respect, accurate information, and professionalism--none of which I received today. Shoe Carnival, if you cannot appreciate your customers, you will eventually have to appreciate their absence. Do better.

My experience here was good. I ordered a pair of boots online for Black Friday and they ended up…read morebeing too big. I was hoping to exchange them, but they weren't in store. The staff member helping me tried to help me by putting an order in, but it wasn't working. She took the time to call customer service which I very much appreciated. I ended up not being able to exchange because I didn't have the card I purchased them on (my bad) so I ended up returning them with my receipt. The store itself has a good selection of accessories and shoe choices.

Picked up an online order here. They let me try them on before accepting them, so that was nice of…read morethem. That said, when I asked for assistance finding the try-on socks they said "just look around, they're somewhere out there" and gestured to the rows of shoes. I never did find them. Luckily, the shoes I ordered fit and they became mine. This store is incredibly messy and the workers are rude. It's also dirty in certain pockets. I think the value of going in store is picking up a variety of shoes that are not going to get to you as quickly as through Amazon and being able to try them on in person. That said, I would be wary of coming here without a plan of what you are looking for because the employees will not be helpful. Love the shoes I picked up though.

Love the variety and selection. Prices are great and service is good. Basically, if you're…read morewilling to look for yourself and try on your size, you can get quality shoes for half price! Huge selection of name brands and excellent prices.

Today my 19 year-old granddaughter and I (68) were shopping for her shoes for prom. As we were…read morelooking, a woman employee very literally snarled at us, "hey, you two can't have drinks in here." I was holding a capped, almost empty bottle of water, and my granddaughter had a soda. While I can certainly understand that drinks can spill and inventory is expensive, I did not appreciate being spoken to like an obnoxious 12-year-old. I responded that my money could be spent elsewhere, and left. I will NEVER shop in this store again. While the loss of one customer probably won't matter, I will certainly go out of my way to tell my story to everyone I know. I literally want nothing from this complaint I simply wanted to vent about this woman's hateful behavior.

Really, really terrible. If I could have given zero stars I would have. The person "helping" us at…read morethis location not only would not do the full analysis of my feet, he only pulled out ONE style of boots for both of us to try. He point blank refused to consider letting us see any others. Neither my husband nor I have difficult to fit feet - indeed, we left and went to another store, and bought two pairs apiece that fit fine. AVOID this store!

Graden (I hope I'm spelling that right) is kind, efficient and direct. Everything a customer could…read moreask for when shopping for shoes. I highly recommend!