Maria is amazing! I came to her with my wedding dress a month before my wedding and she delivered…read morewithin a week! I've lost nearly 50 pounds since I purchased my dress a year ago and so it needed a lot of work! Maria made it happen! Thank you I can post pictures later

This is my third pair of shoes to be repaired. Very reasonable and my boots look like brand new!…read more Don't go anywhere else local, you'll get overcharged--not here. I'll be back again. A+++

helpful staff The matching polish so you shoes always you…read morebelt An American classic company Branded refurbishing.

UPDATE 1/17/2017: Shoes finally arrived and billing squared away. Shoes are really nice but I'd…read morethink twice before ordering online. Dealing with this company for an online purchase was not a good experience. ORIGINAL REVIEW: Ordered a pair of wingtips. Apparently their fulfillment system "corrected" the shipping address and when FedEx could not deliver to the incorrect address, the shoes went back to Allen Edmonds. Telephoned customer service to report the problem and get the address confusions squared away. Since the first order was closed as a result of the FedEx return to sender, they had to place a new order, which was done by phone rather than online. On the day that the shoes were to arrive, they didn't, so I phoned Allen Edmonds and was told that the address got automatically "corrected" again. I've now been billed TWICE and still no shoes.

His work speaks for itself. He's quick and his resoles on my boots are factory quality or better…read more Would recommend

My leather Hermes bag looks awful! I cried! Ask for strap to be reattached. It's crooked and…read morenot lined up. A VERY EXPENSIVE lesson learned. My favorite handbag is unusable. DO NOT use this repair store. * Very grumpy old man runs/owns Clarkson Road location. * very expensive in comparison to other repair locations in area. *CASH ONLY- obviously no taxes being paid! May I repeat DO NOT use this business! If I could rate less than one star-I would!

When I need new tennis shoes aka walking shoes, I always shop at New Balance. I've found a pair…read morethat works for me and I just keep repeating the same purchase. I guess I am a creature of habit. I like that they keep my record of purchases in the computer. So when it time to buy a new pair of shoes, I just enter the store and tell them my name. They look at my past purchases and it's an easy sale for the associate. Even though it a super easy sale, the sales associate is still professional and friendly. They have me try the shoes on, to make sure I am still satisfied with the fit. In addition to the pair of shoes, I always add a pair of therapeutic cushion inserts. It adds to the cost of shoes, but the comfort it adds to my wide feet, is well worth the extra dollars. When I get a new pair of tennis shoes, the old one still have life and become my garden/yard working shoes. New Balance shoes have a good life span. A bonus about shopping here, you can buy dog treats to support a local rescue group at the check-out. For the dog cookies, you have to pay cash as it is treated as a separate transaction. When I see dog cookies for a rescue group, I am a sucker and always make a purchase. Next time I need a new pair, I'll be back. I'm a true fan of New Balance.

I got to the store at I64 and Big Bend on a Saturday at 1 PM. I typically got nearly 1,000,000…read moresteps out of a pair of walking shoes. This pair is typical. The store sales person was great. Because they carry a large inventory he got me a new pair in 15 minutes. They fit perfectly and the fit great. I have worn only New Balance shoes for at least 10 years and they are great. I will continue.

No frills, cash only, and a tiny storefront next to a vape shop, but it's the only place I'll take…read moremy good shoes for new heels. He does a great job at a reasonable price with nice little extras like polishing or filling in scrapes on the heels.

Been a long standing customer with Gina so I trusted her to alter my daughter's prom dress. My…read moredaughter arrived and was asked to try on to alter length and Gina body shamed my 18 year old by telling her she was a big girl and it wasn't the right dress for her. Told her repeatedly she was too fat for the dress and had my daughter in tears. I called Gina who lied about body shaming my daughter but did tell me she didn't think it was the right dress for her body. My daughter returned an hour later and we video recorded the interaction with proof that she was body shaming my daughter for two and a half minutes before returning the dress and payment so we could take elsewhere. No women should ever body shame another women. I will never support Gina again.

Dishonest and completely disorganized…read more BEWARE! Horrible service, completely disorganized and neglectful of their customers belongings. I dropped of a beautiful antique leather briefcase and they said they couldn't find it weeks after I dropped it off. HowTF do you lose a briefcase in a shoe shop? Then they said they thought it had been taken off premise. Then they stopper returning calls. Losing items seems to be a pattern for this place. Makes you wonder if they're not finding a more lucrative avenue to profit from their customers belongings other than the fee that they would get for repairing them and returning them to you.

If you are in downtown St. Louis, MO, and your shoes are in need of some love, these guys are who…read moreyou want to see. Classic. Long-standing downtown business.

i had an exceptional customer service experience with Dominique and her manager. helped me to find…read morea great gift for my brother and to get a really nice coat and shoes for myself:):).

Men.... get to this store. Phenomenal quality, style and old world customer service that will blow…read moreyou away. Travis has gained a loyal customer forever. No lie. We have to drive an hour and a half to get here, but I will be planning all of my shopping trips around Travis' work schedule. Now... the shoes. I've never owned dress shoes of this quality and comfort before. Trust me, your feet will thank you.

I was searching online for a certain shoe which they had at Shoe Carnival at this location. Their…read moredoor says they beat prices which means they price match. Unfortunately they don't price match with everyone, only a certain list of store. I ended up buying the shoes online at Journey's because it was cheaper. With that being said, this store was much better than I expected. Very clean and organized. Nice variety of shoes for everyone in the family. Prices weren't bad but in my situation, I found a better deal elsewhere. Customer service was great. The guy was nice and very helpful. I'd come back again.

Subject: Poor Customer Service Experience - Shoe Carnival Bridgeton (#0618)…read more To whom it may concern, I am writing to express my disappointment regarding the customer service I received today at the Bridgeton Shoe Carnival location (#0618). Since I was already in the area, I decided to stop in after receiving a "BOGO" promotional text earlier in the day. I had recently purchased a pair of shoes on Tuesday for my daughter, who works 12-hour NICU shifts in Dallas, and thought this would be a good opportunity to take advantage of the promotion for an additional pair. I had the shoes and receipt in my vehicle and brought both in with me. Upon entering, I received minimal acknowledgment from the two cashiers at the counter--one of whom identified herself as a manager. I explained that I wanted to utilize the BOGO promotion with my previous purchase. After reviewing my receipt, the manager stated that because my purchase was made on Tuesday and the sale "started on Thursday," I could not apply the promotion. I asked for clarification, as the explanation didn't logically connect to the policy. When I suggested simply returning the shoes and repurchasing them in the same transaction to legitimately qualify for the BOGO--a standard practice in retail--I was told this would be "like stealing." That statement was inaccurate, unprofessional, and frankly, insulting. I asked again about processing a return and repurchase, and was instead told that I could return the shoes, but would need to drive 15-20 minutes to the St. Charles location to buy them again (if available) and use the promotion there. At that point, it became clear that the associate was unwilling to provide basic customer service or a reasonable solution. Her demeanor throughout the interaction felt dismissive, as if she was more interested in posturing for the other employee than assisting a customer. There were no other customers in the store, so this was not a situation of limited time or overwhelming foot traffic. For reference, the name on my return receipt is Carleigh (last name omitted), and the processed return amount was $70.15. This experience resulted in the loss of not only this sale, but the additional purchases I intended to make today--and likely any future purchases I would have made with Shoe Carnival. I have no issue taking my business to competitors such as DSW in Brentwood, where customer service consistently meets basic expectations. I strongly encourage management and corporate to review the service standards at this location. Customers deserve respect, accurate information, and professionalism--none of which I received today. Shoe Carnival, if you cannot appreciate your customers, you will eventually have to appreciate their absence. Do better.