Had a service performed at Fallon Dental Group and was charged an additional out-of-pocket of $700.00. When checking the insurance claims listed on the insurer's website I noticed a non-listed dental code. The insurance company said this could be for a laser treatment, but also indicated that this procedure is included with the initial service and shouldn't be charged separately. When contacting Fallon dental it was clear they would be less than cooperative about this. My only recourse was to file a dispute/claim with the insurance company about these bogus charges. Needles to day I won't be returning to them again. When it comes to dental office visits have a copy of your insurance plan document (i.e. evidence of coverage) with you. Never trust a dental office to give you accurate insurance information. As they say, "knowledge is power". read more

After a few visits, I am completely repulsed by the way this dental office is run. My most recent visit left me a sour taste with how they handled themselves. The front desk receptionist Sabrina is horrible, to say the least, she lacks basic customer service skills and compliments it with a bad attitude. Blamed the discrepancy in price on my insurance and the new people in training (she is the one training them), refused to accept any blame for the miscommunication and completely unapologetic. On top of all of this, the work that was done is questionable. I had a sore gum for a week from the injections and currently still in pain when I eat where the treatment was done (2 weeks ago). Not exactly what I would call a good job. Dr. Boparai did not even double check the source of pain, she just immediately began working on her previous "recommendation". This entire process has left me questioning their skills and dental office in general. read more

The place is a total rip off. They always try to upsell you on the most expensive and often unnecessary procedure, do not honor the estimates they previously provided and pretend that they can't locate them, do not provide any adequate explanation as to why you need the most expensive treatment, etc. The receptionist is horrendous and hard to deal with. Getting a copy of the receipt for your past visit is a very challenging task. I only went there because it was close to home, but will be going back to my regular dentist who has integrity and is trustworthy. read more

Why the two stars? The stars are for the cleanliness of the office. Why the poor review? I had metal fillings since I was a teenager, over four decades ago. And since I had those fillings, I NEVER had another cavity or dental issue. As a nurse, I hated when I visited a new dentist, because I did have any money making procedures, they would try to convince me to remove my fillings. Well, this office did. It wasn't a week later when ALL my new fillings fell out! As a melanated individual, I did not return to complain to be labeled an anger -- woman. How do I show my dissatisfaction, I will NEVER return to do business with you. So instead of having a revolving client, you have a one time angry client!! read more

STAY AWAY!! SUPER SHADY! Don't trust this place! I have warned you!! I regret not yelping this place first before coming in. I am forever haunted by this mistake! If I can give this place a zero, I would! I feel like I have been duped by getting treatments that wasn't necessary. And paid an arm and a leg for all of it, which I did not even have to begin with. But because the dentist said I needed it to get it done before all my teeth falls out, I TRUSTED the dentist's suggestion. You would think a dentist would know what's best, right?!! Now that I got all the treatments done, I get this letter in mail saying that I am now RESPONSIBLE FOR EVERYTHING that was done!! I want to know why this place did not check if my insurance covered those treatments!! Or how come the dentist did not tell me that my insurance plan does not cover those treatments, would I like to still proceed with the treatments or not?! WTF??!!! read more

I would highly recommend this place to anyone the amount of care I received when I was here was absolutely amazing and the results are definitely a 10 out of 10. I would especially like to thank Jesse for being so calm and patient with me he was definitely one of the best dental assistance I have ever seen. Also of course my dentist Shweta Parulekar did an amazing job on my two front teeth. Thank you! read more

An implant delivery took place yesterday. It was the final step in this extraordinary restoration. If there ever was a shinning example, a triumph of technology and medical know how and care, this is it. I have a previous, old implant, a baseline to compare to: What a remarkable evolution! The "crowning" glory (pun intended) was the digital scan, from which the replacement tooth was made. Having this tooth placed delivered another surprise: It required no adjustment! It feels as if it has always been there! Truly remarkable and highly recommended. Thank you to each and every member of this 'A' Team, you're making a difference ! read more

My whole family has been going to Dr. Bopari's practice since it opened up. I have nothing but great things to say about her and her colleagues and staff. Dr. Bopari has great steady hands and amazing bedside manner. It's hard to find these 2 skills together in a Dentist. Her work is exceptional. I chipped my tooth earlier this month. Not only did she get me in the same day, but she matched the bond perfectly with my tooth. She has an artistic touch to her work. But she also has a critical eye when it comes to cavities. She likes to treat conservatively before a small problem becomes a bigger problem. Her staff are always friendly and helpful and are accommodating with appointments. Strong recommendation. read more

My children and I have always had positive experiences with Dr. Boparai and the Fallon Dental office. My youngest is only 5 and is always excited to go to the dentist. She has never been scared or uncomfortable as my older two always have good things to say after their appointments. The staff is so sweet and make us all feel like they've known us forever. We never wait long before we're called in, and they start working on our cleanings right away. I really appreciate that they clearly show you the costs of any additional treatment you may need (before and after insurance) before you can even ask, and they never pressure you into making a decision on the spot. As a single mom, my biggest concerns are always time, finances, and, most importantly, comfort for my children. Fallon Dental Group checks all the boxes for me! read more

Don't go here .. due to Covid I opted Fallon dental group instead of my regular dentist, they did a filling it's been more than a month I'm still suffering from pain and sensitivity in my tooth due to improper procedure. I didn't have this problem before. The dentist even cut my nose during my procedure. I hesitated to write a review thinking but my suffering is getting worst I could stand this. read more

I'm very happy to have found this place. They have wonderful people that works here and I am truly impress to see all the state of the art equipment/technology they have at this dental office. I guess I've been with my old dentist for so long that I didn't realize they were so behind in time. I'm glad my husband convince me into switching. read more

Dr. Boparai. It's disappointing to know that you hired such childish representatives like Medina. She was supposed to make sure my family and I were assigned to your office but instead of simply calling us to inform we had to be assigned she threw a fit and disconnected on my insurance company Representative. I can only imagine how claims are handled if Medina is involved. I am very uncomfortable with your Representative and we will not be returning to your office. read more

I had an appointment at 8AM for a cleaning. Checked in at 750AM. Got sat in the exam room and waited for an hour to be seen by Dr. Bopari. She did the charting and stated I have a lot of bone loss and therefore would not do the regular cleaning. (Some of my gums were listed at a 6 which is bad. One aims to have a 2 or 3 to be considered healthy.) Stated that I needed to deep cleaning that costs over $2k. I refused and asked for the regular cleaning. Her and her staff stated they would not be able to clean my teeth unless it was the deep cleaning since my gums would then be "more prone to infection". They were pretty pushy about my getting this deep cleaning done. The front desk woman even tried to convince me by saying that "your insurance has about $2k to cover your dental expenses until the end of the year (it was 8 days until the end of 2019), so it would just go to waste. The $2k doesn't roll over to the next year so you can use it for this deep cleaning." I walked out of the practice at about 930AM with nothing done and was extremely frustrated. I went to another dentist the following week, and what do you know? This dentist who charted my teeth and gums at this facility said my gums and teeth were all healthy with a few exceptions (chipped fillings, one potential cavity onset). I would not recommend Dr. Boparai or the Fallon Dental Group at all to anyone. They do not care about your dental hygiene, they only care about how to get the most money from you and your insurance. Stay Away. read more

Terrible follow up. Practice has specialists who come to the office rather than referring. Makes one wonder about the nature of the referrals. Hygienists have been very good. Head dentist a bit short, to the point of rude. read more

Everyone I met was professional and kind. Other offices should look to yours as an example. I felt genuinely cared for.

Always a great dental visit! Staff and the Dentist make you feel very comfortable. I've had the pleasure of working with Medina about all of the dental work that my Husband and I needed. Medina is knowledgeable working with us and our insurance for creating a dental care plan that worked best for us. read more

I am not sure why yelp does not have zero stars. This place sure deservers it. My wife went for cleaning and she was told they can only do deep cleaning as that is what's needed. They did X-rays and let her go with next appointment for deep cleaning. She cancelled the appointment and got a bill for $140, despite of providing insurance information. I called and gave them insurance information one more time and was told I will not get another bill. A month later I got same amount of bill from collection service. I don't know how this business operates and who gives them 5 stars. read more

While my years of Fallon Dental care have been wonderful: I am dismayed and disgusted that I am told I must use my cell phone to display my medical information. I do not like cell phones; they are too easy to lose or have stolen... and I certainly do NOT personal information on mine. I saddens and angers me that stupid, arbitrary and totally insane requirements block me from the care I enjoyed. Not everyone on earth does all through cell phones., read more

Dr. B and the dental hygienists in this office are awesome! In my past experience, I've always had to wait a long time to be seen. At Fallon dental they're always on time. My favorite dentist office yet! read more

I would give a negative star to this dental group. Fallon dental service was very poor ( seemed like inexperience staff )and they charge ridiculously above the insurance coverage. read more

Please look at your BILL! 10 times we received a bill, and 10 times it was over-charged!!! Thank God my dad has a good memory and challenged them. The person who does the billing is always "Medina" and her excuse is always the same: "the system didn't pick up the insurance". Not once, not twice, but 100% of the bills! If you don't double check, they will happily take your money!!!! We are never returning read more

When I came here to make an appointment last week, I was already not impressed with the customer service at the front desk. The lady did not greet me and when I told her I wanted to make an appointment, she glared at me and responded with attitude. Couple Of days ago, when I went in for my appointment, I had the intention of getting grey fillings for majority of my cavities because they were in the back and only get 1 or 2 white fillings if any of them were noticeable. I have no problem paying extra for white fillings but of course I want my insurance to cover as much as possible hence which is why I asked for grey fillings for my back chewing teeth. However when I told them, they ignored what I said and insisted I go for the white fillings, when I tried explaining again why I wanted the grey fillings; they ignored what I had to say and persisted I get the white. It felt like they were not giving me an option to choose. I would never come here again because they were so damn pushy and didn't let me make my own decision. read more

In the past, I've had excellent service from this group. Sadly, today I feel as though their practices have completely changed. My appointment today was for an extraction. When I checked in, the receptionist stated, I see you are here for an extraction today. I verified & was asked if I'd like to pay now. I did & when the Dr came in he asked if I was going to get an implant or a bridge. I had not decided on an implant but they were highly recommending it. Then they proceeded to tell me that I had paid for a consultation not for an extraction. The receptionist came in to explain the cost of the extraction, etc., looking her in her eyes I repeated what she said to me earlier & she apologized for any misunderstanding. Honestly, I'm finding it difficult to let ride. I know what I made an appointment for, as well as what the receptionist said to me & I felt as though they were trying to taking advantage of me by telling me something completely different once I was in the chair. This is not a positive business practice & I'm very disappointed in the changes that have taken place here. read more

Their appointment system is ricudulous.Really dissapointed!When you get an email for a certain date their computer shows an appointment 2 weeks later for a different time.Not sure how their automated system showed two weeks later and their dentist wasn't there. They shoudl have honoured the calendar and given uS an appointment immediately. read more

They told me I had to get a bunch of things done. When I asked if everything was necessary (because I felt like it wasn't) things got weird. They also presented the top of the line and most expensive options, but did not share the other options/prices until I asked. After that point I felt like they got awkward and less hospitable...and Sabrina was just down right rude!!! For such a modern, classy, clean looking establishment, the customer service from some fall terribly short. Extremely disappointed that my asking a few simple questions resulted in ill treatment and unnecessary bad attitude. Nope-- you won't be getting my returning business nor a good referral. I'd like to leave this on a positive note--Paolo the X-ray technician was very kind and helpful. Y'all can learn a thing or two from his customer service skills. Maybe it's just...be kind. Simple. read more

Best spot in the area! Came here for a cleaning and my teeth were pearly white! Friendly staff as well.

Dr. Boparai moved on elsewhere. Now with the new dentist and staff, things changed.

Best office I've been to. Got checked in by jasmine who was really nice and helped me find an appointment that went by my schedule. Had a cleaning done by shabnam who was really gentle and dr. Singh was extremely nice and walked me through the process of my fillings. Cleaning was really thorough. Great office ! read more

This is a new dental office (opened early this year, 2014) so, as often the case, a hesitant attitude to try something new takes over me. I'm glad I tried this office though despite my reluctance. My initial visit was about a month ago for a cleaning and x-rays. The cleaning was nice; Romina did a good job. Unfortunately, X-rays gave evidence of an outcome I didn't want. I needed a root canal and a crown. Kay helped me out immensely with the pricing options involving my insurance. I was referred to an independent endodontist that took my insurance, to help with out-of-pocket expense, so I could have my root canal done. My root canal was about a week ago. Sabrina helped me out with that, and WOW, she was a great great help. Thank you Sabrina! My root canal was offsite at another office with Dr. Alnatour; he's pretty good but not connected to his patients, meaning because he's an independent - he lacks involvement with them. I didn't receive a post-op talk; things went well I guess and I was out the door. Well, I got an infection a couple days later. My gums are just sensitive; the root canal was good. However, I didn't have Dr. Alnatour's contact info. I contacted the office which he utilizes; however, they are closed on weekends. I got an answering service that didn't help much. I contacted Fallon Dental Group on a Saturday to get an emergency prescription for antibiotics. I'm glad they were open! Sabrina got me started with some info and I was given calls by Romina and Kay after also to follow up. They took great care of me and for that I am truly appreciative of their help. I got my prescription the same day and the swelling and infection went down enough that I was able to get my crown just hours ago. Dr. Boporai is very nice and skilled. Her initial exam of me a month ago was something I knew I might need but hoped would never confirm. When she did my crown work I was felt assured of the job she did by just how at ease I was. Monica assisted with the work also; she made me feel comfortable as I waited for my CEREC crown to finish molding. They've got a machine that makes the crown for you there and then; no need to come back a following day. It's a long wait for crown work to finish but worth it. I highly recommend this dental office for obvious reasons. Thanks again to Dr. Boporai, Sabrina, Kay, Romina, and Monica for making the dentist office visit not at all a bad experience. See you next crown... read more

Another exceptional experience provided by Madeana. She was sure to follow up on my requests until she confirmed resolution. I am confident that she prioritizes the customer which is hard to find. A++++ read more

They over charged me and cheated with the price. Every time I went cause after the procedure my teeth hurt and then they added money and said I needed to get more stuff done. I would not go back. They cheat with money. Save your money don't go to this dental office! read more

The doctors are good ,very professional, but the front desk staff are extremely outrageous. I have spoken to different people at front desk, every of them just don't want to do jobs. If you want any referral orany little help, they will make you run around between their location and insurance over a month even if you bring all the information and explain the details again and again everytime. They lied to you they already submitted the letter to your insurance but everytime it's fake when you speak to your insurance. Finally I got my insurance to directly contact them to solve the issue. And they will lie to you they never got any calls from insurance right after my insurance calling them 1 min ago. Then they will deliberately put you on hold to not assist you and hang up. The doctors I met were very professional, that's why I would give 1 star rather than 0 star. But I hope they can hire other frontdesk staff. Their current staff are not professional or helpful at all. They just dont want to do their jobs. read more

If you are looking to regain a beautiful smile than Dr.Shayan Baig is the perfect Dentist for the job.I went in for my normal cleaning and decided to do a consultation with Dr. Baig in regards to improving my smile cosmetically. He took his time and explained each of my options and even provided visuals of his work to give me a better idea. I booked appointment a week after to do the procedures. I am so happy with my smile! He explained every bit of the procedure to me as it was being performed. Definitely keeps you calm!My tooth repair (composite)looks so natural and just makes me feel complete. Thank you Dr.Baig for helping me achieve a beautiful smile!! Truly a definition of a amazing Dentist.Thank you Fallon Dental group for your great customer service as well. read more

SO I called over there to get some info and the receptionist named Yasemin answered...rude, inpatient and how annoying to have someone huffing and puffing into the phone receiver, right!? Oh my goodness is your job really that difficult?? So Iv'e never been seen by the DDS there but if whoever is their front line person and can't make it a good experience over the phone there's no way I'm going near those doors. Sorry, customer service should go a loong way especially in healthcare. Next! read more

I would like to echo what all of the other reviewers indicated about the Fallon Dental Group. After my initial appointment I was impressed at the professionalism displayed by everyone that I came in contact with. For the first time in my life I can honestly say that I felt like a human being when I walked out of the office. The hygienist that cleaned my teeth was reassuring, explained everything that he was doing (and why) and also stressed the positive aspects of the condition of my teeth. I did not feel judged as I normally do when I leave the dentists' office. Additionally Dr. Boparai was also very courteous and had a calm demeanor which I appreciated. I visited the office today to have a root canal completed and a crown placed. I loathe going to the dentist because of my past experiences. I must say that this was the most pleasant experience that I've ever had with having dental work completed. The staff was prompt, explained everything to me in detail and overall I received first class service in a first class environment! Plus I was able to have my permanent crown placed in one visit...which by the way looks flawless! I would highly recommend this office if you're looking for top quality staff who uses high quality equipment and who will provide you with the best dental care you could possibly ask for. read more

I recently transferred dentists after a disappointing experience in Alameda. I had heard good things about Fallon from a friend and it lived up to expectation. First day I went in and had my X-rays/photos taken and updated by Paolo. Also got a much needed cleaning, which was very thorough and detailed thanks to Mai. I'm not the best patient and visits to the dentist make me anxious but I found all the staff there to be really welcoming and helpful. Sabrina the manager helped explain my dental insurance plan and the cost breakdown for me. The atmosphere like the building is clean and professional. In the waiting room they accommodate for young families which was great. I didn't have to wait long to be seen. Overall it was a smooth experience, no complaints. Heading back for a consultation in a few weeks so hopefully they can help fix these wonky English teeth of mine. read more

Coming from someone with a phobia of dental offices these 5 stars were well deserved. The entire staff helped me feel at ease from the time I called to make the appointment to the time I walked in the door. They tried to make things as quick and painless as possible and explained everything very clearly. We went through all my medical coverage BEFORE they started the work so I wasn't blind to the cost when I got out and they were very reasonable. The facilities are brand new and everything is kept very clean. They have TV's in the room for you to watch when you are getting work done however be aware if you go in at 6pm all that's on is the News lol... Major Kudos to Troy for putting up with me and giving me one of the best And most COMFORTABLE cleaning I have ever had. I do have to go back for a Crown so this review may change but for now I am leaving them with the 5 stars. Oh and a couple random facts they do not talk about you like you are not in the room... I hate when doctors or dentist do that and then you leave super confused or its like helllllo right here! Also the office does not smell like a normal dentist office (you know that smell like you are walking into an ER) although it is really clean so I have no doubt that they clean the place like an OCD person would. :) All smiles the day after my deep cleaning.... read more

This place is wonderful. The people are all very nice and friendly yet professional at the same time. Often times in business you get one or the other. Everything is very clean and state of the art. Today during a cleaning my hygienist had to dodge the hidden popcorn kernels from last night. She was a sweetheart about it. Lol I recommend this place. read more

After moving to California, I have decided to go to Fallon dental group as it is closer to my home. At first there was no problem as we just did cleaning. After dr. KARLEEN BOPARAI, suggested me to treat cavities for some of my tooth, I agreed & made appointments, as she told me to do. After the first treatment, I told her, I am having pain, she told me I have to do root canal for one of the tooth out of 2 she treated. Next, I did root canal over there & the dr was horrible. He didn't bother to wait to check if my gum was numb or not. I told him......don't do it now, I am having pain & need some rest for my neck. Big no to me......I felt like I was a baby & someone is misbehaving with me. After that one of the assistant over there cut my lip, while taking out glue from my gum. She totally lied about the incident. Please don't go there. You might die! read more

The best HMO taking office . No extra charge for your x ray copy. full head x ray. Measured before cleaning. They always respect your concern and adjust the treatment if you persist. clean and new. A PS3 there. read more