I had the best dentist experience of my life. I was greeted by a friendly face and she helped me with all my paperwork and insurance estimates and so much more (shoutout Malia!) Shabnam (she's my favorite hygienist for over 2 years now), Reina (assistant), and Dr. Sam worked together beautifully to do my 2 year deep cleaning, a cavity filled, and replace an old crown so gently and with no pain whatsoever. I don't dread the dentist when I know it's this incredible team. I'm not kidding, it felt like family and they eased me in, letting me know exactly what to expect and what's to come. I actually (genuinely) look forward to seeing them - they truly care about people and put them first. IFDG! read more

Avoid this place if you don't want to get ripped off. I went for a routine dental cleaning. After X-Ray and initial diagnosis, they suggested deep cleaning (which I agreed to). Then they quoted $1,000 out of pocket for the deep cleaning -- stacked with optional add-on charges (antibacterial irrigation, bacterial decontamination) that insurance flat-out doesn't cover. My husband had the same deep cleaning procedure done at this same office 7 months ago for a fraction of the price -- $198. I wrote to them asking for a revised quote without the optional procedures and never got a response. On top of that, no matter how early you check in, you're always waiting at least 30 minutes past your appointment time. Front desk staff are not pleasant to deal with either, so don't expect any warmth or willingness to help if you have questions about your bill. Do yourself a favor and get a second opinion elsewhere before you let this office anywhere near your mouth. read more

I would give them a two star rating as they always try to upsell you on treatments but not the actual issues. If you're doing a surgery i think they are good. But everytime they would go for cleaning they are gonna make you pay almost $1000 for a laser treatment lol, disturbing. Secondly, i went to another dentist after going there for two years and she said i had 8 cavities!!!! They never mentioned that one time. So expensive for nothing. Would not recommend. read more

Update: Photo added--their appointment reminders continue to come in even after the appointment time and after it has been cancelled (this was after the 3rd incident). Idk this whole place is a mess.... Original posting: Really disappointed in this office. I've been here three times and tried to brush off my poor experiences to thinking they were stressed and overworked, but their processes are just plain bad. First appointment was at the end of the year (so everyone is trying in to make their appts, I get it, so I shut up, smiled, and dealt with it). I was so rushed even though /they/ were running behind, the cleaning was so sloppy, and the hygienist was visibly annoyed that she had to do a cleaning (that's what I was scheduled for...but they said they had to "squeeze me in?" Odd). The 2nd time they ran out of that biting stuff for the xray machine and had to make something for me to bite on to get the images they needed. Nice work to the tech for making it work, but management should have the supplies available for employees. They /also/ ran out of fluoride that day and asked me to come back another day /just/ for fluoride treatment. So I did--and then all of the staff was confused and couldn't make sense of why I was there when I came back to my scheduled visit. Do you not use scheduling notes to communicate with each other...? I got a bill stating I needed to pay $500+ out of pocket, and my insurance usually pays for all of it. I had no additional out of pocket services done. I had to physically go to the office to get it sorted and they told me "it's a notice, not a bill" and to just ignore it moving forward--I didn't actually owe anything. Okay...If I ignore it, and it's actually a bill...how do I know I don't owe something and get sent to collections? Shouldn't there a posted notice telling patients what to expect if they receive this? How would we know this if we didn't go out of our way to talk to staff? I went in for my 3rd appointment, and while the front desk staff is very kind and respectful, they told me my appointment was cancelled because I never confirmed it. I mean, if I scheduled the appointment....doesn't that mean I'll be there? Are we not adults here? No where in the text messages, voicemails, nor emails was there a notice stating my appointment would be cancelled if I didn't confirm. Again, they said they would "squeeze me in" but at that point I already experienced too many red flags and didn't want to deal with more inevitable headache, being rushed, and another "bill that's not actually a bill, but it might be a bill" situation. I really tried to make it work since my job is so close by, but it was just too much headache. I'd rather drive 10 extra minutes to my old office and have the typical straightforward process to get the yearly exams and cleanings done. I don't think it needs to be this complicated every single time I'm here. read more

Fallon Dental Group - Cosmetic Dentists Near Me - Dublin, California

I have good experiences with the Fallon Dental Group. The dentists and all of the staff are always friendly, professional, and make me feel comfortable the moment I arrive. They always take the time to explain in detail the procedures they perform. They are also very proficient at doing these procedures. I recommend the Fallon Dental Group for your dental needs. read more

Let's face it--most people don't love going to the dentist. But we all want to keep our teeth, so it's a necessity. When I first came to Fallon Dental, I carried years of fear with me--memories from childhood and adulthood that left me anxious and uneasy. I remember being just 10 years old with someone smoking over me while working on my teeth. I remember being yelled at to sit still. I could go on and on... but none of that happens here. This place is a kind of paradise. From the front desk to the hygienists to the dentist--every person I've encountered has treated me with care, compassion, and respect. I won't name names because I'm afraid I'll misspell something, but please know how grateful I am. Thank you, Fallon Dental, for helping me heal old fears and for creating an environment full of love, grace, and professionalism. I truly wish everyone could experience the level of care I've found here. I'm smiling so big right now--and it's thanks to you. Hands down, this is the best place! Let's face it--most people don't love going to the dentist. But we all want to keep our teeth, so it's a necessity. When I first came to Fallon Dental, I carried years of fear with me--memories from childhood and adulthood that left me anxious and uneasy. I remember being just 10 years old with someone smoking over me while working on my teeth. I remember being yelled at to sit still. I could go on and on... but none of that happens here. This place is a kind of paradise. From the front desk to the hygienists to the dentist--every person I've encountered has treated me with care, compassion, and respect. I won't name names because I'm afraid I'll misspell something, but please know how grateful I am. Thank you, Fallon Dental, for helping me heal old fears and for creating an environment full of love, grace, and professionalism. I truly wish everyone could experience the level of care I've found here. I'm smiling so big right now--and it's thanks to you. Hands down, this is the best place! read more

Fallon Dental Group - A GREAT experience! - Cosmetic Dentists Near Me - Dublin, California

Office staff very professional. Hygienist and Dr treat patient with respect and care. Office is clean with up to date equipment.

Worst Dental Cleaning I've Ever Had I'm honestly shocked at how little effort Fallon Dental Group put into my visit. After waiting 10 minutes in the lobby (because the hygienist was out to lunch), I was finally called in--only to get a 10-minute cleaning that felt like absolutely nothing was done. No exaggeration. When I got home, my teeth felt exactly the same as when I walked in. I've never left a dental appointment wondering if they even cleaned my teeth at all. To make it worse, I never saw an actual dentist--only the hygienist, who spent the first few minutes trying to sell me a $500 deep cleaning I'd have to pay out of pocket. When I declined, she rushed through the rest and I was out the door before I even knew what happened. Then came three random appointment confirmations via text for visits I never scheduled. That was the final red flag. I called right away to switch dentists and make sure I never go back. This place is more interested in upselling than providing real care. Avoid read more

EDIT: OMG BEWARE!! After posting my review, I read the other reviews on this business. Now I am worried that deep cleaning was not needed at all?? Maybe it's their way of up-charging and making more money. Omg I feel horrible......... Original review: This place is SO SO unorganized. Spent more than 3 HOURS here for what we thought would be a normal cleaning. As a new patient, the regular check ups and exams were needed. Some of the gum was found to be receding so they recommended deep cleaning. We still wanted to do the normal cleaning only. However, they claim that since they diagnosed the gum was receding, they cannot perform normal cleaning and only deep cleaning. is this true??? I don't know if it's a policy of theirs or they are just trying to make more money. Lots of waiting in between each process, 15-20 mins of just being left alone (happened at least 3 times). There was little to no communication at all between the times when the hygienist or dentist leaves. The hygienist cleaned for some minutes then disappeared after saying they needed a "quick break". It was ok thinking it would be a 5-10 min wait. But they didn't come back for probably arojnd 30 min to 1hour. The dentist had to step in to continue the cleaning then the hygienist finally came back. What an ordeal!!! Would not recommend coming here unless you dedicate half a day for cleaning your teeth lol. Lastly, their polishing product they use smells pretty bad..they probably use some cheap stuff. Yeah, you've been advised. read more

I came in for a cleaning and had such a good experience. The hygienist was gentle and explained everything, and the front desk was welcoming. Definitely a dental office I trust! read more

Extremely disappointed with my experience here. I booked an appointment for a regular cleaning and X-rays -- fully aware of some prior reviews mentioning that they push deep cleanings, but I decided to give them a fair chance. I spent TWO HOURS at this office -- time I took off work -- and all I received were X-rays. The dentist came in for maybe 2 seconds, glanced at my teeth, said I had a couple cavities but that everything looked good, asked if I had any questions, and left. Then came the predictable push: they recommended a deep cleaning for over $700 AFTER insurance. I politely declined and asked for the regular cleaning I scheduled. I was then told they'd need to "check with the dentist" since that's not what she recommended. Soon after, the hygienist came in and said they don't even offer regular cleanings unless I signed a consent form stating I'm going against the dentist's recommendation. I was then told for today they could simply "polish" my teeth, but it wouldn't accomplish much. It's truly upsetting to see a dental practice operate this way -- prioritizing profit over patient care. If your business model depends on upselling unnecessary treatments instead of providing the services patients book and expect, then maybe you choose the wrong profession. I will not be returning and would advise others to proceed with caution. ***** They're very good at making it seem like it's for your best interest when it's all about $$$. They said it's unethical for them to do a regular cleaning when a deep cleaning is necessary, but would rather me walk out with nothing than providing a regular cleaning???? Doesn't make sense. read more

Been coming here for all of my dentistry needs the last several years, and Nilo, the RDH provides exceptional care for my teeth along with a beautiful positive uplifting personality and bedside manner. The ladies at the front desk are always super helpful and sweet which makes everything better. Dr Adi is amazing, very thorough, communicative, caring and takes her time, but makes sure you're not there for longer than you need to be which I really appreciate. Thank you to all the assistants & everyone who works here, it makes going to the dentist actually a pleasant experience! read more

I'm a new patient at fallen Dental. Anytime I get some kind of dental work done I get very nervous and anxious, I've had bad experiences before so you can imagine what was going thru my head. I definitely recommend this office the staff was amazing so nice and very friendly. For the visit I had to get a cleaning done and the hygienist Nilofar was super sweet. I told her I was sensitive and I was a bit nervous. She made me feel safe and calm. She was telling jokes and even sang to me which was a very funny and fun I loved it. It was new never did I think going to get my teeth cleaned would be a wonderful experience. I can go on and on but overall I give this office a 5 star I will definitely bring my family. read more

Have not had a great time with them, I've had work that they've done fail quickly and have to come back multiple times for them to fix. For a regular cleaning ok, but that's about it. read more

I highly recommend Fallon Dental Group! The front desk ladies are so nice and friendly. Nilofar, the hygienist, is fantastic at her job and is really personable and easy to talk to. Dr. Parulekar is my dentist and she is the best dentist I've ever had. She is so kind, communicative, and knowledgeable. Most importantly, she also really cares about her patients. read more

Both my wife and I were are new patients over due for exams and care. Staff was very welcoming, professional and responsive. My wife as a MS suffer which presents challenges with cleaning and typical dental procedures. Dr Parulekar and her staff were very caring and responsive in addressing these challenges. The hygienist team of Shabnam Akbari and Sage Smith went above and beyond. They displayed a level of professionalism, caring and empathy I rarely see today. read more

DO NOT GO TO FALLON DENTAL GROUP or DR. RANDOLPH CROSS for dental work. They are a complete RIP OFF. They submitted false claims to the insurance companies. Their office tried to charge for unnecessary services that weren't preauthorized and double billed for dental work that was included in another procedure. It took almost 10 months to get the claims resolved. During that time I got advice from an attorney, filed grievances with the insurance companies, received 2 refunds and the office manager still refused to document my refund. P.S. DO NOT GET DENTAL INSURANCE FROM LIBERTY DENTAL. Liberty preauthorized my dental work at Fallon Dental Group and then refused to pay claims as my primary insurance provider. The policy they sold me clearly states that regardless of any additional coverage I might have Liberty will always pay claims as the primary insurance provider. read more

Fallon Dental Group - Cosmetic Dentists Near Me - Dublin, California

This office is the worse dental office I ever seen. They will force you to pay extra services you don't need and and you have to pay in advance so you change your mind. Doctor will get upset if you ask to many questions. I would not recommend to office. read more

Dr. failed to caution about drug interactions with codine and other current medications I had listed on my intake form. It wasn't until I picked up refills a few days later that the Pharmacist warned me about the danger of the new prescription mixed with either of two of my current prescriptions. read more

I had a disappointing experience with this dentist, as it felt like they cared more about money than providing what was necessary and best for me. I went in to have a tooth pulled, expecting it to be covered by my insurance. Instead, the doctor gave me a quote for $2,000, recommending an oral surgery that didn't seem necessary. Do they think patients are unaware of their options? I will be switching to a new dentist immediately. I highly recommend getting a second opinion and checking pricing with another dentist before coming here. (I wish I could give zero Star) read more

Great staff and pain free dentistry! I am always able to make an appointment that fits and not have to find a future appointment with issue.

I had Very bad experienced last year , they took whole mouse photo , said I need do deep cleaning whole mouse which insurance not cover , it's cost me $1000 more so I rejected it . Than I went back to my previous dental office , said not necessary do deep cleaning . Now passed 1 year , I am ok , just do the regulus cleaning . read more

I have been visiting this facility for the past several years. Of late there have been changes to this organization. Practices they follow now are very unfriendly and misleading. When I sought an appointment in February (2024), the front office changed me to a new provider, Dr. Brandon Diep. My insurance is with Delta Dental and the office staff are well aware of that information, but they changed the provider without disclosing to me that Dr. Brandon Diep is not in the network for Delta Dental. Delta Dental informs me that the provider Dr. Brandon Diep billed them at an out of network rate, which is much higher than the contract amount would be for the services that I received. Since it was an out of network claim, Delta Dental does not cover it the same way they cover an in-network claim, and thus my cost of the treatment has gone up significantly. Through the time when I called to make the appointment, and through the treatment, the office staff were completely aware that they were trapping me into an out of network bill, but did not give me any hint till they finally slapped me with a huge amount due! read more

Terrible from quality of work to misleading billing practices. I needed a crown for a chipped tooth in November 2021. The work was done poorly and ended up giving me an infection for which I was in excruciating pain and needed antibiotics and painkillers. A minor chip that caused no pain became a seriously painful issue. I had decided I was done with them at that point. However, fast forward to June 2022 when they finally send the claim to my insurance (probably figuring with it being so long I'd forget) and they over billed me. They charged me $603.40 more then the insurance claim allows. I called and they say I chose a crown that was more expensive. I wasn't given any choice. My paperwork doesn't say anything like that and the submitted amounts match. It's the allowable amount by the insurance that's different. Long story longer, stay away. They will mess up the work then over bill your for it. read more

I had a good experience with this provider. After examining my teeth and taking x-rays they recommended a deep cleaning which didn't surprise me at all, I felt like it was something needed in my case. The price they quoted for the deep clean was 1/4 of what another local dentist wanted, so I was very pleased (I felt the other dental group were shady, which is why I found Fallon Dental Group instead). My teeth are so white and clean now! I don't regret it at all. I kind of procrastinated getting my teeth fixed until mid December and of course by then I wanted to use up all my dental benefits; they didn't turn me away! they found some time for me, and I'm very grateful for that. They were obviously extremely busy being the end of the year rush, but they never made me feel like they didn't have time to take care of me. The dentist working on me Dr. Diep is from San Ramon, and he was great. It's so nice to see someone local to the area. Everyone was friendly and kind to me, from the office staff to the dental staff. They explained the pricing of everything I needed in detail and provided a printout showing what my insurance covered and my out of pocket cost, that's why I don't understand the reviews who complained that they were ambushed by the cost. That was the opposite of my experience. My husband will be going there for his deep clean as well, we've found our new family dentist and I'm quite satisfied. Thank you to Dr. Diep, Nilofar and Shaina! read more

Worst Hygienist! I went there for deep cleaning and was given 4 local anesthesia without my permission, after two shots I intervened and asked why am I been given anesthesia, she said that's our normal procedure and haven't you done deep cleaning prior. Without local anesthesia it feels uncomfortable. I missed all my important meetings due to her stupidity and I've done 10-12 deep cleanings prior and was never given local anesthesia. I would not recommend anyone to get anything done at this service. Terrible Service. Firstly, I took early morning appointments so that I can come home on time and start my work and for the two times I went there I was seated in the lobby for at least 30 mins past my appointment time. Secondly, I was quoted different amounts for the same service (deep cleaning). read more

Fallon dental group in Dublin was amazing from start to finish! As I walked in, I was greeted by the lovely receptionist and then take him back for my cleaning fairly quickly unlike other offices, were they make you wait and wait. My dental hygienist Nilofar was absolutely amazing. She explained everything thoroughly before doing any work and included me in the options that were available to me. If I could, I would go to Nilofar every day for my cleanings but every few months for now will do! read more

I got a deep cleaning from the hygienist here and she was the best! She was very polite. This was different. First time I've ever felt like a cleaning did something. Thank you! read more

I made an appointment as a new client through my husband's insurance policy. The phone call to book it was ridiculously long. They gathered a lot of info upfront so that they can input it into their fancy shmancy system. Once all of my info was entered, I confirmed the next available appointment through that system. They called me a day before to move my appointment to an hour earlier. Upon arrival, they did my initial x-rays, which was done by an "experienced" tech who wasn't even familiar with their system. That x-ray process took almost an hour. Upon getting seated and my teeth reviewed by a hygienist(?) for the much-loved number system based on how bad your gums are, she walks away, and I was confronted by the receptionist about proposed treatment(s). Why the receptionist?? Shouldn't the hygienist talk about the conditions of my teeth to me and recommend the treatments?? I was basically told by a mere receptionist that I have early stage of periodontitis and that I needed deep cleaning, which was quoted at $1,700. Yes, $1,700. I kid you not. If I opted out of it for now for a basic teeth cleaning, which they even didn't have time for (refer to next paragraph), they would refuse to provide any service to me the second time around unless I get the deep teeth cleaning. To add insult, whoever that was supposed to provide deep cleaning, wasn't even available that day, so I had to book a separate appt for the deep cleaning. What was the point of coming in that day for a "general cleaning as a new client" and coming in earlier to accommodate their shitty scheduling system? I've been to better practices who were very honest and cost-effective. In fact, I went back to my old practice that wasnt covered by my husband's insurance company, and they told me that I didn't even need a deep cleaning. This place is basically trying to game the dental insurance companies for max payout without even caring about what your general needs are. Stay away from them at all costs! Just horrible! And all shades of shadiness imagined! read more

This review is for their very - skilled Periodontist, Dr. Neha Tamhane, specifically, but I am satisfied with Fallon Dental as well. Dr. Tamhane performed my most - recent gum surgery and I am unfortunately quite familiar with gum surgery due to my genetically poor, receding gums. Unbelievably, Dr. Tamhane's technique is rather painless (amazing), and I also had a speedy recovery. This was by far the most positive gum surgery that I have had. Fallon Dental is lucky to have her. read more

Although this group has changed ownership, they have not improved their billing practices. Recently had a filling for a chipped tooth and I was charged over 2 times the amount I should have paid. When I signed and paid at the office, I stated I thought this was more than I should be paying. Called my insurance company when I got home and they concurred I was overbilled. Had some resistance for reimbursement from the office management, but I persisted and they finally said they would post a credit to my credit card. We'll see. I would recommend you take a copy of your dental plan with you when you go here for treatment. Have also been done the deep cleaning routine with me. Think that is the latest money maker for them. Disappointing. read more

I stumbled upon this dental group and boy am I so grateful I did. I was recently diagnosed with some medical issues that required an extensive amount of dental work. My case was not in their normal scope. can't express how thankful I am for the staff at Fallon Dental. Every single person on their staff went above and beyond for me...over and over for months. When we initially discussed my treatment, I was filled with anxiety of what the next few VERY painful months would be like. Little did I know that I would actually look forward to going in for my appointments just to see this group of people. They management to make this gruesome process pleasant and the end product surpassed my expectations. Their work was impeccable, and their customer service perfect. If I could give them ten stars I would. I would recommend this group of dental professionals to anyone. read more

*** BEWARE AND READ *** I had just relocated to CA and looking for a new dentist. Fallon Dental was close by, clean, and had new technology. In 2020, I came to Fallon Dental for an annual cleaning and to watch for a molar that was wearing down due to grinding my teeth while sleeping. I got a night guard. Everything was normal. In 2021 (maybe under the new ownership), during my 6 month cleaning they insisted on getting a crown to prevent cracking and preventative pain. At that time, that tooth showed no sensitivity or pain. I decided to listen to their expert advice as that tooth was on watch for some years now and I didn't want it to crack unexpectedly and be in tremendous pain. Following the procedure, I NOW HAVE sensitivity issues for the past 2 years. I've asked them about 3 times (1 post crown check-up + 2 annual cleanings) and they said everything was sealed and looked fine. And said that my gums may be receding and that a deep cleaning will help. The deep cleaning made things worse and caused sensitivity on other tooths as well. I had flossed and added a tooth water flosser to my daily and they still said I needed a deep cleaning. Now that I'm reading other reviews, it's like everyone is being asked to get deep cleaning. Deep cleaning is no fun. They numb you and pretty much dig into your gums so it bleeds and takes a layer of your gums off. In addition, I had asked for a refill to a prescription I had from another dentist. The dentist took a picture and then placed the prescription at the nearest pharmacy. When I picked it up, I noticed it was a different prescription item for sore gums. I messaged the Dr 2 times (saw the email was read) and NO RESPONSE! She PRESCRIBED ME THE WRONG PERSCRIPTION!!! Lastly, my insurance plan covers 100% dental insurance. Note, I've never had to pay for a normal routine cleaning. So why is it now I have to pay $500+ while I have insurance for a normal cleaning? Why am I getting charged for fluoride, when that's a normal practice and no one told me I was getting charged for it. Now they are asking patients to get routine cleanings 3 times a year instead of 2. So shady! Overall, DO NOT GO HERE! - Your teeth will be left in WORST condition that when you arrived here with. - They will use scare preventative tactics so you get procedures you don't really need. - Ok with giving patients the wrong prescriptions and not correcting their wrongs. - Overcharge you and your insurance company. read more

This is probably the best Dental Office in the Tri-Valley...and my Family have been to more than ten. Even the sister location on Bernal in 94588. The office gals are all great. They even remembered our names walking in! We have had two Dentists there. One left the state. Great chairside manners. All of them. Even the x-ray and techs and specially the deep cleaner folks. Being almost at the Livermore border east. It's worth the drive. The lead practice dentist was personal and spent time explaining procedures necessary for my loved one in detail the way I needed to hear. Yes. Modern equipment and 360° digital x-ray. Movies. TV. Headphones. Tea/k-cup type coffee. TV out front as well as each treatment room. They worked with our two insurances and self pay plan for our lower amounts as well. Had a dental outside plan too. Cleric was used on a couple of spouses sealing and ceramic permancy of three teeth. Hygentist was patient as the patient was not. Thanks for understanding. The Office Manager was always on top if issues to flow the atmosphere smoothly. Bi-lingual in many cultures as well as English. Had after hours emergency contacts and made things simpler. I would bring my parents here...if they were around. Keep up the same level of service since opening Fallon Dental. Could not get better. Except driving you home post Oral Surgery(which they have available, as well as an Endodentist and can take impressions on the spot. Thanks FDG! read more

Fallon Dental Group - Look at our smiles - Cosmetic Dentists Near Me - Dublin, California

It takes 3 weeks to schedule an appt. no clear instructions on whom to contact. No reply for emails either. Stuck with a wrong insurance and hence stuck with wrong provider. Can't wait for next year dental insurance enrollment read more

I just had my Root Canal and Crown done at their office. The job was done very well. In this experience, I had 2 dentists: Endodontics and General dentistry. They are both very professional and courteous. It was a long long long procedure I was there from 10am to 230pm but they made me as comfortable as possible, Their office is clean, quiet and all equipment are up today technology. Everyone working there is very professional and knowledgeable including the front desk. They have Guest WiFi. Thank God for that. T-mobile service isn't very well in Tri-valley area. I am specially thanking for the Front Desk to coordinate with my another dental office with the referral so quickly and professionally that made this operation happen so quickly and smoothly. read more

I have the procedure that needs to be done. I did it last May in the right area. And august in the left. They charged me with their estimated quote after each procedure since insurance usually doesn't cover the procedure.( As per them) So I paid and did the procedure. Lucky me, My insurance covered some of it and they need to refund me. I got the refund for the May procedure and credited it for the August procedure. Now , I need a refund from the August procedure. I called and they 1st said that they did refund it from the card that was used. 7 to 10 days passed, I didn't receive anything. I called again and they said, because of the amount, it will be a check on the mail. So I still waited for another week. Still nothing. Now it's already Oct and all they did to me is to put me on hold. Always! Every time I call, it's like I need to tell the story over and over again because it seems like they don't know that I'm waiting for my refund. Now I just finished a call from them after putting me on hold for like 7 minutes. They said that I will get my refund. And I asked to email me the receipt. They said they will. As of now, I am not receiving any email of the refund receipt. I have a question for all the employees of Fallon dental clinic, WHERE IS MY REFUND? read more

I have never been seen by a team so unprofessional. I went in for an exam X-rays and cleaning. Before they would clean my teeth they ran the numbers first. I could not afford the deep cleaning at this time so they went to get paperwork for me to sign that said I was passing on deep cleaning and just proceeding with regular cleaning. They then came back without paperwork and started no one was able to clean my teeth to finish the exam as the dentist was now with another patient and the hygienist on lunch. It took them 20 minutes to run the numbers. If they couldn't complete the exam they should have called me in the morning to advise I wouldn't get what they were billing my insurance company for. They wanted me to come back to get my teeth cleaned and that was the only reason I drove there to begin with. I'm extremely disappointed they wasted my time and my insurance. read more

I wouldn't think of going anywhere else for dental work. Dr. Boparai and her staff are fantastic. I needed substantial dental work done. She walked me through it as painlessly as possible and gave me options. I trust her so much my 3 boys are also patience of hers. She understands the importance of having a child trust her first and foremost. My children dont fear the dentist because of her. Thanks Dr. Boparai and Fallon Dental Group. read more

Had a service performed at Fallon Dental Group and was charged an additional out-of-pocket of $700.00. When checking the insurance claims listed on the insurer's website I noticed a non-listed dental code. The insurance company said this could be for a laser treatment, but also indicated that this procedure is included with the initial service and shouldn't be charged separately. When contacting Fallon dental it was clear they would be less than cooperative about this. My only recourse was to file a dispute/claim with the insurance company about these bogus charges. Needles to day I won't be returning to them again. When it comes to dental office visits have a copy of your insurance plan document (i.e. evidence of coverage) with you. Never trust a dental office to give you accurate insurance information. As they say, "knowledge is power". read more