I came in for a cleaning and had such a good experience. The hygienist was gentle and explained…read moreeverything, and the front desk was welcoming. Definitely a dental office I trust!

Update: Photo added--their appointment reminders continue to come in even after the appointment…read moretime and after it has been cancelled (this was after the 3rd incident). Idk this whole place is a mess.... Original posting: Really disappointed in this office. I've been here three times and tried to brush off my poor experiences to thinking they were stressed and overworked, but their processes are just plain bad. First appointment was at the end of the year (so everyone is trying in to make their appts, I get it, so I shut up, smiled, and dealt with it). I was so rushed even though /they/ were running behind, the cleaning was so sloppy, and the hygienist was visibly annoyed that she had to do a cleaning (that's what I was scheduled for...but they said they had to "squeeze me in?" Odd). The 2nd time they ran out of that biting stuff for the xray machine and had to make something for me to bite on to get the images they needed. Nice work to the tech for making it work, but management should have the supplies available for employees. They /also/ ran out of fluoride that day and asked me to come back another day /just/ for fluoride treatment. So I did--and then all of the staff was confused and couldn't make sense of why I was there when I came back to my scheduled visit. Do you not use scheduling notes to communicate with each other...? I got a bill stating I needed to pay $500+ out of pocket, and my insurance usually pays for all of it. I had no additional out of pocket services done. I had to physically go to the office to get it sorted and they told me "it's a notice, not a bill" and to just ignore it moving forward--I didn't actually owe anything. Okay...If I ignore it, and it's actually a bill...how do I know I don't owe something and get sent to collections? Shouldn't there a posted notice telling patients what to expect if they receive this? How would we know this if we didn't go out of our way to talk to staff? I went in for my 3rd appointment, and while the front desk staff is very kind and respectful, they told me my appointment was cancelled because I never confirmed it. I mean, if I scheduled the appointment....doesn't that mean I'll be there? Are we not adults here? No where in the text messages, voicemails, nor emails was there a notice stating my appointment would be cancelled if I didn't confirm. Again, they said they would "squeeze me in" but at that point I already experienced too many red flags and didn't want to deal with more inevitable headache, being rushed, and another "bill that's not actually a bill, but it might be a bill" situation. I really tried to make it work since my job is so close by, but it was just too much headache. I'd rather drive 10 extra minutes to my old office and have the typical straightforward process to get the yearly exams and cleanings done. I don't think it needs to be this complicated every single time I'm here.

The dentists and hygenists are pretty good at their jobs, esp in preventive care and being punctual…read more However, be aware that the doctors can be condescending, when you get honest with not following their 'rules' like flossing frequently. Their billiing is certainly a mess. More than once I receive invoice that owning them treatment fees, after the visit. Amounts around $200 each time. It can come in after the quotes show an out-of-pocket amount that I fully paid upon the day of visit. There are visits that I checked and was informed that insurance should cover 100%, but no an invoice follows up with $200 owing to them. NO apologies or anything that says the initial estimate was in error. They just go 'you have to pay this amount' period. I use their service for more than 10 years. They were excellent initially. As their patient base builds up, I guess they think they are comfortable enough to pick and choose their patients, in the way they manage their admin office and bedside manners. Issue happens once too many times. I am thinking of switching.

I think when a business hires an overly incompetent front staff (debbie) who handles comms with…read morefirst time and existing customers, it speaks volumes in terms of what kind of service you will receive. It's a shame because maybe the dentists here are world class but as Kanye west puts it, I guess I'll never know.

Great experience today. My hygienist, Jasleen, was efficient, thorough, and one of the best…read morecleanings I've had -- I truly felt every tooth was carefully cleaned. She was patient and made the visit very comfortable. Dr. S. is kind, knowledgeable, and a pleasure to see. Highly recommend this office.

I've been a client of this office for 6-7 years- I've seen just about the entire staff at this…read morepoint and they are always professional and trustworthy and they put up with me :) I came to this office looking for a dentist I felt comfortable with Dr. Soleimani is such a good dentist I've also seen Dr. Du as well and I trust her fully. Natalie is a great hygienist I have been with her the entire time and I don't know what I'd do without her! I've sent all my coworkers here and they have all felt the same and have been happy with their experience!

While transferring my son to this location was complicated because of the help we were receiving…read moreand was frustrating, I don't think it was the office we were speaking to, so this review is not regarding that. We took my son here and staff was friendly, and helpful. Great care here so far. We only had one appointment but so far so good.

I brought in both kids for routine dental cleaning, and checked in on time at 4pm. We waited for…read morean hour and it's not their turn yet at 5pm. I understand it is the holidays and they are short staffed. However, we would have appreciated a heads up communication during check in saying that they are running late and we could have come back later. We ended up leaving and will never come back. They are unprofessional and do not care for your time. DO NOT COME HERE UNLESS YOU DON'T MIND THEM WATING YOUR TIME!

Dr. Collin is one of the best dentists I've ever encountered…read more He's very approachable and thorough. You can tell how knowledgeable he is in his craft! This is my second time visiting and I'm pleased with my experience. His assistant is also very friendly and professional! I had so much dental fillings I needed to get fixed. He did it for few hours and did so professional. I'll keep coming back until my hair and teeth falls off and need implants (lol. Hopefully not but you know what I mean ) Thank you Dr. Collin and team! They did a phenomenal job

One of my old fillings popped out while flossing a few weeks ago. It's from a different dentist I…read moreneeded a teeth cleaning plus a new fillings done ASAP and Crystal Smile delivered! Good oral hygiene is one of those things that you take for granted until something happens unexpectedly, but thankfully Dr. Young was able to fix me up in no time. Also, thank you Annie for working so hard to squeeze me into their tight schedule on such short notice. Both she and Dr. Young work very hard and are dedicated to getting you taken care of. Five stars all the way!

Dr. Wang has truly been such a blessing to find! I've ended up bringing my entire family to him…read moreincluding my kiddos. I've even noticed that sometimes non-pediatric dental offices can be the better choice. He brought such a calm, gentle approach with my son and kept me informed every step of the way during his visit. He's also worked hard with my husband to get his teeth healthy and pearly white again. Dr. Wang is incredibly knowledgeable and honest, and I can't rave enough about the care he provides every time we come in for checkups and cleanings. I highly recommend this to be everyone's dentist office! They treat you so well here.

Dr Jon Wang is diligent caring and a top notch dentist I have been going to Dr. Wang since he…read morestarted his practic. He is young, smart, talented and most of all hones.

I had a great experience at this dental clinic for deep cleaning and teeth filling. The staff was…read morevery professional, friendly, and made me feel comfortable from start to finish. The filling was done carefully and looks very natural. The clinic was clean, modern, and well-organized. I highly recommend this clinic to anyone looking for quality dental care and excellent service.

It was my initial consultation for a check up at Smile and Shine. The staff was polite,…read moreprofessional and the entire visit went smoothly from the time I entered the location to treatment. The office is tastefully decorated and the ambience is calm, and inviting. The receptionist were helpful in outlining the procedures and treatment for my visit. Dr. Ghandi is soft spoken and very thorough in treatment and next steps. I would recommend this practice to anyone desiring good treatment with conscious, efficiency and care this is the office to visit.

Best dental practice I've ever been to. Dr Todd and his staff are kind, professional and very…read morethorough. Today was my first visit and I am quite impressed with the professionalism, quality of care, and attention to detail in this practice. Thank you Dr Todd, CZ, Haile, and Jessica for such a pleasant visit.

I would not recommend Dr. Yeronodopoulus, prices are way to high and just get the feeling that you…read morebeing ripped off. Went to replace a crown that fell off and was charged 400 hundred dollars! He spent a total of 5 minutes with me. Had a cleaning and upsold some mouthwash for 20 more dollars but wasnt told until to got to the checkout.

I had a wonderful experience at this dental office. The staff is professional, friendly, and they…read moremake you feel comfortable from the moment you walk in. The clinic is very clean and well organized, and everything was explained to me clearly before the procedure. I especially want to thank Maria for her kindness and professionalism. She was very patient, helpful, and made the whole visit much easier and more relaxing. It's rare to find someone who genuinely cares about patients the way she does. I highly recommend this office to anyone looking for a great dentist and a caring team. Thank you again for the excellent service!

I honestly couldn't be happier with my dental implant experience here at Innovo Dental, Livermore!…read moreFrom day one, the entire team made me feel welcome, comfortable, and completely at ease. Dr. TJ was amazing -- super professional, patient, and thorough in explaining every step of the process. I always knew exactly what to expect, which made a huge difference. The staff is incredibly friendly and caring. You can tell they truly enjoy what they do and genuinely care about their patients. Every appointment was smooth and well-organized -- no waits, no confusion, just a seamless experience from start to finish. Thanks everyone! The clinic itself is spotless, modern, and very well run. Everything feels efficient and professional, yet warm and personal at the same time. If you're considering dental implants, this is the place to go. I'm beyond happy with my results and so grateful for such an outstanding team! Highly, highly recommend! Ballie J

Very professional and a good service. with the fair price for a new patient my husband and I both…read morehappy about it as we have find them. Qian &Bryan

By far the best dental expiernce I have ever had! I have gone here for about 2/3 years now and have…read morealways had an amazing expierence. I have pretty bad medical anxiety/trauma and they are so patient and kind. I got dandy smiles done here and my teeth or straight and perfect! They aren't shady and they do great work!