I have to echo what others have said here about the quality of their operations on this record breaking heat day in the Seattle area. What was clear was that they overbooked and their poorly designed check in system was not able to deal with the volume. The result was that hundreds of people were left to languish in slow-moving lines for hours while waiting for shuttles, with no water (most people had gone through their water supply not anticipating that they would have an extra three-hour wait). Seriously this was one of the most obviously inefficient processes I ever seen, but on a day like today it was truly dangerous. Also the instruction regarding the exit was way off -- they said 1/4 mile past the bridge but it was actually just a couple hundred feet, with swift moving waters and a steep incline, no staff support whatsoever, just a recipe for disaster. I have floated many times on my own and never experienced this level of danger. Go on your own and avoid this greedy company which overbooked for profit and utterly failed to staff up to support the volume. read more

First, I want to note that this is not a full service float trip experience. This company is only a shuttle service and a tube rental service. Their website makes it look like it's a full service type company that will help you in & out of the water. However, this is not the case. The pros: the rental service was quick and painless. I reserved two tubes ahead of time. When we arrived at 11:00am on a Sunday (of seafair weekend) I easily found parking and zipped through the check in line. After we got our tubes we waited about 10 minutes for the shuttle to the top of the river. The shuttle dropped us off at a public access area to get into the Snoqualmie River. During the float down the river there isn't anyone from this company along the way. You're pretty much all on your own- which was fine. At the end we walked up a small hill about 200 feet with our tubes to return to the original place. Everyone was nice and the service was great. Everyone that worked there was about high school age and provided friendly service. The cons: carrying my tube up a hill after 4 hours in the sun. It's steep and not easy and get back to the original spot. There is no one from the company there to help either. Tips: reserve tubes ahead of time. Go early! read more

Came here with a group of 7. Booked spots ahead of time online about a week out. These are my free flow thoughts: - We went the first weekend in August. We were told the water flow time was 2.5 hours. We had a 4 hr trip. At times it felt like the water was barely moving. - If you plan on tubing more than once, its more affordable to buy a tube from Amazon. Rental- $30 Amazon-$25 - Wear hardy sandles that latch to your feet. One friend wore flip flops and kept losing them - During Aug be prepared to walk across some low water level areas.. we had 2 areas we had to get out and walk across - be prepared for long wait shuttle rides. We arrived at 11am. I thought the shuttle would be a yellow bus. Instead they are two 12 person passenger vans. - Latch in groups of three. It helps circumvent boulders and rapids. The larger the group you are tied to, the harder it is to steer. - If you are bringing your own tube, bring a paddle. This can be a frisbee or plastic plate. - Sunblock more than 2 times. I got burned after 2 applications. - You can bring your own dog. You just have to bring your own tube for the dog read more

Great customer service! We ended up not tubing and they helped navigate that and really valued the customer relationship.

We spotted this place when we went to the nearby farm and were able to fit it in on our last day before going to the airport. Honestly one of the best outings we've had. 11 and 10 year old boys both loved it, too. You should definitely make sure you have sunblock and shoes appropriate for slippery river rocks. We arrived at 9:30am on a Saturday and got right on the shuttle after checking in. When we got back around 2pm, there was a huge line so I recommend going early. Thanks for a great time! read more

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It was really fun! We went on a Monday around noon, got there early and got on an earlier bus! Staff was great and the float was really nice. The only thing they don't tell you about is when you get off the river there is about a .5 walk uphill to return your tubes which was pretty exhausting after sitting in the sun all day. Overall would go again:) read more

First time renting from this company. Process went smooth from start to finish. Highly recommend using this company. This was our first time floating down any river. Enjoyed it alot. We plan to return. read more

Show up early! We made a reservation for 1 PM, showed up on time and ended up waiting for close to two hours for the shuttle van that took us to the starting point. Our float was about 4 hours, which is normal for end of July when the water levels are lower. Most of the float was calm, with a few minor rapids. WARNING: there are a few spots marked with an orange bouy that warns to stay right. We missed one of those markers, and a rapid took us straight into logs and hazards, flipped a bunch us, and the surprisingly (and horrifically) strong currents dragged me under water where my foot got Alamo's caught in under water tree debris. If you can stay clear of the warning areas you should be fine and have good time. If you miss them, it will ruin your day, or worse. The crowd was decidedly adult. More like college frat party vibe. Lots of alcohol and weed and music. Most folks are chill, nothing too rowdy. But nonetheless, the ambience is not kid friendly (especially when considering the aforementioned hazard). read more

We nearly drowned in the rapids and clearly we were not the only ones. I do not think this place is as safe as they claim to be and should seriously put out warnings or at least require life vests. Seems like one spot is a consistent issue. read more

If you value your safety, I would seriously reconsider your adventure to Fall City Floating. While I understand that any sort of water activity requires a certain level of precaution, it is clear that this company cares solely about their equipment and none about their customers. On Monday, myself and two girlfriends deciding to rent tubes and float. We listened to the tape in the ride up to the start point about orange buoys and needing to pay attention to warnings. However, one spot was not marked well at all, and it didn't look dangerous at first, but it quickly became that way. It was much too late for us and we got sucked into some sort of rapid that absolutely slammed us into a tree. And we lost everything. If we all three had not been strong swimmers, I'm sure that one of us would have drowned. After finally clawing our way out of the water, we were able to assess our injuries (luckily nothing bad) and try to figure out how to get off the tree. Some worker from the company just watched us as his happened, and we heard no warnings from him until it was already too late. All he did was yell at us and then free our tubes (and lost his own shoes and almost got taken out by the rapid in the process, so you'd think they would understand there is a safety issue). In the tree we crashed in, there were tons of other tubes, life jackets, paddles, and clothing that had clearly come from others that met our safe fate. There was really no other option but to continue to float down the river, which we did because now none of us had any clothes or shoes. Once we got to the take out point, we realized that our keys were gone as well. I asked the employees if anyone had turned in a lanyard and no one was willing to help us at all. They said "well we can't help you today but maybe tomorrow". But that wasn't an option as we live two hours away. We ended up walking barefoot a total of 6 miles through private roads along the river, knocking on people's doors asking to access the river. We finally ended up at a golf course (bless the management) and employees there helped us to find our keys and drove us back. Don't expect any kind of safety or service out of these people. read more

Had a great, although long, float this past Friday. Staff was very helpful and prompt, helping us get our two tubes (reserved ahead of time) and tube for our cooler. I asked them about some of the logs and other obstructions mentioned in reviews...at least when we went, there was plenty of advance warning with signs, and the water was low enough that we could get out and walk if needed. The exit from the river was also well marked but it did involve a bit of a scramble up a hill - tough with all our gear. My only complaint would be with the time estimation. The sign at check-in approximated a 4 hour float. While I know the staff isn't in control of river conditions, I was surprised that we were out there for 7+ hours. A more current time estimate would've helped us plan our day better. All in all, a great, relaxing late summer activity! read more

Floating down the Snoqualmie is loads of fun and the Fall City Floating company made it so seamless. A few details: -You can (and should) make reservations online beforehand. We made reservations at 4PM. However, we showed up around 3:15PM and they let us go early. (I've noticed a Yelp & Groupon special - so be sure to check for coupons ahead of time too.) -The tubes were nice and comfortable. They had cupholders, a side pocket, and a nice back rest. The tubes also had a cover on them to protect them. -They have floats for coolers. This was nice as the four people in my group were able to use the straps on our tubes to connect to the cooler float. We easily stayed connected throughout the trip. Fall City Floating will provide a cooler for you in the event that you need one. -Other things that were included: paddles (frisbees) and life jackets. We were required to have the life jackets on or attached to our tube at all times. -We easily loaded the shuttle and were on the river in no time. As mentioned, there are quite a few places to dock if needed. -There were a few rapids (very small) which were a whole lot of fun. Those are mostly found on the left side of the river so if you see them coming up, make sure you paddle to the left side. (A man lost his shoe in the rapid so I suggest wearing footwear that you a.) don't care about or b.) has straps.) -As mentioned in other reviews, the exit is right after a bridge and there is a large sign that says EXIT HERE. You walk up an area full of rocks and gravel and then return your items. -They do hold a credit card while you're out on the trip so don't forget to pick that up at the end. -They do have items available for purchase in their store (rafts, water shoes, etc.) but I'd say go ahead and buy what you need elsewhere because their supply might be limited. If you have your own raft, you can have them pump it with air for a fee and ride the shuttle for a fee. Overall, we had a great time and we'll be sure to bring friends back with us. read more

I ask myself would I do it again? Yes, it was nice floating on the river for the first time, especially when weather is 90 degrees out in August. I have read the review and brought water shoes with us. It helped at times when you have to pull the tube. Only thing that I wish that they include with the rental was a puddle or two. It's extra $1. It's not much and it's a must when river is moving slow. It took us almost 5 hrs. to reach the end bridge. We are so used with quick life, it was torture at times to just wait for the current to drift us to the end. read more

Thank you Fall City Float. 5 floaters and we all agreed it was money well spent, we even rented a cooler float which made everyone happy with cool drinks and something to munch on. Here's a few tips for those that might want some. ..... ~ tip #1 to those floating after August 2 2015...stay left at every rapid and you will enjoy some fast waters. We only had to walk and pull ourselves once but still fun...REMEMBER TO GRAB A FRISBEE, IT'S YOUR PADDLE ~ tip #2 water booties are a must. We picked ours up at a sports store from the clearance rack for under $10.00, really worked out since the rocks are very slippery ~ tip # 3, go early, we were there at 10:00am with our pick of a dry vest and clean tube and a waiting shuttle and the river all to ourselves..... Mahalo ~ We will definitely return, great time!!! read more

Early season floaters should be prepared for cold water as the river originated with snow melt. The flow is swift and physical strength is necessary to maneuver through the current. Staff did not assist with any life jacket selection or adjustment resulting in dangerous moments when life jackets were needed. No instructions except a recording in the shuttle van. Local kayakers familiar with river helped floater in danger throughout the day. Getting out of the river was unsupervised and local fire and rescue was needed for several floaters. More staff and river equipment is needed for safety. All staff need some people skills- less yelling at floaters. Later in the summer season is probably safer. read more

Great way to spend a lazy Sunday Funday with a big group! We had 11 people in our party and were able to get a 25% discount on tube rental and shuttle service (you need at least 10 people). The shuttle takes you from the parking lot where you will end up (about 4-5 hours later) to the drop off site where you begin floating along the river. One of our party brought their own raft and just paid $5 for the shuttle ride. Here's what we did to ensure a great time: Tip #1: On the reservation, indicate you want a float for a cooler. It was great having snacks and drinks available on the river. There is a Valero or other gas station 3-5 minutes away from the parking lot where you can buy ice. Bring plastic quart sized Ziploc bags to put any trash in and can store it in the cooler without getting wet. Tip # 2: Bring rope/string (something strong) to help tie the float with the cooler to a float. We ended up putting a couple of people in charge to help move it along faster because it slowed down just the one person a lot. Tip # 3: Make sure to take at least one frisbee...better with two since these are YOUR PADDLES. There were a couple of places along the river that seemed to hold you there and not allow you to move so the frisbee paddle came in handy. Tip #4: GO EARLY! We arrived around 9:30ish and got the paperwork (waiver form) out of the way plus had our pick of tubes and life jackets, and were on the river at 10 a.m. Tip #5: Bring sunscreen to re-apply - if you're as pale as I am you will get burned. Definitely will have to go back again since we all had so much fun! We also stopped by Raging River Cafe after for food which was awesome since we were hungry and they were a great country diner with great food and service! read more

Fall City Floating is the best there is! It's perfect for families and large groups. My friends have had so much fun! This is an amazing business with people that help you the whole way! And they are so nice! read more

Good website, easy reservations, good prices, free parking, and friendly staff. Even though all these things were great we won't be back. This year the water is low and moves very slowly and in some places if you aren't paying attention you will go backwards. It's takes 4.5 hours with some focused paddling. It would be better to come when the water is higher and faster moving. What really took away from the experience were the jerks that were on the water with us. This isn't the fault of the company but makes us unlikely to return. People were drunk, stupid, and rude and we were victims of their stupidity. Other floaters had some serious verbal altercations with some of these stupid drunk floaters. Nothing wrong with drinking and floating (cause we were too) but being aggressive and mean? That's a problem. It was a fun thing to do once. We might visit next year if the water level is better. read more

Staff are friendly and helpful; check in and shuttle processes were quick and painless (at least for me), and the equipment is great. But I was there for the first shuttle run at 9 am on a Wednesday--not sure how they do when they're busy. The shuttle ride is like 5-7 minutes, so I'm surprised people are complaining about the quality of the bus! That didn't even register for me--it's 5 minutes of a 4+-hour float experience. As of July 8, 2015, the water level is pretty low and slow--you have to look out for rocks and paddle often to keep your momentum. But it's still plenty of fun! I noted in a Facebook review that I wish they'd do more to educate customers about not leaving anything behind, as (sadly) there's some trash on the river from floaters/campers. They responded quickly that they do regular cleanups. But again, education and providing dump bags with every tube would help. My experience couldn't have been much better--made for a very fun day!! read more

A wonderful way to celebrate summer! Our giant party of tubers (ages 10-40s) had a blast. The process of confirming your reservation, obtaining equipment and getting in line for the shuttle is a bit cumbersome; however, it is pure joy once you enter the river. Honey buckets at the parking lot were not maintained. Yuck. Our adventurous kids loved the rope swing and logs to jump off of along the river. Definitely rent a cooler tube and bring plenty of snacks and drinks when the river is running at a 4+ hour ride. This was one of the best days of our summer, but using your own flimsy tube looks like a bad idea..... Glad I had my kid in a sturdy rental! read more

Reserving was extremely easy since it was done online. But everything after that was just disorganized and an unpleasant experience until you're chillin in the water. You aren't given any real direction of where to go or what to do. They need more signage since it seems like you're bothering them when asking questions. It's quite expensive to rent their tubes at $25 a person when you can purchase it for the same price...which they do sell. The quality of the tube is thicker and seems more sturdy. The cooler tube rental is $15 and it's basically the same tube you'll be using. It does come with buckled straps to attach yourself to other tubes which is nice. The ones you purchase there do not have them and that's an added cost. They will hold your credit card to ensure you return the tubes. They give you poker chips and this green card, make sure you hold onto it since that's how they get you the tubes and check it off for your card return. The shuttle cost is $10. It costs $2-3 to fill the tubes if you aren't renting. HIGHLY suggested you book online since hot weekend days sell out. There isn't much parking. Prepare for a walk. Also when you get there, it takes about 45 minutes+ in the sun to go through the line for the shuttle on a busy sold out shuttle day. When you get on the van, you'll listen to some rules of staying to the right and being quiet in certain areas. I also suggest buying an inflatable cooler, much easier and lighter. We used a light cooler bag and it worked fun but it will get wet. And bring something to use as paddles!! It was a great experience and definitely would do this again when I return to Seattle. read more

Great experience and they had everything you could need (that you didn't think of or remember to bring) for a very fun experience floating down the river read more

I took my dad here on Father's Day as a relaxing activity we could do together, and I will definitely return. Prices were reasonable with a Groupon...I believe we paid $30 for two tubes and a 3-hour float. When we arrived we also ended up renting a cooler tube, which is just what it sounds like...a square tube that perfectly holds a large cooler. That was $20, which is a little on the pricey end, but it was well worth it (we also used it as a shared foot rest). Their "shop" also includes drinks, sunscreen, waterproof bags, and lots of other things. We loaded up our gear and got in their big van and they took us and our tubes a few miles upstream. They walked us down to the water, gave us life jackets and some straps to hold our tubes together, and off we went. The river was flowing pretty slowly...very slowly, actually. At some points the wind was blowing against us which meant we were really moving upstream. My recommendation to the staff (which I mentioned at the end) is to offer a paddle for rent, or to just include one in the rental. There's just not a good way to get moving in the right direction without one. Due to this, our float actually took 4 hours, which was fine for us, but I would have been disappointed if we'd had other plans afterwards. The river is beautiful and the float is nice and relaxing. There are a few parts where the water picks up a bit, and that's a lot of fun. I will be returning next month when it's a little warmer. This time I'll bring my own paddle and more food and drinks to enjoy on the float. I highly recommend! read more

**I floated this river today but did not personally use their service, just reviewing the river and giving tips.** My friend rented one of their innertubes and it was $30 for a tube, paddle, life jacket & shuttle ride to the top of the river which was pretty nice. It's $5 a person for a shuttle ride w/o purchase so i recommend taking 2 cars & one person parking at the bottom & the other at the top! We had 5 people all on separate innertubes that we tied in a big circle which i recommend doing! So much easier being all tied together. The "paddle" they give you is just a cheap frisbee so i would buy an actual paddle to steer yourself or you will get stuck by big rocks or fallen branches. The current is slow moving which was nice, im not a strong swimmer so i was worried but it was very relaxing & shallow. The whole thing took about 3 1/2 hours (with a few breaks). Make sure to bring drinks & snacks. Wearing water shoes makes a HUGE difference, and we bought the waterproof phone holders that are on a lanyard (like $5 at walmart) worked great and saved my phone. My friend had hers in a ziplock that fell in the water & now his phone is ruined, while mine fell in the water too & is still fine because of my case. Also the big downfall is that there is a sign AT the exit but not BEFORE which is kinda hard if you don't know where it ends (right past the bridge) so be on the lookout for that. Overall it was really fun & relaxing, will definitely be returning. read more

We didn't actually GET to float because of the disorganized, lackadaisical management of this business. We were signed up for a 3PM launch, but the 9AM group hadn't come back yet. which meant there were no tubes for us to use. Each float, without stopping, should take about 4 hours. This group had been gone for 6 hours by the time we arrived. We stood around waiting for an hour and a half before giving up--if we'd waited, we would have been floating in the cold and dark. The very nice employees there refunded our money with many apologies and no hassle. Still, I wonder why there isn't some kind of incentive--or penalty fee--for returning the tubes late. We wasted hours driving back and forth, and more time waiting in the hot sun. The tubing company lost a lot of money--16 people got tube and cooler refunds. As we drove home, we passed over a bridge and saw what must have been the 9AM group slowly floating back. The bastards. read more

Don't go thinking you and the family are going to walk in rent tubes and float away. It will be busy as hell and you will wait 2 hours. There will be tubes for sale but they will gouge you for them. Why aren't those rentals? If you're into packing your own stuff, great. But you may have to wait for the shuttle for quite awhile. MAKE A RESERVATION!!! Or drive 2 cars. The one star is not for lack of service, but for lack of being able to accommodate. More tubes. You should not be running out of your money maker. We drove 40 mins just to turn around and go home. MAKE RES! read more

I wish I could give them more than 5 stars. One of my friends accidentally hit himself on a tree branch while we were tubing on the river. I called Fall City Floating and Simon was a great great help!! I cannot thank him enough. He was very quick in letting us know how we can reach the nearest exit, came and picked us up from there and quickly dropped us at the parking lot. If it wouldn't have been for him we would have been stranded in the middle of the river without any clue. My friend is fine now and we really a owe lot to Simon. Thanks a lot!! read more

Fall City Floating yelp is not true. The frizbe used for a paddle is a joke! They need REAL paddles or reinvent something that works. The floating time is about 3.5 hours. We hit 4 fun rapids that lasted seconds and the other time we paddled. Not what I was planing on. The river is more like a lake except for the mini rapid rides I just mentioned. Its a long.....3.5 hrs...you wont be gliding down the river...you will paddle and paddle down the river. To top it off!! when we finally reached the end of the route...we had to carry the big innertubes up a rocky hill. Over rated. read more

I reserved a float three months ahead and of course it fell on the hottest day of the year so far! Overall, my friends and I had a great time. However I am giving this three stars and am hesitant to return in the future for these reasons: 1) Those who just wanted to use the shuttle service (no float rental) weren't required to have a reservation for the shuttle. It meant that it was going to be 1-1.5 hours before people who DID reserve a tube + shuttle would get on the water. I think they need to figure out a way to be more organized and require people who just need a shuttle service to pay and reserve a time. 2) For the hottest day of the year so far, the company should have anticipated that a lot of people would want to get on the water. Meaning, rent a school bus or something. The small van they used was the reason for the hold up. At the end, my friends and I drove 10 minutes and walked with our floats to get on the water. 3) The tube rental I got was of good quality but REALLY high. Everybody on the river was commenting how high up I was. My butt never touched the water, which is great for cushioning through the rapids. What was not great was that because I was so high up, any rock I would be stuck on tipped me over immediately and I was banged up by the rocks in the rapid. It was truly unsafe. In addition, jumping back on to the tube even in calm waters was the hardest thing in my life and required about two additional people. I'm glad towards the end of the trip, we realized releasing air from the tube allowed us to be at a reasonable height. When I returned the float, they questioned why our floats were not fully inflated and even though we addressed how dangerous they fill their floats, they didn't seem too concerned about it. I will not be renting floats from them again due to this. My boyfriend and I were the only two that rented out of a group of 10, and we had the most trouble staying on our tubes through the whole float. 4) Some staff should be available at the end to help with the tubes. I lost my water shoes during the rapids, and walking up the muddy incline with no shoes was not very fun. Things I appreciated: 1) As you would expect a mark up on things sold in their retail area, it wasn't too bad. An Explorer 200 (raft float) was $5 more expensive than at Big 5.... So if you forget something, you can pick it up at their store for a somewhat reasonable price. 2) The end of the float is a walk to the trailers, so there's no need for a shuttle ride after you're done. 3) The cooler & float came with tube straps which were great for keeping our group together. 4) Recycling at the end! And as a note, there were a ton of people on the river, drinking. It was a little more populated than I expected, but it wasn't too crazy. Everybody on the river was friendly when we went. I think the crowd you'll encounter is a bit of a roll of a dice. I didn't notice too much trash in the river, so I was pleasantly surprised about that. read more

The employees were friendly, but they HAVE to figure out their shuttle service better. We made 1:00 reservations for some tubes (only 2 people needed to rent, and everyone else in our group had their own so were just getting shuttle passes). We showed up right on time and were told 30 min for a shuttle. Granted, it was a holiday weekend so it was busier than usual, but come on! ONE old crappy van as your shuttle?? An old school bus or something would be miles better. We waited in the 90 degree sun for over an hour until finally making it on the shuttle. Once we got to the river everything was great, but we probably won't use this company again due to the shuttle situation. Next time we will just take two cars and leave one at each point of the route. read more

What the hell's the point of a reservation if you can't get on a shuttle until 3 hours later. Why would you let people that aren't renting the full package from you and haven't made a reservation clog up the shuttle line? I can't imagine you're making any profit off 5 dollar shuttle rides compared to 30 dollar reservations. Incredibly stupid business if you ask me. read more

I have serious safety concerns about this operation. Last Sunday, we were one of six groups I witnessed that was suddenly sucked into a vortex and smashed into a log and tree (covered with busted tubes) on the river. We flipped, losing everything in our cooler. The frisbee "paddles" provided were useless. My 7 yo son is not a strong swimmer and a group helped get him in a tube and to shore after we were dragged 75 yards down river with me holding him and trying to get some footing. Fall City was ambivalent about helping when our rescuers called. By the time we got to the second area they directed us to to wait for help, we found several other groups including freezing children in shock who had also flipped. After about 45 minutes, one guy from Fall City showed up with nothing and left saying he needed to get more help. 45 minutes later about 5 guys came to haul tubes. One gave my son a towel. No one helped us scramble up a steep bank even though I was injured and my son verbally expressed fear of thorns. We had to walk an unnecessary 1/2 mile to a van. None of the 5 guys who showed up said they were aware of the tree. Another mother whose family had flipped and whose kids were in shock showed them where it was. Of course, the trapped and busted tubes were a good clue. When we got back to the base, the manager said he knew about the tree but the state acts town would not let him remove it. Well, he acknowledged a serious hazard that Fall City Floating makes no effort to warn people about. No sign, no one on the river bank to warn ahead of time to allow for action, and no rescue crew. They then tried to charge me for lost cooler and frisbee paddle. What about injuries, lost phone, and lost glasses? What about tree that would have seriously hurt or killed my kid if he had not ducked when I screamed at him.Something bad like loss of life is going to happen here. I called the city Monday 7/3 and am waiting for a response. I am going to call state. This is an attraction to avoid at this time with current management read more

What a great activity to spend the whole day with friends! See gorgeous views, catch up with friends and mingle with strangers as you float down the river! You find little surprises on your journey - mini fun rapids and a long tree trunk that serves as a diving board! I recommend this activity to anyone. read more

I feel for what you pay to use the equipment there should be more attention to customer service. Be ready to load your tubes into their trailer in the beginning then hike up a steep incline after you float with tubes and all your belongings at the end. They have no problem putting out a top jar but do absolutely nothing to earn it. read more

My boyfriend and I took out teenagers and their friends. We had such a wonderful time for such a reasonable price. What a great little company providing a great experience out doors. We will definitely be going again. read more

Floating the river is great fun. Sitting for near two hours in the heat with kids because they don't have enough shuttles is ridiculous. Your better off brining two vehicles and running your own shuttle. read more

Equipment was in very good shape, we reserved in advance and that worked out great. The van they use is very, very old and in poor shape. No AC, which matters when it is 95 degrees and you are packed in tight. The river was beautiful and the ride was low key but fun. Employees were helpful and trying to keep things moving as quickly as possible. I'd use this company again, despite the van. read more

The staff were friendly, however, they only have ONE van that can take 14 people at a time, which is 20-25 minutes for each drop. We had to wait well over an hour. read more

This was soooooo much fun. Thank you Fall City Floating for a fabulous 4 hours of floating. Didn't have to get out at all and the faster bits were fantastic. Had cooler too so cold drinks and snacks. Great staff and really well organised. Wish we had a river like this in the UK. Thanks again for a great day! read more

Our family of four went with our own tubes. We paid reasonable prices to put air in our rafts and for the shuttle. Staff was friendly. We had an expected wait of 45 minutes but due to discourteous people and lack of management, people cut in line, held places for large amounts of people that did not wait in line in the heat. We waited 2 hours because of this. Many customers were upset. People started confronting the cutters. The company needs larger vehicles and a more efficient way to transport hundreds of people. They also need to staff the line and have a policy that promotes a positive experience for all! Rope off the line to stop people from cutting after getting air in the rafts. Adapt a restaurant mentality- may not be in line until all members of the party are present! We had waited 1.5 hours when a group had their large group of friends join them at the front and this kept happening. Can't fix rude/ but the company can if they care! Once in the river it was fun. Be prepared for massive amounts of people with substantial drinking and smoking. Not unexpected but be aware. It took a little more than 3 hours in the river with significant paddling to finish. Maybe a week day would be better! A good way to cool down in the gorgeous PNW! read more